Customer Success Manager at Compass | Naples, Florida

At Compass, we are dedicated to assisting individuals in discovering their ideal place in the world. Established in 2012, we are transforming the real estate landscape through our comprehensive platform that empowers residential real estate agents to provide outstanding service to both sellers and buyers.As a Customer Success Manager, also known as an 'Agent…

About Connecteam:At Connecteam, we are a dynamic startup based in Tel Aviv, dedicated to revolutionizing the work experience for the vast majority of the global workforce—those who work deskless. Our innovative business management platform empowers numerous organizations by simplifying team management and alleviating daily challenges, allowing them to concentrate on business growth. Job Overview:We are on the lookout for a motivated and tech-savvy Technical Customer Success Manager to join our vibrant team. This pivotal role involves delivering exceptional professional services to our clients, customizing Connecteam features according to their workflow needs, integrating our platform with other systems, and migrating data from existing tools into Connecteam. You will collaborate closely with our Customer Success and R&D teams to build expertise and provide stellar service, thereby streamlining customer onboarding processes and saving them valuable time.

Director of Customer Success About Connecteam: Connecteam is an innovative startup based in Tel Aviv, dedicated to transforming the work environment for deskless employees, who make up 80% of the global workforce. Our comprehensive business management platform empowers thousands of businesses by simplifying team management, enabling them to focus on growth and operational efficiency. Position Overview:The Director of Customer Success will spearhead the post-onboarding phase for our mid-market enterprise and strategic accounts. This role is crucial for enhancing long-term customer retention, product utilization, and overall satisfaction. You will lead three specialized teams, ensuring successful product integration at all organizational levels—from executives to frontline staff. Your leadership will be pivotal in nurturing customer relationships, optimizing success metrics, and elevating the customer experience. Key Responsibilities: Post-Onboarding Ownership: Assume responsibility for customer success following onboarding, focusing on driving product adoption, retention, and engagement among mid-market and strategic accounts. Team Leadership: Lead and mentor three teams dedicated to ensuring successful product implementation and customer success across key accounts. Cultivate a high-performance culture through effective communication, empowerment, and professional development. Customer Retention & Expansion: Strategically drive retention and expand customer relationships through tailored engagement approaches. Product Adoption & Implementation: Utilize extensive knowledge in large-scale product deployment to assist organizations—from executive leadership to end users—in seamlessly integrating Connecteam’s platform into their operations. Customer Journey Management: Oversee the customer journey post-onboarding to ensure a seamless transition to long-term success, ensuring customers consistently derive value from Connecteam. KPI Monitoring: Regularly track and report on essential success metrics, including retention rates and product adoption statistics. Proactively identify and address any issues that could impact customer satisfaction or retention.

Hippocratic AI develops generative AI technology for healthcare, with a focus on safe, autonomous clinical conversations. Its proprietary large language models, part of the Polaris constellation, have demonstrated accuracy rates above 99.9% in real-world settings. The company is led by CEO Munjal Shah and co-founded by a group that includes physicians, hospital executives, and AI experts from institutions such as Johns Hopkins, Stanford, and Google. Backed by $126M in Series C funding and valued at $3.5B, Hippocratic AI is committed to advancing patient outcomes with its healthcare-exclusive, safety-focused LLMs. Role overview The Customer Success Executive is based in Florida and works closely with health systems, focusing on high-touch, onsite implementation. This position acts as an embedded partner within client organizations, similar to roles found in leading consulting firms. Weekly travel to client locations is expected, where direct collaboration with clinical, operational, and IT leaders takes place. The primary goal is to implement and scale Hippocratic AI’s solutions, manage post-sale execution, and drive measurable improvements in clinical settings. This role reports to the Customer Success Director and represents Hippocratic AI within assigned health systems. What you will do Lead the implementation of Hippocratic AI solutions, spending significant time onsite with clients. Oversee post-sale delivery to ensure smooth rollout and strong client satisfaction.

About Modern.aiModern.ai is an innovative business intelligence platform that powers leading brands in the e-commerce sector. Since our inception in March 2025, we have tracked billions in revenue across numerous brands, including those endorsed by celebrities and major players in modern e-commerce.Our platform seamlessly integrates attribution, analytics, automation, AI, and revenue operations. We collaborate with top-tier operators who are deeply invested in performance, data integrity, and efficiency.In this role, you'll represent a product that has significant scale, real customers, and high expectations.The RoleWe are seeking a proactive Customer Success Manager to take charge of the customer experience from initial demonstrations to long-term success. This is not merely a support role; it is crucial for revenue generation, customer retention, and product adoption.You will conduct product demos, provide customer support, nurture potential opportunities, create customer-facing materials, and serve as a critical liaison among sales, product teams, and leadership.Collaboration with the CEO and executive team will be a key aspect of your role.Your ResponsibilitiesCustomer Demos and OnboardingDeliver engaging, polished product demonstrations for incoming leads and prospectsCustomize demos based on customer needs and sophisticationCreate tailored presentations for onboarding, quarterly business reviews, and follow-upsEffectively explain workflows, dashboards, attributions, and performance metricsAnswer technical and product-related questions confidently during demosCustomer Support and RetentionAct as the primary support contact for customer inquiries and issuesUphold rapid and professional response standardsAssess and coordinate with the product and engineering teams to resolve issuesIdentify potential churn risks and take proactive measuresEstablish trusted relationships with key customersSales Pipeline NurturingFollow up with inbound leads, trial users, and warm prospectsReconnect with stalled opportunities through personalized outreachMaintain detailed CRM records with clear next stepsFacilitate expansion, upsell, and renewal effortsCollaborate with leadership to assist in closing dealsAI-Driven Execution and Internal OperationsUtilize AI tools daily to enhance speed and clarity in decision-makingEmploy AI for research, summarization, customer insights, and documentationEfficiently generate customer-ready materials using AI-enhanced workflowsKeep comprehensive CRM, support, and account notesProvide actionable customer feedback to shape product developmentRefine internal processes, playbooks, and templatesWork independently in a fast-paced startup environmentWho Should ApplyThis role is ideal for individuals who are:Enthusiastic, friendly, confident, and personableProfessional and dedicated to customer success

Join hellogov as a Customer Success Specialist, where your passion for customer engagement and support will help bridge the gap between our innovative solutions and our clients' needs.As a Customer Success Specialist, you will play a crucial role in ensuring our clients achieve their desired outcomes while leveraging our services. You'll be responsible for managing customer relationships, understanding their goals, and providing tailored support to enhance their experience with our platform. Your proactive approach will contribute to customer retention and satisfaction.

Shape the Future of Live Entertainment TechnologyJoin vivenu, the leading innovator in event ticketing technology and one of the fastest-growing companies in the live entertainment sector. We are revolutionizing ticket sales for prestigious clients such as the Grammys, the Golden Globes, Stanford University, and the Hockenheimring, transforming traditional transactions into strategic advantages. Supported by over $65 million in funding, our platform equips event organizers to take control of their brand experience, gain valuable data insights, and seamlessly integrate ticketing into their digital operations.With offices spanning the globe and a commitment to expansion, we offer a customizable, user-friendly solution and exceptional support to tackle the most intricate ticketing challenges, enabling organizers to provide outstanding experiences and drive sustainable growth.Come join us in building the future of live entertainment.

Join Spare as an Intermediate-Senior Customer Success Manager and be a pivotal part of our mission to prioritize customer satisfaction!Your role will involve:Cultivating strong customer relationships - your primary focus will be to serve as a trusted advisor, ensuring our customers are delighted with our services.Empowering customers to thrive using Spare - you will work on optimizing their processes, providing training, managing operations, and troubleshooting any issues they encounter.Identifying and acting on opportunities to enhance our customers' transit services, collaborating closely to optimize their operations.If you're seeking a company that places customers at the forefront of everything we do, look no further!While our headquarters is in Vancouver, BC, this role is hybrid, requiring you to be in the Miami office on Mondays, Wednesdays, and Fridays.Key Responsibilities Customer Advocacy: Recognize and address customer pain points, propose effective solutions, and serve as their advocate within the Product Team.Relationship Management: Establish and nurture robust relationships with customers and key stakeholders from diverse backgrounds.Customer Success: Comprehend what success means for our customers and assist them in achieving self-sufficiency.Cross-team Collaboration: Collaborate with the Growth and Solutions Engineering teams to fulfill pre-sale RFP commitments.Additional Job Insights:Travel Required: Mandatory travel within Canada and the USA for onsite visits (approximately 20 days per quarter).Short Notice Travel: Must be comfortable with travel on short notice and ideally live within 1.5 hours of an international airport.Participate in a rotating schedule with the Launch and Customer Success teams as the primary contact for customer emergencies, which may occur on evenings and weekends (typically one week every three months).About You Minimum: 3-5 years of relevant experience in customer success or a related field.

At Max Retail, we empower independent retailers and brands to connect with millions of consumers through innovative technology that simplifies multichannel selling. Our platform seamlessly integrates sellers with leading online marketplaces, automating the processes of listing, pricing, and fulfillment. By enhancing inventory turnover and profitability, Max Retail actively contributes to a more sustainable and circular retail economy. As a Customer Success Associate, you will be pivotal in ensuring our clients not only succeed but also thrive while using our platform. Your role will involve fostering robust relationships with sellers, facilitating onboarding sessions, maintaining ongoing engagement, and implementing strategies to prevent churn. This position offers ample opportunities for professional growth in a collaborative and forward-thinking environment. We are looking for a dynamic, customer-driven individual who is committed to providing outstanding experiences. The ideal candidate will possess empathy, attention to detail, and a strong commitment to helping clients achieve their objectives. This role demands excellent communication skills, a problem-solving attitude, and a genuine desire to create a positive impact.

We are seeking a dynamic and results-oriented Customer Success Manager to join our team at Firm Pilot A Law Firm Marketing. In this pivotal role, you will be responsible for fostering strong relationships with our clients, ensuring their success, and optimizing their experience with our services. Your primary objective will be to enhance client satisfaction and retention, driving the growth of our firm through exceptional service and support.The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and a passion for delivering outstanding customer experiences. As a part of our team, you will collaborate closely with various departments to align client goals with our solutions.

Huzzle connects skilled professionals with career opportunities across the UK, US, Canada, Europe, and Australia. The company curates a select talent pool and matches candidates directly with clients for long-term roles, avoiding traditional outsourcing layers. Those who complete Huzzle’s application and interview process join an exclusive group and receive tailored job matches. This Customer Success Manager position supports a consulting and implementation firm that works with digital marketing agencies and online service businesses. The firm helps founders create scalable systems, improve operational efficiency, and grow enterprise value as they prepare for expansion or exit. The team emphasizes accountability, ownership, and strong execution in a results-driven environment. Role overview The Customer Success Manager is responsible for client onboarding, project execution, and relationship management. This operations-focused role ensures client expectations align with internal delivery. The position is not a coaching role. Success depends on managing shifting priorities and handling multiple projects at once. Key responsibilities Client Onboarding Oversee the onboarding process from kickoff to activation. Gather assets, documentation, and system access from new clients. Set clear expectations, timelines, and deliverables. Ensure clients feel informed, organized, and supported from the beginning. Project & Implementation Management Coordinate internal teams to deliver services on schedule. Track timelines, milestones, and responsibilities for each project. Maintain accurate CRM and project management systems. Identify and resolve bottlenecks to keep projects moving. Client Relationship Management Act as the main operational point of contact for assigned clients. Location and type This is a full-time, on-site role based in Tampa, Florida.

Role overview Jobgether is seeking a Senior Client Success Manager for a remote role based in Florida. This position represents a partner company and centers on building strong relationships with client partners. The role also supports mental health initiatives and involves close collaboration with teams across the organization. What you will do Develop and strengthen partnerships with clients to support their satisfaction and ongoing success Collaborate with internal teams to enhance and support mental health programs Use strategic thinking and clear communication to improve the overall client experience Lead projects that advance both Client Success and broader organizational objectives Work environment This is a fully remote position based in Florida. The role offers flexibility and the chance to contribute to initiatives that have a positive impact in the mental health sector.

destinationknot seeks a Customer Service Representative to support reservations at its Florida location. This role focuses on assisting guests and travelers as they book and manage their reservations, aiming to deliver a smooth and positive experience every time. What you will do Answer questions from customers about reservations and available services Handle new bookings and make updates to existing reservations Address concerns or issues, working toward customer satisfaction with each interaction Requirements Interest in travel and hospitality Clear communication and strong problem-solving abilities Dedication to offering helpful, friendly service

Role overview The Customer Success Manager at versant3 focuses on supporting clients across the Southeast region, with a home base in Orlando. This role centers on building strong partnerships with customers, guiding them through every stage of their experience with versant3’s products and services. Success in this position means understanding each client’s needs and working to help them achieve their goals. What you will do Connect directly with customers to learn about their objectives and challenges Offer support and solutions tailored to each client’s situation Serve as the main point of contact for client communication Develop relationships that promote customer retention and encourage growth Location This position is based in Orlando and covers clients throughout the Southeast region.

Join Our Team as a Market Manager in FloridaPrimer is on a mission to reshape K–8 education across the nation. Our schools are built on the timeless principles that have laid the foundation for generations of learners, creating environments where children thrive as readers, thinkers, and innovators. Our commitment to excellence ensures that every student is taken seriously as both a learner and a leader.As we expand our footprint in Florida, we are seeking a dedicated and dynamic Market Manager who will serve as a pivotal leader within this region. Reporting directly to the Florida General Manager, you will play a key role in overseeing growth and educational operations for Primer.This is an exciting opportunity for an individual with a strong background in educational leadership, adept at navigating complex environments while juggling multiple responsibilities. In this role, you will be instrumental in launching new Primer schools, supporting existing locations, and driving enrollment efforts, all while upholding the high standards of Primer for students and families.Each day presents new challenges and opportunities, whether it’s collaborating with the real estate team to assess potential new sites, providing real-time feedback to emerging Primer leaders, redesigning campus logistics for efficiency, or hosting engaging Open Houses at our newest campuses.As our organization grows, so will your role. We recognize that our mission is ambitious and that it will require hard work and dedication. If you are excited by the prospect of tackling challenges that have not been addressed before, we invite you to apply.

About the Role Toast is looking for a Senior Customer Success Manager I in Miami to help restaurant clients get the most from their Toast products and services. This role focuses on building strong relationships, supporting customers as they grow, and making sure they see real value from Toast’s technology. What You Will Do Work directly with customers to understand their needs and business goals Offer expert advice on how to use Toast’s solutions effectively Help clients solve problems and overcome challenges as they arise Build and maintain long-term partnerships with restaurant customers Promote customer satisfaction and ongoing success with Toast products What Helps You Succeed Strong communication and relationship-building skills Experience supporting customers, ideally in technology or hospitality Problem-solving mindset and attention to detail This position is based in Miami, FL.

About HuzzleAt Huzzle, we specialize in connecting outstanding talent with premier opportunities at leading firms across the UK, US, Canada, Europe, and Australia. We meticulously curate our talent pool, welcoming only the top candidates to ensure they are matched with exclusive, long-term roles. Unlike conventional outsourcing agencies, we secure in-house placements where you are valued as an integral member of the client’s team.By applying and successfully completing our interview process, you will be seamlessly integrated into our talent pool, considered for this role and any other suitable positions that align with your skills. As a distinguished Huzzle candidate, you will receive exclusive opportunity notifications tailored to your expertise.Company OverviewOur client is a dynamic consulting and implementation firm dedicated to partnering with digital marketing agencies and online service providers to drive revenue growth, streamline operations, and establish reliable client acquisition systems. They are committed to aiding founders in building scalable systems, enhancing operational efficiency, and increasing enterprise value in preparation for growth and successful exits. The company thrives in a fast-paced, results-oriented environment that is tailored for high achievers who excel in ownership, accountability, and execution.Job Type: Full-timeLocation: On-site in Tampa, Florida

Join Our Team as a Customer Success ManagerAt Iru, we are revolutionizing the security and IT landscape with our AI-powered platform. We partner with some of the fastest-growing companies globally to safeguard their users, applications, and devices. Our solution seamlessly integrates identity and access management, endpoint security, and compliance automation, empowering IT and security teams to regain control and efficiency.With backing from industry-leading investors such as General Catalyst and Tiger Global, and a recent funding round of $100 million that has valued us at $850 million, we are committed to driving innovation in the AI era. Our esteemed clientele includes Notion, Cursor, Lovable, Replit, and Mercor, and we collaborate with giants like ServiceNow and AWS. Iru has been recognized in Forbes' list of America’s Best Startup Employers for 2025, showcasing our dedication to employee satisfaction and engagement.The OpportunityAs the Customer Success Manager at Iru, you will forge partnerships with our enterprise customers to unlock long-term success and strategic value. Serving as a trusted advisor, you will engage with senior stakeholders to align their business goals with Iru’s cutting-edge platform.This hybrid role based in Miami will have you closely collaborating with Sales, Product, and leadership teams to support our most impactful accounts.Your success in this position will hinge on your ability to drive customer retention and expansion within a select group of high-value accounts, whilst cultivating deep executive relationships and delivering significant business outcomes.

As an Enterprise Customer Success Manager at MaintainX, you will be pivotal in enhancing our clients' experiences and ensuring their successful utilization of our platform. Your responsibilities will include building strong relationships with key stakeholders, providing ongoing support, and driving product adoption. You will collaborate closely with cross-functional teams to deliver tailored solutions that meet our enterprise clients’ unique needs.

Role Overview Qodeworld is hiring a Project Manager based in Florida. This role guides projects from planning through execution, keeping schedules and budgets on track. The Project Manager coordinates with teams and helps deliver results that meet company goals. What You Will Do Lead project planning, execution, and implementation Monitor timelines and budgets to ensure projects finish as planned Work closely with teams using modern technologies Location This position is based in Florida, United States.