Senior Associate at WNS Global Services | Durban

WNS Global Services is seeking a highly motivated and experienced Senior Associate to join our dynamic team in Durban. In this role, you will be responsible for driving operational excellence and ensuring high-quality service delivery to our clients.As a Senior Associate, you will leverage your expertise to analyze business processes and implement improvemen…

Join WNS Global Services, a leading provider of Business Process Management (BPM) solutions, in our Durban office. We are committed to delivering exceptional services to our clients worldwide. This position offers an exciting opportunity to be part of a dynamic team focused on innovation and excellence.

We are seeking a dynamic and motivated Assistant Manager of Training to join our team in Durban. In this role, you will support the development and implementation of training programs that drive employee performance and engagement. You will work closely with management to identify training needs, design effective training content, and facilitate engaging learning experiences.

Join our dynamic team at WNS Global Services as an Operations Manager in Durban. In this pivotal role, you will oversee daily operations and drive efficiency and productivity within our teams. Your leadership will guide our workforce to meet and exceed performance objectives while ensuring the highest levels of service quality.

Join WNS Global Services as a Team Leader in Durban, South Africa! We are looking for a dynamic leader to oversee our teams, drive performance, and foster a culture of excellence. In this role, you will be responsible for managing daily operations, mentoring team members, and ensuring that targets are met while maintaining high employee satisfaction.

Join our dynamic team at WNS Global Services as a Call Center Agent specializing in Insurance. In this role, you will be at the forefront of providing exceptional customer service and support to our insurance clients. Your ability to communicate effectively and empathize with customers will be key to resolving inquiries and building trust.As a Call Center Agent, you will handle incoming calls, assist with policy inquiries, and provide information on various insurance products. This is an excellent opportunity for individuals who are passionate about helping others and thrive in a fast-paced environment.

Join our dynamic team as an Inbound Call Center Agent in Durban! As a vital member of our customer service team, you will be responsible for handling incoming calls and providing exceptional service to our clients. Your ability to communicate effectively and resolve customer inquiries will help us maintain our reputation for outstanding service.

Join our dynamic team at WNS Global Services as an Inbound Call Center Agent in Durban, South Africa. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle incoming calls effectively, addressing customer inquiries and resolving issues with professionalism and care. This is a fantastic opportunity to develop your communication skills and grow within a leading global business process management company.

Join our dynamic team at WNS Global Services as a Team Leader for our Outbound Operations in Durban. In this leadership role, you will guide and inspire a team of professionals to achieve exceptional results in outbound sales and customer engagement. Your ability to foster a positive team culture, drive performance, and implement effective strategies will be key to our success.

Join our dynamic team as an Inbound Team Leader in Durban, where you will lead and inspire a group of dedicated professionals in delivering exceptional customer service. In this role, you will be responsible for overseeing team performance, ensuring adherence to company standards, and fostering a positive work environment. Your leadership will be crucial in driving team success and enhancing customer satisfaction.

Join our dynamic team as a Customer Service Agent in the Utilities sector, where you will be the frontline support for our valued clients. Your primary responsibilities will include assisting customers with their inquiries, resolving issues efficiently, and providing exceptional service to ensure customer satisfaction. This is a fantastic opportunity for individuals who are passionate about customer service and eager to contribute to a fast-paced environment.

Join our dynamic team as a Customer Service Agent where you will play a crucial role in delivering exceptional service to our valued clients. You will be the first point of contact for customer inquiries, providing timely and accurate information while ensuring a positive customer experience.

We are seeking a dynamic and driven Team Leader to join our vibrant team at WNS Global Services in Durban. In this pivotal role, you will be responsible for guiding and motivating a team of professionals to achieve excellence in customer service and operational performance. Your leadership will be instrumental in fostering a positive work environment and ensuring the delivery of top-notch service to our clients.

Join SGS as a Field Operations Intern and immerse yourself in the dynamic world of inspection and field testing. This internship offers you the opportunity to work alongside industry experts, gaining hands-on experience in various field operations. As part of our team, you will contribute to ensuring quality and compliance in various sectors.

Vision Elevators Pty Ltd is looking for a Safety Officer to join the team in Durban. This role centers on supporting a safe workplace and upholding compliance with all relevant safety regulations. Role overview The Safety Officer will take charge of risk assessments, monitor safety standards, and help implement protocols that protect employees and operations. Attention to detail and a strong sense of responsibility are key to success in this position. What you will do Ensure compliance with safety regulations and company policies Conduct regular risk assessments across work sites Develop and implement safety procedures Promote a culture of safety within teams Who we are looking for We value candidates who care deeply about workplace safety and can encourage others to follow best practices. The ability to communicate clearly and work effectively with different teams is important for this role.

WNS Global Services is seeking a dynamic and motivated Assistant Manager - Operations to join our team in Durban, South Africa. In this role, you will play a crucial part in overseeing daily operations, streamlining processes, and ensuring our team meets performance targets. Your leadership skills will be essential in driving team engagement and fostering a culture of excellence.

Join our dynamic team as an Assistant Manager - Operations, where you will lead a dedicated group of Sales and Retentions associates. Your role will focus on cultivating a customer-centric, high-performance culture while effectively managing people, metrics, and projects. Your primary objective will be to drive revenue growth and enhance business retention through continuous improvement initiatives.Utilizing advanced systems and technology, you will ensure efficient and effective operations while fostering the growth and development of your team. You will oversee the entire sales campaign process, from initial sale initiation and validation to addressing any subsequent queries throughout the sales journey. This includes both inbound and outbound activities along the way.Your responsibilities will include, but are not limited to:Customer retention and personalized sellingProactively managing accounts and behaviors to take appropriate actionsHandling account inquiriesOverseeing administration and changesProviding individualized supportEnhancing resolution efficiencyMeeting strategic targetsCoaching and developing team members

As a Senior Art Director at Oliver, you will lead creative teams in the development of innovative design solutions that elevate our clients' brands. Your expertise in visual storytelling and design principles will play a crucial role in shaping impactful campaigns. Collaborate with cross-functional teams and inspire others to achieve excellence in creative execution.

Join AECOM as a Senior Mechanical Engineer and be a pivotal part of our innovative engineering team in Durban. We are seeking an experienced professional who is passionate about mechanical engineering and is eager to tackle complex challenges in various projects. Your expertise will contribute to our mission of delivering world-class engineering solutions.

Job Title: Customer Service Call Center AgentsLocation: Durban, South AfricaKey Responsibilities:Manage both inbound and outbound calls with a focus on professionalism and courtesy.Deliver precise information regarding our diverse range of products and services to clients.Effectively address and resolve customer inquiries and complaints.Maintain accurate records of all customer interactions for future reference.Adhere to established communication scripts and guidelines.Achieve or surpass defined performance targets and metrics.Collaborate with team members and cross-functional departments to enhance the customer experience.Stay updated on company policies, procedures, and promotional offers.