About the job
SeekWell, the parent company of 1-800 Contacts, Luna, and The Framery, works to simplify and improve access to vision care. With a history of nearly 30 years and support from KKR, SeekWell continues to build on a culture of innovation and customer satisfaction. The company focuses on launching new products that serve consumers and challenge industry norms.
This hybrid role based in Draper, UT centers on ExpressExam, SeekWell’s online vision acuity tool that helps millions renew contact lens prescriptions. The Product Manager will work at the intersection of product management, healthcare, and regulatory compliance, shaping a product that operates within a regulated environment and directly impacts customer experiences.
What you will do
- Own and develop the ExpressExam product roadmap, setting priorities based on business goals and customer needs.
- Work closely with Marketing, Engineering, Legal, and Operations to gather insights and drive product improvements.
- Use data analytics tools such as Adobe Analytics and customer feedback to spot opportunities for better conversion and satisfaction.
- Define product requirements, support quality assurance, and help guide product launches.
- Manage the full exam experience, including pre-screening and yield strategies.
- Partner with Legal to ensure compliance with regulatory, legal, and FDA standards.
- Maintain and improve Quality Management Systems, keeping documentation audit-ready.
- Coordinate cross-team efforts to resolve product issues quickly and effectively.
