About the job
About Us:
Founded in 2007, Wifinity emerged to address a critical challenge, ensuring reliable connectivity for our armed forces. Often stationed in remote locations, the military faced significant obstacles in accessing traditional broadband services.
This issue extends beyond military personnel; students in university accommodations, families enjoying holiday resorts, and residents of shared or retirement communities also struggle with conventional broadband solutions.
At Wifinity, we stand apart by delivering the advantages of traditional broadband, including high-speed internet, secure WiFi, and privacy, without the common drawbacks. Our flexible contracts and Pay As You Go options allow customers to pay solely for the services they require, eliminating hefty penalties and long-term commitments.
We simplify connectivity.
The Opportunity:
We are in search of a proactive Field Operations Engineer who will serve as the onsite ambassador for Wifinity, delivering exceptional customer support and technical solutions. You will be involved in commissioning new or upgraded sites, ensuring installations adhere to design and company standards. This role offers hands-on experience with large-scale networks and infrastructure, playing a vital role in enhancing customer satisfaction and operational excellence.
Key Responsibilities:
- Troubleshoot network and client device issues onsite, addressing both technical and physical challenges.
- Collaborate with Customer Service, Technical Support, and Installation teams to diagnose, resolve, and activate sites efficiently.
- Conduct network performance analysis, compile reports, and respond to monitoring alerts.
- Perform scheduled maintenance and address live break-fix faults in the field.
- Execute wireless surveys, Wi-Fi optimization, and ensure compliance with installation standards.
- Provide technical services for infrastructure installation including cabling, fibre, cabinets, and switches.
- Commission remote sites onto the Wifinity core network, ensuring proper integration of circuits, radio links, fibre distribution, access points, and switches.
- Audit installation quality, serving as the handover acceptance from installation teams.
- Develop and implement test procedures for cabling, fibre, wireless coverage, and product testing.
- Investigate and repair faults, collaborating with the management team and relevant stakeholders.
- Maintain accurate records of changes and ensure new hardware/services are integrated into monitoring systems.
- Keep workflow process reports updated and provide ongoing technical support.
- Ensure compliance with Health & Safety standards, maintaining safe working conditions.
- Train and support Field Engineering staff as required.
