About the job
IT Support Engineer Job Description
__________________________________________
About Us
At Tarro, we create innovative solutions designed to empower small brick-and-mortar restaurants, alleviating the operational challenges they face. Our comprehensive multi-product ecosystem features AI-driven order taking, delivery facilitation, payment processing, and point-of-sale software, ensuring seamless connections between restaurants and their patrons. By integrating technology and human expertise, we tackle real-world problems that small business owners encounter.
We prioritize customer success and approach our work with a customer-first mindset. In an industry worth over $1 trillion in the U. S. that is largely underserved by technology, we believe small restaurant owners deserve access to affordable, cutting-edge solutions that rival those available to larger chains.
With nearly a decade of profitability and a remarkable 5x growth in revenue over the last three years, Tarro was valued at $450 million following our last fundraising round in mid-2022. Our continued growth is evident in our expanding customer base, innovative product development, and increasing team size. We proudly serve thousands of loyal restaurants and have positively impacted nearly 20 million customers. We are honored to be recognized as one of Built In’s top companies to work for in 2023.
To discover more about our culture, values, and how you can contribute to the success of small restaurants, please visit us here!
What We Seek
Tarro is in search of a skilled IT Support Engineer to deliver technical support, both on-site and remotely, to end-users facing hardware, software, and networking challenges. You will play a crucial role in managing software installations, addressing network failures, troubleshooting hardware issues, and resolving various IT-related problems.
Key Responsibilities
Proactively monitor and maintain computer systems and networks.
Install and configure computer hardware, software, systems, networks, printers, and scanners.
Investigate and diagnose solutions for software and hardware issues.
Respond promptly to service issues and requests.
Provide assistance via phone, email, and chat support.
Collaborate with team members to enhance service delivery and customer satisfaction.
