Account Executive at Redo | Draper

At Redo, we are revolutionizing the returns process and enhancing the overall customer experience journey. As a leading customer experience platform, our focus is on optimizing every facet of customer interaction. Unlike conventional models, our success is directly tied to minimizing returns, ensuring that we grow alongside our clients. Utilizing advanced AI…

Talent Architect , Draper, UT, United States (Full Time) About Redo Redo is growing across several product areas: marketing, conversion, operations, and reverse logistics. With a team of 200 and three business units preparing for expansion, our OMS, Checkout Optimization, and Recovery teams are seeking a Talent Architect to strengthen our hiring approach. Role Overview This position shapes the future of Redo by building teams that drive our growth. The Talent Architect goes beyond filling open roles, playing a key part in selecting the people who will help us move forward. Expertise in identifying top talent and recognizing what sets apart outstanding engineers is essential here. Main Responsibilities Oversee the full hiring process for engineering, product, go-to-market, and operations roles. Work directly with General Managers to turn business strategies into hiring plans and clear candidate profiles. Keep a proactive pipeline of candidates, anticipating hiring needs before positions are officially open. Run a data-driven recruiting operation, focusing on metrics like time-to-fill and offer acceptance rates.

Role overview Redo seeks a Product Analyst to join the team on-site in Draper, Utah. This full-time position centers on deep data analysis and translating business needs into clear insights that guide product direction. The analyst will work closely with real account data, connecting findings to business decisions and helping to identify new revenue opportunities. Building compelling narratives that showcase partner success is also a central part of this role. What you will do Analyze large, complex datasets to uncover actionable insights Translate business requirements into clear, data-backed recommendations Identify trends that inform product strategy and improve partner outcomes Manage revenue for assigned accounts, ensuring data supports business impact Develop stories from data to support partner growth Requirements Strong analytical skills and experience working with complex data Clear communicator, able to explain detailed analyses to both technical and non-technical audiences Self-starter who thrives in ambiguous situations and takes initiative Demonstrated success in academics, professional roles, athletics, or entrepreneurship Preferred: Experience in sales or revenue-focused roles where data shaped decisions Benefits Competitive salary Health insurance Paid Time Off (PTO)

The Sales Engineer plays a pivotal, customer-facing role at Redo, tasked with onboarding new clients and fostering growth through upselling and cross-selling across our diverse product suite. Each Sales Engineer specializes in one of Redo’s product clouds—Returns, Order Management, Email/SMS, Conversion, or Support—cultivating profound expertise to ensure customers derive maximum value from our platform.This position encompasses a defined book of business and a quota, providing a unique opportunity to collaborate closely with General Managers and Engineers. Sales Engineers manage customer implementations, oversee feature requests, and deliver a seamless technical experience from start to finish. Additionally, they partner with Account Executives to drive deals forward, offering product insights and guiding prospects through technical validation and solution design.At Redo, this role offers unparalleled visibility into all facets of our business—from go-to-market strategies and customer success to product innovation, engineering, and operations. This cross-functional position combines technical problem-solving with customer engagement, delivering significant business impact. The extensive exposure within the company creates clear pathways for advancement into various roles, including product development leadership, post-sales team management, or transitioning into the Account Executive organization.

The Account Manager is a pivotal client-facing position at Redo, dedicated to fostering long-term relationships with our valued customers. This role not only involves ensuring customer satisfaction but also actively promoting additional products to maximize customer engagement. Account Managers are expected to possess a deep understanding of Redo's offerings and tailor solutions to meet customer needs effectively. This position includes a sales quota and a personal portfolio of clients.Customer Retention:Take ownership of customer relationships and ensure retention following implementation.Guide customers in utilizing more features and enhancing their experience with the platform.Forge and nurture relationships with various stakeholders within client organizations.Quota Management:Meet and surpass sales objectives consistently.Expand and manage your book of business through strategic account management and proactive customer success initiatives.

At Redo, we are not just transforming the returns process; we are revolutionizing the entire customer experience. As a leading customer experience platform, we focus on every interaction point to enhance the customer journey. Our unique approach thrives on minimizing returns, aligning our success with that of our clients. Utilizing AI-driven insights, we proactively detect operational and product issues, providing customized recommendations to lower return rates. We stand by our commitment to transparency; Redo operates at no cost, offering a comprehensive record of all transactions. Our innovative return coverage model provides customers with peace of mind without any additional expenses.Located in Draper, Utah, we are in a phase of rapid expansion and are on the lookout for enthusiastic individuals eager to take on the challenge of enhancing our product and scaling our operations. Join us in crafting the future of e-commerce and delivering outstanding customer experiences at every touchpoint!

Join Redo as we create the ultimate platform for ecommerce growth. Our mission is to empower merchants by personalizing each stage of the buyer journey, thereby maximizing profit and enhancing customer lifetime value. Our AI-driven suite consolidates various functionalities—from returns and warranties to order tracking and post-purchase communications—into a seamless platform that enhances customer experience, retention, and revenue.Position Overview: We are on the lookout for a skilled Senior Infrastructure Engineer to be part of our innovative team at Redo. In this critical role, you will be responsible for developing and managing our infrastructure, overseeing technical operations, ensuring security protocols, and refining our development processes.Responsibilities:Administer and optimize production and staging infrastructure.Contribute to the development of developer tools and deployment pipelines.Ensure compliance with security policies and oversee their implementation.

Join Us in Shaping the Future of E-CommerceThe e-commerce landscape thrives on powerful platforms such as Shopify, BigCommerce, CommentSold, Salesforce Commerce, and various marketplaces. Millions of sellers rely on these platforms, yet many remain unaware of Redo's innovative solutions.This is your chance to make a difference!Redo offers a comprehensive e-commerce platform that encompasses multiple product clouds, including marketing, conversion, operations, and reverse logistics. Our primary focus is serving Direct-to-Consumer (DTC) brands on Shopify and Shopify Plus, with a growing presence on BigCommerce, CommentSold, and Salesforce Commerce.We are seeking a talented individual who can engage with platform business development or product teams, gain insights into their ecosystems, and advocate for Redo’s product suite as the go-to solution for all sellers. This position is not about merely maintaining relationships; it’s about pioneering new collaborations and creating opportunities that have not existed before.Why This Role Is Crucial NowOur partnership initiatives at Redo have flourished organically across various teams. We aim to capitalize on this momentum by establishing dedicated efforts to enhance our platform distribution strategies and support our diversification beyond Shopify through strategic partnerships. This role represents one of the most vital hires for us this year.Your ResponsibilitiesPlatform Partnerships & DistributionAs the core aspect of this role, you will drive the integration, promotion, and distribution of Redo’s products across the platforms where sellers are currently active.• Own and manage the end-to-end relationship with Shopify, including app store positioning, co-marketing efforts, and early access to new platform features.• Lead Redo’s strategy for platform diversification, forging relationships with CommentSold, BigCommerce, and Salesforce Commerce teams to unlock new distribution channels.• Develop a comprehensive playbook for ensuring Redo’s recommendations and integrations within each platform’s ecosystem.• Drive impactful distribution agreements that significantly enhance merchant acquisition on a large scale, focusing on one platform at a time.Strategic & Capability PartnershipsIn addition to platform partnerships, you will oversee collaborations that expand Redo’s product offerings through integration rather than acquisition.• Manage and grow Redo’s most valuable strategic partnerships.• Identify and secure new partnerships that address product gaps or expedite time-to-market for new offerings.

Join our dynamic team at DashMart, a local fulfillment center operated by DoorDash, where we prioritize speed, reliability, and quality in delivering household essentials and more to our customers' doorsteps. As a Shift Lead, you will thrive in a fast-paced environment, taking charge of warehouse operations and ensuring seamless order fulfillment. You will oversee inventory management and, depending on the location, may also engage in light food preparation. Your leadership will guide Operations Associates through their shifts, fostering a productive and safe workplace while delivering exceptional service to our customers.

Join Comoto as a Key Holder, where you will play a pivotal role in ensuring exceptional customer experiences and maintaining store operations. As a Key Holder, you will be responsible for assisting in daily store activities, managing inventory, and supporting the team in achieving sales goals. This position requires a proactive attitude and a passion for the outdoor lifestyle.

Join our dynamic team at Comoto as a Sales Associate, where you will play a vital role in enhancing customer experiences and driving sales. As a Sales Associate, you will engage with customers, understand their needs, and provide tailored solutions that exceed their expectations. Your enthusiasm for our products and exceptional communication skills will be key in fostering lasting relationships with our clientele.

Join Comoto as a Receiving Specialist in Draper, Utah! In this key role, you will manage the receipt of incoming goods, ensuring accuracy and efficiency in the inventory process. Your attention to detail will be essential as you verify shipments against purchase orders, prepare items for storage, and maintain accurate records.

Company: Redo is revolutionizing the post-purchase journey in e-commerce by integrating marketing, order fulfillment, customer support, returns, and more through innovative AI-driven technology and merchant-friendly pricing. Located in Draper, Utah, we are rapidly expanding and seeking dedicated innovators to help us scale. Be part of our mission to enhance customer experiences at every interaction.Title: General Manager, International X-Border PlatformPosition Overview: The realm of international commerce is often fraught with challenges for Shopify merchants, such as inaccurate duty estimates, abandoned international checkouts, and customs complications that hinder conversions and lead to returns. Redo has developed a robust solution: an integrated X-Border Platform designed to transform international commerce from a challenge into a lucrative growth opportunity. We are in search of a General Manager to take charge of this initiative.This is a pivotal role akin to that of a founder. You will be responsible for the P&L, go-to-market strategy, and product direction for Redo's international X-Border platform, starting with our innovative international checkout solution featuring a Landed Cost Guarantee. You will set the strategic vision, build a talented team, secure partnerships, and define success metrics. If you have been looking for an opportunity to lead a meaningful project with the resources to succeed and the freedom to shape it according to your vision, this is your chance.Responsibilities:Oversee the P&L for the X-Border Platform — establish revenue goals, manage to those targets, and ensure accountability for results.Develop and implement the go-to-market strategy, including pricing, packaging, sales approach, channel partnerships, and market growth.Build a pipeline of merchants for international checkout and the Landed Cost Guarantee — from initial outreach through to closing and onboarding.Collaborate with engineering, product, and design teams to set the product roadmap and prioritize developments.Establish and maintain strategic partnerships with carriers and customs brokers for future operations.Recruit and lead a high-performing team of Account Executives, product analysts, solutions engineers, and customer support personnel.Act as the representative for the X-Border team both internally and externally — participating in merchant meetings, industry conferences, and executive reviews.Maintain transparency in operations: provide weekly metrics updates, establish clear priorities, and foster tight feedback loops with Redo's leadership team.Qualifications:Extensive experience in cross-border e-commerce, international logistics, or international payments — you have a solid understanding of how goods move across borders.A proven history of revenue ownership: you have consistently met and exceeded targets.Experience in building or scaling products within a SaaS environment, preferably in the Shopify ecosystem.An operational mindset: you proactively identify problems and devise solutions.Strong commercial instincts and a results-oriented approach.

Join our talented team at dev2 as a Hair Stylist at the Hidden Valley Shopping Center in Draper, Utah! We are seeking a passionate and creative stylist who thrives in a dynamic environment.In this role, you'll have the opportunity to collaborate with clients to create stunning hairstyles, provide exceptional customer service, and stay updated on the latest hair trends and techniques.

Join Domino's Pizza as a Delivery Expert and become part of a winning team! As a Delivery Expert, you will be responsible for delivering delicious pizzas and providing exceptional customer service. If you enjoy working in a fast-paced environment and love to make people smile, this is the perfect job for you!

Company: Redo is revolutionizing the post-purchase journey in e-commerce, encompassing marketing, order fulfillment, customer support, returns, and more. Our approach leverages AI-driven technology combined with merchant-friendly pricing structures that foster alignment rather than extraction of value. Located in Draper, Utah, we are experiencing rapid growth and are eager to onboard passionate individuals to help us scale. Become part of our mission to create outstanding customer experiences at every interaction.Title: Product Founding EngineerPosition Overview: As a Product Founding Engineer, you will serve as the technical co-founder within a funded business unit. You will share ownership of the product alongside a general manager and a designer, taking charge of transforming the product vision into reality—overseeing its architecture, implementation, requirements, and delivery. This is a unique opportunity that combines the roles of a product visionary, a leader, and a hands-on builder. Your decisions will influence key aspects across personnel, product development, and technology. Just like any founder, as the business flourishes, so will your salary and equity, reflecting the success of your product.Responsibilities:Lead the technical vision and architecture of the business unit, ensuring a balance between speed, quality, and flexibility.Collaborate closely with the GM and designer to define the product roadmap, contribute to strategic planning, and establish MVPs and iterations.Engage in daily production coding across frontend, backend, and systems—whatever is necessary.Assist in recruiting and mentoring top-tier engineers, while working collaboratively with other technical leaders across functions.Foster an open culture by sharing insights, reusable tools, and contributing to the engineering culture as the company grows.Make informed trade-offs to facilitate rapid prototyping while ensuring long-term scalability.Address complex challenges with innovative product and technical solutions.Share tools, methodologies, and insights with the wider Redo team as we scale.Qualifications:Minimum of 5 years of hands-on software engineering experience, preferably with a background in full-stack web and system design.Proven experience overseeing a product or significant feature from conception to execution—ideally transitioning from 0 to 1.Strong product sensibility, with a focus on understanding user needs and designing for results rather than merely fulfilling requirements.Action-oriented mindset with comfort in ambiguity; thrives in environments that lack predefined guidelines.Ability to leverage modern AI tools to expedite product delivery.Demonstrated leadership capabilities: mentoring, collaboration, and communication are key.

Role overview Domino's Pizza in Draper is looking for a Customer Service Representative to support customers throughout their ordering experience. The goal is to ensure every interaction meets Domino's standards for service and satisfaction. What you will do Take customer orders accurately, whether by phone or in person Answer questions and resolve concerns with clear, friendly communication Contribute to a smooth and positive experience for both dining and carryout guests Requirements Enthusiasm for helping people Strong communication skills Comfort working during busy periods

Join Distro as an Optician/Optometric Technician and be part of a dynamic team dedicated to providing exceptional eye care. In this role, you will assist optometrists in delivering top-notch services, including patient consultations, eyewear fittings, and lens adjustments. Your expertise will contribute to enhancing our patients' vision and overall satisfaction.

Join our dynamic team at Domino's Pizza, where we are committed to delivering not just great food, but also great opportunities for growth and advancement. As a Shift Lead, you will play a pivotal role in the success of our operations, leading and motivating your team to ensure exceptional service and quality.In this position, you will be responsible for overseeing daily operations, managing staff, and ensuring a positive work environment. If you are looking to take your career to the next level and contribute to a well-respected brand, we want to hear from you!

At Coast, we are revolutionizing the trillion-dollar U.S. B2B card payments ecosystem, focusing on the country's vast network of 500,000 commercial fleets, 40 million commercial vehicles, and millions of commercial drivers. Traditional technologies serving these customers are outdated, and there is a growing demand for modern digital experiences and transparent financial services. Coast's mission is to meet these needs at a transformative scale, starting with our Fleet and Fuel Card, powered by an advanced spend management platform.As the first Sales Manager in our Draper, Utah office, you will play a pivotal leadership role within our go-to-market organization. You will be responsible for building, mentoring, and scaling a high-performing team of Account Executives, while enhancing our sales strategies for one of our key customer segments. Notably, our previously modest SMB accounts are rapidly becoming very profitable for Coast through both new customer acquisition and upselling opportunities for our Corporate Card product. We want you at the forefront of this exciting transition.This role transcends traditional management; it offers you the opportunity to shape the foundation of our sales culture in Utah, significantly influence revenue growth, and collaborate closely with senior leadership to broaden Coast's market reach.