About the job
PagerDuty seeks a Senior Principal Customer Success Manager to join the team remotely, with a focus on clients in Detroit, MI and across the United States. This position centers on helping customers achieve their goals with PagerDuty’s services by building strong relationships and ensuring ongoing value.
Role overview
This role emphasizes guiding customers through their journey with PagerDuty. The Senior Principal Customer Success Manager works closely with clients to help them realize the full potential of PagerDuty’s solutions, ensuring their needs are met and their experience is positive throughout the partnership.
What you will do
- Engage with customers to understand their objectives and support their success
- Build trust and foster long-term partnerships to support customer retention
- Offer strategic insights that shape the customer experience
- Guide customers as they adopt and expand their use of PagerDuty’s platform
Location
This is a remote role open to candidates in Detroit, MI or anywhere within the USA.
