Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Experience Level
Manager
Qualifications
Our ideal candidate will have:5+ years of experience in Customer Success, Account Management, Client Services, or similar roles focused on customer engagement. A genuine passion for advocating on behalf of customers, acting as an extension of their team within MongoDB. A strong technical mindset; while we will provide training on MongoDB and databases, you should be curious and eager to understand these concepts. The ability to operate autonomously, taking full ownership of your customer portfolio and making critical decisions that drive customer success. An entrepreneurial spirit, capable of innovating processes and practices tailored to serve our customer segment effectively. A collaborative nature, working closely with our strategic growth customers and aligning with Sales, Professional Services, Tech Services, and the broader MongoDB ecosystem. Previous experience with database, cloud, and infrastructure technology is advantageous. Bilingual proficiency in English and French.
About the job
As a Customer Success Manager at MongoDB, you will immerse yourself in technology and confront exciting challenges head-on. We seek a proactive individual who excels in managing ambiguity and operates independently while maintaining a strong customer focus. You will serve as a primary contact for MongoDB end-users, utilizing your technical and account management expertise to lead collaboration across Sales, Professional Services, Solutions Architects, and more.
This position is available for candidates based in Dublin as part of our hybrid work model.
About MongoDB, Inc.
MongoDB is a leading modern database platform designed to unleash the power of software and data for developers and the applications they build. Our commitment to innovation and customer success is at the heart of what we do.
As a Customer Success Manager at MongoDB, you will immerse yourself in technology and confront exciting challenges head-on. We seek a proactive individual who excels in managing ambiguity and operates independently while maintaining a strong customer focus. You will serve as a primary contact for MongoDB end-users, utilizing your technical and account manage…
Notion Labs Inc. is hiring a Scaled Customer Success Manager in Dublin, Ireland. This position focuses on supporting French-speaking clients and helping them get the most out of Notion’s products. Role overview This role centers on building strong relationships with customers who use French as their primary language. The Scaled Customer Success Manager works to understand client needs, answer questions, and guide users so they can achieve their goals with Notion. What you will do Engage with French-speaking customers to ensure they are satisfied with Notion’s offerings Identify customer needs and recommend solutions that fit their workflows Help clients realize the full value of Notion’s products through ongoing support Requirements Fluency in French Strong communication skills Ability to understand and address customer needs
As a Customer Success Manager at MongoDB, you will immerse yourself in technology and tackle exciting challenges head-on. We are seeking an individual who thrives in dynamic environments, operates independently, and maintains a strong customer-centric focus while contributing to the growth of our program. In this role, you will serve as the primary contact for MongoDB end users, utilizing your technical and account management expertise, and leading the account team across Sales, Professional Services, Solutions Architects, and more. This position is based in Dublin, supporting our hybrid work model, allowing flexibility in your work environment.
Join Klaviyo as a French-Speaking Partner Account Manager and become a vital part of our team dedicated to helping businesses grow through our powerful marketing platform. In this role, you will leverage your expertise in relationship management to support our partners in optimizing their use of our services, ensuring they achieve their marketing goals.
Klaviyo seeks a Bilingual Onboarding Specialist (French Speaking) based in Dublin to help clients begin their journey with the Klaviyo platform. This position centers on supporting new customers and ensuring they feel confident using Klaviyo’s tools from the start. Key responsibilities Guide clients step by step through the onboarding process Communicate and provide support in both French and English Work to make the onboarding experience smooth and successful for every new user Requirements Fluency in both French and English Strong communication skills for delivering clear, helpful guidance to customers
Full-time|Remote|Remote — Dublin, County Dublin, Ireland
Join the dynamic team at Mercier Consultancy Group as a French-Speaking Customer Support Specialist for a prestigious FinTech company located in Greece. This position is ideal for individuals who are passionate about the intersection of finance and technology and are committed to providing outstanding customer service. In this role, you will guide clients through their inquiries related to financial services and products, offering support in French.Key Responsibilities Respond to customer inquiries about FinTech products, applications, and services via phone, email, and chat in French. Deliver clear, precise information on product features, pricing, and account management. Assist customers with technical issues pertaining to online banking and financial transactions. Quickly resolve customer complaints and inquiries to ensure high satisfaction rates. Maintain detailed records of customer interactions in the CRM system. Work closely with internal teams, including technical support and product development, to improve service quality. Stay updated on industry trends and company offerings to effectively assist customers.
Join Harvey as a Sales Development Representative, where you will play a crucial role in driving our sales efforts and expanding our market presence. As a French-speaking professional, you will engage with potential clients, nurture leads, and contribute to our sales pipeline. Your communication skills and enthusiasm will be key to establishing relationships that lead to successful sales outcomes.
Join our dynamic team at Sidetrade as a French Speaking Collection Analyst, where you will be at the forefront of enhancing customer satisfaction through high-quality service and effective cash collection strategies.About Sidetrade:Sidetrade is an innovative AI company listed on Euronext Growth, dedicated to transforming how enterprises harness value from their customer relationships. Our advanced Order-to-Cash Intelligence platform, complemented by our Data Lake, positions us as a Gartner® Magic Quadrant™ Leader since 2022.Our vibrant team comprises 38 nationalities, fostering diverse perspectives that fuel our innovation, teamwork, and customer-centric focus. We believe in valuing passion over perfection, and if you are eager to grow and contribute positively, we want to hear from you!Interested in learning more about our culture? Tune into the Sidetrade Inside Out podcast!
We are seeking a dynamic French-speaking Account Executive to join our Commercial team at Intercom. In this pivotal role, you will be responsible for building and nurturing relationships with our clients, ensuring they receive the best possible solutions tailored to their needs. You will work collaboratively with a talented team to drive revenue growth and enhance customer satisfaction.
About OmniAt Omni, we empower organizations to harness the power of data through our innovative business intelligence and embedded analytics platform. Our mission is to enable customers to explore, comprehend, and make informed decisions based on their data.Headquartered in San Francisco, with operational hubs across EMEA and APAC, we are proud to be supported by top-tier investors such as ICONIQ Growth, Theory Ventures, First Round Capital, Redpoint Ventures, Google Ventures, Snowflake Ventures, and Databricks Ventures.The RoleWe are passionate about aiding businesses in making data-driven decisions and developing innovative products. Since our launch, we've cultivated a diverse and dynamic customer base spanning various industries, all of whom place their trust in our solutions and team. As we continue our expansion, we are seeking enthusiastic sales professionals to scale Omni to new heights.As a Business Development Representative (BDR), you will play a pivotal role in identifying and qualifying new business opportunities while forging valuable partnerships. Your contributions will be essential in generating and managing early-stage sales opportunities, collaborating effectively with our sales and marketing teams to craft and execute unique go-to-market strategies with urgency and creativity.We are committed to fostering internal growth, empowering you to shape your career trajectory within the sales domain.
Join Anthropic as an Account Executive specializing in Beneficial Deployments, where you will play a key role in driving our mission forward. In this position, you will leverage your expertise and proficiency in French to foster strong relationships with clients, ensuring that our solutions meet their needs effectively.Your responsibilities will include managing client accounts, identifying growth opportunities, and collaborating with cross-functional teams to enhance customer satisfaction. We are seeking a proactive individual who is passionate about technology and committed to delivering exceptional service.
Join MongoDB, the trailblazer in the database industry, where we are redefining how data is managed and utilized. With the database market projected to exceed $121 billion by 2025, our innovative solutions empower developers to craft extraordinary applications that impact everyday life. As the foremost modern data platform and the first database provider to go public in over two decades, MongoDB is at the forefront of technological advancement and creativity.As a Customer Success Manager, you will embody a strong passion for technology and a commitment to embracing new challenges. We seek a proactive individual who excels in ambiguous environments and can operate independently while prioritizing customer satisfaction. You will serve as a key point of contact for MongoDB’s users, utilizing your technical expertise and account management skills to lead cross-functional account teams, including Sales, Professional Services, and Solution Architects.This position is based in Dublin, embracing our hybrid work model.
Join LinkedIn as a Manager, Talent Account Executive specializing in the French market. In this pivotal role, you will lead a dynamic team, driving innovative talent acquisition strategies that align with our clients' needs. Your expertise in fostering relationships and understanding market trends will be key in enhancing our clients' recruitment processes and ensuring they attract top talent.
Join the dynamic team at Stripe as a Bilingual Technical Account Manager, where you'll play a pivotal role in bridging the gap between our technical capabilities and client needs. In this position, you'll utilize your expertise in account management to foster strong relationships with French-speaking clients, ensuring they receive optimal value from our services.Your contributions will directly impact customer satisfaction and retention, making you an essential part of our mission to simplify online payments for businesses globally.
Omni is expanding its EMEA Sales team and seeking a Senior Account Executive fluent in French. This position is based in either Dublin or London and focuses on driving growth in the French mid-market and enterprise segments (companies with 500 to 5,000 employees). The Senior Account Executive works closely with the Regional Sales Director and VP of Sales EMEA to build Omni’s presence and deliver results in the region. What you will do Lead consultative, challenger-style sales for business intelligence solutions, aiming to surpass quarterly and annual targets. Manage the entire sales process, using MEDDPICC and 3 Whys frameworks, with a strong emphasis on research-driven outreach. Collaborate with Solutions Engineering to run proof-of-concepts and workshops, building trust with technical decision-makers. Develop partnerships with technology and systems integration firms to strengthen the pipeline and support customer success. Create business cases for renewals and cross-sells, and provide accurate weekly go-to-market forecasts. Requirements Minimum 5 years of SaaS sales experience, consistently exceeding quotas. Track record of success selling in Modern Data Stack environments, such as BI, analytics, or ETL. Comfortable engaging with C-suite and technical stakeholders throughout complex sales cycles. Strong sense of ownership, able to translate customer insights into business outcomes. Bonus points In-depth understanding of data ecosystems and integrations. Experience working in Series A–D startup environments. Omni builds an AI analytics platform that helps enterprises turn their data into a trusted source of truth. The platform uses a semantic model, shared metrics, and Git control to create a governed context graph. Users can query data in plain English, work with AI agents, and integrate Omni’s intelligence into daily workflows. Headquartered in San Francisco, Omni has hubs across EMEA and APAC and recently raised $120M in Series C funding at a $1.5B valuation.
Join Klaviyo as an Outbound Business Development Representative (BDR) and leverage your French language skills to drive customer engagement and generate new business opportunities. In this role, you will be responsible for reaching out to potential clients, understanding their needs, and introducing them to Klaviyo's cutting-edge marketing automation platform.
Gerson Lehrman Group (GLG) is hiring a French-speaking Associate for Client Services in Dublin, starting July 2026. This role suits those who enjoy teamwork, want to grow professionally, and thrive in a merit-based setting. Role Overview Associates join GLG’s Insight Network, a large and diverse platform for firsthand expertise. The position centers on direct communication with professionals from leading financial firms, consultancies, and corporations. Associates help clients access expert insights to inform their decisions. What You Will Do Client Engagement: Build strong relationships with clients, offer tailored support, and provide solutions that meet their needs. Project Ownership: Oversee projects from start to finish, including defining project scopes, recruiting relevant experts, and ensuring high-quality results. Collaboration: Work with colleagues, management, and other teams to use GLG’s full range of services, aiming to improve commercial results and client retention. Compliance and Values: Follow GLG’s compliance framework and uphold the company’s values. Training and Development New Associates participate in structured onboarding and training. Early on, expect to learn project delivery, client relationship management, and expert engagement. Within a few months, Associates begin managing projects independently, with ongoing coaching and mentorship to support skill development in communication and project management. What GLG Offers Work in a collaborative, international team environment. Build business skills in client service, communication, negotiation, critical thinking, and project management.
As a Senior Customer Success Manager at Crusoe Technologies, you will play a pivotal role in ensuring our clients achieve maximum value from our cutting-edge solutions. You will lead strategic initiatives to enhance customer engagement and retention while collaborating with cross-functional teams to drive excellence in service delivery.Your expertise in customer success will enable you to build strong relationships with clients, understand their needs, and tailor solutions that meet their goals. You will coach and mentor junior team members, fostering a culture of continuous improvement and customer-centricity.
At Delve, we pride ourselves on our rapid response and genuine commitment to our customers' success. Our exceptional customer support is a testament to our dedication, and we are on the lookout for passionate individuals to enhance our Customer Success team. With the backing of Insight Partners, General Catalyst, Y Combinator, and other premier investors, we are thrilled to announce our recent $32M Series A funding, propelling our swift growth!The RoleWe are seeking a Customer Success Manager to take charge of client relationships after the sale. Your primary objective will be to optimize platform usage and ensure compliance rates are met. As the representative face of Delve, your role will be crucial in driving customer success, which will in turn facilitate renewals and opportunities for expansion.Your focus will encompass three main areas:Onboarding: Assisting customers in realizing their first value swiftlyAdoption: Encouraging continuous engagement and usage of the platformRenewal & Growth: Actively identifying achievements and opportunities for expansionOur Customer Success ValuesAt Delve, our Customer Success team embodies the following principles:Conclude Every Interaction - Whether it's a simple thank you or an acknowledgment, ensure every customer interaction ends on a positive note.Go the Extra Mile - Take initiative to alleviate customers' burdens when possible. A thoughtful gesture like sending donuts to celebrate a fundraise can go a long way.Be a Delve Advocate - Maintain a positive representation of Delve in all communications to build trust for renewals and upsells.Regularly Demonstrate ROI - Consistently validate the decision to partner with Delve by illustrating the time and cost savings achieved.Your ResponsibilitiesConduct effective onboarding sessions to facilitate customer setup on the Delve platformRespond to customer inquiries within a 5-minute windowCollaborate with teams from leading companies (e.g., Lovable, 11x, Bland)Schedule regular check-ins to demonstrate value and uncover expansion opportunitiesProactively engage with accounts to boost usage
Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service AI available, enabling businesses to provide round-the-clock, flawless customer service, thereby revolutionizing their customer interactions. Fin can be integrated with our Helpdesk to form a comprehensive solution known as the Intercom Customer Service Suite. This suite offers AI-enhanced support for more intricate or high-touch inquiries that necessitate human intervention.Established in 2011 and relied upon by nearly 30,000 businesses worldwide, Intercom is setting new benchmarks in customer service. Guided by our core values, we continuously push boundaries, work with urgency, and consistently deliver outstanding value to our clients.What’s the Opportunity?Customer Success Managers (CSMs) at Intercom collaborate with a diverse array of dynamic customers across multiple industries, navigating through various phases of their business journey to ensure they extract the full value from their Intercom investment. CSMs actively engage with clients to foster early and sustained success by implementing methodologies that encourage product adoption, solution expansion, and long-term growth.As a CSM, you will cultivate relationships and gain a deep understanding of the Intercom customer journey. You will be equipped to help customers overcome obstacles, delivering value realization through proactive and systematic customer engagement and best practices.You will leverage your product knowledge to assist customers in overcoming challenges associated with the implementation and growth of our AI offerings, acting as a trusted advisor to facilitate necessary changes.You’ll interact with a range of customer profiles, including C-Level executives, CX leaders, and complex global CX teams to support the successful adoption and expansion of their Intercom solution investments.Your ResponsibilitiesEstablish a trusted advisor relationship with C-suite customers, driving success with our platform to ensure they derive maximum value from our solutions throughout their lifecycle.Lead the customer and Intercom account teams (Sales, Partners, Solution Engineers) in crafting Customer Success Plans, which include quarterly business reviews (QBRs), executive business reviews, strategic planning sessions, and, when necessary, churn mitigation plans.Serve as an expert and advisor, maintaining deep knowledge of Intercom products and solutions to enhance our customers' ability to successfully adopt the most relevant features for their specific needs.Engage actively with your customers to foster a collaborative environment and ensure their success.
As a Customer Success Manager at MongoDB, you will immerse yourself in technology and confront exciting challenges head-on. We seek a proactive individual who excels in managing ambiguity and operates independently while maintaining a strong customer focus. You will serve as a primary contact for MongoDB end-users, utilizing your technical and account manage…
Notion Labs Inc. is hiring a Scaled Customer Success Manager in Dublin, Ireland. This position focuses on supporting French-speaking clients and helping them get the most out of Notion’s products. Role overview This role centers on building strong relationships with customers who use French as their primary language. The Scaled Customer Success Manager works to understand client needs, answer questions, and guide users so they can achieve their goals with Notion. What you will do Engage with French-speaking customers to ensure they are satisfied with Notion’s offerings Identify customer needs and recommend solutions that fit their workflows Help clients realize the full value of Notion’s products through ongoing support Requirements Fluency in French Strong communication skills Ability to understand and address customer needs
As a Customer Success Manager at MongoDB, you will immerse yourself in technology and tackle exciting challenges head-on. We are seeking an individual who thrives in dynamic environments, operates independently, and maintains a strong customer-centric focus while contributing to the growth of our program. In this role, you will serve as the primary contact for MongoDB end users, utilizing your technical and account management expertise, and leading the account team across Sales, Professional Services, Solutions Architects, and more. This position is based in Dublin, supporting our hybrid work model, allowing flexibility in your work environment.
Join Klaviyo as a French-Speaking Partner Account Manager and become a vital part of our team dedicated to helping businesses grow through our powerful marketing platform. In this role, you will leverage your expertise in relationship management to support our partners in optimizing their use of our services, ensuring they achieve their marketing goals.
Klaviyo seeks a Bilingual Onboarding Specialist (French Speaking) based in Dublin to help clients begin their journey with the Klaviyo platform. This position centers on supporting new customers and ensuring they feel confident using Klaviyo’s tools from the start. Key responsibilities Guide clients step by step through the onboarding process Communicate and provide support in both French and English Work to make the onboarding experience smooth and successful for every new user Requirements Fluency in both French and English Strong communication skills for delivering clear, helpful guidance to customers
Full-time|Remote|Remote — Dublin, County Dublin, Ireland
Join the dynamic team at Mercier Consultancy Group as a French-Speaking Customer Support Specialist for a prestigious FinTech company located in Greece. This position is ideal for individuals who are passionate about the intersection of finance and technology and are committed to providing outstanding customer service. In this role, you will guide clients through their inquiries related to financial services and products, offering support in French.Key Responsibilities Respond to customer inquiries about FinTech products, applications, and services via phone, email, and chat in French. Deliver clear, precise information on product features, pricing, and account management. Assist customers with technical issues pertaining to online banking and financial transactions. Quickly resolve customer complaints and inquiries to ensure high satisfaction rates. Maintain detailed records of customer interactions in the CRM system. Work closely with internal teams, including technical support and product development, to improve service quality. Stay updated on industry trends and company offerings to effectively assist customers.
Join Harvey as a Sales Development Representative, where you will play a crucial role in driving our sales efforts and expanding our market presence. As a French-speaking professional, you will engage with potential clients, nurture leads, and contribute to our sales pipeline. Your communication skills and enthusiasm will be key to establishing relationships that lead to successful sales outcomes.
Join our dynamic team at Sidetrade as a French Speaking Collection Analyst, where you will be at the forefront of enhancing customer satisfaction through high-quality service and effective cash collection strategies.About Sidetrade:Sidetrade is an innovative AI company listed on Euronext Growth, dedicated to transforming how enterprises harness value from their customer relationships. Our advanced Order-to-Cash Intelligence platform, complemented by our Data Lake, positions us as a Gartner® Magic Quadrant™ Leader since 2022.Our vibrant team comprises 38 nationalities, fostering diverse perspectives that fuel our innovation, teamwork, and customer-centric focus. We believe in valuing passion over perfection, and if you are eager to grow and contribute positively, we want to hear from you!Interested in learning more about our culture? Tune into the Sidetrade Inside Out podcast!
We are seeking a dynamic French-speaking Account Executive to join our Commercial team at Intercom. In this pivotal role, you will be responsible for building and nurturing relationships with our clients, ensuring they receive the best possible solutions tailored to their needs. You will work collaboratively with a talented team to drive revenue growth and enhance customer satisfaction.
About OmniAt Omni, we empower organizations to harness the power of data through our innovative business intelligence and embedded analytics platform. Our mission is to enable customers to explore, comprehend, and make informed decisions based on their data.Headquartered in San Francisco, with operational hubs across EMEA and APAC, we are proud to be supported by top-tier investors such as ICONIQ Growth, Theory Ventures, First Round Capital, Redpoint Ventures, Google Ventures, Snowflake Ventures, and Databricks Ventures.The RoleWe are passionate about aiding businesses in making data-driven decisions and developing innovative products. Since our launch, we've cultivated a diverse and dynamic customer base spanning various industries, all of whom place their trust in our solutions and team. As we continue our expansion, we are seeking enthusiastic sales professionals to scale Omni to new heights.As a Business Development Representative (BDR), you will play a pivotal role in identifying and qualifying new business opportunities while forging valuable partnerships. Your contributions will be essential in generating and managing early-stage sales opportunities, collaborating effectively with our sales and marketing teams to craft and execute unique go-to-market strategies with urgency and creativity.We are committed to fostering internal growth, empowering you to shape your career trajectory within the sales domain.
Join Anthropic as an Account Executive specializing in Beneficial Deployments, where you will play a key role in driving our mission forward. In this position, you will leverage your expertise and proficiency in French to foster strong relationships with clients, ensuring that our solutions meet their needs effectively.Your responsibilities will include managing client accounts, identifying growth opportunities, and collaborating with cross-functional teams to enhance customer satisfaction. We are seeking a proactive individual who is passionate about technology and committed to delivering exceptional service.
Join MongoDB, the trailblazer in the database industry, where we are redefining how data is managed and utilized. With the database market projected to exceed $121 billion by 2025, our innovative solutions empower developers to craft extraordinary applications that impact everyday life. As the foremost modern data platform and the first database provider to go public in over two decades, MongoDB is at the forefront of technological advancement and creativity.As a Customer Success Manager, you will embody a strong passion for technology and a commitment to embracing new challenges. We seek a proactive individual who excels in ambiguous environments and can operate independently while prioritizing customer satisfaction. You will serve as a key point of contact for MongoDB’s users, utilizing your technical expertise and account management skills to lead cross-functional account teams, including Sales, Professional Services, and Solution Architects.This position is based in Dublin, embracing our hybrid work model.
Join LinkedIn as a Manager, Talent Account Executive specializing in the French market. In this pivotal role, you will lead a dynamic team, driving innovative talent acquisition strategies that align with our clients' needs. Your expertise in fostering relationships and understanding market trends will be key in enhancing our clients' recruitment processes and ensuring they attract top talent.
Join the dynamic team at Stripe as a Bilingual Technical Account Manager, where you'll play a pivotal role in bridging the gap between our technical capabilities and client needs. In this position, you'll utilize your expertise in account management to foster strong relationships with French-speaking clients, ensuring they receive optimal value from our services.Your contributions will directly impact customer satisfaction and retention, making you an essential part of our mission to simplify online payments for businesses globally.
Omni is expanding its EMEA Sales team and seeking a Senior Account Executive fluent in French. This position is based in either Dublin or London and focuses on driving growth in the French mid-market and enterprise segments (companies with 500 to 5,000 employees). The Senior Account Executive works closely with the Regional Sales Director and VP of Sales EMEA to build Omni’s presence and deliver results in the region. What you will do Lead consultative, challenger-style sales for business intelligence solutions, aiming to surpass quarterly and annual targets. Manage the entire sales process, using MEDDPICC and 3 Whys frameworks, with a strong emphasis on research-driven outreach. Collaborate with Solutions Engineering to run proof-of-concepts and workshops, building trust with technical decision-makers. Develop partnerships with technology and systems integration firms to strengthen the pipeline and support customer success. Create business cases for renewals and cross-sells, and provide accurate weekly go-to-market forecasts. Requirements Minimum 5 years of SaaS sales experience, consistently exceeding quotas. Track record of success selling in Modern Data Stack environments, such as BI, analytics, or ETL. Comfortable engaging with C-suite and technical stakeholders throughout complex sales cycles. Strong sense of ownership, able to translate customer insights into business outcomes. Bonus points In-depth understanding of data ecosystems and integrations. Experience working in Series A–D startup environments. Omni builds an AI analytics platform that helps enterprises turn their data into a trusted source of truth. The platform uses a semantic model, shared metrics, and Git control to create a governed context graph. Users can query data in plain English, work with AI agents, and integrate Omni’s intelligence into daily workflows. Headquartered in San Francisco, Omni has hubs across EMEA and APAC and recently raised $120M in Series C funding at a $1.5B valuation.
Join Klaviyo as an Outbound Business Development Representative (BDR) and leverage your French language skills to drive customer engagement and generate new business opportunities. In this role, you will be responsible for reaching out to potential clients, understanding their needs, and introducing them to Klaviyo's cutting-edge marketing automation platform.
Gerson Lehrman Group (GLG) is hiring a French-speaking Associate for Client Services in Dublin, starting July 2026. This role suits those who enjoy teamwork, want to grow professionally, and thrive in a merit-based setting. Role Overview Associates join GLG’s Insight Network, a large and diverse platform for firsthand expertise. The position centers on direct communication with professionals from leading financial firms, consultancies, and corporations. Associates help clients access expert insights to inform their decisions. What You Will Do Client Engagement: Build strong relationships with clients, offer tailored support, and provide solutions that meet their needs. Project Ownership: Oversee projects from start to finish, including defining project scopes, recruiting relevant experts, and ensuring high-quality results. Collaboration: Work with colleagues, management, and other teams to use GLG’s full range of services, aiming to improve commercial results and client retention. Compliance and Values: Follow GLG’s compliance framework and uphold the company’s values. Training and Development New Associates participate in structured onboarding and training. Early on, expect to learn project delivery, client relationship management, and expert engagement. Within a few months, Associates begin managing projects independently, with ongoing coaching and mentorship to support skill development in communication and project management. What GLG Offers Work in a collaborative, international team environment. Build business skills in client service, communication, negotiation, critical thinking, and project management.
As a Senior Customer Success Manager at Crusoe Technologies, you will play a pivotal role in ensuring our clients achieve maximum value from our cutting-edge solutions. You will lead strategic initiatives to enhance customer engagement and retention while collaborating with cross-functional teams to drive excellence in service delivery.Your expertise in customer success will enable you to build strong relationships with clients, understand their needs, and tailor solutions that meet their goals. You will coach and mentor junior team members, fostering a culture of continuous improvement and customer-centricity.
At Delve, we pride ourselves on our rapid response and genuine commitment to our customers' success. Our exceptional customer support is a testament to our dedication, and we are on the lookout for passionate individuals to enhance our Customer Success team. With the backing of Insight Partners, General Catalyst, Y Combinator, and other premier investors, we are thrilled to announce our recent $32M Series A funding, propelling our swift growth!The RoleWe are seeking a Customer Success Manager to take charge of client relationships after the sale. Your primary objective will be to optimize platform usage and ensure compliance rates are met. As the representative face of Delve, your role will be crucial in driving customer success, which will in turn facilitate renewals and opportunities for expansion.Your focus will encompass three main areas:Onboarding: Assisting customers in realizing their first value swiftlyAdoption: Encouraging continuous engagement and usage of the platformRenewal & Growth: Actively identifying achievements and opportunities for expansionOur Customer Success ValuesAt Delve, our Customer Success team embodies the following principles:Conclude Every Interaction - Whether it's a simple thank you or an acknowledgment, ensure every customer interaction ends on a positive note.Go the Extra Mile - Take initiative to alleviate customers' burdens when possible. A thoughtful gesture like sending donuts to celebrate a fundraise can go a long way.Be a Delve Advocate - Maintain a positive representation of Delve in all communications to build trust for renewals and upsells.Regularly Demonstrate ROI - Consistently validate the decision to partner with Delve by illustrating the time and cost savings achieved.Your ResponsibilitiesConduct effective onboarding sessions to facilitate customer setup on the Delve platformRespond to customer inquiries within a 5-minute windowCollaborate with teams from leading companies (e.g., Lovable, 11x, Bland)Schedule regular check-ins to demonstrate value and uncover expansion opportunitiesProactively engage with accounts to boost usage
Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service AI available, enabling businesses to provide round-the-clock, flawless customer service, thereby revolutionizing their customer interactions. Fin can be integrated with our Helpdesk to form a comprehensive solution known as the Intercom Customer Service Suite. This suite offers AI-enhanced support for more intricate or high-touch inquiries that necessitate human intervention.Established in 2011 and relied upon by nearly 30,000 businesses worldwide, Intercom is setting new benchmarks in customer service. Guided by our core values, we continuously push boundaries, work with urgency, and consistently deliver outstanding value to our clients.What’s the Opportunity?Customer Success Managers (CSMs) at Intercom collaborate with a diverse array of dynamic customers across multiple industries, navigating through various phases of their business journey to ensure they extract the full value from their Intercom investment. CSMs actively engage with clients to foster early and sustained success by implementing methodologies that encourage product adoption, solution expansion, and long-term growth.As a CSM, you will cultivate relationships and gain a deep understanding of the Intercom customer journey. You will be equipped to help customers overcome obstacles, delivering value realization through proactive and systematic customer engagement and best practices.You will leverage your product knowledge to assist customers in overcoming challenges associated with the implementation and growth of our AI offerings, acting as a trusted advisor to facilitate necessary changes.You’ll interact with a range of customer profiles, including C-Level executives, CX leaders, and complex global CX teams to support the successful adoption and expansion of their Intercom solution investments.Your ResponsibilitiesEstablish a trusted advisor relationship with C-suite customers, driving success with our platform to ensure they derive maximum value from our solutions throughout their lifecycle.Lead the customer and Intercom account teams (Sales, Partners, Solution Engineers) in crafting Customer Success Plans, which include quarterly business reviews (QBRs), executive business reviews, strategic planning sessions, and, when necessary, churn mitigation plans.Serve as an expert and advisor, maintaining deep knowledge of Intercom products and solutions to enhance our customers' ability to successfully adopt the most relevant features for their specific needs.Engage actively with your customers to foster a collaborative environment and ensure their success.
