Passenger Services Agent

Join the dynamic team at Sky Handling Partner as a Passenger Services Agent at Dublin Airport, where our people truly embody our business ethos! You will thrive in a fast-paced environment, providing top-tier service to our passengers and airline clients alike. Experience the vibrant atmosphere of the airport, where each day presents new challenges and oppor…

About Indie Campers Indie Campers helps travelers explore the world by offering fully equipped campervans and RVs. With a growing range of services, the company seeks frontline professionals who deliver memorable customer experiences and support commercial goals. Role Overview: Rental Service Agent – Dublin, Ireland The Rental Service Agent works closely with customers throughout the rental and sales process. This position blends hands-on service, sales demonstrations, and operational tasks. The agent ensures every customer leaves satisfied, whether renting for a trip or considering an RV purchase. Champion the customer experience for rentals. Present and demonstrate RVs to potential buyers, supporting sales conversions. Main Responsibilities Customer Service & Operations: Handle check-ins and check-outs, deliver pre-rental briefings, and support customers throughout their rental. Respond to emergencies and resolve service issues with care. Sales Demonstrations & Engagement: Prepare and conduct RV demonstrations, highlighting features tailored to customer needs. Manage handovers and ensure documentation is accurate. Sales Conversion & Lead Management: Track leads and follow up using the CRM. Help turn rental customers into sales prospects and assist the RV Sales District and City Lead in reaching targets. Product Knowledge & Technical Support: Stay up to date on Indie Campers RV models. Demonstrate basic systems (such as lighting and gas) and troubleshoot or escalate technical issues when needed. What We’re Looking For Experience: 1-3 years in customer service, sales, hospitality, rental, or automotive roles. Communication: Strong skills in engaging and supporting customers. Technical Aptitude: Ability to understand and explain RV or vehicle systems clearly.

At Sky Handling Partner, we believe that our team members are the heartbeat of our operations! We are excited to invite applications for the position of Driver at Dublin Airport, a key player in one of Ireland's premier Ground Services Providers.In this dynamic role, you will be instrumental in the airport’s daily operations, significantly contributing to delivering an exceptional travel experience for our passengers. Your commitment to providing outstanding service to our airline partners will help instill confidence in travelers, ensuring their luggage is handled with the utmost care. As a vital part of our team, you will flourish in a fast-paced environment where each day brings new challenges and your contributions genuinely impact the lives of our passengers. Be part of the excitement and join us! Key Responsibilities:Work collaboratively with the Head Loader and assigned crew to guarantee timely departures while adhering to airline protocols.Execute tasks in line with thorough training, safety regulations, and security measures.Ensure prompt offloading of baggage to meet Service Level Agreements (SLA) for passengers.Safely load and unload baggage and Cargo/Mail from aircraft holds as per operational guidelines.Conduct visual inspections of equipment, reporting any faults to the Head Loader.Operate Ground Support Equipment (GSE) such as Diesel and Electric Tugs, Belt Loaders, and High Loaders responsibly.Communicate any issues encountered during operations to the Head Loader.In addition to fulfilling your responsibilities, you will maintain effective communication with your supervisor and team members, ensuring prompt and collaborative resolution of any issues.

Who We AreAt Cornmarket, we are dedicated to supporting the financial wellbeing of public servants and their families. With over 50 years of experience, we specialize in delivering the best financial services tailored for public sector employees, offering everything from car, home, health, and life insurance to income protection, retirement planning, and more.Role PurposeWe are seeking a motivated Customer Contact Agent to join our Life Sales team. In this role, you will be responsible for scheduling appointments with our existing clients on behalf of our Financial Consultants, primarily through outbound calls. You will efficiently manage our consultants' diaries to ensure all appointments align with client expectations.This entry-level position in the Life Department is an excellent opportunity for individuals aspiring to build a career in financial services. You will receive comprehensive on-the-job training and coaching, with strong encouragement to pursue QFA qualifications to enhance your career trajectory.Key ResponsibilitiesEngage in outbound calls and respond to inquiries from members of public sector unions to schedule appointments with our Consultants.Achieve monthly targets focused on call volume and appointment setting, with a lucrative bonus structure attached.Handle client interactions in a professional and timely manner, prioritizing customer satisfaction.Cross-sell additional products and services offered by Cornmarket.Execute tasks in compliance with established procedures and scripts.Perform various administrative tasks, including data entry, logging, and scanning.Participate in weekly team meetings to discuss performance and strategies.Continuously seek and propose enhancements to existing processes.Benefits We OfferFlexible working arrangements, including options for remote work under our Cornmarket Flex initiative.Significant investment in your professional development, including insurance and relevant qualifications.Annual leave, with increases based on tenure.Flexibility to take additional annual leave.Attractive pension contribution rates.Health insurance or wellness subsidy.Fully paid family leave options (maternity, paternity, surrogacy).Performance-based bonuses and commissions.Income protection plans.Life insurance coverage.Discounts on a range of financial products.

YOUR MISSION: As a Senior AI Agent Architect at Parloa, you will be pivotal in revolutionizing customer service through advanced AI Agents. In this dynamic, customer-centric role, you will facilitate the deployment of Parloa's innovative solutions, significantly enhancing the experience for our clients and partners. Utilizing your proficiency in Large Language Models (LLMs), Natural Language Understanding (NLU), and conversational design, you will create efficient AI workflows that ensure optimal performance and quality. Your responsibilities will include designing, prototyping, and validating conversational solutions for AI agent implementations, while guiding clients and partners to maximize the benefits of Parloa’s AI capabilities. IN THIS ROLE YOU WILL: Plan and execute AI Agent deployments, providing strategic insights and hands-on support to customers and partners. Utilize your understanding of LLM internals (e.g., embeddings) to assess customer needs and craft tailored prompts for reliable, user-aligned outcomes. Simplify intricate workflows into manageable conversational elements, empowering LLMs to tackle complex tasks efficiently. Refine conversational interfaces and voice outputs (e.g., SSML, lexicons, regex) to ensure alignment with customer branding. Collaborate closely with Agent Integration Engineers and Forward Deployed Engineers to integrate clients’ systems with Parloa’s Agent Platform through APIs. Identify and address obstacles in collaboration with other departments at Parloa (e.g., Product, Agent Integration Engineering, or Sales) and the client. Implement structured testing methodologies to verify AI agent behavior, quality, and performance in real-world scenarios. Create documentation of best practices, guides, and product features for both internal and external audiences, showcasing the expertise of the Agent Architect team.

Join our dynamic team at Sky Handling Partner, where our people truly are the heart of our business! We are excited to invite enthusiastic candidates to apply for the position of Baggage Handling Agent at Dublin Airport, one of Ireland's premier Ground Services Providers.In this vibrant role, you will immerse yourself in the hustle and bustle of air travel, helping to ensure that passengers embark on their journeys safely and enjoyably while providing outstanding service to our airline partners. Experience the thrill of the airport environment as you play an essential role in delivering exceptional service, where each day presents new opportunities and challenges!Your RoleAs a Baggage Handling Agent, you will work collaboratively with various departments, alongside Dublin Airport staff and our Airline Representatives. Teamwork is vital in delivering seamless service, coordinating schedules, managing passenger flow, and adeptly addressing operational challenges. Through effective communication and mutual support, you will enhance the travel experience for our passengers while upholding the high standards expected by our airline clients.Key Responsibilities:Team Collaboration: Partner with the Lead Agent and crew to ensure timely loading and unloading in compliance with airline policies.Adhere to Procedures: Execute all tasks in line with safety, security protocols, and comprehensive training to maintain operational efficiency.Ensure Timeliness: Guarantee the swift delivery of baggage to flights, reducing delays and increasing customer satisfaction.Safe Handling: Load and unload baggage from aircraft holds following best practices and safety guidelines.Conduct Inspections: Perform visual checks of equipment and promptly report any issues to the Baggage Hall Supervisor.Effective Communication: Relay any challenges faced during flights to the Baggage Hall Supervisor to ensure smooth operations.Manual Handling Skills: Demonstrate competence in performing repetitive manual handling tasks safely.Flexibility: Be open to working scheduled shifts and maintain composure in a fast-paced environment.Team Player: Exhibit excellent punctuality and attendance, contributing positively to team objectives.Alongside your responsibilities, you will maintain open communication with supervisors and colleagues to ensure prompt resolution of any issues, fostering a supportive work environment.

Join Whatnot as a Trust & Risk Agent, where you will play a pivotal role in safeguarding our community and ensuring a secure environment for all users. In this dynamic position, you will be responsible for monitoring transactions, assessing risks, and implementing strategies to mitigate potential issues. Your analytical skills will be essential in helping us maintain the integrity of our platform.

Join our dynamic team at indiecampers as a Back Office Agent, where you will play a pivotal role in ensuring our operations run smoothly and efficiently. This position is essential for maintaining our commitment to customer satisfaction and operational excellence. You will engage with various departments to support our business processes and contribute to the overall success of the company.

Join our dynamic team as an Ocean Freight Agent, where you will play a crucial role in managing and optimizing our freight operations. Your expertise will ensure timely and efficient handling of ocean freight shipments, providing exceptional service to our clients.

At Sky Handling Partner, our team is the cornerstone of our business! We are excited to invite enthusiastic individuals to join us as Ground Handling Agents at the bustling Dublin Airport, collaborating with one of Ireland's premier Ground Services Providers.In this dynamic role, you will be central to the airport's operations, ensuring that passengers enjoy a smooth travel experience. You will take pride in delivering exceptional service to our airline clients, helping to restore peace of mind to travelers, and ensuring their luggage is handled with utmost care. As a vital member of our team, you will thrive in a fast-paced environment where every day brings new challenges and your contributions significantly impact the lives of our passengers. Join us to be part of the action!Key Responsibilities:Work alongside the Head Loader and assigned team to ensure timely departures and adherence to airline protocols.Execute tasks following thorough training, safety, and security standards.Facilitate prompt offloading of baggage to meet service level agreements.Safely manage the loading and unloading of baggage and cargo/mail from aircraft holds as per directives.Conduct visual inspections of equipment and report any issues to the Head Loader.Operate Ground Support Equipment (GSE), including Diesel and Electric Tugs, Belt Loaders, and High Loaders in a safe manner.Communicate any encountered issues during flights to the Head Loader.In addition to performing your duties, you will maintain clear communication with your supervisor and colleagues, ensuring that any challenges are tackled promptly and collaboratively.

Sky Handling Partner is looking for an Airport Driving Agent based at Dublin Airport. This role focuses on transporting passengers and baggage within the airport grounds, making sure journeys are safe and efficient. Main responsibilities Operate various airport vehicles to move passengers and baggage as needed Provide assistance to passengers throughout their journey on airport property Maintain a high standard of customer service at all times Location This position is located in Dublin, County Dublin, Ireland, at Dublin Airport.

Embrace the Evolution of E-Commerce with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, dedicated to helping you buy, sell, and uncover the items you cherish. We're revolutionizing online commerce by merging community, shopping, and entertainment into a vibrant ecosystem tailored just for you. With a remote co-located team, our inspiration springs from innovation, firmly rooted in our core values. Our hubs span the US, UK, Germany, Ireland, and Poland, as we collectively shape the future of online marketplaces.From fashion and beauty to electronics and collectibles like trading cards and comic books, our live auctions cater to diverse interests.And we’re just getting started! As one of the fastest-growing marketplaces, we seek bold, innovative problem solvers across all functions. Stay updated with Whatnot through our news and engineering blogs and join us in empowering individuals to turn their passions into businesses while fostering community through commerce. Role OverviewThe Trust & Risk team plays a pivotal role in ensuring Whatnot remains a secure and trustworthy platform for our buyers and sellers. As a Trust & Risk Agent, you will be the frontline support, addressing escalated and urgent customer issues related to the Whatnot platform.Offer responsive email support for our German-speaking users confronting trust and safety challenges.De-escalate customer concerns while imparting knowledge through clear communication that leads to successful resolutions and enhances marketplace safety.Conduct thorough investigations into complex and sensitive Trust & Risk cases, ensuring high levels of customer satisfaction.Act as the escalation point for issues requiring in-depth cultural and linguistic understanding.Collaborate with various departments to address and resolve outstanding issues.Manage a backlog of open cases efficiently while monitoring key operational metrics.Represent Whatnot with utmost integrity and professionalism.Review and analyze key metrics to make informed operational decisions.

At CurrencyFair, we are committed to transforming the way individuals and businesses send and receive money globally. As a leading peer-to-peer currency exchange, we simplify and reduce the cost of cross-border money transfers. We seek passionate individuals who align with our mission to disrupt the traditional financial services landscape. If you're eager to leverage your skills to empower people to save time and money, we would love to have you join our team.Our Customer Success team at CurrencyFair is recognized for providing exceptional support to our customers, aiding them with everyday service requests including password resets, payment inquiries, and other account-related issues.We operate around the clock, dedicated to delivering an outstanding experience to both our team and CurrencyFair customers. Our goal is to resolve customer inquiries with empathy and friendliness, whether through phone or email. Success at CurrencyFair is defined by the customer feeling that their issue has been thoroughly addressed before their case is closed. This is directly linked to your performance and success metrics.Joining our team presents an opportunity to work in a dynamic, global environment that recognizes and rewards our people for providing a world-class customer experience that is positive, personal, and memorable.This position is hybrid, requiring a minimum of 2 days per week in our office located in Dublin 2.

At CurrencyFair, we are dedicated to transforming the global money transfer landscape. As a leading peer-to-peer currency exchange platform, we empower individuals and businesses to send and receive money internationally in a more convenient and cost-effective way. We invite passionate and skilled individuals to join our mission to challenge the traditional financial services sector. If you are enthusiastic about applying your expertise to help others save both time and money, we want to hear from you.Our Customer Success team at CurrencyFair stands out as a premier group focused on assisting our customers with their everyday service requests, such as password resets, payment inquiries, and other account-related queries.We operate 24/7 and are committed to delivering an exceptional experience for our team and our customers. Our approach emphasizes empathy and friendliness, whether communicating via phone or email. The CurrencyFair experience is defined by our success in ensuring that customers feel their issues are fully resolved before concluding their inquiries. Your performance and success metrics are directly tied to this commitment.Joining our team provides you the opportunity to thrive in a growing, global environment that recognizes and rewards our people for delivering outstanding customer experiences that are positive, personalized, and memorable.This is a hybrid position, requiring a minimum of 2 days per week in our Dublin office.

Join gongio as a Professional Services Consultant specializing in Managed Services, where you will play a pivotal role in delivering exceptional solutions to our clients. In this dynamic position, you will collaborate closely with teams to provide expert consulting services that drive operational excellence and enhance customer satisfaction.

Join the exciting team at Mercier Consultancy Group as a Swedish Speaking Customer Service Representative, specializing in Subscription-Based Services. This role offers the unique opportunity to work remotely while being based in the picturesque landscapes of Greece. Ideal candidates will be passionate about providing exceptional customer service and eager to contribute to a dynamic and lively team.Key ResponsibilitiesHandle inquiries related to subscription services via phone, email, and chat in Swedish.Communicate subscription plans, pricing, and benefits effectively to customers.Assist customers with subscription management, including upgrades, downgrades, and cancellations.Ensure a high level of customer satisfaction by resolving issues and inquiries efficiently.Document all customer interactions in the CRM system for accurate record-keeping.Work collaboratively with internal teams to enhance customer experience and optimize processes.Stay updated on company products and industry trends to provide the best support.

Job OverviewWe are seeking a motivated and detail-oriented Laboratory Automation Analyst to oversee and facilitate IT operations associated with a strategic initiative for Laboratory Automation System deployments within our Quality Control (QC) and Research & Development (R&D) laboratories. This position is critical in managing project execution, system validation, change control, vendor collaboration, user assistance, and regulatory compliance in a Good Manufacturing Practice (GMP) environment.The successful candidate will collaborate with a cross-functional project team, playing a pivotal role in the effective delivery, validation, and transition of laboratory automation systems into operational use.Key ResponsibilitiesProject Management & ImplementationLead the project management efforts for the deployment of Laboratory Automation Systems across QC and R&D labs.Engage in project planning meetings, daily updates, and technical support discussions.Coordinate closely with laboratory system vendors and their technical teams during the commissioning and rollout phases.Change Control & ComplianceEnsure all modifications and updates to laboratory applications adhere to Change Control procedures.Follow GAMP guidelines, cGMP, 21 CFR Part 11, internal policies, and external audit standards.Guarantee compliance with Computer System Validation (CSV), Data Integrity, and IT Security protocols.Validation & DocumentationCreate, execute, and maintain validation documentation for laboratory automation system implementations.Develop and uphold Standard Operating Procedures (SOPs) and Work Instructions to facilitate system handover from project to production.Assist in troubleshooting issues encountered during system commissioning, ensuring efficient problem resolution.Document, analyze, and trend system issues to ensure successful implementations and prevent recurrence.Provide support for incidents logged via the Helpdesk, ensuring Service Level Agreements (SLAs) and support metrics are achieved.Effectively manage laboratory automation support calls.Training & Knowledge TransferDeliver user training on new laboratory automation applications prior to system handover.Facilitate knowledge transfer to operational and support teams.Skills & CompetenciesProficient project management and organizational skills.Exceptional interpersonal and communication abilities.Strong analytical and problem-solving capabilities.Ability to work independently and collaboratively within a multi-disciplinary team.

Are you passionate about providing exceptional customer service? Join our team as a Customer Service Representative in Dublin! You will play a crucial role in ensuring customer satisfaction and loyalty by handling inquiries and resolving issues effectively.Your primary responsibilities will include responding to customer queries, processing orders, and providing product information. You will be the first point of contact for our clients, and your ability to communicate clearly and empathetically will be vital.

Role Overview Davy is seeking a Client Service Executive based in Dublin, Leinster. This role serves as the first point of contact for clients, handling queries and supporting their needs. The position focuses on delivering high-quality service and helping to maintain strong client relationships. What You Will Do Respond to client inquiries and requests promptly Support day-to-day client service activities Help ensure smooth and efficient service delivery Contribute to building and maintaining client trust About Davy Davy is a leading financial services firm. The company values strong client relationships and a commitment to service excellence.

Role OverviewWith over five decades of dedicated service, Cornmarket has been at the forefront of addressing the needs of Public Sector employees, their families, and various affinity groups. This newly established position is a testament to Cornmarket's continuous expansion. As the Client Services Relationship Manager, you will cultivate and oversee relationships with key affinity partners, playing a pivotal role in fostering partner development and identifying new growth avenues for the organization.The Client Services Division is responsible for engaging with senior decision-makers within our union and affinity partners. Our team collectively aims to sustain and enhance Cornmarket’s stature as the premier independent broker of financial services and products for Public Sector employees and their families. We prioritize the overall health and wellbeing of our partners and their members, employing a customer-centric approach in crafting and delivering tailored solutions.In this role, you will engage with established and emerging client segments, forging deep connections with Public Sector and affinity partners, while influencing commercial outcomes that align with Cornmarket’s long-term strategy. This position offers a dynamic environment, high visibility, and significant impact—combining renewal strategies, senior partner interactions, and insurer negotiations focused on commercial success.Key ResponsibilitiesStrategic development of client and partner relationships.Establish and nurture trusted relationships with key partners to ensure exceptional service delivery and strong engagement.Serve as a dedicated liaison between external partners and internal stakeholders, collaborating across departments, including Finance, Life Sales, Life Administration, Marketing, Health, GI, and the broader Client Services Team.Contribute to Cornmarket’s growth strategy by identifying opportunities with new partners and supporting strategic client-facing initiatives.Represent Cornmarket in partner meetings, prospect discussions, insurer negotiations, and renewal processes.Advocate for partners within Cornmarket, ensuring their needs are met and facilitating seamless delivery across departments.Support independent brokering activities to maintain competitiveness.Stay informed about developments in the life, pension, and general insurance sectors to aid decision-making and partner discussions.Lead new business opportunities and marketing efforts.Develop a comprehensive understanding of each client’s culture, needs, and expectations to provide outstanding service.Manage partner inquiries promptly and effectively, setting clear expectations and overseeing service level agreements (SLAs), while acting as a point of escalation for complex issues.