Service Desk Analyst

Join our dynamic team at Collabera as a Service Desk Analyst, where you'll play a crucial role in providing top-notch technical support and enhancing user experiences. You will be responsible for troubleshooting and resolving IT issues, maintaining documentation, and ensuring seamless communication between users and the IT department.

AXS is dedicated to bridging the gap between fans and the artists and teams they adore. Each year, we facilitate the sale of millions of tickets to a wide array of spectacular events, ranging from concerts and festivals to sports and theater, hosted at some of the most renowned venues across the globe. Since our inception in 2011, we have consistently driven innovation within the industry, enhancing the experiences for fans by simplifying the process of discovering events, securing prime seating, and relishing unforgettable live entertainment. We remain at the forefront of industry evolution, committed to providing unparalleled service.Our passion lies in elevating the fan experience and delivering transformative solutions for our clients. We are always on the lookout for bright, motivated individuals who share our vision. If you possess enthusiasm, innovative ideas, and a collaborative spirit, we invite you to join our dynamic team of technology and entertainment professionals.The RoleThe Service Desk Manager is responsible for ensuring the seamless operation and productivity of the Service Desk team, which provides essential support to our internal customers. This role emphasizes effective team leadership, customer service excellence, incident and problem management, process optimization, and performance evaluation. The successful manager will develop and uphold support processes and documentation, oversee incident and request ticket management, and facilitate SLA reporting and asset management for all IT equipment.Key ResponsibilitiesTeam Leadership: Supervise and mentor the service desk personnel, ensuring they are well-trained, motivated, and equipped to address internal customer inquiries effectively. Manage resource allocation and workforce structure to guarantee the accurate assignment of tasks.Incident Management: Oversee the resolution of incidents and service requests to ensure timely and effective outcomes. This includes prioritizing and escalating issues as necessary while maintaining transparent communication with internal customers regarding ticket status and updates.Performance Monitoring: Analyze key performance indicators (KPIs) such as response and resolution times, and customer satisfaction scores to identify improvement opportunities. Generate reports on service desk performance and trends.Process Optimization: Continually refine or automate service desk workflows to boost efficiency, shorten resolution times, and enhance internal customer satisfaction. Ensure compliance with industry standards and best practices.

AXS connects fans with the artists and teams they love. Each year, we facilitate the sale of millions of tickets to thousands of incredible events—from concerts and festivals to sports and theater—at some of the most iconic venues around the globe. Since our inception in 2011, we have relentlessly advanced the industry, enhancing experiences for fans and making it simpler than ever to discover events, secure excellent seats, and enjoy unforgettable live entertainment. We are committed to leading the evolution of our industry today.We are fervent about enhancing the fan experience and delivering transformative solutions for our clients. We are on the lookout for intelligent, motivated individuals ready to contribute their enthusiasm and innovative ideas. Join us, and together we will keep the world cheering.The RoleWe are seeking a dedicated Service Desk Technician II to provide top-quality technical support to our internal customers. You will respond to service desk requests efficiently, adhering to defined SLAs. This role ensures effective resolution of issues across various technology domains, promoting continuous improvement while adhering to ITIL service management best practices.What Will You Do?Address Corporate IT service requests within defined SLAs, delivering prompt and effective technical support to end users—including executives and VIPs—via in-person, phone, chat, or email.Act as the primary escalation point for complex technical incidents and service requests, resolving issues independently or coordinating with internal teams and vendors as necessary.Deliver exceptional customer service to all end users, with a particular focus on executive support needs.Assist with onboarding and offboarding processes, including IT orientation, account provisioning, group permission updates, license assignments, and ensuring a smooth technology setup for new hires and departing employees.Oversee the deployment and configuration of endpoint devices according to established procedures, while identifying and implementing enhancements to software deployment and asset tracking.Create, maintain, and update standard operating procedures, service desk documentation, and internal knowledge base articles to support consistent and effective IT service delivery.Promote adherence to ITIL service management principles and contribute to the adoption of industry best practices.

Orion Innovation is a distinguished, award-winning global leader in business and technology services. We specialize in transformative business solutions and innovative product development that are anchored in digital strategy, user experience design, and cutting-edge engineering. Our unique blend of agility, scalability, and maturity allows us to partner with a diverse array of clients across various sectors, including financial services, telecommunications, media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, e-commerce, and education.Business AnalystJob Summary: We are on the lookout for a seasoned Business Analyst to join our dynamic team. The ideal candidate will possess a robust background in financial services technology and will excel at independently facilitating requirements gathering and design collaboration meetings within a multi-tenant, microservices-based banking platform. Familiarity with RESTful APIs, integration projects, and AI-assisted BA workflows is essential for success in this role.Key ResponsibilitiesCollaborate with stakeholders to gather and meticulously document business requirements for branch banking and teller platform development.Lead requirements gathering and design collaboration meetings to ensure all project requirements are well-defined and understood.Analyze and translate business requirements into functional specifications, user stories, and acceptance criteria for development teams.Engage closely with developers and architects to review API contracts and integration specifications.Document integration requirements with core banking and enterprise middleware systems.Oversee and track project progress, ensuring compliance with Agile project lifecycle controls.Compose test cases, user personas, and user journeys; validate developed features using Postman and UAT scripts.Utilize AI tools (such as GitHub Copilot) for research, documentation generation, use case elaboration, and test plan formulation.Prepare and deliver project status reports to stakeholders and senior management.

Join our dynamic team as a Business Intelligence Analyst at Collabera, where you will play a pivotal role in transforming data into actionable insights. You will leverage your analytical skills to drive decision-making processes and contribute to the overall success of our organization.

The Growth & Revenue Analyst at Cain Watters Associates is based in Frisco, Texas. This position reports to the Finance Director and collaborates closely with the Chief Revenue Officer. The analyst plays a key role in building and maintaining data and reporting systems that support the firm’s growth strategy. This role provides sales, marketing, and leadership teams with timely insights on pipeline health, conversion rates, and revenue trends. Reliable data is central to the position, ensuring teams can make informed decisions quickly and work from a shared understanding. The analyst’s efforts have a direct impact on forecasting, prioritization, and strategic planning as the organization expands. Main responsibilities Develop and maintain dashboards and reports to monitor pipeline activities, channel performance, and revenue forecasts. Analyze funnel performance and conversion data to identify trends, spot variances, and highlight areas for improvement. Support growth initiatives and pilot programs by providing detailed data and reporting for planning and execution. Partner with Sales Operations and leadership to clarify reporting needs and deliver actionable insights. Ensure recurring reports remain accurate, consistent, and are delivered on schedule to support data-driven decisions across teams.

Join SoFi as a Staff Risk Analyst in our Fraud Program Management team, where you will play a pivotal role in safeguarding our organization against fraudulent activities. You will be responsible for analyzing risk factors and implementing strategies to mitigate fraud, ensuring the integrity of our operations and enhancing customer trust.

Employee Applicant Privacy Notice About SoFi SoFi is a national bank and next-generation financial services provider. Our teams focus on helping millions of members achieve their financial goals using mobile-first technology. As the industry changes, SoFi aims to lead the way by redefining how people interact with personal finance. Our core values shape our work and our impact on members’ lives. Role Overview The Senior Financial Systems Analyst will strengthen SoFi’s Workday Financials platform, with a particular focus on reporting. This position offers the chance to influence how SoFi manages financial data and reporting, supporting better business decisions and smoother processes. The role sits within the Business Intelligence and Systems group in Accounting Controllership. What You Will Do Configure Workday Financials business processes, condition rules, and validations. Create and maintain complex financial reports within Workday. Participate in bi-annual regression testing for Workday releases and help adopt new features. Stay current with the Workday roadmap, offering suggestions for improvements and solutions in key areas. Serve as a technical resource for the finance team, especially on Workday reporting. Build collaborative relationships across Finance, Engineering, People teams, and other groups, especially regarding Workday integrations. Use Workday and other platforms to design, develop, and deliver scalable reporting solutions. What We Look For Strong technical background in Workday Financials, data flows, SQL, and Tableau. Ability to connect technical solutions with business needs. Experience partnering with stakeholders to deliver results. Analytical mindset and attention to detail. Locations UT - Cottonwood Heights CA - San Francisco TX - Frisco NY - New York City WA - Seattle FL - Jacksonville NC - Charlotte

Role overview The Reporting Analyst at ELITE Dental Alliance plays a key part in collecting, organizing, and maintaining reporting data to support both daily operations and strategic decision-making. Reporting directly to the VP of Operations, this position ensures recurring and ad-hoc reports are accurate, consistent, and delivered on schedule. The work directly informs leadership and helps drive the organization’s goals. Main responsibilities Work with cross-functional teams and stakeholders to gather reporting requirements Prepare and deliver dashboards and reports tailored to different business needs Maintain strong standards for data quality and consistency Support the ongoing management and organization of reporting data assets Who thrives in this role This position fits an early-career analytics professional eager to develop skills in reporting, data management, and business insights. The team values collaboration and moves quickly, offering chances to work closely with multiple groups and contribute to important business decisions. Location This role is based in Frisco, Texas, United States.

Summary/ObjectiveThe Application Programmer Analyst, reporting to the IT Applications Manager, plays a critical role in designing, developing, testing, and maintaining software applications that align with organizational objectives and streamline business processes. This position guarantees the seamless integration of applications, offers technical assistance, and collaborates across various departments to create effective technology solutions that meet business needs.Essential FunctionsDesign, develop, and implement new software applications and programs tailored to organizational needs.Maintain, troubleshoot, and enhance existing applications to optimize functionality and performance.Analyze user requirements and convert them into technical specifications and solutions.Ensure all applications adhere to corporate standards for security, reliability, and performance.Work with cross-functional teams to identify and resolve system issues and suggest improvements.Responsibilities & DutiesWrite, test, and debug code utilizing appropriate programming languages and development tools.Document application processes, workflows, and technical specifications for future reference and training.Provide ongoing support and training for users on new and existing applications.Stay updated on industry trends and emerging technologies to ensure the company's applications remain competitive.

Role Overview IQ-EQ is hiring a Senior Associate - Accounting Support Analyst for the Fund Administration team in Frisco. This position focuses on delivering thorough accounting support to clients, with a strong emphasis on accuracy and compliance in financial transactions. What You Will Do Support fund administration activities by managing a range of accounting tasks Ensure financial records and transactions meet required standards and regulations Investigate and resolve discrepancies in financial data Contribute to process improvements through analysis and insight What Helps You Succeed Strong analytical approach to problem-solving Attention to detail in reviewing and processing transactions Experience with fund administration or accounting support Commitment to maintaining compliance and accuracy

Join our dynamic team as a Customer Service Representative! In this role, you will be the frontline support for our valued clients, ensuring their needs are met with professionalism and efficiency. If you are passionate about delivering excellent customer service and thrive in a fast-paced environment, we would love to hear from you!

Join usm2 as a Power BI Data Analyst where you will leverage your analytical skills to transform data into actionable insights. As part of our dynamic team, you'll work on diverse projects that impact our decision-making processes.

Join Advancial Credit Union, honored as one of USA TODAY’s Top Workplaces and a proud recipient of the Best and Brightest Companies to Work For award for eight consecutive years. Established in 1937, we are among the oldest credit unions in the nation, dedicated to delivering exceptional value to our members through outstanding service, high-quality products, and innovative solutions.At Advancial, we embody a culture of passion and teamwork, where every day offers an opportunity to make a positive impact. Our environment fosters creativity and positivity, ensuring that work is not just a job but a fulfilling journey.Key ResponsibilitiesProvide exceptional service to members while maintaining high satisfaction ratings.Recruit new members and enhance relationships with existing ones through proactive sales and service initiatives.Identify and act on opportunities to improve members' financial health.Achieve set goals for product penetration and monthly sales metrics.Accurately and efficiently process member transactions in-branch and via phone.Resolve member inquiries by utilizing in-depth product and procedural knowledge.Follow all policies and utilize sound judgment to mitigate risks.Perform daily branch operations and address account or transaction discrepancies.Assist with branch operations, including Saturday shifts and opening/closing responsibilities.Promote a positive and collaborative culture across the organization, nurturing strong relationships among staff, departments, branches, and external partners.Hiring Process OverviewInitial phone screening to get acquainted.Virtual interview with the team via Zoom.Short assessments to reveal your strengths and work style.In-person interview at our Frisco branch.Upon signing your offer letter, we will initiate background and credit checks.

About the Role Brakes Plus in Frisco is looking for an Automotive Service Advisor. This position serves as the main contact for customers, helping them navigate their automotive service needs. Clear communication and a helpful attitude are essential for building trust and encouraging repeat business.

Join our dynamic team at Healthcare Support Staffing as a Customer Service and Collections Representative. We are seeking a motivated individual who excels in communication and problem-solving to handle customer inquiries and manage collection processes effectively. If you are passionate about providing exceptional service and ensuring client satisfaction, this role is perfect for you!

Join Abacus Group as a Project Manager for Service Transition. In this role, you will play a pivotal part in overseeing projects that facilitate the transition of services within our organization. You will collaborate with cross-functional teams to ensure successful implementation and delivery of services while maintaining high standards of quality.

Role overview The A. O. Garcia Agency is hiring a Part-Time Client Services Representative. This remote role is based in Frisco, Texas and offers flexible hours, making it a good fit for those managing both work and personal commitments. What you will do Act as the first point of contact for clients Answer client questions and provide support Help resolve issues to maintain a positive client experience Team and work style The team focuses on supporting clients within the insurance sector. This part-time position suits individuals who appreciate flexibility and enjoy working with others from a home office.

About the Role Domino's Pizza in Frisco is hiring a Customer Service Representative. This position centers on helping customers place orders and answering questions over the phone or in person. Friendly communication and attention to detail help create a positive experience for every guest. What You Will Do Assist customers with placing orders and navigating menu options Respond to questions and resolve concerns promptly Support the team by keeping service running smoothly Work Environment Domino's offers a supportive atmosphere where team members can grow and learn new skills. Contributions are recognized, and opportunities for advancement are available.

Role Overview Domino's Pizza in Frisco is looking for a Customer Service Representative. This position focuses on helping customers with orders and questions, both in person and by phone. Every shift brings a chance to make a positive impression and keep customers coming back. What You Will Do Greet customers in the store and answer their questions Take orders over the phone and in person Handle customer inquiries with patience and a friendly attitude Work as part of a team to deliver great service