Technical Account Management Manager

As a Manager in Technical Account Management at Stripe, you will lead a dedicated team responsible for ensuring customer success through exceptional technical support and account management. Your role will involve collaborating with cross-functional teams to resolve complex customer issues, optimize product usage, and drive customer satisfaction. You will al…

Discover OktaOkta is recognized as the world's foremost identity solution provider, empowering individuals to securely access any technology, from any location, using any device or application. Our versatile products, including the Okta and Auth0 platforms, are designed for secure access, authentication, and automation, placing identity at the center of business security and growth.At Okta, we embrace a diverse range of perspectives and experiences. We are not solely focused on finding candidates who meet every requirement; we value lifelong learners and individuals who can contribute to our collective growth through their unique backgrounds.Join us in creating a future where identity is truly yours.About the Okta Technical Account Management TeamThe Technical Account Management (TAM) team empowers our clients to implement secure, scalable, and innovative identity solutions, acting as trusted advisors in identity management. We foster lasting success through enhanced technical maturity, guiding clients in their identity strategies and long-term vision, while ensuring they derive maximum value from our suite of products and achieve high retention rates upon contract renewal.About the Auth0 Technical Account Manager RoleThis role presents an exciting opportunity for a seasoned technical professional to join our TAM team with a focus on the Auth0 platform. Auth0 is a versatile, easily integrated authentication and authorization solution tailored for consumer and SaaS applications. Essentially, we aim to enhance the login experience for users. In this position, you will partner with a diverse portfolio of prominent brands during their Auth0 implementation journey, serving as an identity coach. By developing strong relationships with technical stakeholders from the outset, you will gain insight into their business objectives, challenges, and technical environments, ensuring Okta delivers on a strategic plan to address these challenges effectively.

Join our dynamic finance team as an Accounts Payable Manager on a contract basis. We seek a detail-oriented professional who thrives in a fast-paced environment.In this role, reporting to the Financial Controller, your responsibilities will include:Daily processing of invoices.Managing monthly payments efficiently.Conducting creditor reconciliations.Preparing RCT returns.Generating weekly financial reports.

Join Datadog as a Technical Account Manager II where you will play a crucial role in ensuring our clients achieve success with our platform. Your expertise will empower clients to utilize our tools effectively, enabling them to monitor and optimize their applications and infrastructure.In this position, you will collaborate closely with clients to understand their technical requirements and provide tailored solutions. You will also work with cross-functional teams to address client needs, ensuring their satisfaction and enhancing their experience with our products.

About Us Who We Are At Stripe, we are redefining financial infrastructure for businesses worldwide. From leading enterprises to innovative startups, millions rely on Stripe to facilitate payments, drive revenue growth, and unlock new business opportunities. Our mission is to enhance the GDP of the internet, and we have a monumental journey ahead. Join us and be part of a transformative experience that empowers the global economy. The Team As a Senior Technical Account Manager, you will collaborate across teams to support Stripe's most significant and intricate clients. By fostering trusted relationships, you will provide tailored, strategic consultations, proactively identifying areas for improvement to help businesses maximize value for their customers, streamline technical operations, and accelerate international growth with Stripe. Your Role Key Responsibilities Deliver an exceptional Gold Standard Experience to key stakeholders within your assigned accounts. Collaborate with the broader Operations team to equip users with the necessary resources and knowledge to ensure a seamless experience across all support channels. Build and nurture long-term relationships to enhance client loyalty to Stripe and its offerings. Work cross-functionally to devise and implement operational solutions related to fraud, disputes, product adoption, and global expansion. Partner closely with Customer Success and other user-facing teams to holistically support users on Stripe. Facilitate user-facing meetings, both in person and via video conferencing. Contribute to the ongoing design and enhancement of our support offerings. Develop user-centric content that addresses long-term solutions.

Join the dynamic team at Stripe as a Bilingual Technical Account Manager, where you'll play a pivotal role in bridging the gap between our technical capabilities and client needs. In this position, you'll utilize your expertise in account management to foster strong relationships with French-speaking clients, ensuring they receive optimal value from our services.Your contributions will directly impact customer satisfaction and retention, making you an essential part of our mission to simplify online payments for businesses globally.

Datadog is seeking a Technical Account Manager 3 to join the team in either London or Dublin. This role centers on helping customers realize the full potential of Datadog’s monitoring solutions by offering expert guidance and building lasting relationships. Key Responsibilities Guide customers through the integration of Datadog products within their technology environments. Provide tailored technical advice based on each client’s requirements and challenges. Serve as the main point of contact for ongoing customer relationships, ensuring consistent communication and support. Lead onboarding efforts for new clients, helping them get started smoothly with Datadog’s tools. Offer recommendations on best practices to promote effective product adoption and long-term customer success. Location This position is available in Dublin, Ireland or London, United Kingdom.

Who We AreAbout StripeStripe is the leading financial infrastructure platform for businesses, empowering millions—from vast enterprises to ambitious startups—to accept payments, boost revenue, and seize new business opportunities. Our mission is to enhance the GDP of the internet, presenting you with a remarkable chance to contribute to the global economy while undertaking some of the most impactful work of your career.About the TeamAs a part of our Technical Account Management team, Technical Account Managers collaborate across various functions to support Stripe’s most intricate clients. We build trusted relationships, providing tailored strategic consultations and proactively identifying areas of opportunity to help businesses maximize value for their customers, refine their technical operations, and accelerate global growth with Stripe.Your RoleA Risk Technical Account Manager plays a pivotal role in partnering with Stripe’s platform users. They work closely with the Technical Account Management team to oversee a portfolio of platform users, concentrating on enhancing onboarding processes and risk experiences.This role requires a blend of technical acumen and operational risk expertise, delivering customized and scalable technical guidance, conducting risk health checks, and optimizing large platforms. Additionally, Risk TAMs collaborate cross-functionally with internal teams such as Risk Operations, Risk Product and Engineering, Stripe Connect, and Support to ensure an outstanding user experience. The goal is for Risk TAMs to emerge as the foremost subject matter experts within our TAM organization, enriching the internal team with their insights and sharing their expertise for the benefit of our users.

Join Stripe as a Technical Account Manager where your expertise in client relations and technical support will empower our Spanish-speaking customers. You will build strong relationships, provide tailored solutions, and ensure our clients achieve their goals using Stripe’s suite of financial tools.

Conferencing and Facilities ManagerJoin our team as a Full-Time, Permanent Conferencing and Facilities Manager located in Dublin at Chartered Accountants Ireland.About Chartered Accountants IrelandAs the foremost professional accountancy organization in Ireland, Chartered Accountants Ireland proudly represents 40,000 members internationally and educates over 8,600 aspiring accountants. Our members are recognized for their leadership in both public and private sectors, delivering expertise and adhering to the highest standards across their professional endeavors. Engaging with a variety of stakeholders, including governmental bodies and business groups, we address critical issues impacting the accounting profession and the broader economic landscape. We provide unwavering support to our members throughout their careers, from education to qualification and ongoing professional development.Institute ValuesWe foster an environment rooted in our core values of Excellence, Forward-Looking, Openness, and Accountability. Candidates are encouraged to exemplify how these values resonate with their experience and the role they are applying for.Role OverviewThe Conferencing and Facilities Manager plays a crucial role in overseeing the delivery of exceptional facilities management and conference services across our Dublin and Belfast offices. This position is pivotal in ensuring that our workplaces are safe, efficient, inviting, and professionally maintained. Additionally, you will manage the planning and execution of various Institute events, meetings, training sessions, and conferences.The ideal candidate will demonstrate strong operational leadership paired with exceptional customer service skills, ensuring a seamless, professional experience for all internal and external stakeholders.Key ResponsibilitiesLead daily operations for all building and facilities management, encompassing maintenance, repairs, security, cleaning, environmental services, and health and safety compliance.Manage tenant relationships, ensuring adherence to lease obligations, facilitating regular reviews, and promptly resolving issues to maintain strong landlord-tenant relations.Oversee vendor and service provider relationships, ensuring high performance, value for money, and timely delivery of services.Conduct regular building inspections and implement thorough preventive maintenance schedules.Ensure compliance with all statutory, regulatory, and health & safety requirements across both office locations.

About Articul8 AIAt Articul8, we develop advanced Generative AI solutions that empower global enterprises to derive significant value from their data. Our platform is trusted by leading innovative companies, and we collaborate closely with clients to design, implement, and scale AI solutions that yield measurable results. Each team member enjoys genuine ownership, and the work you contribute directly influences our platform and the success of our customers. If you excel in a fast-paced environment where innovation is a daily occurrence and results are tangible, Articul8 is where you can achieve the pinnacle of your career.Role OverviewWe are on the lookout for a Technical Account Manager (TAM) to join our Customer Success team and act as the primary technical consultant for our most pivotal clients. As a TAM at Articul8, you will be the vital link connecting our clients to the full capabilities of our AI platform. Your proactive approach will ensure operational excellence, value realization, and ongoing improvement for our customers. This role combines customer interaction with deep technical expertise, necessitating a strong advocate for the customer within our organization while promoting Articul8's distinctive platform externally.Key ResponsibilitiesCustomer Technical Advisor: Serve as the primary technical contact and trusted advisor for assigned enterprise clients; guide them through solution discovery, onboarding, technical planning, deployment, and continual optimization of the Articul8 AI platform.Solution Enablement: Conduct technical workshops to educate customers on product features and best practices, oversee architecture reviews, and support integration efforts to enhance time-to-value and maximize platform usage.Operational Health: Monitor and proactively manage customer deployments for performance, cost-efficiency, security, and reliability. Provide operational reviews, risk assessments, troubleshooting skills, and incident analyses to uphold high service standards.Customer Advocacy: Proactively represent customer needs and feedback within Articul8; influence the product roadmap by communicating actionable insights, issues, and enhancement opportunities based on actual customer usage and results.Collaboration: Partner cross-functionally with Sales, Engineering, Product, Research, and Customer Success teams to tackle complex technical challenges and meet customer objectives; facilitate information sharing and alignment among stakeholders.Continuous Improvement: Lead initiatives aimed at optimization through automation, monitoring, and process refinement. Create knowledge resources, best practices, and...

About the Opportunity Contentful is seeking an experienced Technical Writing Manager to lead our documentation strategy from inception to execution, enhancing the quality, consistency, and discoverability of our technical content. In this pivotal role, you will design processes and frameworks, streamline workflows, coordinate localization initiatives for our product's UI and documentation, and contribute to building an exceptional knowledge base for developers, marketers, and authors. You are someone who is proactive, inquisitive, and unafraid of ambiguity. You delve deep into issues, introduce structure in areas of uncertainty, and provide clarity in complex scenarios. Your contributions will significantly impact how customers adopt and scale with Contentful, directly influencing our success at the enterprise level. What to Expect? As the Technical Writing Manager, you will oversee a dedicated team of Technical Writers, ensuring our documentation meets high standards while fostering a passion for improving localization: Drive High-Quality Documentation Lead and mentor a team of Technical Writers. Develop a comprehensive documentation strategy encompassing processes, tools, delivery frameworks, and customer feedback loops for ongoing enhancement. Conduct regular evaluations and provide guidance to help writers evolve and maximize their customer impact. Create industry-leading technical content, including API documentation, release notes, how-to guides, and FAQs. Review, test, and edit contributions from non-writing team members. Identify gaps in Contentful’s knowledge base and collaborate cross-functionally to address them. Work alongside product managers, engineers, designers, and customer-facing teams to develop content as needed. Enhance the Help Center to make Contentful more accessible to developers, marketers, and editors. Establish repeatable checklists and process checkpoints for successful documentation releases. Build mechanisms for collecting customer feedback to guide documentation improvements. Own Localization Serve as the subject-matter expert on product UI and documentation localization, leading efforts to ensure our product is accessible to a global audience. Drive and implement the localization strategy for our product UI and documentation. What You Need to Succeed Qualifications: Proven experience in technical writing and managing teams. Strong understanding of documentation best practices and localization processes. Exceptional communication skills, with the ability to present complex information clearly. Ability to work collaboratively in a fast-paced environment. Experience with content management systems and documentation tools.

Who We Are About Stripe Stripe is a leading financial infrastructure platform empowering businesses worldwide. From industry giants to innovative startups, millions leverage Stripe to accept payments, enhance revenue, and unlock new business opportunities. Our mission is to elevate the GDP of the internet, and we have an incredible journey ahead. This is your chance to help shape the global economy and engage in the most impactful work of your career. About the Team As a Technical Account Manager, you will collaborate across multiple functions to support Stripe’s most significant and sophisticated users. By building trusted relationships, we provide tailored strategic guidance and proactively identify areas of opportunity to help businesses maximize value for their customers, streamline their technical operations, and accelerate global growth using Stripe. Your Responsibilities Key Responsibilities Deliver a Gold Standard Experience to key stakeholders in your assigned accounts. Collaborate with the broader Operations team to ensure access to resources and knowledge that promote a Gold Standard Experience across all user interactions, including support channels, documentation, and product feedback. Cultivate long-lasting relationships with users to enhance loyalty towards Stripe and our suite of products. Work cross-functionally both internally and with client organizations to implement operational solutions addressing issues such as fraud, disputes, declines, product adoption, and global expansion. Partner closely with Customer Success and other user-facing teams to enhance user support on Stripe. Lead meetings with users, both in-person and via video conferencing. Contribute to the ongoing development of our support offerings. Create user-facing content focused on long-term solutions.

Expeditors International of Washington, Inc. seeks a Local Account Manager based in Dublin. This role centers on building and maintaining strong relationships with local clients, ensuring they receive dependable logistics support and attentive service. Key responsibilities Oversee a portfolio of local client accounts as the primary contact for logistics matters Collaborate with internal teams to deliver solutions tailored to each client’s needs Monitor service quality and resolve issues quickly to uphold customer satisfaction Spot opportunities to expand business with current clients About Expeditors Expeditors is a global logistics company recognized for its focus on customer service and operational excellence.

Role overview The Technical Project Manager - CMC at Sia leads projects focused on Chemistry, Manufacturing, and Controls. This position manages the full project lifecycle, working closely with teams across the organization to ensure objectives are met on schedule and within budget. What you will do Direct technical projects related to CMC from start to finish Coordinate with cross-functional teams to align on goals and deliverables Track project progress, deadlines, and financials Resolve challenges as they come up to maintain project momentum Location This position is based in Dublin.

Manager - Accounting AdvisoryAs an Accounting Advisory Manager at CFGI, you will collaborate closely with senior management teams of FTSE 100, mid-cap, and emerging companies. In this pivotal role, you will lead project teams, engage with clients, and partner with their Big 4 auditors across all facets of engagements, including report writing and the cultivation of robust client relationships. Take charge of your career with CFGI:· Gain exposure to diverse industries and projects.· Make a meaningful impact on your clients' businesses.· Manage projects from inception to completion.· Engage in direct client interactions and excel in a client-facing capacity.· Enjoy continuous challenges and learn in a collaborative environment alongside top-tier experts.· Benefit from a flexible work environment — office, remote, or client site (specific to engagements).· Forge your unique career path.· Revel in your work! Your expectations:· Collaborate with senior management to address complex accounting challenges and prepare viable resolutions.· Review consultant work on operational due diligence for intricate transactions, such as acquisitions, divestitures, stock offerings, and IPOs.· Ensure consultants deliver financial and regulatory information in alignment with regulatory standards.· Conduct research and document projects regarding new accounting standards, process enhancements, and implementations.· Lead and mentor consultants, acting as a role model while providing innovative solutions that enrich their overall experience.· Participate in recruiting, client relationship cultivation, and business development initiatives.

As a Senior Project Manager / Account Manager at Oliver, you will play a vital role in overseeing and driving the success of our projects while managing client relationships. You will leverage your expertise to coordinate resources, ensure timely delivery, and maintain high-quality standards. This position demands exceptional leadership skills, a deep understanding of project management methodologies, and the ability to foster positive client interactions.

Are you ready to embark on an exciting career in product management? Join Telnyx as a Junior Technical Product Manager. In this role, you will collaborate with cross-functional teams to drive the development of innovative products that enhance communication and connectivity solutions for businesses worldwide.You will have the opportunity to learn from experienced product managers and contribute to product strategy, roadmap planning, and execution. Your analytical skills and creative thinking will be essential in gathering and prioritizing product requirements while ensuring alignment with customer needs and market trends.

The Squarespace Technical Program Management team is seeking a Senior Technical Program Manager to drive our mission of enabling teams to efficiently deliver on top company priorities with predictability. In this role, you will be an integral part of the Commerce organization, fostering collaboration across Product Management, Engineering, and Design teams. Your key responsibilities will include developing clear program plans, maintaining transparent progress tracking, implementing risk mitigation strategies, and enhancing team processes for efficient delivery.This position is based in Dublin, requiring in-office attendance 2 days a week. You will report to the Senior Manager of Technical Program Management.Responsibilities include:Creating comprehensive and useful plans throughout product discovery and delivery phases, including defining scope, milestones, tasks, roles, and responsibilities, as well as risk mitigation.Breaking down silos and facilitating communication across teams and disciplines (Product, Engineering, Design, etc.).Driving discovery momentum from ideation to defined scope and requirements.Monitoring project statuses and reporting updates to stakeholders.

At Intercom, we are revolutionizing customer service through cutting-edge AI technology. Our mission is to empower businesses to deliver exceptional customer experiences.Introducing Fin, our advanced customer service AI agent, designed to provide seamless, 24/7 support. When paired with our Helpdesk, it forms the Intercom Customer Service Suite, an all-encompassing solution that enhances the handling of complex inquiries requiring human interaction.Founded in 2011, Intercom is trusted by nearly 30,000 businesses worldwide, setting the benchmark for customer service excellence. We adhere to our core values, pushing the limits, working with urgency, and continuously delivering unparalleled value to our customers.What’s the opportunity?We are seeking an Accounts Payable (AP) Manager to spearhead our global AP operations. You will manage and nurture the AP team while driving improvements in systems, policies, and workflows. You will oversee daily operations, monthly and quarterly closing activities, and ensure compliance. Collaborating closely with Procurement, FP&A, Tax, and the wider Accounting team, you will scale a high-integrity, efficient AP function. Additionally, you will lead initiatives to enhance AP tools and processes, improving accuracy, cycle times, and stakeholder experience.What will I be doing?Oversee daily P2P operations, including inbox approvals, holds management, and payment processing, ensuring efficiency and accuracy.Ensure quality and timeliness in invoice processing; manage coding, PO application, period alignment, and approver routing; escalate any blockers to guarantee on-time payments.Administer travel and expense policies, managing reimbursement processes and corporate card programs, while ensuring employee compliance.Oversee banking-related AP workflows, ensuring timely transaction allocations and controls.Manage the monthly AP close activities, including reconciliations and variance analysis to support accurate financial reporting.