Technical Account Leader for Customer Success

About Articul8 AIAt Articul8, we develop advanced Generative AI solutions that empower global enterprises to derive significant value from their data. Our platform is trusted by leading innovative companies, and we collaborate closely with clients to design, implement, and scale AI solutions that yield measurable results. Each team member enjoys genuine owne…

As a Manager in Technical Account Management at Stripe, you will lead a dedicated team responsible for ensuring customer success through exceptional technical support and account management. Your role will involve collaborating with cross-functional teams to resolve complex customer issues, optimize product usage, and drive customer satisfaction. You will also be responsible for developing and implementing strategies that enhance customer engagement and retention.

Join Datadog as a Technical Account Manager II where you will play a crucial role in ensuring our clients achieve success with our platform. Your expertise will empower clients to utilize our tools effectively, enabling them to monitor and optimize their applications and infrastructure.In this position, you will collaborate closely with clients to understand their technical requirements and provide tailored solutions. You will also work with cross-functional teams to address client needs, ensuring their satisfaction and enhancing their experience with our products.

As a Customer Success Manager for Portfolio Accounts at Asana, you will play a critical role in ensuring our clients achieve their desired outcomes through effective utilization of our platform. You will be responsible for building and maintaining strong relationships with key stakeholders, understanding their unique business needs, and providing tailored solutions to enhance their experience.

Datadog is seeking a Technical Account Manager 3 to join the team in either London or Dublin. This role centers on helping customers realize the full potential of Datadog’s monitoring solutions by offering expert guidance and building lasting relationships. Key Responsibilities Guide customers through the integration of Datadog products within their technology environments. Provide tailored technical advice based on each client’s requirements and challenges. Serve as the main point of contact for ongoing customer relationships, ensuring consistent communication and support. Lead onboarding efforts for new clients, helping them get started smoothly with Datadog’s tools. Offer recommendations on best practices to promote effective product adoption and long-term customer success. Location This position is available in Dublin, Ireland or London, United Kingdom.

Join HubSpot as a German Lead Customer Success Manager for Strategic Accounts, where you will play a key role in driving customer satisfaction and business growth. In this dynamic position, you will engage with our strategic clients, ensuring they receive exceptional service and support throughout their journey with HubSpot.Your responsibilities will include developing strong relationships with clients, understanding their needs, and providing tailored solutions that enhance their experience and success with our platform.

Join MongoDB, the trailblazer in the database industry, where we are redefining how data is managed and utilized. With the database market projected to exceed $121 billion by 2025, our innovative solutions empower developers to craft extraordinary applications that impact everyday life. As the foremost modern data platform and the first database provider to go public in over two decades, MongoDB is at the forefront of technological advancement and creativity.As a Customer Success Manager, you will embody a strong passion for technology and a commitment to embracing new challenges. We seek a proactive individual who excels in ambiguous environments and can operate independently while prioritizing customer satisfaction. You will serve as a key point of contact for MongoDB’s users, utilizing your technical expertise and account management skills to lead cross-functional account teams, including Sales, Professional Services, and Solution Architects.This position is based in Dublin, embracing our hybrid work model.

As a Customer Success Manager at MongoDB, you will immerse yourself in technology and tackle exciting challenges head-on. We are seeking an individual who thrives in dynamic environments, operates independently, and maintains a strong customer-centric focus while contributing to the growth of our program. In this role, you will serve as the primary contact for MongoDB end users, utilizing your technical and account management expertise, and leading the account team across Sales, Professional Services, Solutions Architects, and more. This position is based in Dublin, supporting our hybrid work model, allowing flexibility in your work environment.

About Us Who We Are At Stripe, we are redefining financial infrastructure for businesses worldwide. From leading enterprises to innovative startups, millions rely on Stripe to facilitate payments, drive revenue growth, and unlock new business opportunities. Our mission is to enhance the GDP of the internet, and we have a monumental journey ahead. Join us and be part of a transformative experience that empowers the global economy. The Team As a Senior Technical Account Manager, you will collaborate across teams to support Stripe's most significant and intricate clients. By fostering trusted relationships, you will provide tailored, strategic consultations, proactively identifying areas for improvement to help businesses maximize value for their customers, streamline technical operations, and accelerate international growth with Stripe. Your Role Key Responsibilities Deliver an exceptional Gold Standard Experience to key stakeholders within your assigned accounts. Collaborate with the broader Operations team to equip users with the necessary resources and knowledge to ensure a seamless experience across all support channels. Build and nurture long-term relationships to enhance client loyalty to Stripe and its offerings. Work cross-functionally to devise and implement operational solutions related to fraud, disputes, product adoption, and global expansion. Partner closely with Customer Success and other user-facing teams to holistically support users on Stripe. Facilitate user-facing meetings, both in person and via video conferencing. Contribute to the ongoing design and enhancement of our support offerings. Develop user-centric content that addresses long-term solutions.

As a Customer Success Manager at MongoDB, you will immerse yourself in technology and confront exciting challenges head-on. We seek a proactive individual who excels in managing ambiguity and operates independently while maintaining a strong customer focus. You will serve as a primary contact for MongoDB end-users, utilizing your technical and account management expertise to lead collaboration across Sales, Professional Services, Solutions Architects, and more.This position is available for candidates based in Dublin as part of our hybrid work model.

As a Senior Customer Success Manager at Crusoe Technologies, you will play a pivotal role in ensuring our clients achieve maximum value from our cutting-edge solutions. You will lead strategic initiatives to enhance customer engagement and retention while collaborating with cross-functional teams to drive excellence in service delivery.Your expertise in customer success will enable you to build strong relationships with clients, understand their needs, and tailor solutions that meet their goals. You will coach and mentor junior team members, fostering a culture of continuous improvement and customer-centricity.

As a Customer Success Associate at Datadog, you will play a pivotal role in nurturing and maintaining long-term strategic relationships with our customers. Your primary focus will be on driving product adoption and identifying growth opportunities within a diverse portfolio of Datadog clients, ensuring successful product utilization and customer retention. You will act as a passionate advocate for our customers, striving to provide an exceptional experience across a high volume of accounts. Utilizing a well-defined methodology, you will assess each customer's unique needs and effectively communicate the value of the Datadog product. As we expand our Customer Success team, prioritizing personal development and team achievements is crucial. At Datadog, we value our office culture, emphasizing strong relationships, collaboration, and the creativity that each team member brings. We embrace a hybrid workplace model to enable our Datadogs to achieve a harmonious work-life balance.

Join Our Team as an Enterprise Customer Success Manager!Circit Limited is an innovative and rapidly growing B2B SaaS organization dedicated to transforming business verification in real-time. Our mission is to establish a comprehensive global asset verification platform that empowers auditors to enhance the quality of financial audits while dedicating more time to assisting businesses in maximizing value for all economic stakeholders. We proudly serve a diverse clientele, including prestigious big four accounting firms and leading global banks. We are currently seeking a seasoned Customer Success Manager to oversee and nurture our tier 1 customer accounts, fostering robust relationships within these key networks. You will be responsible for a portfolio of accounts, aiming to optimize sales from established customer relationships while ensuring high retention rates.This position is a maternity leave cover for a duration of 10 months, with the potential for a permanent role based on business needs. Your Role and ResponsibilitiesAs an Enterprise Customer Success Manager, you will:Manage and expand a portfolio of strategic enterprise accounts, focusing on clients with €100k+ ARR.Establish strong, trusted relationships with key stakeholders across large organizations, from daily users to senior executives.Serve as the primary commercial and strategic contact for your accounts, driving retention, adoption, and growth opportunities.Lead renewal, upsell, and cross-sell discussions, confidently negotiating terms at the senior leadership level.Develop comprehensive account plans and engagement strategies that promote long-term success and revenue growth.Proactively manage enterprise customers throughout the full lifecycle, from onboarding and rollout to adoption and renewal.Monitor account health and engagement metrics, identifying risks early and implementing actions to mitigate churn.Gain an in-depth understanding of the Circit platform to confidently demo the product, provide training, and advise customers on best practices.Navigate complex customer organizations, identifying stakeholders and aligning on priorities.Collaborate closely with Sales, Product, Marketing, and Support teams to ensure a seamless customer experience and strong internal alignment.Support enterprise rollouts across new teams and regions, sharing best practices to facilitate customer scaling.Gather customer feedback to inform product development and customer enablement strategies.Contribute to the enhancement of internal playbooks and customer success processes.Take ownership of retention and revenue metrics across your portfolio, contributing to monthly, quarterly, and annual targets.

Notion Labs Inc. is hiring a Scaled Customer Success Manager in Dublin, Ireland. This position focuses on supporting French-speaking clients and helping them get the most out of Notion’s products. Role overview This role centers on building strong relationships with customers who use French as their primary language. The Scaled Customer Success Manager works to understand client needs, answer questions, and guide users so they can achieve their goals with Notion. What you will do Engage with French-speaking customers to ensure they are satisfied with Notion’s offerings Identify customer needs and recommend solutions that fit their workflows Help clients realize the full value of Notion’s products through ongoing support Requirements Fluency in French Strong communication skills Ability to understand and address customer needs

At Delve, we pride ourselves on our rapid response and genuine commitment to our customers' success. Our exceptional customer support is a testament to our dedication, and we are on the lookout for passionate individuals to enhance our Customer Success team. With the backing of Insight Partners, General Catalyst, Y Combinator, and other premier investors, we are thrilled to announce our recent $32M Series A funding, propelling our swift growth!The RoleWe are seeking a Customer Success Manager to take charge of client relationships after the sale. Your primary objective will be to optimize platform usage and ensure compliance rates are met. As the representative face of Delve, your role will be crucial in driving customer success, which will in turn facilitate renewals and opportunities for expansion.Your focus will encompass three main areas:Onboarding: Assisting customers in realizing their first value swiftlyAdoption: Encouraging continuous engagement and usage of the platformRenewal & Growth: Actively identifying achievements and opportunities for expansionOur Customer Success ValuesAt Delve, our Customer Success team embodies the following principles:Conclude Every Interaction - Whether it's a simple thank you or an acknowledgment, ensure every customer interaction ends on a positive note.Go the Extra Mile - Take initiative to alleviate customers' burdens when possible. A thoughtful gesture like sending donuts to celebrate a fundraise can go a long way.Be a Delve Advocate - Maintain a positive representation of Delve in all communications to build trust for renewals and upsells.Regularly Demonstrate ROI - Consistently validate the decision to partner with Delve by illustrating the time and cost savings achieved.Your ResponsibilitiesConduct effective onboarding sessions to facilitate customer setup on the Delve platformRespond to customer inquiries within a 5-minute windowCollaborate with teams from leading companies (e.g., Lovable, 11x, Bland)Schedule regular check-ins to demonstrate value and uncover expansion opportunitiesProactively engage with accounts to boost usage

As a Bilingual Customer Success Manager at Datadog, you will play a pivotal role in fostering strong relationships within our customer base by driving product adoption and ensuring a seamless onboarding experience. Your primary focus will be on advocating for the customer, enhancing their experience, and identifying growth opportunities through effective up-selling and cross-selling strategies. By employing a customer-centric methodology, you will discover unique customer needs and articulate the significant value of the Datadog solutions.At Datadog, we cherish our collaborative office culture, which nurtures creativity and teamwork. Our hybrid work environment enables our team members to achieve a balance that suits their individual lifestyles.

The Customer Success Manager is an integral role for those passionate about technology and eager to tackle new challenges. We seek a dynamic individual who excels in environments of uncertainty and can operate independently while prioritizing customer needs. In this position, you will serve as a primary point of contact for MongoDB end users, leveraging your technical expertise and account management skills while leading the account team across Sales, Professional Services, Solutions Architects, and more. We invite candidates based in Dublin to join our hybrid work model.

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service AI available, enabling businesses to provide round-the-clock, flawless customer service, thereby revolutionizing their customer interactions. Fin can be integrated with our Helpdesk to form a comprehensive solution known as the Intercom Customer Service Suite. This suite offers AI-enhanced support for more intricate or high-touch inquiries that necessitate human intervention.Established in 2011 and relied upon by nearly 30,000 businesses worldwide, Intercom is setting new benchmarks in customer service. Guided by our core values, we continuously push boundaries, work with urgency, and consistently deliver outstanding value to our clients.What’s the Opportunity?Customer Success Managers (CSMs) at Intercom collaborate with a diverse array of dynamic customers across multiple industries, navigating through various phases of their business journey to ensure they extract the full value from their Intercom investment. CSMs actively engage with clients to foster early and sustained success by implementing methodologies that encourage product adoption, solution expansion, and long-term growth.As a CSM, you will cultivate relationships and gain a deep understanding of the Intercom customer journey. You will be equipped to help customers overcome obstacles, delivering value realization through proactive and systematic customer engagement and best practices.You will leverage your product knowledge to assist customers in overcoming challenges associated with the implementation and growth of our AI offerings, acting as a trusted advisor to facilitate necessary changes.You’ll interact with a range of customer profiles, including C-Level executives, CX leaders, and complex global CX teams to support the successful adoption and expansion of their Intercom solution investments.Your ResponsibilitiesEstablish a trusted advisor relationship with C-suite customers, driving success with our platform to ensure they derive maximum value from our solutions throughout their lifecycle.Lead the customer and Intercom account teams (Sales, Partners, Solution Engineers) in crafting Customer Success Plans, which include quarterly business reviews (QBRs), executive business reviews, strategic planning sessions, and, when necessary, churn mitigation plans.Serve as an expert and advisor, maintaining deep knowledge of Intercom products and solutions to enhance our customers' ability to successfully adopt the most relevant features for their specific needs.Engage actively with your customers to foster a collaborative environment and ensure their success.

As a Senior Customer Success Manager at MongoDB, you will play a pivotal role in driving customer satisfaction and success. Our ideal candidate is not only passionate about technology but also eager to embrace new challenges. You will navigate a dynamic environment with a high degree of autonomy while maintaining a strong customer-centric approach. In this capacity, you will serve as a key point of contact for MongoDB’s end users, utilizing your technical and account management expertise to lead your account team across Sales, Professional Services, Solutions Architects, and more.We are keen to connect with candidates located in Dublin or London as part of our hybrid working model.

Nitro Software Inc. provides SaaS tools for digital document management, eSigning, identity verification, and analytics. Serving more than 3 million licensed users and over 13,000 organizations in 157 countries, Nitro works with a wide range of clients, including a majority of Fortune 500 companies. A dedicated team supports customers through every stage, from onboarding to ongoing change management. The company’s culture values growth and teamwork. Five core principles shape how work gets done: uniting around a shared mission, taking ownership, putting customers first, aiming for high standards, and encouraging learning through experimentation. Role overview The Enterprise Customer Success Manager, based in Dublin, acts as the main point of contact for business customers after they sign on. This position centers on helping customers understand and use Nitro’s products, delivering both formal training sessions and self-service materials to speed up adoption and value realization. As the customer’s advocate within Nitro, the CSM listens to feedback and works to balance customer needs with company objectives. Key responsibilities Lead onboarding and training for new enterprise customers. Engage regularly to assess customer satisfaction and highlight areas for improvement. Build and maintain strong customer relationships to support loyalty and retention. Collaborate with internal teams to share customer feedback that informs product development. Monitor usage and success metrics to identify upsell and cross-sell opportunities.