About the job
Join the vibrant community at Centorrino Technologies (CT), where we strive to exceed expectations in technical support. Recognized as a Great Place to Work for 2024-2025 and one of Australia's Best Medium Workplaces 2025, with an impressive eNPS score of 68, we take pride in our culture and commitment to our team.
As we grow, we are looking for a dedicated Desktop Support Officer specializing in Audio Visual systems to deliver exceptional onsite technical assistance to our educational clients in Melbourne. This full-time position requires your presence at customer sites to ensure seamless operation of AV technologies.
Key Responsibilities:
- Support and maintain classroom AV systems, including interactive panels, projectors, audio systems, microphones, and wireless presentation technologies.
- Promptly troubleshoot and resolve AV-related incidents.
- Ensure operational readiness of all learning spaces at the beginning of each school day.
- Document classroom AV configurations accurately.
- Provide AV setup and support for various school events such as assemblies, services, information nights, and meetings.
- Configure staging, lighting, projection, and audio mixing for events.
- Operate sound desks and presentation systems during events.
- Coordinate testing and rehearsals for events.
- Maintain and support auditorium AV systems, public address systems, digital signage, and video conferencing technologies.
- Monitor the lifecycle of AV assets and recommend necessary upgrades.
- Collaborate with the IT Site Lead on AV planning and standardization.
- Liaise with third-party AV vendors for maintenance and installations.
- Provide Level 1 and Level 2 desktop support as required.
- Assist staff and students with AV integration on their devices.
- Manage meeting room technologies and executive conferencing systems.
- Maintain accurate ticket logging and time recording using our service desk platform.
- Conduct regular inspections of key AV spaces.
- Identify recurring issues proactively and recommend improvements.
- Maintain an inventory of spare equipment, including cables and adapters.
- Develop quick-reference guides for staff use.
