Product Manager - Managed Services & SaaS Operations

The Product Manager plays a crucial role in enhancing customer satisfaction, operational efficiency, and overall business performance by defining, prioritizing, and delivering Managed Services and SaaS Operations capabilities. In this role, you will serve as the essential link between business, operations, and technology, effectively translating strategic go…

Join Contentful as a Senior Product Manager and lead the development of innovative product solutions that drive our vision forward. In this critical role, you will collaborate with cross-functional teams to define product roadmaps, prioritize features, and ensure successful product launches. If you're passionate about creating exceptional user experiences and thrive in a fast-paced environment, we want to hear from you!

Join Contentful as a Senior Product Operations Manager, where you will play a pivotal role in optimizing our product operations to drive efficiency and enhance user experience. You will collaborate closely with cross-functional teams to ensure the seamless integration of product strategies and operational excellence.

Senior Production ManagerFull TimeSt. Margaret’s, Co. Dublin, K67 P7E5As the Senior Production Manager, you will play a pivotal role in overseeing the entire production operations at our Dublin site, reporting directly to the Director of Operations. Your leadership will guide both our warehouse and planning teams while also managing our third-party logistics (3PL) partner. Your primary objective is to ensure the facility operates efficiently, safely, and within budget amidst the challenges of a fast-paced environment. You will be accountable for daily performance metrics (KPIs) and the long-term strategic growth of the facility, including any potential expansions.Key Responsibilities:Lead the production site operations, encompassing warehouse and planning teams, alongside oversight of our 3PL and hourly workforce.Champion continuous improvement initiatives focusing on cost, quality, and safety in a dynamic and evolving environment.Engage with external stakeholders to balance priorities and manage conflicting interests to meet our operational and business goals.Develop and implement multi-year strategic plans, including potential site launches or expansions.Drive operational performance by achieving critical KPIs such as efficiency and error rates while maintaining accountability for labor, equipment, and continuous improvement budgets.Collaborate with international sites to promote standardization, knowledge sharing, and operational consistency.Mentor, train, and develop your team to foster career progression.

Senior Product ManagerOverviewAt ZeroRisk, we are at the forefront of transforming merchant security and compliance in the digital era. Our approach transcends traditional, checklist-based compliance, providing dynamic, risk-oriented insights for the payments landscape.Our innovative platform equips acquirers, payment providers, and financial institutions with the tools to manage merchant compliance, mitigate cyber risks, and enhance education on an expansive scale through a cohesive, intelligent system. We operate at the confluence of payments, cybersecurity, and data, with a pronounced emphasis on automation, integration, and AI-driven functionality.As a Senior Product Manager, you will spearhead product operations at ZeroRisk, taking a pivotal role in establishing structured product workflows, scaling our delivery processes, and guiding the execution of our strategic roadmap as we expand.Location & Remote SetupThis position is fully remote for candidates based in Europe or neighboring regions, aligned with Irish working hours for effective collaboration. Occasional travel to Ireland will be required; EU citizenship or unrestricted travel within Europe is preferred.Role SummaryWe are in search of a Senior Product Manager to take charge of the operational aspects of our product function. Reporting to the Chief Product Officer, you will have full responsibility for product delivery, process optimization, and cross-functional coordination.As our initial product hire outside the founding team, your role will be instrumental in shaping product development processes — from Agile ceremonies to backlog management — ensuring we deliver value to the business efficiently and predictably.You will collaborate closely with the CPO, CTO, and Engineering leadership, while also engaging with Design, Sales, Customer Success, and Operations.Key ResponsibilitiesProduct OperationsFacilitate and continuously enhance the product delivery cadence: sprint planning, daily stand-ups, retrospectives, and backlog refinement.Sustain a clear, organized, and prioritized backlog in collaboration with the engineering team.Ensure reliable, high-quality execution across distributed teams.Product ExecutionConvert product strategy into specific, actionable user stories and product specifications.Establish and monitor metrics to assess product performance and effectiveness.

At Gong, we leverage cutting-edge AI technology to revolutionize the success of revenue teams. Our Gong Revenue AI Operating System integrates data, insights, and workflows into a cohesive, reliable platform that collaborates with the world's leading revenue teams. With the Gong Revenue Graph, AI-driven intelligence, specialized agents, and trusted applications, we empower over 5,000 organizations globally to gain profound insights into their teams and customers, automate essential sales processes, and enhance deal closure efficiency. Discover more at www.gong.io.Joining Gong means being part of a dynamic company dedicated to innovative products, ambitious objectives, and passionate individuals. We are at the forefront of shaping the future of revenue intelligence and seek enthusiastic team members eager to contribute to our vision. You'll collaborate with a team that dreams big, acts swiftly, and values both the craft and one another. Transparency and trust are the bedrock of our operations, granting every team member the chance to make a significant impact. If you're ready to grow, challenge yourself, and engage in meaningful work, Gong is the place to realize your career aspirations.Gong's Professional Services team is rapidly expanding. As our business evolves, the need for Consultants with expertise, credibility, and structured methodologies in navigating intricate revenue transformations is growing. Within the Professional Services division, the Activation Services team spearheads the onboarding and activation processes for new Enterprise clients, and we are on the lookout for individuals ready to influence the future of these processes at scale.This role is ideal for those with hands-on experience in forecasting, sales engagement platforms, or pipeline management within a revenue-driven organization, seeking to transition into a structured, client-facing consulting position.Each Activation project team comprises an Engagement Manager, Consultant(s), Technical Architects, and Program Architects, with extensive collaboration across Product, Support, and Customer Success teams. As a Consultant, you'll take charge of the discovery, design, strategy, and business and privacy workstreams, acting as a trusted advisor to clients while integrating industry best practices into every engagement.This team is in a developmental phase, and as we scale, we require consultants who can not only deliver outstanding outcomes for clients but also help create the frameworks, playbooks, and operational methods that will define Activation Services in the long term. You will excel in navigating change, aligning stakeholders across various functions, and transforming complexity into scalable solutions.

Join Web Summit as a Senior Product Manager and play a pivotal role in shaping our product strategy. In this position, you will lead cross-functional teams to create innovative solutions that enhance user experience and drive growth.

airapps is looking for an AI Product Manager based in Dublin. This role centers on leading the development and execution of AI-driven products from concept through launch. Role overview The AI Product Manager works closely with teams across engineering, design, and business functions. Collaboration is key as you help shape the product vision and define a clear roadmap. The position requires balancing customer needs with market trends to guide product direction. What you will do Lead the planning and rollout of AI products Work with cross-functional teams to set goals and priorities Define product vision and ensure it matches user needs Prioritize features and enhancements based on strategy Focus on delivering strong user experiences Requirements Experience managing AI or technology products Ability to collaborate across multiple teams Strong understanding of customer needs and market trends Skilled at setting product strategy and priorities

Are you ready to embark on an exciting career in product management? Join Telnyx as a Junior Technical Product Manager. In this role, you will collaborate with cross-functional teams to drive the development of innovative products that enhance communication and connectivity solutions for businesses worldwide.You will have the opportunity to learn from experienced product managers and contribute to product strategy, roadmap planning, and execution. Your analytical skills and creative thinking will be essential in gathering and prioritizing product requirements while ensuring alignment with customer needs and market trends.

At Intercom, we are pioneering the AI Customer Service landscape with a clear mission: to empower businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, stands as the most advanced customer service AI on the market, enabling businesses to provide seamless, around-the-clock support, thus revolutionizing their customer engagement. Fin integrates perfectly with our Helpdesk, forming the Intercom Customer Service Suite, a comprehensive solution designed to tackle complex queries requiring human interaction.Founded in 2011 and trusted by nearly 30,000 businesses globally, Intercom is redefining the customer service standard. Our core values drive us to push boundaries, build with agility, and consistently deliver remarkable value to our clients.We invite you to join our team as a Senior Product Manager and play a pivotal role in shaping the future of business messaging and AI-driven customer engagement. This is a rare opportunity to lead a top-tier team of engineers, designers, and researchers in delivering impactful products that reach millions daily.

Circit is an innovative and rapidly expanding B2B SaaS company dedicated to establishing a reliable verification source for every business transaction. We are developing a global asset verification platform designed to empower auditors to conduct high-quality financial audits, while providing financial institutions with a modern, automated solution for client collaboration. Our clientele includes prestigious Big Four accounting firms, fund administrators, global banks, asset managers, and custodians.We are currently in search of a dynamic Sales Manager – Financial Services to spearhead and enhance our commercial sales initiatives across financial institutions worldwide, initially focusing on the EMEA region and the United States. This role is a hands-on, player-coach position responsible for overseeing a small sales team while also actively participating in pipeline development and deal execution.The ideal candidate will be a commercially astute sales leader with a proven track record in the financial services sector, who thrives in building processes, enhancing funnel conversion rates, and cultivating high-performing sales teams in a fast-paced SaaS environment.

Winthrop Technologies stands as Europe's premier dedicated data centre delivery partner, offering comprehensive turnkey solutions that encompass everything from design to construction and commissioning. Based in Dublin, we execute projects across Europe, earning our reputation as a trusted leader in the field.Our proficiency covers a wide array of civil, structural, architectural, mechanical, and electrical services, ensuring a consistent delivery of high-quality results across every project. Over the years, Winthrop has cultivated a reputation for technical excellence and enduring client relationships.In our IT department, we maintain a lean internal team that is bolstered by top-tier external partners. This structure guarantees high-quality service delivery while maintaining robust internal ownership, governance, and accountability.Your New Role – IT Operations ManagerReporting directly to the IT Manager, you will be an integral part of a dynamic internal IT team, assuming operational ownership of Winthrop’s IT landscape. Although daily technical operations are managed by external service providers, you will have complete responsibility for operational performance, service quality, and security governance.This position offers substantial autonomy and visibility, allowing you to significantly influence IT service delivery within the organization.Your primary responsibilities will encompass:IT Operations & Service ManagementOversee the day-to-day operational health of IT services throughout the organizationGuarantee availability, performance, and resilience of critical IT systemsManage and enhance incident, problem, and change management processesKeep precise operational documentation, runbooks, and procedures to ensure consistent service deliveryMicrosoft Platform OwnershipServe as the internal technical authority for the Microsoft environment, which includes: Azure, Entra ID, Active Directory, Intune, Microsoft Defender Suite, and M365Ensure secure configuration, standardization, and lifecycle management across platformsMonitor and interpret the Microsoft roadmap to ensure best practices align with business requirementsSecurity & Risk ManagementAssume operational ownership of IT security controls within the Microsoft ecosystemGuarantee effective security measures across endpoint protection, identity security, and cloud application governanceCollaborate closely with the MSP and security partners to manage threats, incidents, and remediationEnsure security exceptions are risk-assessed, approved, documented, and reviewedVendor & Third-Party ManagementManage key external partners, including MSPs, MSSPs, SaaS, and technology vendorsEstablish and maintain strong relationships with these partners to optimize service delivery

Role Overview DoorDash is hiring an Operations Manager focused on robotics. This position shapes how robotic technology supports and improves delivery operations across several California locations: Dublin, San Jose, Sunnyvale, and Fremont. What You Will Do Lead cross-functional teams working on robotics projects within logistics and delivery. Implement new solutions to integrate robotics into daily operations. Work to streamline processes and ensure smooth adoption of technology. Apply strategic thinking and operational knowledge to improve service quality for customers. Location This role is based in Dublin, CA; San Jose, CA; Sunnyvale, CA; or Fremont, CA.

Role Overview Anthropic is hiring a Product Support Manager in Dublin, IE. This role centers on improving the customer experience by leading a team focused on product support. The manager will oversee efforts to resolve complex customer issues, aiming for high satisfaction and lasting relationships. What You Will Do Lead and develop a team responsible for handling challenging customer support cases Create and refine support strategies to improve service quality Monitor and optimize team performance Work closely with product development, sharing insights gathered from customer interactions Collaboration and Impact This position requires regular collaboration with product teams to ensure customer feedback shapes future improvements. The manager will help set standards for customer care and contribute to Anthropic's reputation for strong support.

Join Intercom, a pioneering company in AI Customer Service, dedicated to empowering businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, represents the cutting edge of customer service technology, enabling businesses to provide consistent, high-quality support and revolutionize their customer interactions. Fin integrates seamlessly with our Helpdesk, forming the Intercom Customer Service Suite, designed to tackle complex inquiries requiring human interaction.Founded in 2011 and trusted by nearly 30,000 organizations worldwide, Intercom is redefining customer service standards. Guided by our core values, we consistently push boundaries, innovate with speed, and deliver unmatched value to our clients.What Will You Be Doing?As a Senior Product Manager on our Web team, you will breathe life into the narrative of Fin and the Intercom Suite through exceptional web experiences. Your efforts will highlight our products, articulate our brand story, and convey our vision for the future of AI-driven customer service. This pivotal role significantly influences how prospects and customers perceive our identity, offerings, and importance.We seek an ideal candidate with a background in product marketing or substantial experience in crafting narratives through digital channels. You are a proactive leader who drives projects, makes decisive choices, and ensures every product launch adheres to Intercom's high standards for design, clarity, and quality. You will collaborate closely with product marketing, design, engineering, and brand teams to create visually stunning, engaging, and high-performing web pages.Key Responsibilities Include:Overseeing the entire process of delivering high-quality narrative and storytelling pages from inception to launch.Translating messaging into web experiences: transforming positioning and messaging guides into captivating, distinctive pages.Taking ownership of deliverables: making prompt, informed decisions; guiding your team through uncertainty; and ensuring all launches meet exceptional standards.Collaborating across functions: working alongside designers, engineers, PMMs, and brand studio partners to manifest stories on the web.Exhibiting a keen eye for narrative and copy: ensuring content is clear, engaging, and aligned with our company positioning and objectives.Driving progress and urgency: acting swiftly while upholding excellence in craft and execution.Measuring and improving impact: monitoring the performance of narrative pages and optimizing for engagement, understanding, and conversion.

Intercom is the leading AI Customer Service platform, dedicated to enabling businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, stands as the most sophisticated customer service AI currently available, empowering businesses with continuous, flawless customer support and revolutionizing their customer interactions. Fin seamlessly integrates with our Helpdesk to form the Intercom Customer Service Suite, an all-encompassing solution that offers AI-enhanced assistance for more intricate inquiries that necessitate human intervention.Established in 2011 and currently supporting nearly 30,000 businesses worldwide, Intercom is redefining customer service standards. Guided by our core principles, we continuously challenge conventions, operate with agility and vigor, and consistently offer outstanding value to our clients.What’s the opportunity?We are pioneering a new segment within Intercom: AI Product Management. With over a decade of investment in in-house AI, we boast a skilled team of machine learning scientists, engineers, researchers, and designers. We are now expanding this team with product managers who will sculpt the future of Intercom’s AI platform and agent.As a Senior AI Product Manager, you will define the vision, strategy, and roadmap for the core AI systems that fuel Fin and Intercom’s AI capabilities. You will operate at the crossroads of advanced AI research, innovative product development, and real-world customer challenges, guiding us in creating world-class AI products that yield significant business results.This role demands a technical, customer-focused product manager who excels in dynamic, uncertain environments and is passionate about transforming complex AI functionalities into user-friendly, engaging product experiences.What will I be doing?Oversee a key segment of our AI product landscape. You will take charge of a vital component of Intercom’s AI platform or agent, responsible for its vision, strategy, and effectiveness.Gain profound insights into customers, the business, and the technology. You will thoroughly understand the ecosystem: customer needs, business direction, and the workings of our AI systems, utilizing this knowledge to inform high-quality decision-making and create a compelling roadmap.Collaborate closely with a premier AI team. You will engage daily with machine learning scientists, engineers, designers, and researchers. Together, you will explore innovative ideas, assess feasibility, weigh trade-offs, and convert advanced AI capabilities into high-impact product experiences.Deliver ambitious, high-quality AI products. You will guide concepts from initial exploration to production launches, conducting swift experiments, defining success metrics, and evaluating performance.

National Vehicle Distribution (NVD) is a family-owned business that has supported vehicle manufacturers with logistics since 1980. The company handles transportation, storage, and enhancement of vehicles before they reach dealerships or end customers. NVD has also introduced digital tools to the Finished Vehicle Logistics sector to improve efficiency and reduce costs for clients. Ongoing innovation and continuous improvement remain central to its operations. Role overview The Customer Operations Manager position is based in either New Ross, County Wexford or Baldonnell, County Dublin. The role focuses on delivering consistent, high-quality customer service and enhancing the overall customer experience. This position requires a strategic thinker who brings strong leadership skills and a clear commitment to customer satisfaction.

Join Harvey as a Procurement Operations Manager in Dublin, where you will play a crucial role in optimizing our procurement processes and managing supplier relationships. This position offers a unique opportunity to lead initiatives that enhance operational efficiency and drive cost savings.

Join Contentful as a Senior Product Manager, where you will lead the development and execution of innovative product strategies. In this role, you will drive product vision and collaborate with cross-functional teams to enhance our offerings, ensuring they meet customer needs and market demands.Your leadership will be pivotal in guiding teams through the product lifecycle, from ideation to launch. You will leverage data-driven insights to inform product decisions, ensuring we maintain our competitive edge in the market.

MongoDB is seeking a Senior Product Manager in Dublin to guide product development and shape the strategic direction of key offerings. This position calls for a mix of technical knowledge, market awareness, and leadership experience to deliver solutions that address customer needs. Role overview This role centers on leading product initiatives from concept through delivery. Success depends on the ability to translate market trends and customer feedback into actionable plans while keeping the bigger picture in focus. What you will do Collaborate with teams across engineering, design, and marketing to move products forward Collect and interpret insights from customers to inform product decisions Analyze competitors and industry trends to maintain a strong market position Prioritize features and improvements based on business goals and user impact Requirements Demonstrated experience in product management Technical background and understanding of software products Strong leadership and communication skills Ability to balance strategic thinking with hands-on execution