About the job
Join ODORZX INC in Detroit as a proactive and experienced Operations Supervisor in the carwash and detailing sector. In this role, you will be instrumental in ensuring our operations run smoothly and efficiently. If you thrive on providing exceptional customer service, managing a diverse team, and upholding high operational standards, we want to hear from you!
Key Responsibilities:
- Manage daily operations at the client site, ensuring a seamless workflow and compliance with standard operating procedures.
- Lead and mentor a team of carwash and detailing technicians to deliver exceptional service and results.
- Oversee inventory management for cleaning supplies, equipment, and detailing products to maintain operational efficiency.
- Conduct regular quality assurance checks to guarantee meticulous cleaning and detailing of vehicles, surpassing client expectations.
- Implement and uphold safety protocols to ensure a secure working environment.
- Collaborate with management to devise strategies to boost client satisfaction, enhance revenue, and optimize operational efficiency.
- Address client inquiries, concerns, and complaints promptly and professionally to ensure optimal resolution and retention.
- Maintain comprehensive records of daily operations, including tracking sheets, employee attendance, and performance evaluations.
