Customer Success Manager - Fintech Solutions

Optasia is a global fintech company serving over 38 countries from eight regional offices. The team develops credit scoring and AI-driven lending platforms that help banks and telecom operators make faster, more informed lending decisions. Optasia’s tools support partners in finding new revenue, managing risk, and delivering strong customer experiences. Empl…

Optasia is a comprehensive B2B2X financial technology platform specializing in scoring, financial decision-making, disbursement, and collection. Our innovative AI platform drives financial inclusion by fostering responsible financing decisions and enhancing customer experiences. With a presence in 39 countries and backed by 7 regional offices, we aim to revolutionize the financial landscape.We invite passionate and driven professionals to join our dynamic team, dedicated to delivering cutting-edge solutions in an exciting and innovative environment.As the Presales Manager for Franco Africa, you will play a pivotal role in aligning our product, operations, technical, and commercial departments. Your responsibility will include translating these elements into compelling business propositions. You will validate business cases and service descriptions throughout the implementation process, guiding and managing formal agreements with clients.

We are seeking a dynamic and experienced Director of Marketing, Communications, and Customer Experience to lead our efforts in enhancing brand visibility and fostering customer relationships. This pivotal role will oversee the development and execution of strategic marketing initiatives, communications campaigns, and customer experience programs that align with our organizational goals.

APAVE Cameroun is actively seeking a dedicated Specialist in Customs Operations and Logistics for one of its clients in the Mining sector. In this crucial role, reporting directly to the General Director, you will be responsible for facilitating and managing the customs clearance and logistics of equipment and materials to the mining site.Your mission is to ensure a comprehensive tracking process that guarantees an effective, swift, and cost-efficient delivery while adhering to the company’s financial and operational requirements.Main Responsibilities:Customs Management: Develop a detailed import list to secure exemptions related to the project phase and ensure daily tracking of customs clearance.Document Compliance:- Rigorously review invoices, packing lists, and certificates of origin in accordance with Cameroonian regulations.- Have thorough knowledge of local customs legislation regarding imports and exports.Logistics and Transport: Organize transportation (air/land freight), select optimal routes, and manage relationships with service providers.Field Operations: Oversee inspections and X-ray checks with customs agents.Administrative Management:- Prepare shipping declarations, verify freight forwarder invoices, and archive transport documents.- Generate activity reports.

Join Our Team as a Recruiter for the Africa MarketCapi is revolutionizing the financial infrastructure for emerging markets.With over $18 million in funding from renowned investors such as Creandum, Y Combinator, General Catalyst, and industry leaders from Revolut, Checkout, Stripe, and Remitly, we are committed to developing the financial framework that emerging markets truly deserve.Our mission is to facilitate smoother global trade, enabling local businesses to accelerate their growth, create jobs, and enhance prosperity within their communities.By making the global financial system more equitable and accessible, we strive to increase GDP in emerging markets. Our innovative platform simplifies payments for importers, empowering businesses to flourish and become pillars of economic development in their countries.Our diverse team of approximately 80 professionals across 10 countries embodies ambition, dedication, and a commitment to creating a tangible impact. We are eager to welcome new talent to our growing family!Explore Capi’s mission & values.About the Talent TeamThe Talent team at Capi is a critical driver of growth. We are tasked with building the teams that will enable our expansion across Africa and ensure the highest standards of product excellence.Working closely with the business, we support various African markets alongside our headquarters in London and Paris, skillfully navigating diverse talent landscapes with a strategic mindset focused on execution. Our team is hands-on and results-oriented, with a singular focus: we only hire top-tier talent.We prioritize speed, ownership, and candidate experience, continually refining our processes through regular retrospectives and leveraging modern, AI-driven recruitment tools.Joining our team means being part of a small, high-impact organization where each hire is crucial to our success.Role OverviewAs a Recruiter for the Africa Market, you will play a pivotal role in expanding Capi’s Business, Sales, and Operations teams.You will manage end-to-end recruitment for high-impact positions in a rapidly growing fintech environment, collaborating closely with hiring managers to meet ambitious hiring goals within tight timelines.

Join Maviance PLC, a rapidly expanding digital financial service provider and technology consulting firm. As part of the esteemed Maviance Group, which includes affiliated companies in Germany, France, and the UK, we specialize in delivering tailored solutions and value-added services. Our focus is on developing innovative web and mobile solutions for telecom, utilities, and financial institutions, as well as businesses and government entities, particularly in emerging economies.Maviance PLC is dedicated to enhancing accessibility to digital financial services across Cameroon. We provide a technological platform that facilitates bill and payment aggregation, retail payments, agent banking, and corporate and bulk payments, catering to individuals, companies, and government organizations of all income levels.As we embark on an ambitious expansion phase in Cameroon and the CEMAC region, our goal is to establish Maviance as the leading fintech player in the digital financial space. We invite you to explore our diverse job openings tailored to your unique skills and expertise. Your contributions could be the key to unlocking new heights for Maviance! If you don't find a perfect match, feel free to submit your CV for future opportunities where your talents can thrive and make a significant impact. Together, let's shape the future of FinTech.#JoinMaviance

About LuoPay LuoPay stands among Africa’s most active cross-border fintechs, helping businesses across the continent access faster, more transparent, and more competitive international payment solutions than traditional options. In a short time, LuoPay has become a market leader in West and Central Africa. The team is now growing its field sales presence in Douala. Role Overview: Senior Sales Executive The Senior Sales Executive focuses on expanding LuoPay’s client base and driving business growth. This role centers on field work: building new customer relationships, closing deals, and increasing sales volumes. Success means signing new clients, developing lasting partnerships, and consistently meeting sales targets.

We are seeking a highly organized and proactive Distribution Manager to oversee our distribution operations in Douala. In this role, you will be responsible for ensuring the efficient movement of goods from our facilities to our customers while optimizing processes and managing a dedicated team.The ideal candidate will possess excellent leadership skills, a keen understanding of logistics and supply chain management, and the ability to analyze data to drive improvements. You will collaborate closely with various departments to ensure seamless operations.

Key ResponsibilitiesTranslate business and production plans into effective supply plans.Develop procurement policies based on item categories.Establish and implement sourcing strategies for different item categories.Oversee the execution of procurement operations.Conduct regular market research on prices, items, and potential suppliers.Engage in the supplier selection process.Organizational DutiesCreate an annual and/or multi-year procurement plan.Develop strategic procurement project plans for the annual and multi-year period.Participate in tactical alignment meetings.Assist in developing key performance indicators for procurement.Prepare procurement budgets.Conduct weekly, monthly, and quarterly procurement reporting.Ensure production planning is conducted effectively.Lead the ISO 9001-2015 certification process.Supplier Accreditation and Performance ManagementDefine and enforce accreditation criteria for new and existing suppliers.Ensure proper maintenance of supplier documentation.Participate in the validation process for new suppliers.Plan and execute supplier evaluations.Management of Tender ProcessesEstablish transparent tender management practices.Ensure compliance with ethical standards and transparency in tender processes.Help define procurement needs and oversee tender processes.Keep stakeholders informed about the status of their procurement requests.Negotiate with suppliers and establish contract terms (pricing, timelines) in accordance with procurement regulations.Ensure achievement of economies of scale objectives.Inventory ManagementImplement a supply plan with selected suppliers.Manage and optimize raw material flows and inventory levels.Receive and verify orders upon delivery.Monitoring/Purchasing Operations ControlDevelop key performance indicators and dashboards to measure action effectiveness, including stock turnover rates, delivery timelines, and availability rates.Analyze performance based on expenditure, availability, and delivery timelines.

APAVE Cameroun seeks a Sales Effectiveness Manager based in Douala to support a major international client in the maritime transport and logistics sector. This role is part of the Commercial Department and focuses on improving sales performance, refining commercial processes, and equipping teams with the tools and training needed to increase revenue. What you will do Strategic partnership: Work closely with the Commercial Director to influence decisions and monitor the department's commercial strategy. Performance tracking: Oversee key performance indicators for both individuals and teams, ensuring targets and objectives are clear and measured. Lead and territory management: Review, assign, and distribute sales leads and territories in alignment with group strategy. Data quality: Supervise the accuracy of sales activity data, such as visits, calls, and opportunities, to ensure reliable reporting. Training and communication: Provide training on sales processes and tools, and keep teams informed about organizational changes. Digital initiatives: Encourage and support digital transformation projects within the agency. Location This position is based in Douala, Littoral Region, Cameroon.

Join Our Team as a Sales Manager!At Capi, we empower businesses in emerging markets to effortlessly, swiftly, and fairly pay their international suppliers.With the backing of over $18M from prestigious investors such as Creandum, Y Combinator, General Catalyst, and influential angels from Revolut, Checkout, Stripe, and Remitly, we are on a mission to build the robust financial infrastructure that emerging markets rightfully deserve.By streamlining global trade, we enable local businesses to grow rapidly, create more jobs, and drive prosperity within their communities.Our vision is to enhance GDP in emerging markets by ensuring the global financial system is equitable and accessible. We aim to simplify the process for importers to pay their international suppliers, thereby allowing businesses to expand swiftly and serve as engines of prosperity for their nations.Our team comprises approximately 80 dedicated individuals across 10 countries, all highly ambitious and results-oriented, united in our desire to work hard on initiatives that have a meaningful impact on the world. We are actively looking for more talented individuals to join our team!Explore Capi’s mission & values.About Our Commercial TeamOur commercial team is the heart of Capi—a dynamic group of curious, driven builders who are consistently engaging with customers in the field, identifying their challenges, and crafting real solutions to streamline cross-border payments. Utilizing HubSpot, they maintain a structured and data-focused approach, converting each interaction into insights that fuel growth.They embody an entrepreneurial spirit—self-starters who take initiative, depend on data to inform decisions, and are fervent about assisting businesses with their international payment challenges.Your Role as Sales ManagerWe are in search of a motivated and results-oriented Sales Manager.This role combines sales and account management to ensure that our customers gain the utmost value from our international payments platform.You will engage directly with customers to understand their unique needs, tackle challenges, and stimulate repeat transactions. By converting leads, acquiring new clients, and following up with onboarded, inactive, and churned accounts, you will play a vital role in ensuring customer satisfaction, retention, and growth.

Join Sopra Steria as a Digital Transformation Consultant and play a key role in driving innovative digital solutions for our clients. You will collaborate with cross-functional teams to design, implement, and optimize digital strategies that enhance operational efficiency and customer satisfaction.

Role overview Sopra Steria is seeking a Channel Manager for West Africa, with particular emphasis on Nigeria. This role is based in Douala and centers on building and managing strategic partnerships to support sales expansion throughout the region. The Channel Manager will act as a key link between Sopra Steria and its partners, ensuring that business objectives are met through effective collaboration and market insight. Main responsibilities Establish and maintain relationships with key partners across West Africa, with a strong focus on Nigeria. Identify and pursue new business opportunities to drive regional sales growth. Work closely with internal teams to implement channel strategies that align with overall business goals. Analyze market trends and adjust strategies to respond to changing conditions. Align Sopra Steria’s solutions with client requirements and evolving market needs. What helps in this role Proven experience developing and managing strategic partnerships within a sales environment. Strong skills in relationship management and the ability to collaborate with diverse teams. Familiarity with complex business environments in West Africa. Ability to conduct market analysis and identify new growth opportunities.

We are seeking a dedicated and experienced Banking Agency Manager to oversee our VIP client services in Douala. In this role, you will be responsible for managing client relationships, ensuring exceptional service delivery, and driving business growth.Your key responsibilities will include:Building and maintaining strong relationships with VIP clients.Ensuring top-tier service and support for high-net-worth individuals.Leading a team to achieve performance and service excellence.Identifying opportunities for business development and cross-selling financial products.Monitoring market trends and adapting strategies accordingly.

Join our vibrant team as an Embedded Security Coordinator based at a client site in Douala, Cameroon. We are seeking a proactive and seasoned security professional well-versed in physical site security to oversee the security operations of a bustling environment.Your primary responsibilities will include managing daily site security, access control, and generating relevant reports. You will play a crucial role in maintaining a safe and secure atmosphere for our client.The key deliverables of this role include: Overseeing physical and procedural security measures at the client site. Implementing and managing access control protocols effectively. Supervising contracted security personnel. Coordinating journey management processes. Building and maintaining a strong network of local contacts. Proactively monitoring and reporting on security developments in the operational area. Drafting and submitting regular security assessments. Ensuring robust physical security infrastructure is established and maintained, reporting any deficiencies and advising on corrective actions. Responding promptly to security incidents as they arise. Conducting investigations as necessary.

APAVE Cameroun is seeking a dynamic and experienced Deputy General Director (H/F) for one of its client financial institutions. The successful candidate will assist the General Director in defining, implementing, and monitoring the company's strategy. This role includes coordinating operational and commercial activities and serving as the interim General Director in their absence. The Deputy General Director will play a pivotal role in managing subsidiaries, developing activities, and ensuring governance and regulatory compliance.Key Responsibilities:Strategic Support and Governance: Contribute to the development and execution of the multi-year strategic plan and represent the General Management in internal and external forums, including regulators (COSUMAF, BEAC).Activity Supervision: Coordinate the activities of various departments (capital markets, advisory & structured financing, finance, legal & compliance, etc.) and ensure effective execution of development projects.Entity Development: Oversee the operational and commercial performance of the office in Gabon and ensure the achievement of financial and qualitative results.Compliance and Internal Control: Ensure adherence to regulatory requirements (COSUMAF, BEAC, DGI, etc.) and oversee the implementation of internal controls and risk mitigation plans.Managerial Leadership: Guide the management teams, lead coordination meetings, and foster a culture of performance and professional ethics.