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Experience Level
Senior
About the job
ServiceNow is seeking a Senior Delivery Acceleration AI Engineer based in Dublin. This role centers on enhancing delivery processes through advanced AI technologies. The main focus is to develop and improve solutions that allow customers to maximize the value they get from the ServiceNow platform.
Role overview
This position involves applying AI methods to streamline and optimize how services are delivered. The work supports customers in making better use of the ServiceNow platform’s capabilities.
What you will do
Build and refine AI-driven solutions for delivery acceleration
Work on initiatives that improve customer outcomes with the ServiceNow platform
Focus on continuous improvement of delivery processes using AI
ServiceNow is seeking a Senior Delivery Acceleration AI Engineer based in Dublin. This role centers on enhancing delivery processes through advanced AI technologies. The main focus is to develop and improve solutions that allow customers to maximize the value they get from the ServiceNow platform. Role overview This position involves applying AI methods to s…
Full-time|On-site|Dublin, Ireland; London, England
At Intercom, we are revolutionizing customer service through our AI-driven solutions. Our mission is to empower businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, stands as the most advanced customer service AI in the industry, enabling businesses to provide round-the-clock, flawless service that enhances customer interactions. When paired with our Helpdesk, it forms the Intercom Customer Service Suite, a comprehensive solution designed for complex queries that may require human intervention.Founded in 2011 and serving nearly 30,000 businesses worldwide, Intercom is setting new industry benchmarks. Our commitment to pushing boundaries, rapid development, and delivering unparalleled value drives our success.What’s the opportunity?We are seeking experienced Senior Product Engineers to join our AI Group, focused on developing innovative AI-powered products. As a Product Engineer in Machine Learning, you will collaborate closely with ML Scientists and product teams to understand our offerings, customer needs, and the technical landscape.Your responsibilities will include defining new ML features, exploring suitable algorithms and technologies, and swiftly prototyping solutions for customer feedback.Our team operates with a strong product focus, working collaboratively with Product and Design teams. With dedicated engineers, we achieve fast production cycles, often launching beta versions within weeks of successful offline testing.We are passionate about machine learning and have implemented a range of technologies—from traditional supervised models to advanced unsupervised clustering algorithms and innovative transformer neural networks. We rigorously assess the customer impact of our deployed models.If you possess a strong analytical mindset and hands-on experience with ML systems, we are eager to connect with you!
At Intercom, we are at the forefront of AI-driven customer service, dedicated to empowering businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, represents the pinnacle of customer service AI technology, enabling businesses to provide continuous, flawless service that enhances customer interactions. By integrating Fin with our Helpdesk, we offer a comprehensive solution known as the Intercom Customer Service Suite, designed to tackle complex, high-touch inquiries that necessitate human intervention.Founded in 2011, Intercom has gained the trust of nearly 30,000 businesses globally, continuously setting the benchmark for outstanding customer service. Our core values drive us to push boundaries, innovate rapidly, and consistently deliver remarkable value to our customers.What is the opportunity?We are seeking experienced Senior Product Engineers to join our AI Infrastructure team at Intercom, focused on the development of AI-powered products. As a Product Engineer within AI infrastructure, you will collaborate closely with our Machine Learning (ML) engineers and scientists. You will gain a profound understanding of our product offerings, ML technology stack, and our development processes, with the aim to enhance and expedite these processes further.The broader AI group is tasked with defining new ML features, investigating suitable algorithms and technologies, and quickly deploying initial prototypes to our customers.Our AI infrastructure team is building a platform that enables rapid adaptation to new AI advancements within days, while ensuring a reliable service for our customers. We provide foundational services for AI systems and develop framework-level code utilized daily by other engineers and scientists in the AI division.Our passion lies in leveraging machine learning technology, having successfully productized a spectrum of solutions ranging from traditional supervised models to innovative unsupervised clustering algorithms and advanced transformer neural networks. We rigorously test and measure the tangible customer impact of every model and adjustment we implement.If you are a seasoned backend engineer with an analytical mindset and practical experience in ML systems and platforms, we invite you to connect with us!
Intercom builds AI-powered customer service tools that help businesses deliver reliable, round-the-clock support. Our AI agent, Fin, and the Intercom Customer Service Suite combine automation with human expertise to handle millions of customer inquiries every month. Since 2011, nearly 30,000 businesses worldwide have chosen Intercom to raise their customer service standards. Role overview The Senior AI Infrastructure Engineer role focuses on developing and scaling the systems that train and deploy Intercom’s next generation of AI products. The AI Infrastructure team works across the stack, from GPU-level engineering up to the user-facing agents that power customer support. This team has built training pipelines and inference systems for models like Fin Apex, which are tailored for customer service and serve as the foundation for Intercom’s AI capabilities. What you will do Design and scale training pipelines for large transformer and LLM models, including data ingestion, preprocessing, distributed training, and evaluation. Build and improve inference services to ensure fast, reliable experiences for clients, covering auto-scaling, routing, and failover. Optimize GPU-level performance by tuning kernels, improving resource utilization, and identifying bottlenecks in training and inference workflows. Work closely with ML scientists to implement new training and inference techniques. What we’re looking for Strong experience with model training or large-scale model inference, and hands-on knowledge of low-level GPU programming (such as CUDA or Triton). Experience in more than one of these areas is especially valuable. Location This position is based in Dublin, Ireland.
About Stripe:Stripe is a cutting-edge financial infrastructure platform empowering businesses worldwide. Serving millions—from the largest enterprises to the most ambitious startups—Stripe enables companies to accept payments, drive revenue growth, and unlock new business opportunities. Our mission is to enhance the GDP of the internet, and we have a tremendous journey ahead of us.About the Team:The Professional Services team is dedicated to facilitating the adoption of Stripe’s capabilities among our diverse user base, ranging from Fortune 100 companies to dynamic startups. Within this team, the Accelerate unit plays a pivotal role in the essential 'zero-to-one' phase of the user journey. We collaborate closely with developers and technical leaders to ensure rapid deployment, high-quality integration, and immediate strategic value from Stripe.Accelerate represents Stripe's tailored onboarding program, designed to expedite user activation and operational readiness. Through structured engagements, we guide users through technical integration, fraud prevention setup, and financial reporting. Whether utilizing our foundational (free) tier or our premium high-touch service, our shared goal is to reduce friction, mitigate implementation risks, and accelerate time-to-revenue.What You’ll Do:As we launch Stripe Delivery Centers—a new global initiative to design, implement, and expand Stripe’s operations for the next decade—we are seeking passionate and inquisitive individuals who thrive on tackling global user challenges, enhancing operational processes, and contributing to the development of this new operational capability. If you enjoy solving complex, large-scale problems and excel as a collaborative team player, we want to hear from you!In the role of Onboarding Specialist, you will serve as the technical guide for users during their initial 90 days with Stripe. Your primary responsibility will be to proactively unblock deployments and ensure users are fully operational and ready to scale. You will manage a portfolio of users, guiding them through best practices for integration, dashboard configuration, and risk management. Additionally, you will conduct technical workshops and act as the main point of contact to help users navigate the intricacies of payment infrastructure.Responsibilities:Drive Time-to-Value: Oversee a portfolio of user implementations, acting as a project manager to ensure they meet their anticipated go-live dates.Deliver Technical Workshops: Facilitate interactive workshops covering essential topics such as API integration, dashboard utilization, fraud prevention configuration, and more.
Join Intercom as a Senior AI Developer, where you will harness cutting-edge artificial intelligence technologies to drive innovative solutions. As part of our dynamic team, you'll work on impactful projects that redefine customer engagement and enhance user experiences.
About AnthropicAt Anthropic, we are on a mission to develop AI systems that are not only reliable and interpretable but also steerable. Our primary goal is to ensure that AI technology is safe and advantageous for all users and society at large. Our rapidly expanding team consists of dedicated researchers, engineers, policy experts, and business leaders, all working collaboratively to create beneficial AI solutions.Role OverviewAt Anthropic, we believe in the strength of collaboration. Our AI Reliability Engineering (AIRE) team plays a crucial role in maintaining the robustness of Claude, our flagship AI, ensuring it remains reliable for everyone who relies on it. We work closely with various teams within Anthropic to enhance reliability across our essential service paths—from the SDK, through our network, API layers, serving infrastructure, and accelerators, and back again. Our hands-on approach allows us to make impactful improvements during incidents and in collaborative projects.Reliability is an emergent quality that extends beyond individual teams. Our role involves taking a comprehensive view of the systems, offering a unique opportunity for dynamic, cross-functional engagement with the most critical aspects of our operations.
Role Overview Version1 is hiring an AI Engineer in Dublin to support projects across the public sector and utilities. This position suits mid-senior professionals with a strong interest in artificial intelligence and its use to improve public services.
Intercom is a pioneering AI Customer Service company committed to revolutionizing business-customer interactions by delivering exceptional customer experiences.Our flagship AI agent, Fin, represents the forefront of customer service AI technology, empowering businesses to maintain flawless, around-the-clock customer support. This innovation transforms customer interactions, making them more efficient and impactful. Fin seamlessly integrates with our Helpdesk, forming the comprehensive Intercom Customer Service Suite, which enhances support for intricate inquiries that necessitate human engagement.Since our inception in 2011, we have garnered trust from nearly 30,000 businesses worldwide, setting a new benchmark for customer service excellence. Guided by our core values, we constantly challenge limits, operate with urgency, and deliver unmatched value to our clientele.What’s The Opportunity?As an AI-first organization, Intercom is redefining the landscape of customer service. Our advanced AI agent, Fin, combines automation with empathy, establishing a new paradigm in customer support. In this role, you will play a crucial part in shaping the future of AI-driven customer service, showcasing the transformative impact of artificial intelligence. By articulating an ambitious vision and delivering significant solutions, you will turn the concept of AI-enhanced support into a tangible reality for our clients.About the Role:We are seeking an extraordinary Solutions Engineer to become a vital member of our dynamic Customer Solutions Team. In this position, you will engage directly with our clients as their trusted advisor, playing a critical role in their success...
POS-22139This role can be Office/Hybrid/Remote based within IrelandHubSpot is leading the charge in empowering businesses through innovative AI technology, and our AI Infrastructure group is pivotal to this mission. We are on the lookout for a Staff Software Engineer who possesses a strong passion for infrastructure and enhancing developer experiences to become a vital member of our AI Serving team. This team is responsible for the end-to-end management of HubSpot’s model inference and serving infrastructure, ensuring that our AI models are deployed reliably, scaled efficiently, observed meticulously, and operated in a cost-effective manner across all hublets and environments. Moreover, this team is the home for modern Python practices at HubSpot.Our team oversees the serving frameworks and libraries that facilitate synchronous, asynchronous, and offline inference, as well as model deployment pipelines, autoscaling, and resource management for both GPU and CPU. Our roadmap is focused on enhancing the reliability and efficiency of batch inference, improving model observability, and scaling our AI infrastructure in a cost-effective manner. Additionally, we are the custodians of core Python libraries and tools across HubSpot.As a Staff Software Engineer on the AI Serving team, you will:Develop and deploy production code that directly powers AI functionalities across HubSpot, serving as a critical component for impactful user and business outcomes at scale.Lead the advancement of our model serving and inference infrastructure, enhancing reliability, scalability, and cost-efficiency.Establish the technical direction for deploying and operating ML models at scale, guiding architectural decisions, cost optimizations, and developer experience enhancements.Collaborate closely with Machine Learning Engineers, Product Software Engineers, and other Infrastructure teams to streamline model deployment and serving processes.Gain extensive insight into various HubSpot infrastructure systems by building and maintaining core Python libraries, offering an exceptional opportunity to understand HubSpot's inner workings.Work alongside HubSpotters across different functions including engineering, product, design, research, marketing, and sales, while gaining a broader understanding of how HubSpot operates as a business.Be empowered to express your authentic self and choose a work style and location that allows you to perform at your best, whether from home, in an office, or a combination of both.We are not solely seeking engineers with extensive experience; we value engineers who have demonstrated unique excellence, leadership, and the ability to elevate those around them.Our primary programming languages include Python and Java, but a variety of experiences are welcomed.
The OpportunityWe are seeking a pioneering Founding AI Engineer to develop systems that ensure AI operates in a safe, reliable, and repeatable manner at Grand. This pivotal role focuses on transforming intelligence into production-ready capabilities, combining an AI-first approach with engineering instincts for control, failure handling, and system integrity.This role is distinct from product feature development or research; you will not be responsible for user experience or model theory. Instead, your ownership will encompass AI operations within the system, including orchestration, guardrails, observability, auditability, and lifecycle management.As a close collaborator with the founders, product, data science, and regulatory teams, you will influence how AI decisions are triggered, constrained, inspected, and executed in a regulated environment. This position offers a chance to contribute significantly to the company's foundational structure.Your ResponsibilitiesDesign and implement the runtime and orchestration layer for AI systems across our platform.Transform probabilistic AI outputs into controlled, repeatable behaviors within the system.Define the processes for triggering, gating, validating, and executing AI decisions.Integrate guardrails, fallbacks, and confidence thresholds into AI workflows.Design human-in-the-loop and escalation pathways as necessary.Manage prompt lifecycle, including evaluation and versioning.Oversee context assembly, scoping, and data boundaries for AI tasks.Establish systems for logging, tracing, replaying, and auditing AI processes.Control latency, cost, reliability, and performance in production environments.Collaborate closely with AI data scientists to transition models and signals into production.Work together with product engineers to ensure safe AI integration within workflows.Ensure that AI systems are defensible, inspectable, and ready for regulatory scrutiny.
Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our AI agent, Fin, stands out as the most sophisticated customer service AI available, enabling companies to provide continuous, flawless customer support, thereby enhancing overall customer satisfaction. Fin integrates seamlessly with our Helpdesk, forming the Intercom Customer Service Suite, a comprehensive solution that combines AI-driven assistance with human support for complex inquiries.Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is setting new benchmarks for customer service. Our core values drive us to innovate, build swiftly, and consistently deliver outstanding value to our clients.What’s the opportunity?As a Product Engineer at Intercom, you will play a crucial role in addressing real customer challenges through the intelligent application of your technical expertise and tools. You will collaborate within a multidisciplinary team, developing both back-end and front-end systems while closely working with designers, product managers, researchers, and data analysts.We are currently navigating exciting scaling challenges and building a robust platform where your skills can be applied to various areas, including creating an intuitive messenger composer, rule matching, deliverability, security, app availability, and machine learning, among others.What will I be doing?As a seasoned engineer, you will:Formulate technical plans and contribute to our architecture as we scale our products to serve millions daily.Develop Ruby code that integrates numerous AWS, infrastructure, platform, and SaaS technologies that constitute the backbone of Intercom’s backend.Deploy changes to production with confidence, ensuring high-quality standards.
Join Articul8 AI, where we develop cutting-edge Generative AI solutions designed for enterprises, empowering global organizations to extract unprecedented value from their data. Our innovative platform is trusted by leading companies worldwide, and we closely collaborate with clients to design, deploy, and scale AI solutions that create significant impact.Embrace the dynamic environment of a fast-paced startup where urgency and focus drive our mission. Each team member enjoys substantial ownership, and your contributions will directly influence our platform and the success of our clients. If you excel in a setting where innovation is a daily occurrence and the results of your work are clear, then Articul8 is your destination to achieve the pinnacle of your career.Role OverviewAs the AI/ML Engineering Manager, you will utilize your extensive technical expertise in machine learning and your leadership abilities to steer a high-performing team, define the technical roadmap, and deliver impactful solutions across our product suite. This role seamlessly integrates technical leadership, applied research translation, and cross-functional collaboration to provide scalable solutions for our customers. You will be responsible for shaping the AI strategy, promoting a culture of excellence, and ensuring data-driven execution in a fast-paced setting.Your role involves direct engagement with customers to comprehend their requirements and working closely with various teams at Articul8 to translate these needs into actionable tasks for your team. You will manage the lifecycle of features from ideation to deployment in production-grade code.Ideal candidates will have proven experience leading teams of both junior and senior engineers on multiple concurrent projects in a high-velocity environment. Proficiency in AI/ML, MLOps, cloud platforms, and coding best practices is essential.
At Gong, we leverage advanced AI technology to revolutionize the success of revenue teams. Our Gong Revenue AI Operating System integrates data, insights, and workflows into a cohesive and reliable system that collaborates with the most successful revenue teams globally. With the support of the Gong Revenue Graph, AI-driven intelligence, specialized agents, and trusted applications, we empower over 5,000 organizations worldwide to gain profound insights into their teams and customers, automate essential sales processes, and achieve higher sales outcomes with greater efficiency. Discover more at www.gong.io.Joining Gong means becoming part of a vibrant community dedicated to innovative products, lofty ambitions, and driven individuals. We are at the forefront of shaping the future of revenue intelligence and seek individuals eager to contribute to what lies ahead. You will collaborate with a team that aspires to achieve greatness, operates swiftly, and values craftsmanship as well as camaraderie. In our environment, transparency and trust are fundamental, allowing every team member to make a significant impact. If you are looking to advance, challenge yourself, and engage in work that truly matters, Gong is where you can excel in your career.We are in search of a proactive Digital Architect of Chaos Prevention, someone who treats zero-day vulnerabilities as routine and constructs automated defenses before threats can even pose a challenge. As a Senior Security Operations Engineer, you will be the architect of our protective measures, refining code and strengthening our global infrastructure to enhance security.If you are a cloud-savvy defender who thrives in high-stakes situations and abhors monotonous tasks, your new adventure awaits.Your Responsibilities:Chaos Wrangler: Manage SIEM/SOAR tools like a digital maestro, assisting analysts by automating tedious tasks.Threat Buster: Vigilantly seek out threats before they emerge, not just responding but predicting.Trap Setter: Proactively develop custom logic, YARA rules, and Sigma signatures to detect attackers before they realize they’ve been identified.Multi-Cloud Mastery: Oversee our environments in AWS, GCP, and Azure, ensuring our security posture is impeccable across the board.Fortune Teller: Delve into the obscure corners of the web, analyzing adversarial behavior and transforming threat intelligence into actionable defense strategies.Elite Mentor: Lead and nurture junior analysts and engineers, establishing the benchmark during on-call rotations.Cross-Functional Diplomat: Collaborate effectively across IT, DevOps, and Privacy teams to enhance security protocols.
About Us: At Articul8 AI, we are on a mission to redefine the standards of excellence in AI product development. Our dedicated team is committed to crafting outstanding solutions that not only meet but exceed the expectations of our clients. We leverage our unique capabilities to create a positive impact in the world, inspiring others to join us in this journey.Job Description: We are excited to welcome a talented Infrastructure Engineer to our innovative Product Technology team. This individual will play a vital role in shaping the infrastructure for our Generative Artificial Intelligence (GenAI) products. You will be responsible for designing and building scalable, robust, and cost-effective cloud-based solutions. Collaborating with cross-functional teams, you will drive innovation, optimize performance, and ensure seamless integration across our GenAI-driven offerings.
About Our TeamThe Technical Support team at OpenAI is dedicated to empowering developers and enterprises to confidently build and deploy critical solutions using our cutting-edge models. We provide expert technical guidance, resolve intricate issues, and assist customers in maximizing the value and adoption of our advanced AI technologies. Collaborating closely with teams across Technical Success, Product, and Engineering, we strive to deliver an unparalleled customer experience at scale. With an automation-first mindset, we leverage the latest advancements in AI to enhance our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and be a part of the evolution of Technical Support in the AI era.About the RoleWe are seeking a skilled Senior Support Engineer to engage directly with our strategic enterprise accounts and product teams, addressing some of the most complex challenges faced by our customers. As a vital member of our elite technical troubleshooting team, you will be the go-to resource for our customers and engineering teams, providing critical technical support for intricate issues within our environment.In this role, you will design and implement operational processes to monitor our top-tier strategic customers and lead a 24/7 response team. Collaborating closely with our Infrastructure and Engineering teams, you will ensure an exceptional customer experience at scale. Your direct involvement with our most strategic customers will play a crucial role in the success of groundbreaking AI solutions built on the OpenAI API platform. This position focuses on low-volume, high-difficulty challenges, offering significant opportunities for professional growth.Based in Dublin, Ireland, this role follows a hybrid work model, requiring three days in the office each week, and we offer relocation assistance to new hires.
Intercom is a pioneering AI Customer Service company dedicated to enhancing the customer experience for businesses worldwide.Our cutting-edge AI agent, Fin, represents the pinnacle of customer service technology, empowering businesses to provide exceptional, round-the-clock support. By integrating Fin with our Helpdesk, we offer a comprehensive solution known as the Intercom Customer Service Suite, which augments human support for intricate and high-touch inquiries.Since our inception in 2011, we have earned the trust of nearly 30,000 global enterprises, setting a new benchmark for customer service excellence. Our commitment to innovation, speed, and delivering unparalleled value to our clients is at the heart of what we do.What's the opportunity?Due to a surge in demand, we are seeking skilled software engineers to collaborate closely with our most strategic customers, bridging the gap between their business objectives and our AI Agent for Customer Service, Fin.As a founding Senior Forward Deployed Engineer, you will engage with our R&D team, influencing product roadmap decisions while delivering significant business outcomes for our clients. You will be instrumental in transforming how our most strategic customers scale their customer support operations. Your role will involve direct collaboration with customers and our go-to-market team to thoroughly understand their use cases, allowing you to design, build, and implement tailored solutions.If you thrive in an environment that fosters ownership, creativity, and leadership across R&D and Go-to-Market teams, then this role is perfect for you.
Full-time|On-site|Dublin, Ireland; London, England
At Intercom, we are pioneering the future of customer service through artificial intelligence. Our mission is to empower businesses to create exceptional customer experiences.Our flagship AI agent, Fin, represents the forefront of customer service technology. By offering seamless, 24/7 support, Fin enhances customer interactions and redefines service excellence. When paired with our Helpdesk, it evolves into the Intercom Customer Service Suite, which provides AI-enhanced solutions for intricate queries that necessitate human intervention.Founded in 2011 and trusted by nearly 30,000 businesses globally, Intercom is establishing a new benchmark in customer service. Our commitment to innovation drives us to push boundaries, work with urgency, and consistently deliver outstanding value to our clients.What is the opportunity?We are on the lookout for Staff Product Engineers to join our AI Group, focusing on the development of AI-driven products. As a Product Engineer specializing in machine learning (ML), you will collaborate closely with both our ML Scientists and product teams. A deep understanding of our products, customers, and technological framework is essential.Your role will involve defining new ML features, exploring suitable algorithms and technologies, and rapidly delivering prototypes to our customers.We are a highly product-focused team that collaborates with Product and Design teams across the organization. Our dedicated engineers enable quick transitions to production, often releasing beta versions within weeks following successful offline testing.We are passionate about leveraging machine learning technology, having successfully productized a range of solutions from traditional supervised models to innovative applications of transformer neural networks. Our commitment to testing and measuring the real-world impact of each model we deploy is unwavering.If you are an experienced product engineer with a strong analytical mindset and hands-on experience with ML systems, we invite you to connect with us!
Join Contentful as a Senior Backend Engineer and play a pivotal role in our AI Platform team. You will be responsible for designing, developing, and maintaining scalable backend services that power our innovative solutions. This is an exciting opportunity to work with cutting-edge technologies in a collaborative environment.
As a Senior Manager in Investor Delivery, you will play a pivotal role in overseeing the strategic delivery of services to our investors. Your expertise will drive operational efficiency and enhance client satisfaction. You will lead a dedicated team, manage key projects, and collaborate cross-functionally to ensure the seamless execution of our investment strategies.
ServiceNow is seeking a Senior Delivery Acceleration AI Engineer based in Dublin. This role centers on enhancing delivery processes through advanced AI technologies. The main focus is to develop and improve solutions that allow customers to maximize the value they get from the ServiceNow platform. Role overview This position involves applying AI methods to s…
Full-time|On-site|Dublin, Ireland; London, England
At Intercom, we are revolutionizing customer service through our AI-driven solutions. Our mission is to empower businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, stands as the most advanced customer service AI in the industry, enabling businesses to provide round-the-clock, flawless service that enhances customer interactions. When paired with our Helpdesk, it forms the Intercom Customer Service Suite, a comprehensive solution designed for complex queries that may require human intervention.Founded in 2011 and serving nearly 30,000 businesses worldwide, Intercom is setting new industry benchmarks. Our commitment to pushing boundaries, rapid development, and delivering unparalleled value drives our success.What’s the opportunity?We are seeking experienced Senior Product Engineers to join our AI Group, focused on developing innovative AI-powered products. As a Product Engineer in Machine Learning, you will collaborate closely with ML Scientists and product teams to understand our offerings, customer needs, and the technical landscape.Your responsibilities will include defining new ML features, exploring suitable algorithms and technologies, and swiftly prototyping solutions for customer feedback.Our team operates with a strong product focus, working collaboratively with Product and Design teams. With dedicated engineers, we achieve fast production cycles, often launching beta versions within weeks of successful offline testing.We are passionate about machine learning and have implemented a range of technologies—from traditional supervised models to advanced unsupervised clustering algorithms and innovative transformer neural networks. We rigorously assess the customer impact of our deployed models.If you possess a strong analytical mindset and hands-on experience with ML systems, we are eager to connect with you!
At Intercom, we are at the forefront of AI-driven customer service, dedicated to empowering businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, represents the pinnacle of customer service AI technology, enabling businesses to provide continuous, flawless service that enhances customer interactions. By integrating Fin with our Helpdesk, we offer a comprehensive solution known as the Intercom Customer Service Suite, designed to tackle complex, high-touch inquiries that necessitate human intervention.Founded in 2011, Intercom has gained the trust of nearly 30,000 businesses globally, continuously setting the benchmark for outstanding customer service. Our core values drive us to push boundaries, innovate rapidly, and consistently deliver remarkable value to our customers.What is the opportunity?We are seeking experienced Senior Product Engineers to join our AI Infrastructure team at Intercom, focused on the development of AI-powered products. As a Product Engineer within AI infrastructure, you will collaborate closely with our Machine Learning (ML) engineers and scientists. You will gain a profound understanding of our product offerings, ML technology stack, and our development processes, with the aim to enhance and expedite these processes further.The broader AI group is tasked with defining new ML features, investigating suitable algorithms and technologies, and quickly deploying initial prototypes to our customers.Our AI infrastructure team is building a platform that enables rapid adaptation to new AI advancements within days, while ensuring a reliable service for our customers. We provide foundational services for AI systems and develop framework-level code utilized daily by other engineers and scientists in the AI division.Our passion lies in leveraging machine learning technology, having successfully productized a spectrum of solutions ranging from traditional supervised models to innovative unsupervised clustering algorithms and advanced transformer neural networks. We rigorously test and measure the tangible customer impact of every model and adjustment we implement.If you are a seasoned backend engineer with an analytical mindset and practical experience in ML systems and platforms, we invite you to connect with us!
Intercom builds AI-powered customer service tools that help businesses deliver reliable, round-the-clock support. Our AI agent, Fin, and the Intercom Customer Service Suite combine automation with human expertise to handle millions of customer inquiries every month. Since 2011, nearly 30,000 businesses worldwide have chosen Intercom to raise their customer service standards. Role overview The Senior AI Infrastructure Engineer role focuses on developing and scaling the systems that train and deploy Intercom’s next generation of AI products. The AI Infrastructure team works across the stack, from GPU-level engineering up to the user-facing agents that power customer support. This team has built training pipelines and inference systems for models like Fin Apex, which are tailored for customer service and serve as the foundation for Intercom’s AI capabilities. What you will do Design and scale training pipelines for large transformer and LLM models, including data ingestion, preprocessing, distributed training, and evaluation. Build and improve inference services to ensure fast, reliable experiences for clients, covering auto-scaling, routing, and failover. Optimize GPU-level performance by tuning kernels, improving resource utilization, and identifying bottlenecks in training and inference workflows. Work closely with ML scientists to implement new training and inference techniques. What we’re looking for Strong experience with model training or large-scale model inference, and hands-on knowledge of low-level GPU programming (such as CUDA or Triton). Experience in more than one of these areas is especially valuable. Location This position is based in Dublin, Ireland.
About Stripe:Stripe is a cutting-edge financial infrastructure platform empowering businesses worldwide. Serving millions—from the largest enterprises to the most ambitious startups—Stripe enables companies to accept payments, drive revenue growth, and unlock new business opportunities. Our mission is to enhance the GDP of the internet, and we have a tremendous journey ahead of us.About the Team:The Professional Services team is dedicated to facilitating the adoption of Stripe’s capabilities among our diverse user base, ranging from Fortune 100 companies to dynamic startups. Within this team, the Accelerate unit plays a pivotal role in the essential 'zero-to-one' phase of the user journey. We collaborate closely with developers and technical leaders to ensure rapid deployment, high-quality integration, and immediate strategic value from Stripe.Accelerate represents Stripe's tailored onboarding program, designed to expedite user activation and operational readiness. Through structured engagements, we guide users through technical integration, fraud prevention setup, and financial reporting. Whether utilizing our foundational (free) tier or our premium high-touch service, our shared goal is to reduce friction, mitigate implementation risks, and accelerate time-to-revenue.What You’ll Do:As we launch Stripe Delivery Centers—a new global initiative to design, implement, and expand Stripe’s operations for the next decade—we are seeking passionate and inquisitive individuals who thrive on tackling global user challenges, enhancing operational processes, and contributing to the development of this new operational capability. If you enjoy solving complex, large-scale problems and excel as a collaborative team player, we want to hear from you!In the role of Onboarding Specialist, you will serve as the technical guide for users during their initial 90 days with Stripe. Your primary responsibility will be to proactively unblock deployments and ensure users are fully operational and ready to scale. You will manage a portfolio of users, guiding them through best practices for integration, dashboard configuration, and risk management. Additionally, you will conduct technical workshops and act as the main point of contact to help users navigate the intricacies of payment infrastructure.Responsibilities:Drive Time-to-Value: Oversee a portfolio of user implementations, acting as a project manager to ensure they meet their anticipated go-live dates.Deliver Technical Workshops: Facilitate interactive workshops covering essential topics such as API integration, dashboard utilization, fraud prevention configuration, and more.
Join Intercom as a Senior AI Developer, where you will harness cutting-edge artificial intelligence technologies to drive innovative solutions. As part of our dynamic team, you'll work on impactful projects that redefine customer engagement and enhance user experiences.
About AnthropicAt Anthropic, we are on a mission to develop AI systems that are not only reliable and interpretable but also steerable. Our primary goal is to ensure that AI technology is safe and advantageous for all users and society at large. Our rapidly expanding team consists of dedicated researchers, engineers, policy experts, and business leaders, all working collaboratively to create beneficial AI solutions.Role OverviewAt Anthropic, we believe in the strength of collaboration. Our AI Reliability Engineering (AIRE) team plays a crucial role in maintaining the robustness of Claude, our flagship AI, ensuring it remains reliable for everyone who relies on it. We work closely with various teams within Anthropic to enhance reliability across our essential service paths—from the SDK, through our network, API layers, serving infrastructure, and accelerators, and back again. Our hands-on approach allows us to make impactful improvements during incidents and in collaborative projects.Reliability is an emergent quality that extends beyond individual teams. Our role involves taking a comprehensive view of the systems, offering a unique opportunity for dynamic, cross-functional engagement with the most critical aspects of our operations.
Role Overview Version1 is hiring an AI Engineer in Dublin to support projects across the public sector and utilities. This position suits mid-senior professionals with a strong interest in artificial intelligence and its use to improve public services.
Intercom is a pioneering AI Customer Service company committed to revolutionizing business-customer interactions by delivering exceptional customer experiences.Our flagship AI agent, Fin, represents the forefront of customer service AI technology, empowering businesses to maintain flawless, around-the-clock customer support. This innovation transforms customer interactions, making them more efficient and impactful. Fin seamlessly integrates with our Helpdesk, forming the comprehensive Intercom Customer Service Suite, which enhances support for intricate inquiries that necessitate human engagement.Since our inception in 2011, we have garnered trust from nearly 30,000 businesses worldwide, setting a new benchmark for customer service excellence. Guided by our core values, we constantly challenge limits, operate with urgency, and deliver unmatched value to our clientele.What’s The Opportunity?As an AI-first organization, Intercom is redefining the landscape of customer service. Our advanced AI agent, Fin, combines automation with empathy, establishing a new paradigm in customer support. In this role, you will play a crucial part in shaping the future of AI-driven customer service, showcasing the transformative impact of artificial intelligence. By articulating an ambitious vision and delivering significant solutions, you will turn the concept of AI-enhanced support into a tangible reality for our clients.About the Role:We are seeking an extraordinary Solutions Engineer to become a vital member of our dynamic Customer Solutions Team. In this position, you will engage directly with our clients as their trusted advisor, playing a critical role in their success...
POS-22139This role can be Office/Hybrid/Remote based within IrelandHubSpot is leading the charge in empowering businesses through innovative AI technology, and our AI Infrastructure group is pivotal to this mission. We are on the lookout for a Staff Software Engineer who possesses a strong passion for infrastructure and enhancing developer experiences to become a vital member of our AI Serving team. This team is responsible for the end-to-end management of HubSpot’s model inference and serving infrastructure, ensuring that our AI models are deployed reliably, scaled efficiently, observed meticulously, and operated in a cost-effective manner across all hublets and environments. Moreover, this team is the home for modern Python practices at HubSpot.Our team oversees the serving frameworks and libraries that facilitate synchronous, asynchronous, and offline inference, as well as model deployment pipelines, autoscaling, and resource management for both GPU and CPU. Our roadmap is focused on enhancing the reliability and efficiency of batch inference, improving model observability, and scaling our AI infrastructure in a cost-effective manner. Additionally, we are the custodians of core Python libraries and tools across HubSpot.As a Staff Software Engineer on the AI Serving team, you will:Develop and deploy production code that directly powers AI functionalities across HubSpot, serving as a critical component for impactful user and business outcomes at scale.Lead the advancement of our model serving and inference infrastructure, enhancing reliability, scalability, and cost-efficiency.Establish the technical direction for deploying and operating ML models at scale, guiding architectural decisions, cost optimizations, and developer experience enhancements.Collaborate closely with Machine Learning Engineers, Product Software Engineers, and other Infrastructure teams to streamline model deployment and serving processes.Gain extensive insight into various HubSpot infrastructure systems by building and maintaining core Python libraries, offering an exceptional opportunity to understand HubSpot's inner workings.Work alongside HubSpotters across different functions including engineering, product, design, research, marketing, and sales, while gaining a broader understanding of how HubSpot operates as a business.Be empowered to express your authentic self and choose a work style and location that allows you to perform at your best, whether from home, in an office, or a combination of both.We are not solely seeking engineers with extensive experience; we value engineers who have demonstrated unique excellence, leadership, and the ability to elevate those around them.Our primary programming languages include Python and Java, but a variety of experiences are welcomed.
The OpportunityWe are seeking a pioneering Founding AI Engineer to develop systems that ensure AI operates in a safe, reliable, and repeatable manner at Grand. This pivotal role focuses on transforming intelligence into production-ready capabilities, combining an AI-first approach with engineering instincts for control, failure handling, and system integrity.This role is distinct from product feature development or research; you will not be responsible for user experience or model theory. Instead, your ownership will encompass AI operations within the system, including orchestration, guardrails, observability, auditability, and lifecycle management.As a close collaborator with the founders, product, data science, and regulatory teams, you will influence how AI decisions are triggered, constrained, inspected, and executed in a regulated environment. This position offers a chance to contribute significantly to the company's foundational structure.Your ResponsibilitiesDesign and implement the runtime and orchestration layer for AI systems across our platform.Transform probabilistic AI outputs into controlled, repeatable behaviors within the system.Define the processes for triggering, gating, validating, and executing AI decisions.Integrate guardrails, fallbacks, and confidence thresholds into AI workflows.Design human-in-the-loop and escalation pathways as necessary.Manage prompt lifecycle, including evaluation and versioning.Oversee context assembly, scoping, and data boundaries for AI tasks.Establish systems for logging, tracing, replaying, and auditing AI processes.Control latency, cost, reliability, and performance in production environments.Collaborate closely with AI data scientists to transition models and signals into production.Work together with product engineers to ensure safe AI integration within workflows.Ensure that AI systems are defensible, inspectable, and ready for regulatory scrutiny.
Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our AI agent, Fin, stands out as the most sophisticated customer service AI available, enabling companies to provide continuous, flawless customer support, thereby enhancing overall customer satisfaction. Fin integrates seamlessly with our Helpdesk, forming the Intercom Customer Service Suite, a comprehensive solution that combines AI-driven assistance with human support for complex inquiries.Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is setting new benchmarks for customer service. Our core values drive us to innovate, build swiftly, and consistently deliver outstanding value to our clients.What’s the opportunity?As a Product Engineer at Intercom, you will play a crucial role in addressing real customer challenges through the intelligent application of your technical expertise and tools. You will collaborate within a multidisciplinary team, developing both back-end and front-end systems while closely working with designers, product managers, researchers, and data analysts.We are currently navigating exciting scaling challenges and building a robust platform where your skills can be applied to various areas, including creating an intuitive messenger composer, rule matching, deliverability, security, app availability, and machine learning, among others.What will I be doing?As a seasoned engineer, you will:Formulate technical plans and contribute to our architecture as we scale our products to serve millions daily.Develop Ruby code that integrates numerous AWS, infrastructure, platform, and SaaS technologies that constitute the backbone of Intercom’s backend.Deploy changes to production with confidence, ensuring high-quality standards.
Join Articul8 AI, where we develop cutting-edge Generative AI solutions designed for enterprises, empowering global organizations to extract unprecedented value from their data. Our innovative platform is trusted by leading companies worldwide, and we closely collaborate with clients to design, deploy, and scale AI solutions that create significant impact.Embrace the dynamic environment of a fast-paced startup where urgency and focus drive our mission. Each team member enjoys substantial ownership, and your contributions will directly influence our platform and the success of our clients. If you excel in a setting where innovation is a daily occurrence and the results of your work are clear, then Articul8 is your destination to achieve the pinnacle of your career.Role OverviewAs the AI/ML Engineering Manager, you will utilize your extensive technical expertise in machine learning and your leadership abilities to steer a high-performing team, define the technical roadmap, and deliver impactful solutions across our product suite. This role seamlessly integrates technical leadership, applied research translation, and cross-functional collaboration to provide scalable solutions for our customers. You will be responsible for shaping the AI strategy, promoting a culture of excellence, and ensuring data-driven execution in a fast-paced setting.Your role involves direct engagement with customers to comprehend their requirements and working closely with various teams at Articul8 to translate these needs into actionable tasks for your team. You will manage the lifecycle of features from ideation to deployment in production-grade code.Ideal candidates will have proven experience leading teams of both junior and senior engineers on multiple concurrent projects in a high-velocity environment. Proficiency in AI/ML, MLOps, cloud platforms, and coding best practices is essential.
At Gong, we leverage advanced AI technology to revolutionize the success of revenue teams. Our Gong Revenue AI Operating System integrates data, insights, and workflows into a cohesive and reliable system that collaborates with the most successful revenue teams globally. With the support of the Gong Revenue Graph, AI-driven intelligence, specialized agents, and trusted applications, we empower over 5,000 organizations worldwide to gain profound insights into their teams and customers, automate essential sales processes, and achieve higher sales outcomes with greater efficiency. Discover more at www.gong.io.Joining Gong means becoming part of a vibrant community dedicated to innovative products, lofty ambitions, and driven individuals. We are at the forefront of shaping the future of revenue intelligence and seek individuals eager to contribute to what lies ahead. You will collaborate with a team that aspires to achieve greatness, operates swiftly, and values craftsmanship as well as camaraderie. In our environment, transparency and trust are fundamental, allowing every team member to make a significant impact. If you are looking to advance, challenge yourself, and engage in work that truly matters, Gong is where you can excel in your career.We are in search of a proactive Digital Architect of Chaos Prevention, someone who treats zero-day vulnerabilities as routine and constructs automated defenses before threats can even pose a challenge. As a Senior Security Operations Engineer, you will be the architect of our protective measures, refining code and strengthening our global infrastructure to enhance security.If you are a cloud-savvy defender who thrives in high-stakes situations and abhors monotonous tasks, your new adventure awaits.Your Responsibilities:Chaos Wrangler: Manage SIEM/SOAR tools like a digital maestro, assisting analysts by automating tedious tasks.Threat Buster: Vigilantly seek out threats before they emerge, not just responding but predicting.Trap Setter: Proactively develop custom logic, YARA rules, and Sigma signatures to detect attackers before they realize they’ve been identified.Multi-Cloud Mastery: Oversee our environments in AWS, GCP, and Azure, ensuring our security posture is impeccable across the board.Fortune Teller: Delve into the obscure corners of the web, analyzing adversarial behavior and transforming threat intelligence into actionable defense strategies.Elite Mentor: Lead and nurture junior analysts and engineers, establishing the benchmark during on-call rotations.Cross-Functional Diplomat: Collaborate effectively across IT, DevOps, and Privacy teams to enhance security protocols.
About Us: At Articul8 AI, we are on a mission to redefine the standards of excellence in AI product development. Our dedicated team is committed to crafting outstanding solutions that not only meet but exceed the expectations of our clients. We leverage our unique capabilities to create a positive impact in the world, inspiring others to join us in this journey.Job Description: We are excited to welcome a talented Infrastructure Engineer to our innovative Product Technology team. This individual will play a vital role in shaping the infrastructure for our Generative Artificial Intelligence (GenAI) products. You will be responsible for designing and building scalable, robust, and cost-effective cloud-based solutions. Collaborating with cross-functional teams, you will drive innovation, optimize performance, and ensure seamless integration across our GenAI-driven offerings.
About Our TeamThe Technical Support team at OpenAI is dedicated to empowering developers and enterprises to confidently build and deploy critical solutions using our cutting-edge models. We provide expert technical guidance, resolve intricate issues, and assist customers in maximizing the value and adoption of our advanced AI technologies. Collaborating closely with teams across Technical Success, Product, and Engineering, we strive to deliver an unparalleled customer experience at scale. With an automation-first mindset, we leverage the latest advancements in AI to enhance our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and be a part of the evolution of Technical Support in the AI era.About the RoleWe are seeking a skilled Senior Support Engineer to engage directly with our strategic enterprise accounts and product teams, addressing some of the most complex challenges faced by our customers. As a vital member of our elite technical troubleshooting team, you will be the go-to resource for our customers and engineering teams, providing critical technical support for intricate issues within our environment.In this role, you will design and implement operational processes to monitor our top-tier strategic customers and lead a 24/7 response team. Collaborating closely with our Infrastructure and Engineering teams, you will ensure an exceptional customer experience at scale. Your direct involvement with our most strategic customers will play a crucial role in the success of groundbreaking AI solutions built on the OpenAI API platform. This position focuses on low-volume, high-difficulty challenges, offering significant opportunities for professional growth.Based in Dublin, Ireland, this role follows a hybrid work model, requiring three days in the office each week, and we offer relocation assistance to new hires.
Intercom is a pioneering AI Customer Service company dedicated to enhancing the customer experience for businesses worldwide.Our cutting-edge AI agent, Fin, represents the pinnacle of customer service technology, empowering businesses to provide exceptional, round-the-clock support. By integrating Fin with our Helpdesk, we offer a comprehensive solution known as the Intercom Customer Service Suite, which augments human support for intricate and high-touch inquiries.Since our inception in 2011, we have earned the trust of nearly 30,000 global enterprises, setting a new benchmark for customer service excellence. Our commitment to innovation, speed, and delivering unparalleled value to our clients is at the heart of what we do.What's the opportunity?Due to a surge in demand, we are seeking skilled software engineers to collaborate closely with our most strategic customers, bridging the gap between their business objectives and our AI Agent for Customer Service, Fin.As a founding Senior Forward Deployed Engineer, you will engage with our R&D team, influencing product roadmap decisions while delivering significant business outcomes for our clients. You will be instrumental in transforming how our most strategic customers scale their customer support operations. Your role will involve direct collaboration with customers and our go-to-market team to thoroughly understand their use cases, allowing you to design, build, and implement tailored solutions.If you thrive in an environment that fosters ownership, creativity, and leadership across R&D and Go-to-Market teams, then this role is perfect for you.
Full-time|On-site|Dublin, Ireland; London, England
At Intercom, we are pioneering the future of customer service through artificial intelligence. Our mission is to empower businesses to create exceptional customer experiences.Our flagship AI agent, Fin, represents the forefront of customer service technology. By offering seamless, 24/7 support, Fin enhances customer interactions and redefines service excellence. When paired with our Helpdesk, it evolves into the Intercom Customer Service Suite, which provides AI-enhanced solutions for intricate queries that necessitate human intervention.Founded in 2011 and trusted by nearly 30,000 businesses globally, Intercom is establishing a new benchmark in customer service. Our commitment to innovation drives us to push boundaries, work with urgency, and consistently deliver outstanding value to our clients.What is the opportunity?We are on the lookout for Staff Product Engineers to join our AI Group, focusing on the development of AI-driven products. As a Product Engineer specializing in machine learning (ML), you will collaborate closely with both our ML Scientists and product teams. A deep understanding of our products, customers, and technological framework is essential.Your role will involve defining new ML features, exploring suitable algorithms and technologies, and rapidly delivering prototypes to our customers.We are a highly product-focused team that collaborates with Product and Design teams across the organization. Our dedicated engineers enable quick transitions to production, often releasing beta versions within weeks following successful offline testing.We are passionate about leveraging machine learning technology, having successfully productized a range of solutions from traditional supervised models to innovative applications of transformer neural networks. Our commitment to testing and measuring the real-world impact of each model we deploy is unwavering.If you are an experienced product engineer with a strong analytical mindset and hands-on experience with ML systems, we invite you to connect with us!
Join Contentful as a Senior Backend Engineer and play a pivotal role in our AI Platform team. You will be responsible for designing, developing, and maintaining scalable backend services that power our innovative solutions. This is an exciting opportunity to work with cutting-edge technologies in a collaborative environment.
As a Senior Manager in Investor Delivery, you will play a pivotal role in overseeing the strategic delivery of services to our investors. Your expertise will drive operational efficiency and enhance client satisfaction. You will lead a dedicated team, manage key projects, and collaborate cross-functionally to ensure the seamless execution of our investment strategies.
