Customer Service Representative Positions at 1-800 Contacts | Remote

Become a part of the dynamic team at 1-800 Contacts!Are you eager to make a positive impact in an industry dedicated to helping individuals see clearly? At SeekWell, the parent company of 1-800 Contacts, The Framery, and Luna, we are continuously seeking enthusiastic and innovative individuals who excel at assisting others and wish to join a company that gen…

Join Our Innovative TeamAt SeekWell, the parent company of 1-800 Contacts, Luna, and The Framery, we are dedicated to revolutionizing vision care accessibility. With nearly three decades of an award-winning culture, we pride ourselves on our customer-first approach and continuous innovation. Backed by KKR, one of the world's leading private equity firms, we are on a mission to make vision care easier for everyone.Why This Role is ExcitingAs a Frontend Web Developer (Level 1 Engineer), you will be integral in developing and maintaining features for our public websites, creating engaging and dynamic experiences for millions. This collaborative environment allows you to learn and grow while significantly impacting customer satisfaction.Your role will include contributions to both our public sites and the internal tools that empower our marketing team to provide personalized, dynamic content. Join our fast-paced team of engineers, designers, marketers, and analysts, and help us enhance our digital offerings.

About UsSeekWell is the parent company of 1-800 Contacts, Luna, and The Framery, committed to simplifying and enhancing access to vision care. With nearly 30 years of legacy, we pride ourselves on maintaining the award-winning culture established by 1-800 Contacts, continuously innovating and delivering pioneering products that resonate with consumers. Owned by KKR, a leading global private equity firm, we are dedicated to prioritizing customer needs and redefining industry standards. The journey ahead promises even greater achievements!Position OverviewAs the Director of Product Management for Horizontal Products, you will be instrumental in leading our enterprise capabilities across all three business lines: 1-800 Contacts, Luna, and The Framery. This role involves managing a talented team of Product Managers to spearhead strategic initiatives in collaboration with Engineering and other business teams. You will have the unique opportunity to shape the product vision and strategy for foundational technology platforms that drive our organization forward, fostering innovation and operational excellence.

Role overview Domino's Pizza in Draper is looking for a Customer Service Representative to support customers throughout their ordering experience. The goal is to ensure every interaction meets Domino's standards for service and satisfaction. What you will do Take customer orders accurately, whether by phone or in person Answer questions and resolve concerns with clear, friendly communication Contribute to a smooth and positive experience for both dining and carryout guests Requirements Enthusiasm for helping people Strong communication skills Comfort working during busy periods

Join our team as a Customer Service Representative and provide outstanding service to our customers. You will engage with clients through various channels, ensuring their inquiries are handled efficiently and professionally.Your role will involve addressing a variety of customer questions, resolving service-related issues, and processing policy changes that do not require a licensed agent. This position will include both inbound and outbound communication, with a focus on delivering high-quality customer interactions.Key Responsibilities:Address customer inquiries and resolve issues that do not require a licensed agent, directing complex matters to the appropriate departments.Process customer transactions as requested during calls.Utilize active listening and probing questions to understand customer needs, demonstrating empathy and compassion.Ensure accuracy when processing policy changes and verify coverage for customers, providing necessary documentation as required.Stay informed on new marketing initiatives to effectively assist with related inquiries.Guide customers seeking additional products or services to licensed representatives.Strive for first-call resolution and high levels of customer satisfaction on all transactions.Assist customers with documentation and follow-ups, ensuring clear communication throughout.

Hibu is hiring a B2B Outside Sales Representative based in Draper, Utah. This role offers a mix of base salary and uncapped commissions, with first-year on-target earnings between $90,000 and $100,000. Top performers can reach $105,000 to $125,000 or more in the second year, thanks to unlimited commission and monthly bonuses. What you will do Promote and sell digital marketing solutions, including websites, search ads, display ads, reviews and reputation management, social ads, and SEO, using a partnership approach. Prospect and cold call business owners within a set territory to schedule appointments and assess client needs. Build a personal portfolio by helping small businesses succeed, earning ongoing residual commissions through account management. Deliver both virtual and in-person presentations to potential clients. Develop and maintain strong relationships with clients across different industries, keeping daily work varied. Compensation Base salary plus expense allowance and mileage reimbursement. Uncapped earning potential through commissions and bonuses. Benefits Comprehensive health, vision, and dental coverage. Hybrid work setup combining home office and fieldwork. Annual recognition programs, including President’s Club Trip. Clear pathways for advancement in sales or leadership roles. Three weeks of classroom training, followed by nine weeks of field training and ongoing support. Work with digital marketing solutions from partners like Google, Amazon, Instagram, Meta, and Microsoft. Community-focused culture that values flexibility and work-life balance. Hibu has been recognized by Power Selling as one of the top companies to sell for eight years in a row.

Please Note: This is a hybrid position based in Utah, requiring regular in-office attendance on Tuesdays through Thursdays. Employment with BambooHR is subject to successful completion of a background and credit check.Essential Job DutiesAs a proactive Outbound Business Development Representative (BDR), you will engage new leads and strive to meet or exceed performance benchmarks. Your ability to clearly communicate value propositions and product benefits will enhance phone conversations, ensuring prospects grasp the message effectively. In this role, you will qualify leads, manage objections, and navigate complex sales scenarios to drive success. Our beautiful Draper campus awaits your presence as you collaborate with a growing team, paving the way for your career advancement in sales.You will:Proactively initiate contact with new leads without external prompts.Engage in a high volume of cold calls daily, viewing rejection as an opportunity for growth.Foster strong relationships with prospects, valuing meaningful connections over quick sales.Collaborate with team members by sharing successful strategies and supporting team objectives.Work closely with Account Executives and Marketing to develop your territory and account strategy.Adapt to changes in team dynamics, leadership, or roles while maintaining productivity.

Join our dynamic team as a Scaled Customer Success Manager at Bill.com, where you will play a pivotal role in enhancing the customer experience. In this position, you will be responsible for managing a portfolio of clients, ensuring their success with our solutions, and fostering long-term relationships. You will be instrumental in driving customer engagement and satisfaction, while also identifying opportunities for upselling and cross-selling.

At Coast, we're revolutionizing the U.S. B2B card payments infrastructure, targeting the vast network of 500,000 commercial fleets, 40 million commercial vehicles, and countless commercial drivers. The technologies currently serving these customers are outdated, and there is a growing demand for modern digital experiences and transparent, cost-effective financial services. Our mission is to deliver transformative solutions at scale, starting with the Coast Fleet and Fuel Card powered by a state-of-the-art spend management platform. About the Role We are seeking a dynamic, people-centric Customer Success Manager to lead our dedicated team of Customer Success Managers (CSMs) while managing a portfolio of accounts. This player-coach approach is essential to how Coast fosters empathy, trust, and operational excellence throughout our customer journey. In this role, you will mentor, recruit, and develop a team focused on providing exceptional onboarding, activation, and retention for all customer segments. Key Indicators of Success Consistently deliver value to customers throughout their lifecycle Achieve outstanding Gross Revenue Retention (GRR) and Net Revenue Retention (NRR), while proactively monitoring health metrics and executing disciplined retention and expansion strategies. Accelerate onboarding and fleet activation to ensure customers quickly realize value and consistently increase usage. Act as a true player-coach, managing accounts, demonstrating product and customer success fluency, and enhancing team performance through a structured one-on-one coaching framework. Grow the expansion pipeline by continuously identifying, developing, and advancing Customer Success Qualified Opportunities (CSQOs) into viable expansion prospects. Responsibilities Lead & Coach: Manage and mentor a team of high-performing CSMs with a focus on effective call coaching, onboarding execution, fleet activation, and account health management. Own Accounts: Maintain a book of business to stay engaged with the customer experience, showcasing exemplary skills in onboarding, retention, and expansion. Drive Activation: Ensure your team efficiently facilitates onboarding processes. Create Value: Assist CSMs in demonstrating customer value throughout their lifecycle—from onboarding to maturity—by developing account-specific strategies aligned with clear use cases. Maximize Expansion: Support CSMs in creating CSQOs and nurturing a proactive expansion pipeline. Upskill the Team: Establish a repeatable coaching and enablement framework to enhance onboarding, account health, and overall team performance. Build Systems Excellence: Promote operational rigor and data fluency across Salesforce, Sigma, Outreach, and our other platforms.

Join our dynamic team at Comoto as a Sales Associate, where you will play a vital role in enhancing customer experiences and driving sales. As a Sales Associate, you will engage with customers, understand their needs, and provide tailored solutions that exceed their expectations. Your enthusiasm for our products and exceptional communication skills will be key in fostering lasting relationships with our clientele.

The Sales Engineer plays a pivotal, customer-facing role at Redo, tasked with onboarding new clients and fostering growth through upselling and cross-selling across our diverse product suite. Each Sales Engineer specializes in one of Redo’s product clouds—Returns, Order Management, Email/SMS, Conversion, or Support—cultivating profound expertise to ensure customers derive maximum value from our platform.This position encompasses a defined book of business and a quota, providing a unique opportunity to collaborate closely with General Managers and Engineers. Sales Engineers manage customer implementations, oversee feature requests, and deliver a seamless technical experience from start to finish. Additionally, they partner with Account Executives to drive deals forward, offering product insights and guiding prospects through technical validation and solution design.At Redo, this role offers unparalleled visibility into all facets of our business—from go-to-market strategies and customer success to product innovation, engineering, and operations. This cross-functional position combines technical problem-solving with customer engagement, delivering significant business impact. The extensive exposure within the company creates clear pathways for advancement into various roles, including product development leadership, post-sales team management, or transitioning into the Account Executive organization.

The Account Manager is a pivotal client-facing position at Redo, dedicated to fostering long-term relationships with our valued customers. This role not only involves ensuring customer satisfaction but also actively promoting additional products to maximize customer engagement. Account Managers are expected to possess a deep understanding of Redo's offerings and tailor solutions to meet customer needs effectively. This position includes a sales quota and a personal portfolio of clients.Customer Retention:Take ownership of customer relationships and ensure retention following implementation.Guide customers in utilizing more features and enhancing their experience with the platform.Forge and nurture relationships with various stakeholders within client organizations.Quota Management:Meet and surpass sales objectives consistently.Expand and manage your book of business through strategic account management and proactive customer success initiatives.

BILL supports businesses of all sizes as they modernize their financial operations. With offices in San Jose, CA, and Draper, UT, and options for remote work, the company emphasizes inclusion, diverse perspectives, and high-performing teams. Role overview The Premium CARE Supervisor manages a team of about 15 agents, focusing on strong results and ongoing development. This is a hands-on leadership role that combines coaching, quality oversight, and fostering a positive, collaborative team culture. The supervisor helps drive both team and organizational goals, playing an active part in shaping a supportive work environment. What you will do Direct and support a team of approximately 15 agents. Coach team members individually and in group settings to build skills and improve outcomes. Lead quality assurance efforts, set clear goals, and hold the team accountable for results. Promote trust and teamwork through positive leadership and clear communication. Address conflict and step in on customer interactions when necessary. Guide the team through change and help navigate challenges as they come up. Collaborate with peers and other teams to achieve shared objectives. Assess situations, consider options, and make timely decisions. Communicate confidently with different audiences. Encourage input from all team members, valuing diverse perspectives and backgrounds. Promote a transparent, inclusive, and psychologically safe environment where everyone can share ideas. Use knowledge of contact center metrics to improve performance in areas such as adherence, customer satisfaction, and quality assurance. Location This role is based in Draper, Utah, or San Jose, California. Remote work is also available.

At Redo, we are revolutionizing the returns process and enhancing the overall customer experience journey. As a leading customer experience platform, our focus is on optimizing every facet of customer interaction. Unlike conventional models, our success is directly tied to minimizing returns, ensuring that we grow alongside our clients. Utilizing advanced AI Insights, we proactively detect operational and product discrepancies, providing tailored recommendations to reduce return rates. Our dedication to transparency is absolute; Redo is entirely free, offering a comprehensive record of all transactions. Through our innovative return coverage model, we provide peace of mind for customers without incurring additional charges.Located in Draper, Utah, we are in a phase of rapid expansion and are on the lookout for enthusiastic individuals eager to help us innovate and scale our offerings. Join us in defining the future of e-commerce and crafting exceptional customer experiences at every interaction!

SeekWell brings together 1-800 Contacts, Luna, and The Framery under one umbrella, focusing on making vision care simpler and more accessible. With a long-standing reputation for customer-first innovation, the company continues to build products and services that shape the industry. Backed by KKR, SeekWell keeps the spirit of 1-800 Contacts’ culture alive while expanding its reach and impact in vision care. Role overview This mid-level Technical Product Manager position sits within the Enterprise Customer Domain team. The role centers on shaping and advancing customer-centric platforms and data products used across SeekWell’s brands, including 1-800 Contacts, The Framery, and ExpressExam. The goal: create a unified, actionable view of customers to support personalization, analytics, marketing, and customer experience projects. Collaboration is key. The Technical Product Manager will work closely with engineering, data, marketing, analytics, and customer experience teams to design and scale enterprise-level customer data solutions. The work directly supports downstream applications such as segmentation, lifecycle engagement, and experimentation. What you will do Manage the full lifecycle of the Customer Domain product, covering customer identity, profiles, preferences, consent, behavioral data, and Customer 360 features across enterprise systems. Define and update the Customer Domain product vision and roadmap, aligning with business, marketing, analytics, personalization, and customer experience goals. Partner with data and engineering teams to oversee customer data ingestion, modeling, governance, and access, working with source systems, databases, Databricks, and enterprise APIs. Set up, monitor, and report on customer funnels, KPIs, and metrics in Databricks, ensuring consistency and accuracy with enterprise analytics standards. Support personalization and lifecycle management by making sure customer data is reliable, governed, and accessible to downstream platforms and tools. Contribute to customer data platform initiatives and help guide the company’s broader strategic direction in this space. Requirements Solid product management fundamentals. Comfort working with data platforms and customer data solutions. Interest in building foundational customer capabilities that drive business and customer outcomes. This hybrid role is based in Draper, UT.

Join Redo as we create the ultimate platform for ecommerce growth. Our mission is to empower merchants by personalizing each stage of the buyer journey, thereby maximizing profit and enhancing customer lifetime value. Our AI-driven suite consolidates various functionalities—from returns and warranties to order tracking and post-purchase communications—into a seamless platform that enhances customer experience, retention, and revenue.Position Overview: We are on the lookout for a skilled Senior Infrastructure Engineer to be part of our innovative team at Redo. In this critical role, you will be responsible for developing and managing our infrastructure, overseeing technical operations, ensuring security protocols, and refining our development processes.Responsibilities:Administer and optimize production and staging infrastructure.Contribute to the development of developer tools and deployment pipelines.Ensure compliance with security policies and oversee their implementation.

Join our dynamic team at Domino's Pizza as a Shift Lead, where you'll play a crucial role in driving business success and enhancing customer satisfaction. This position offers ample growth opportunities within our vibrant work environment, making it an ideal stepping stone for those passionate about the food service industry.

Join our dynamic team at eoctebp as an Automotive Technician. We are seeking skilled technicians who are passionate about delivering high-quality automotive services. In this role, you will diagnose, repair, and maintain a variety of vehicles while ensuring the highest standards of customer satisfaction.