Customer Success Specialist

Nox Metals seeks a Customer Success Specialist to join the team in Detroit. This role centers on supporting clients as they use Nox Metals products, with a focus on helping each customer achieve their goals and get the most from their investment. Key responsibilities Serve as the primary contact for a group of assigned customers Develop and maintain strong r…

About Us:At Entyre Care, we recognize family caregivers as heroes deserving of a supportive system. Our mission is to empower families to care for their loved ones at home with dignity and financial backing. We are dedicated to transforming the long-term care experience, providing exceptional support swiftly, and eliminating obstacles for families.As one of the fastest-growing AFC providers in the nation, we blend top-tier clinical care with operational excellence and innovative technology. Families trust us to be responsive and prepared, while caregivers rely on our advocacy. Our state partners value our integrity, compliance, and relentless execution.If you are passionate about making a significant impact, serving with compassion, and striving for transformative outcomes for families, then Entyre Care is the perfect place for you to build your legacy.

Join HeartFlow, Inc. as the Regional Customer Success Director for the Great Lakes region. In this pivotal role, you will lead our customer success initiatives, ensuring that our clients achieve their desired outcomes and maximize the value of our innovative HeartFlow solutions. You will collaborate with cross-functional teams to drive customer satisfaction and retention, while developing strategic relationships with key stakeholders.

PagerDuty seeks a Senior Principal Customer Success Manager to join the team remotely, with a focus on clients in Detroit, MI and across the United States. This position centers on helping customers achieve their goals with PagerDuty’s services by building strong relationships and ensuring ongoing value. Role overview This role emphasizes guiding customers through their journey with PagerDuty. The Senior Principal Customer Success Manager works closely with clients to help them realize the full potential of PagerDuty’s solutions, ensuring their needs are met and their experience is positive throughout the partnership. What you will do Engage with customers to understand their objectives and support their success Build trust and foster long-term partnerships to support customer retention Offer strategic insights that shape the customer experience Guide customers as they adopt and expand their use of PagerDuty’s platform Location This is a remote role open to candidates in Detroit, MI or anywhere within the USA.

destinationknot, based in Detroit, Michigan, designs personalized travel experiences for clients around the world. The company handles everything from custom vacations and cruises to hotel stays and group trips, with a strong focus on attentive service and careful planning. Role overview The Remote Online Reservations Specialist works from anywhere, setting a flexible schedule. This position centers on assisting clients with researching and booking a variety of travel services. Training is provided, along with ongoing support from the team. The role fits those who enjoy travel, appreciate flexibility, and like working directly with clients. What you will do Help clients research and book hotels, cruises, vacation packages, and other travel arrangements Provide clear, accurate information about travel options, pricing, and availability Respond to client questions by phone, email, or online messaging promptly and professionally Maintain detailed records of client interactions and bookings Collaborate with team members to ensure excellent client experiences Stay updated on travel trends, destinations, and industry news Participate in virtual team meetings and training sessions Requirements Strong communication and customer service skills Friendly, professional attitude with a positive approach Ability to work independently and manage time effectively Basic computer skills and a reliable internet connection Interest in travel and helping clients plan memorable trips Experience in customer service, hospitality, sales, or travel planning is helpful but not required What destinationknot offers Fully remote work with a flexible schedule Comprehensive training and access to booking tools Supportive team culture and ongoing mentorship Performance-based earning potential Exclusive travel discounts and industry perks Opportunities for personal and professional growth

The A. O. Garcia Agency seeks a Remote Enrollment Specialist to join the team in Detroit, Michigan. This role focuses on supporting clients as they move through the enrollment process, aiming to create a smooth and welcoming experience at every stage. Key responsibilities Guide clients through each step of the enrollment process Respond to questions and address concerns as they come up Provide attentive and responsive customer service Maintain a positive client experience in every interaction Location details This is a remote role. Candidates should reside in or near Detroit, Michigan.

Location: Full Time in Person in Detroit, MIAbout UsAt Proof, we are an innovative leader in the legal technology sector, established in 2017. Our exceptional legal services platform is trusted by thousands of law firms, demonstrating an outstanding average growth rate exceeding 10%. We are committed to enhancing access to legal services through our marketplace platform, which provides efficient, transparent, and accessible options traditionally unavailable to many. Our core services include Service of Process and E-Filing, currently empowering over 3,000 law firms across the United States as well as numerous pro se parties.We embrace diverse backgrounds and perspectives, seeking individuals who are eager to contribute to a vision of making legal services more accessible, affordable, and efficient. Join us if you possess the curiosity, passion, and collaborative spirit to drive transformative change in an industry ripe for innovation.About the RoleAs an Operations Service Specialist on our Operations team, your primary responsibility will be to collaborate closely with internal teams to guarantee a seamless and precise experience for our server partners and clients.Key ResponsibilitiesAddress queries and concerns from independent server partners and clients via chat, ensuring high-quality service delivery.Facilitate the successful completion of platform jobs by adhering to timelines and ensuring compliance with service-level agreements.Thrive in a dynamic, fast-paced environment, actively participating in and influencing organizational changes and improvements.Core ObjectivesLead with empathy to uphold exceptional service quality standards.Guarantee the successful execution of platform tasks, delighting both clients and service providers.Develop and implement customized quality policies while adapting swiftly to a rapidly changing environment.Collaborate internally to enhance user experience and contribute to overall market expansion.What You Will DoUtilize sound judgment to provide clear, professional written communication to independent service partners and clients on our platform.Engage in a supportive role, providing cross-training for similar positions as necessary.

HeartFlow, Inc. is at the forefront of medical technology, pioneering innovations that enhance the diagnosis and management of coronary artery disease— the leading cause of mortality globally. Our flagship solution, the HeartFlow FFRCT Analysis, utilizes advanced AI algorithms to deliver a non-invasive cardiac test. This test generates a detailed, color-coded 3D model of a patient’s coronary arteries, illustrating how blockages affect blood flow to the heart. As the first AI-powered integrated heart care solution across the CCTA pathway, HeartFlow empowers healthcare professionals to accurately identify stenoses (RoadMap™ Analysis), evaluate coronary blood flow (FFRCT Analysis), and analyze coronary atherosclerosis (Plaque Analysis). Join us as we expand our innovative product pipeline and contribute to the evolution of precision heart care.As a publicly traded company (HTFL) recognized internationally for our commitment to healthcare innovation, we are endorsed by medical societies worldwide and are accessible for use in the US, UK, Europe, Japan, and Canada, having positively impacted over 500,000 patients globally.The Implementation Manager is a pivotal member of our Customer Success team, responsible for leading the integration of HeartFlow’s technology into customer accounts. This role serves as the technical support conduit, ensuring prompt resolution of field issues and driving customer satisfaction and loyalty.Key Responsibilities:Spearhead the implementation process for integrating HeartFlow’s innovative technology into new customer accounts.Oversee implementation projects for novel products or features, collaborating closely with the commercial team and customers.Deliver comprehensive training for end-users and the commercial team on HeartFlow products and CT data requirements, aligning with detailed training plans.Provide clinically relevant and technical insights in response to inquiries regarding the utilization of HeartFlow technologies.Document and manage customer feedback, training sessions, complaints, and resolutions within HeartFlow’s Customer Relationship Management system, contributing to the enhancement of our knowledge base for customer issues.Proactively ensure accurate implementation processes and maintain communication with stakeholders.

Join our dynamic team as an Events Specialist in Detroit! In this pivotal role, you will be responsible for orchestrating a variety of events that enhance our brand visibility and engage our audience. Your creativity and organizational skills will help us create memorable experiences that resonate with our clients and stakeholders.As an Events Specialist, you will collaborate with cross-functional teams to plan, execute, and evaluate events. This includes managing logistics, coordinating with vendors, and ensuring that each event aligns with our strategic goals. If you are passionate about events and thrive in a fast-paced environment, we want to hear from you!

Nox Metals seeks a Human Resources Specialist based in Detroit. This role supports the company's growth by helping to create a positive workplace culture and strengthening employee engagement. Collaboration with teams across the organization is central, as is ensuring a strong employee experience from recruitment through ongoing development. Key responsibilities Coordinate recruitment activities as part of talent acquisition efforts Contribute to initiatives that build employee engagement Help maintain and shape a positive workplace culture Requirements Background in human resources Comfort with the pace and change of a growing company Willingness to support both employees and leadership directly

nox-metals is seeking an IT and Security Operations Specialist to join the team in Detroit. This role centers on maintaining the company’s IT infrastructure and enforcing security protocols to ensure reliable and protected systems. What you will do Manage daily IT operations, keeping core infrastructure running smoothly. Apply and update security measures throughout company systems. Collaborate with other departments to find and resolve vulnerabilities. Track system health and respond to security incidents when they arise. Location This position is based in Detroit.

Location: Full-time in-person in Detroit, MICompany OverviewAt Proof, we are revolutionizing the legal tech industry. Our innovative marketplace platform empowers law firms and individuals to access legal services that are efficient, transparent, and accessible, breaking down traditional barriers. Focused on Service of Process and E-Filing, we proudly support thousands of law firms across the United States. Job Overview:We are looking for a dedicated and highly organized Dispatch Specialist to efficiently manage and dispatch client service requests across various regions. In this pivotal role, you will uphold service quality and ensure that independent contractors and local service partners meet client expectations within stringent deadlines.Core Responsibilities:Collaborate with independent service partners to ensure timely service of process across multiple geographical locations, adhering to critical deadlines.Negotiate service fees with partners to align with budgetary constraints.Provide service partners with essential information, resources, and support to accomplish their tasks effectively.Thrive in a fast-paced environment by utilizing a network of contacts to dispatch client requests promptly.Identify and onboard new service providers nationwide, building strong relationships to ensure seamless job execution.Your Role Includes:Effective communication with various stakeholders and independent contractor partners to guarantee efficient execution of process serving tasks.Establishing and nurturing strong relationships with contractors to facilitate swift and reliable job dispatching.Using sound judgment to communicate professionally with providers through both written and verbal means.Ensuring smooth organizational operations by meeting deadlines and completing tasks independently and collaboratively.Analyzing processes to identify inefficiencies and collaborating with Team Leads and colleagues to implement improvements.Enhancing operational success by optimizing workflows and improving user experience for internal teams and service partners.Proactively identifying and resolving platform issues, escalating when necessary.Maintaining detailed and accurate records of communications, both on and off the platform.

Role overview Nox Metals seeks a Marketing Specialist based in Detroit. The role centers on promoting the company’s metal solutions and building a stronger brand presence in the marketplace. What you will do Develop and implement marketing strategies that align with business objectives Connect with customers through various channels Study market trends to guide campaign direction and messaging Partner with team members to drive growth initiatives Team environment Work alongside colleagues with diverse backgrounds and skills. The team emphasizes practical approaches and values shared achievements.

Join our team as an Event Specialist, where you will play a pivotal role in executing engaging and memorable events. You will collaborate with clients to understand their needs and ensure that every detail is executed flawlessly. Your creativity and organizational skills will shine as you manage logistics, coordinate with vendors, and oversee event operations from start to finish.

Join our team as a Traffic Monitoring Specialist at AECOM in Detroit, Michigan. In this critical role, you will be responsible for monitoring and analyzing traffic patterns to enhance safety and efficiency across transportation networks. You will work closely with various stakeholders to develop solutions that optimize traffic flow and ensure compliance with relevant regulations.

Role overview monks is looking for a Product Information Specialist based in Detroit. The main focus of this position is to manage and improve product information, ensuring details remain clear and consistent wherever they appear. This work plays a key part in supporting a strong customer experience. What you will do Collaborate with teams from various departments to gather and review product data Check product information for accuracy and completeness Distribute updated product details across all relevant channels

Fortune Brands Innovations is seeking a Regional Product Specialist based in Detroit. This role centers on supporting sales growth and sharing product expertise across the region. Role overview The Regional Product Specialist helps clients understand and use Fortune Brands Innovations products effectively. By sharing knowledge and guidance, this position helps customers get the most value from the company’s offerings. Key responsibilities Promote product knowledge among clients and partners in the region Support sales efforts by providing detailed information and demonstrations Help ensure customers are satisfied and continue to choose Fortune Brands Innovations products Location This position is based in Detroit.

Join our dynamic team at AlphaBeinsight Inc as a Customer Service Agent! In this role, you will be the first point of contact for our valued customers, assisting them with inquiries and providing solutions to enhance their experience. We are looking for enthusiastic individuals who are passionate about delivering exceptional service and who thrive in a fast-paced environment.

At Datavant, we are the leading data collaboration platform in healthcare, dedicated to securing, accessing, and harnessing health data for better outcomes. Our mission drives us to provide essential data solutions to healthcare organizations, from providers and health plans to researchers and life sciences companies. Whether it's fulfilling a single patient's request for medical records or advancing the AI revolution in healthcare, Datavant team members are at the forefront of connecting and utilizing data to enhance health.By joining Datavant, you will become part of a motivated and collaborative team that is committed to creating transformative changes in the healthcare landscape.This role involves efficiently processing all release of information (ROI) requests, particularly medical record inquiries, while ensuring accuracy and providing exceptional customer service. You will play a crucial role in safeguarding patient privacy by ensuring that only authorized individuals access medical information and that all releases comply with requests, authorizations, company policies, and HIPAA regulations. This position requires significant travel, comprising 75% or more of your time. Ideal candidates should possess at least 1 year of relevant experience in health information management (HIM).

spsnorthamerica is seeking an On-Call Field Support Specialist based in Detroit, Michigan. This position plays a key role in supporting clients on-site and responding quickly to their needs. Role overview This role centers on delivering timely assistance to clients in the field. The On-Call Field Support Specialist addresses client requests as they arise, working to resolve issues efficiently and maintain high service standards. Key responsibilities Provide on-site support to clients as needed Respond to client needs promptly and effectively Adapt to changing situations in the field Deliver real-time solutions to client challenges Requirements Ability to adapt to various situations Strong problem-solving skills Comfort working on-call and in the field