Patient Case Coordinator I

Job Title: Patient Case Coordinator IJob ID: ABCXJP00008566Location: Frisco, TX 75034Duration: 6+ Months Contract (Possible Extension)Training Schedule: 8 AM - 5 PM for the first 2-3 weeksFlexibility required for shifts between 8:00 AM – 8:00 PM post-trainingJob Overview:This position primarily involves handling inbound calls to assist patients.Prior experie…

Job Overview:This position primarily involves handling inbound calls.Prior experience in healthcare is essential.Experience in a call center is advantageous, with a preference for candidates who possess both healthcare and call center experience.Key Responsibilities:Deliver exceptional customer service and manage case inquiries, addressing basic clinical and program-related questions. Facilitate access to therapies through collaboration with patients' healthcare providers.Organize and conduct timely follow-ups tailored to each patient's unique needs.Assist in connecting patients with relevant support services, including reimbursement counseling, nursing hotlines, and additional resources.Process incoming enrollment forms for the program efficiently.Conduct follow-ups via phone, mail, or fax to gather any missing enrollment information.Support payer research, healthcare policy documentation, and state management initiatives.Identify alternative sources of healthcare coverage for patients through straightforward queries and utilization of the PayerPlus database.Perform other related duties as assigned, demonstrating effective oral and written communication skills.Exhibit strong interpersonal and organizational skills, with meticulous attention to detail.Demonstrate proficiency in using computers and standard office equipment.Possess a working knowledge of Microsoft Office.Have a fundamental understanding of payer eligibility and benefits, along with healthcare research and analysis skills to support payer research and healthcare policy initiatives.Effectively and efficiently resolve associate issues.

Training Schedule: 8 AM to 5 PM for the initial 2-3 weeksFlexibility required to work any shift between 8:00 AM and 8:00 PM post-training.Position Overview:This position primarily involves handling inbound calls.Healthcare experience is essential.Prior experience in a call center is advantageous; candidates with both call center and healthcare experience will be preferred.Key Responsibilities:Provide exceptional customer service and manage patient cases by addressing basic clinical and program inquiries.Coordinate access to therapies through collaboration with patients' healthcare providers.Schedule and conduct follow-ups tailored to each patient's situation.Facilitate access to necessary support services such as reimbursement counseling and nursing hotlines.Process incoming enrollment forms for the program efficiently.Follow up through phone, mail, or fax for any missing enrollment information.Assist with payer research, healthcare policy library, and state management.Identify alternative healthcare coverage sources for patients using simple queries and the PayerPlus database.Perform related duties as needed.

Join our dedicated team as a Patient Case Coordinator, where you will play a vital role in enhancing patient care and facilitating communication between patients and healthcare providers. You will be responsible for coordinating patient cases, providing support throughout their healthcare journey, and ensuring a seamless experience for all involved.

We are seeking a dedicated Patient Inquiry Resolutions Representative to investigate and resolve patient disputes effectively. This role involves handling inquiries from both patients and their representatives, as well as responding to requests from state and federal regulatory agencies with precision and timeliness. The representative will adhere strictly to all guidelines set forth by state, federal, FCRA, FDCPA, HIPAA, and Tenet. Additionally, during the investigative process, the representative may identify risk management or clinical issues that require escalation to other departments or facilities for further advisement.

SoFi is a mobile-first financial services provider and national bank, working to help millions of members achieve their goals. The company aims to reshape personal finance and create meaningful impact for its members, guided by a set of core values. SoFi is committed to improving both individual careers and the broader financial ecosystem. Role overview The Principal Case Management Platform Manager (IC5) will oversee SoFi’s enterprise case management platform, focusing on Pega. This leader will drive platform strategy, optimize workflows, and support the transition from Zendesk to Pega. The work spans payments, lending, fraud, and servicing, with a goal to automate manual processes and improve operational efficiency. Collaboration with Product, Operations, Risk, and Engineering teams is key to ensuring the platform aligns with business needs and scales effectively. What you will do Develop and manage the strategy, roadmap, and operating model for Pega and related case management platforms Lead the migration from Zendesk to Pega, focusing on long-term scalability Collaborate with Product, Operations, Risk, and Engineering to translate business requirements into workflow solutions Design and improve workflows to reduce manual effort and increase efficiency Set governance standards and best practices for consistent platform use Oversee delivery, implementation, and deployment to ensure solutions meet business objectives Support release readiness, user adoption, training, and change management Maintain platform compliance with regulatory requirements, including SOX and PCI Define and track success metrics, assess platform performance, and drive ongoing improvements using analytics and feedback Location This position is based in Frisco, Texas. Employee Applicant Privacy Notice

Public Storage is hiring a Temporary Recruiting Coordinator based in Frisco. This role centers on supporting the recruitment team by handling key administrative responsibilities and keeping hiring activities on track. Main responsibilities Arrange interviews and manage logistics between candidates and hiring managers Maintain clear communication at every stage of the recruitment process Take on additional administrative tasks as needed to help the team achieve hiring objectives Teamwork This position collaborates with both hiring managers and candidates, helping to ensure a smooth and organized experience from initial contact through to completion of the hiring process.

Summary/ObjectiveThe Member Support Coordinator plays a vital role in ensuring that ELITE Dental Alliance members receive unparalleled support. Reporting directly to the Vice President of Operations, this position is focused on fostering ongoing member success through effective ticketing resolution, precise data management, and an exceptional onboarding experience. The Coordinator is dedicated to enhancing member satisfaction and facilitating a seamless journey from initial inquiry to continuous support and membership retention.Essential FunctionsOversee member ticketing system, conducting audits and providing support to guarantee prompt resolution of inquiries.Ensure the accuracy of member data in the CRM and assist with internal reporting needs.Conduct demonstration calls, onboarding sessions, review calls, and routine system checks.Manage HubSpot dashboards and execute monthly data validation processes.Collaborate with the Member Engagement Team to improve member experiences and optimize operational processes.Responsibilities & DutiesService EngagementDelegate service requests, audit member interactions, generate reports, and address internal team inquiries.Deliver exceptional support to both members and team members for efficient issue resolution.

Overview As a pivotal member of our tax department, the Tax Manager I plays a critical role in ensuring the accurate and prompt filing of tax returns. Reporting directly to the Tax Director, this position involves overseeing the final review of all tax returns, conducting detailed assessments of select returns, managing workflow for assigned clients, and collaborating closely with Senior Tax Managers and planning teams to streamline processes and enhance efficiency.Key Responsibilities Oversee daily task management for assigned client portfolios.Conduct comprehensive final reviews of tax returns and detailed evaluations of select returns before submission to planning teams or clients.Supervise the Tax Administrative Specialist supporting the team.Provide regular performance updates to Senior Management and/or Tax Manager II.Qualifications Collaborate with Senior Tax Managers and Tax Manager II to prepare for the tax season.Work alongside Tax Seniors and the planning teams to resolve inquiries and concerns.Coordinate with Planners to facilitate smooth interdepartmental workflows.Develop and present training materials in collaboration with Tax Manager II and Senior Tax Managers.

Role Overview hsi-1 is hiring an AI Product Manager I to join the team remotely, based out of Frisco, Texas. This entry-level position focuses on supporting artificial intelligence product management and offers a chance to build experience in the field. What You Will Do Assist in developing and executing product strategies that use AI technologies to improve user experiences and support business goals. Work with teams across disciplines to identify customer needs and gather feedback. Analyze market trends to inform product decisions and contribute to the product roadmap. Share insights that help guide the direction of AI initiatives and influence product offerings. Collaboration and Impact This role involves regular collaboration with cross-functional partners. Contributions will directly shape how AI is used in hsi-1 products and services.

In collaboration with the project Team Coordinators and management, the Benefits Verification Specialist is responsible for reaching out to insurance providers to confirm patient-specific benefits on behalf of the physician’s office. The specialist will ask targeted questions to understand the patient's benefits and accurately record this information through data entry and necessary forms.KEY RESPONSIBILITIES:· Gather and assess all necessary patient insurance data to carry out the benefits verification process efficiently.· Confirm patient-specific benefits and meticulously document details for various payer plans, including coverage options, cost-sharing, and access to providers, all in accordance with program-specific SOPs.· The verification process may involve electronic confirmation of pharmacy coverage and medical eligibility.· Identify any limitations and provide guidance on expediting patient access.· May require initiating the prior authorization process, claims appeals, and other related tasks.· Conduct quality reviews of work to ensure accuracy before finalization.· Report any reimbursement trends or delays to the supervisor.· Engage in additional tasks and special projects as assigned.· Ability to thrive in a dynamic office environment.· Work demands focus, adaptability, and flexibility in response to evolving work conditions.· This position requires prolonged periods of sitting.

Join our team as a Front Office Specialist!As a Front Office Specialist at Clarksoneyecare, you will be the first point of contact for our patients, setting the tone for a world-class Total Patient Experience. This role involves performing essential administrative duties to ensure a seamless check-in and check-out process for our patients.