Customer Service Representative / Office Clerk

As a Customer Service Representative and Office Clerk, you will engage with clients via phone and email, addressing a diverse range of inquiries. Responsibilities include processing payments, implementing policy changes, and efficiently transferring clients to licensed sales producers when necessary. You will also be responsible for scheduling appointments a…

Join Our Team as a Seasonal Client Service Representative! At Cottingham & Butler, we are expanding our horizons and are in search of dedicated Seasonal Client Service Representatives to join our dynamic team! This role is pivotal in ensuring our clients' accounts are accurately maintained and up to date. Your contributions will directly impact our clients' experiences by delivering the exceptional service that Cottingham & Butler is known for. Position Duration: May 2025 - August 2025 As a Seasonal Client Service Representative, your key responsibilities will include: Keeping client accounts current to facilitate their ongoing operations. Developing relationships with clients through friendly interactions, prompt execution of requests, and meticulous attention to detail. Compiling and communicating significant information by preparing detailed reports. What We Seek in a Candidate: Our exemplary team of Client Service Representatives is a vital factor in our impressive client retention rates, which surpass industry standards. We are looking for candidates who possess the following qualities: Exceptional communication and interpersonal skills. The ability to manage and prioritize multiple tasks effectively. A capacity to thrive under pressure while maintaining strong attention to detail. A background in insurance is advantageous but not necessary; we are more focused on finding individuals with the right personal attributes. While we don’t expect you to master every aspect immediately, these characteristics are essential for success in this role. About Cottingham & Butler: At Cottingham & Butler, we are committed to supporting our clients through life’s most challenging moments. Our guiding principles are not merely words; they are a commitment to excellence that shapes our culture and aligns with our clients’ values. We focus on hiring and nurturing remarkable talent with a passion for success, a commitment to learning, and a readiness to embrace challenges. We strive to serve our clients’ best interests through top-notch service, innovative solutions, and continuous performance evaluation.

SISCO, a proud part of Cottingham & Butler, stands out as a premier third-party benefit administration firm committed to enhancing the value of employee benefits for our clients. We believe in delivering a seamless yet personal experience by hiring top-notch talent and leveraging cutting-edge technology. Our dynamic environment thrives on driven, ambitious individuals like yourself.We are on the lookout for enthusiastic, customer-oriented candidates to fill our Service Representative role. Our focus is on prioritizing the customer experience and continuously seeking ways to enhance our operations. Above all, we cherish an open-door culture where the insights and contributions of our team members are valued and encouraged.Our Service Center operates Monday to Thursday from 7 AM to 7 PM and Friday from 7 AM to 5 PM.Key Responsibilities:Responding to customer inquiries regarding benefits plans.Processing Medical and Dental claims efficiently.Acquiring and retaining extensive technical knowledge.Efficiently navigating multiple record-keeping systems.What We Seek:Exceptional verbal and written communication skills.A keen ability to multitask with strong attention to detail.Experience working with a diverse customer base.Preferred: Licensed in Life and Health or willingness to obtain within 180 days of employment (paid study time).Experience:Previous customer service experience is essential.Experience in medical or call center environments is advantageous.Full-Time Benefits - Most benefits start on day one.Medical, Dental, and Vision Insurance.Flexible Spending Account or Health Savings Account.401(k) with company matching.Profit Sharing/Defined Contribution (1-year waiting period).Paid Time Off and Paid Holidays.Company-paid Short-Term and Long-Term Disability.Maternity and Parental Leave.Subsidized Parking.Company-paid Life and Accidental Death Insurance.

Join our dynamic team at Domino's Pizza as a Customer Service Representative! In this role, you will be the voice of our brand, providing exceptional service to our customers. You will handle orders, address inquiries, and ensure that our customers have a delightful experience with every call.

Domino's Pizza in Dubuque is looking for a Customer Service Representative to join the team. This position focuses on delivering friendly and accurate service to every customer, whether in person or over the phone. Key Responsibilities Welcome customers as they arrive and answer incoming calls with a positive attitude Take orders accurately and process payments Respond to questions about menu options and specials Work alongside team members to make sure each customer has a good experience Role Overview This role is central to creating a positive atmosphere in the Domino's Dubuque store. Customer Service Representatives help with order taking, handle transactions, and support guests throughout their visit or call. Teamwork and clear communication are important in this position.

Financial Services Representative Join the dynamic team at SISCO (Self Insured Services Company)! We are excited to welcome a Financial Services Representative who will play a crucial role in our financial operations. This position focuses on the preparation and reconciliation of financial statements. You will also assist in identifying and resolving account discrepancies. We seek a detail-oriented individual with a strong affinity for numbers to excel in this role! Full-Time Benefits - Most benefits start on day one! Comprehensive Medical, Dental, and Vision Insurance Flexible Spending Account or Health Savings Account 401(k) with company matching contributions Profit-Sharing/Defined Contribution plan (1-year waiting period) Paid Time Off and Paid Holidays Company-paid Short-Term and Long-Term Disability Insurance Maternity and Parental Leave Subsidized Parking Company-paid Term Life and Accidental Death Insurance About SISCO: Founded in 1980, SISCO is a boutique third-party administrator known for expertly managing unique and complex employee benefit plans. We proudly serve over 600 employers and more than 1,000,000 members from our headquarters in Dubuque, IA. In an industry where many health insurance carriers have strayed from prudent practices, SISCO stands out by administering employer plans with the same care and diligence as our own. Discover more at www.siscobenefits.com Want to stay updated? Follow us on www.CottinghamButler.com | LinkedIn | Facebook

Join Our Team as a Client Service Representative! Cottingham & Butler is expanding, and we are excited to welcome new Client Service Representatives to our dynamic team! In this essential role, you will engage directly with our clients to ensure their accounts remain current and operational. Your contributions will be vital as you deliver the exceptional service that Cottingham & Butler is known for. Core Responsibilities: Maintain and update client accounts to facilitate smooth operations. Foster client relationships through friendly communication, prompt responses to requests, and meticulous attention to detail. Compile and deliver critical information through comprehensive reports. What Makes You a Great Fit: Our Client Service Representatives play a pivotal role in achieving our impressive client retention rates. To excel in this position, you should possess exceptional communication and interpersonal skills, be adept at managing multiple tasks, thrive under pressure, and have a keen eye for detail. While a background in insurance is a plus, it is not a requirement. We prioritize candidates who embody the right personal qualities over specific experience, and we are committed to providing training for those new to the industry. Benefits of Joining Our Team: Medical, Dental, and Vision Insurance Flexible Spending or Health Savings Account (HSA) 401(k) Plan with Company Match Profit-Sharing/Defined Contribution (1-year waiting period) Paid Time Off and Holidays Company-Paid Short and Long-Term Disability Maternity and Parental Leave Subsidized Parking Company-Paid Life and Accidental Death Insurance To learn more about the role, watch our video here.

Are you an enthusiastic individual looking for a rewarding career that provides flexibility and opportunities for advancement? Your search ends here! Enjoy the convenience of working from home with a schedule that fits your lifestyle, enabling you to harmonize your personal and professional commitments while elevating your career.As a Client Services Representative, you will play a crucial role in ensuring the financial security of families.Key responsibilities include:• Leading virtual consultations with clients.• Evaluating client needs and providing insightful solutions.• Building enduring client relationships through regular follow-ups.• Handling administrative duties such as note-taking and scheduling as necessary.Incentives offered:• No cold calling• Access to a qualified lead program• Career advancement opportunities based on performance• Weekly pay schedule• Comprehensive training and mentorship• Access to industry-leading tools and technology• Work from home with web conference-based presentationsWe are seeking candidates who possess the following traits:Passionate, Competitive, Motivated, Dependable, Hardworking, Adaptable, Flexible, and Trainable.If you are a dedicated, motivated team player, this could be the perfect opportunity for you!*Interviews will be conducted via Zoom video conferencing.(Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)

Join the Boyd Gaming team as a Full-Time Security Officer, where you will play a crucial role in ensuring the safety and security of our guests and employees. This position involves monitoring premises, conducting regular patrols, and responding to incidents promptly and professionally. We seek dedicated individuals who can maintain a safe environment while delivering exceptional service.

Role overview The Business Development Representative at hibu in Dubuque, Iowa plays a key part in connecting with potential clients and supporting business growth. This position centers on relationship-building and understanding the unique needs of each prospect. As a member of the sales team, the representative introduces marketing solutions that fit each client’s goals. What you will do Initiate conversations with potential clients about their business objectives Listen closely to identify client needs and challenges Present hibu’s marketing services as personalized solutions Work alongside the sales team to help drive company growth Requirements Interest in sales and building client relationships Clear, effective communication skills Drive to support team achievements

Are you looking for a flexible way to boost your household income with the potential to earn an additional $1,000 to $2,000 per month? Join us as a part-time Sales Representative in the financial services sector, working entirely from the comfort of your home. This role offers you the chance to tap into a trillion-dollar industry while maintaining the security of your current job. Imagine paying off your mortgage early, planning that family vacation, or saving for early retirement—all achievable with just 20 hours a week!As a vital part of our team, you will provide personalized benefits solutions that enhance your clients' financial security for the future. Your responsibilities will include:• Engaging virtually with clients to develop empowering financial strategies.• Building lasting relationships with clients.• Staying informed about industry trends to enhance your expertise.• Collaborating with a vibrant remote team, where teamwork drives success.Benefits of Joining Us:• Work from anywhere in a fully remote setup• Extensive training and support provided• Enjoy a fun, energetic, and positive team culture• Opportunities for rapid career advancement• Weekly pay structure• Potential for residual incomeKey Responsibilities:• Manage inbound and outbound client calls• Schedule appointments based on client inquiries• Present and explain insurance products and benefits packages via virtual meetings• Complete insurance applications• Participate in ongoing training sessions as needed*All interviews will be conducted via Zoom video conferencing.(Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)

As an Administrative Assistant III, you will play a vital role in supporting our team by managing schedules, coordinating meetings, and handling correspondence. Your organizational skills will be key to ensuring seamless operations and effective communication within the office.

Embark on a rewarding career with our Claims Academy, where we are shaping the future generation of skilled Claims Adjusters! Location: Dubuque, Iowa - in-office role At Cottingham & Butler, we are thrilled to announce our rapid expansion, leading us to seek multiple Claims Representatives to join our dynamic team! Don't worry if you lack experience; our comprehensive training program will equip you with all the knowledge and resources necessary for success. You will kick off your journey surrounded by industry experts, dedicated trainers, and supportive colleagues who are committed to your professional development from day one! As a Claims Representative, your responsibilities will include: Thoroughly analyzing and processing claims Engaging in conversations with injured employees, medical professionals, executives, and attorneys nationwide Collaborating with private investigators when fraud is suspected Providing advice to clients and negotiating settlements on their behalf Proactively managing litigation processes This role guarantees variety and excitement! Each claim presents a unique challenge, ensuring that you are continually learning and encountering new experiences. The ideal candidate will possess a Bachelor's degree, prior experience in an office or customer service environment, a competitive spirit, and the ability to thrive in a fast-paced professional setting.

About the Role Brakes Plus in Dubuque is hiring an Automotive Service Advisor. This position centers on customer interaction and problem solving. Service Advisors greet clients, listen to their automotive concerns, and recommend the right services to keep vehicles running smoothly. What You Will Do Welcome customers and discuss their vehicle needs Explain recommended maintenance or repairs clearly Coordinate with technicians to ensure service accuracy Help customers understand their options and answer questions

Job Title: Sales Leader - Benefits Wholesale ServicesReports To: Executive Vice President, Benefit ServicesPosition Summary: As the Sales Leader for our Benefit Services division, you will spearhead a dynamic team dedicated to delivering comprehensive solutions including SISCO (medical TPA), HealthCheck360 (wellness & advocacy), medical management, and BCC (HRIS/consolidated billing). Your mission: to cultivate a high-performing sales team, forge robust broker relationships nationwide, secure complex business deals, and enhance a cohesive platform that reduces claims costs, increases engagement, and streamlines administration. You will be responsible for recruiting, mentoring, and empowering sales executives, developing strategic initiatives, and collaborating with executive leadership on product and marketing efforts to drive new business and improve client retention.Essential Functions:Lead and supervise the sales executive team, establishing performance metrics, holding regular sales meetings, and ensuring the availability of necessary resources for success.Accompany sales executives on client calls when necessary to facilitate closing deals.Recruit, train, and develop new sales executives, implementing structured development plans and comprehensive training programs.Define and allocate sales territories to minimize overlap and inefficiencies.Develop protocols for managing incoming leads from national portals, conferences, and online opportunities.Craft strategies to enhance engagement with leading brokers in the United States.Provide strategic insights to the Executive Vice President regarding product and pricing strategies to maintain competitiveness.Collaborate with the Executive Vice President on marketing budgets, strategic priorities, and event participation; recommend new target verticals and distribution channels.Become a subject matter expert on the company’s offerings and competitive differentiators; ensure that all sales executives can articulate these effectively.Perform additional duties as assigned by the Executive Vice President.Metrics of Success:Annual new business generationClient retention ratesSuccessful sales executives countSignificant market penetration with new brokers

SISCO, part of Cottingham & Butler, is a premier third-party benefit administration firm committed to enhancing the value of employee benefits for our clients. We prioritize delivering an effective, personalized experience by attracting top talent and utilizing cutting-edge technology. We are seeking a dedicated and results-oriented Service Supervisor to become a vital member of our expanding team. In this pivotal role, you will cultivate motivated, high-performing employees and guarantee that our clients receive prompt, accurate, and exceptional service. Your leadership will significantly influence the experiences of both our team and our customers. Key Responsibilities: Ensure team members meet and exceed performance and accuracy targets. Lead, coach, and develop staff through effective training, constructive feedback, and recognition. Manage hiring, supervision, and retention of service staff; conduct performance evaluations and support professional development. Provide regular feedback to Quality Assurance and Operations to identify trends and training opportunities. Maintain service turnaround times and standards that align with client and SISCO expectations. Oversee daily workflow and projects associated with PPO and Provider Maintenance.

Job Title: Benefit Services Sales Manager Reports To: Executive Vice President, Benefit Services Position Overview: As the Benefit Services Sales Manager, you will spearhead a dynamic team responsible for delivering comprehensive solutions including SISCO (medical TPA), HealthCheck360 (wellness & advocacy), medical management, and BCC (HRIS/consolidated billing). Your mission is to expand the sales force, cultivate broker partnerships nationwide, secure complex business, and enhance a holistic platform that minimizes claims costs, enhances engagement, and simplifies administrative processes. You will be tasked with recruiting, mentoring, and empowering sales executives, establishing strategic direction, and collaborating with executive leadership on product and marketing initiatives to drive new business growth and enhance client retention. Key Responsibilities: Oversee all sales executives, establishing activity metrics, conducting regular sales meetings, and ensuring the team has the resources needed for success. Join sales executives on client calls as required to finalize business deals. Recruit, train, and mentor new sales executives; implement structured development plans and comprehensive training programs. Define and optimize sales territories to enhance efficiency and avoid overlap. Create policies and procedures for managing incoming leads from various national channels, including conferences and online sources. Develop strategies to deepen engagement with leading brokers across the U.S. Provide insights to the Executive Vice President regarding product offerings and pricing strategies to maintain competitiveness. Collaborate with the Executive Vice President on budget allocation for marketing, event priorities, and suggest new verticals and distribution avenues. Establish expertise in the company's products and unique selling propositions; ensure all sales executives can effectively communicate these differences. Perform additional duties as assigned by the Executive Vice President. Metrics for Success: Annual new business generation Client retention rates Success rates of sales executives Significant engagement with new brokers

HealthCheck360 is excited to announce an immediate opening for a dedicated and enthusiastic Condition Management Account Coordinator. In this pivotal role, you will engage with our participants by answering inbound calls and making outbound calls to those enrolled in our Condition Management Program. The great news? No prior experience is necessary—we provide comprehensive training! We are looking for individuals who excel in customer service and thrive both independently and as part of a team. Our commitment to putting participants first drives our mission, and we continuously seek ways to enhance our services. We foster an open-door culture where the insights and ideas of our team members are highly valued. Key Responsibilities: Respond to participant inquiries promptly and effectively. Assist participants through email and online messaging platforms. Accurately document all communications with participants. Required Skills: Excellent verbal and written communication skills. Meticulous attention to detail. Compensation & Benefits: Most Benefits Begin on Day 1 Comprehensive Medical, Dental, and Vision Insurance Flexible Spending Account or Health Savings Account 401(k) Plan with Company Matching Profit-Sharing/Defined Contribution (1-year waiting period) Paid Time Off and Paid Holidays Company-Paid Short-Term and Long-Term Disability Insurance Maternity and Parental Leave Subsidized Parking Options Company-Paid Term Life and Accidental Death Insurance About Cottingham & Butler’s Health and Wellness Division: Our Health and Wellness division was designed with both employer needs and participant experiences in mind. Our focus is on lowering medical costs while enhancing employee engagement and productivity. We achieve this through on-site biometric screenings, interactive participant engagement via technology, tailored communications based on specific risks, and promoting positive behavior changes through our Health Coaching and Condition Management initiatives. For more information, follow us on www.CottinghamButler.com | LinkedIn | Facebook

Are you a driven individual looking for a rewarding career that allows for flexibility and ample growth opportunities? Your search ends here! With the possibility to work from the comfort of your home and a flexible schedule, you can achieve a harmonious balance between your personal and professional life while propelling your career forward.In this pivotal role, you will play a crucial part in safeguarding families’ financial futures.Key Responsibilities:• Conduct virtual consultations with clients to assess their financial needs.• Provide insightful advice and solutions tailored to clients’ unique situations.• Foster enduring relationships with clients through regular follow-ups.• Perform necessary administrative tasks, such as note-taking and scheduling.What We Offer:• No cold calling required.• Access to a qualified lead program.• Opportunities for advancement based on performance.• Weekly pay schedule.• Comprehensive mentorship and training provided.• Access to industry-leading tools and technology.• Work from home with web conference-based presentations.We are looking for candidates who exemplify the following traits: Passionate, competitive, motivated, reliable, hard-working, adaptable, flexible, and trainable.If you are a dedicated team player eager for an exciting opportunity, we would love to hear from you!*All interviews will be conducted via Zoom video conferencing.(Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)

Join HealthCheck360 as a Condition Management Account Coordinator and embark on a rewarding career where your passion for customer service can truly make a difference. We are seeking enthusiastic and driven individuals who excel in providing exceptional support to our participants enrolled in the Condition Management Program. This position involves responding to inbound calls and making outbound communications, all while receiving comprehensive training to set you up for success!At HealthCheck360, we prioritize our participants and continuously seek ways to enhance our operations. Our open-door culture values and appreciates the insights and suggestions of our team members. If you thrive in a collaborative environment and are ready to contribute to positive participant outcomes, we want to hear from you!