About the job
About Employee Navigator
Employee Navigator is an innovative and rapidly expanding SaaS company that collaborates with top insurance carriers, payroll providers, and insurance brokers to streamline the management of employee benefits and HR tasks. Our platform simplifies the everyday operations involved in benefits administration, employee onboarding, and various HR functions. As the foremost broker-focused platform, we proudly serve over 180,000 companies and more than 14 million employees nationwide. We are also thrilled to be recognized as a Washington Post Top Workplace for six consecutive years.
About the Role
The Client Support Specialist will provide an exceptional experience for our customers. The Client Software team plays a critical role in guiding our broker clients through vital stages of their customer journey, sharing insights that empower all users to become proficient in using Employee Navigator. You will have a direct impact on the satisfaction of thousands of customers utilizing our platform.
*Please note: This is an onsite role five days a week*
Responsibilities
- Master all aspects of the Employee Navigator platform through both departmental and independent hands-on training.
- Utilize an in-depth understanding of Employee Navigator’s products and services to deliver effective solutions to clients' inquiries, surpassing their expectations and ensuring they recognize the value of our offerings.
- Serve as the primary point of contact for our customer base via email, phone, or support forum.
- Assist clients with building cases, which include benefits enrollment, carrier and payroll integrations, and employee onboarding.
- Collaborate with team members to enhance processes and strategies to maximize the utility of the Employee Navigator software.
- Act as a knowledgeable consultant to customers, supporting the complex products and technologies of Employee Navigator.
- Provide recommendations to leadership regarding best practices and training on Employee Navigator solutions based on client feedback and experience.
- Conduct webinar training sessions for clients.
- Work independently to resolve issues and provide solutions, seeking guidance in more complex situations.
