About the job
Assent is hiring a Customer Support Associate for a 6-month contract based in Eldoret. This role serves as the main contact for suppliers, handling questions and helping them navigate the Assent platform.
What You Will Do
- Respond to supplier inquiries by phone, email, or chat
- Guide suppliers through platform features and processes
- Troubleshoot issues and work to resolve them promptly
- Maintain clear, professional communication at all times
What Helps You Succeed
- Strong communication skills
- A customer-focused mindset
- Ability to explain technical details in simple terms
- Comfort working with online platforms
This is a 6-month contract position.
