Application Support Technician

Join our dynamic team at Universidad del Valle de Guatemala as an Application Support Technician, where you will play a crucial role in ensuring the seamless operation of our technological applications. Your expertise will support faculty, staff, and students in navigating our digital platforms effectively.As a pivotal member of our Vicerrectoría de Talento …

We are actively seeking a skilled Technical Support Engineer for L1 and L2 levels to join our dynamic team in Guatemala City. This role is crucial for ensuring seamless support for our users, serving as the primary point of contact for office executives and clients on-site.Key Responsibilities:Provide comprehensive technical support services to users, acting as the single point of contact.Collaborate effectively with the customer service desk, UXCC teams, and Infra/Applications teams.Coordinate with external service providers to maintain the functionality of EUC devices and software, including drivers, applications, and operating systems.Manage troubleshooting for basic LAN, WAN, and WLAN issues.Oversee Level 1 cabling and voice/data services.Conduct routine inspections of server rooms and common service areas such as meeting rooms and conference facilities.Handle lifecycle replacements and PC imaging tasks.Coordinate with the client's PCaaS partner.Manage asset tracking, reconciliation, and disposal coordination.Prepare facilities for meetings and events.Provide on-site support during off-site events, including equipment setup, WAN/LAN access, and end-user support during events.Facilitate user onboarding and offboarding processes.Support project coordination and implementation as needed.Generate monthly and weekly reports for IT service management and governance.Schedule technical support at client locations in response to escalated incidents or service requests.

Join our National Retail Solutions Tech Support Team as a Customer Support Representative, where you will be the first point of contact for our clients. Your role will involve taking inbound calls to resolve technical issues related to software and hardware for NRS services and devices. You will assist retailers, distributors, store owners, and merchants in overcoming technical challenges with their systems and equipment. Your expertise will ensure seamless operation and customer satisfaction.

About World Business Lenders (www.wbl.comWorld Business Lenders (WBL) is a leading provider of short-term, real estate collateralized commercial loans tailored to small and medium-sized businesses across the United States that often face challenges in accessing traditional funding. We specialize in managing loan portfolios, particularly non-performing loan pools and Real Estate Owned (REO) properties, ensuring our clients receive the support they need to thrive.As a U.S.-based company, WBL is proud to support a fully remote workforce, allowing you to work from anywhere.This is a Contract/Consultancy position, offering you the flexibility of remote work.Your regular working hours will be from 9:00 AM to 6:00 PM Eastern Time, Monday through Friday, with potential for additional hours based on business needs.Fluency in spoken and written English is a must for this position.Please submit your resumes in English.Role Overview:In this pivotal role, you will deliver extensive personal and administrative support to a member of WBL's C-suite team. Your duties will encompass managing household operations across various properties, overseeing personal logistics, handling financial tasks, coordinating schedules, arranging travel, and undertaking numerous ad hoc projects as required. Exceptional communication skills, meticulous attention to detail, and sound judgment are critical as you collaborate closely with both internal and external stakeholders, ensuring seamless management of personal and professional responsibilities for the executive.Key Responsibilities:Organize and maintain the executive's calendar, scheduling meetings across multiple time zones.Screen and prioritize communications for the C-Suite executives.Coordinate travel arrangements and logistics for domestic and international trips.Prepare documents, presentations, and brief materials in advance of meetings.Document key discussions and ensure timely follow-up on action items.Anticipate and address the needs of the executives, proactively resolving scheduling conflicts.Assist in organizing off-site meetings, company-wide events, and executive leadership sessions.Prepare business cases, dashboards, and strategic updates for leadership reviews and board materials.Support personal tasks while maintaining a high level of trust and confidentiality.Identify operational bottlenecks and escalate issues with proposed solutions.Manage complex travel arrangements, including vehicle services and, occasionally, flights and accommodations.

We are seeking a dedicated professional to provide specialized functional support for users of the Sales & Services (CRM) platform. You will be responsible for resolving issues at the first point of contact and ensuring the system operates correctly, is adopted effectively, and is continually improved.The selected candidate will actively participate in functional testing of ongoing mini-projects (such as direct transitions, admin user setups, enhancements to the regular admission form, and more), ensuring the validation and proper functioning of new implementations.The service will be executed with an agile, collaborative, and results-oriented approach:1. **Agile Focus (Agile Light)**Execution of activities in short service cycles (weekly or bi-weekly sprints).Partial and verifiable deliverables.Brief coordination and prioritization meetings.2. **Collaborative Management**Constant coordination with end users and the technical team (DiTic).Utilization of collaborative tools (Microsoft Teams or others).Regular reporting of progress and incidents.3. **Results Orientation**Alignment of activities with defined deliverables.Enhancement of user experience and efficiency of the system.Measurement of the impact of executed actions.4. **Documentation and Traceability**Formal logging of incidents and requirements.Documentation of tests, workflows, and training sessions.Structured follow-up on version releases.

Role overview The Chemical Engineering Technician at Universidad del Valle de Guatemala supports research and practical projects within the chemical engineering department. This position helps bridge academic work and hands-on applications, making a direct impact on the student learning experience. Key responsibilities Assist in developing and implementing solutions for chemical engineering projects Support ongoing academic research activities Apply research findings in teaching and laboratory settings Contribute to enhancing the educational experience for students Work location This position is based on-site at Universidad del Valle de Guatemala in Guatemala.

Join Our Team as an Online Administrative Assistant! (Remote – Colombia & Guatemala) We are looking for a motivated and meticulous Online Administrative Assistant to enhance our expanding e-commerce operations. If you excel in dynamic environments, have a passion for organizing processes, and possess a strong background in online retail workflows, this is the perfect opportunity for you! In this role, you will manage daily order processing, maintain product listings, communicate with customers, and perform light bookkeeping to ensure our online store operates seamlessly. Key Responsibilities:- Review and process online orders, including cancellations and fraud checks.- Coordinate return and exchange requests.- Upload orders to ShippingEasy and oversee expedited fulfillment.- Provide customer support via email and phone regarding orders, returns, and shipping concerns.- Maintain and update product listings across various platforms.- Assist with basic bookkeeping tasks, such as invoicing and credit memo processing.

Join our dynamic team at getfivestar, where we are dedicated to providing exceptional customer service. With over 35 years of experience in the U.S. market, we are thrilled to have expanded our operations to Guatemala. We are seeking passionate customer service agents who are eager to deliver outstanding experiences to our valued clients.This role is based on-site in Z.10, Guatemala City. There is potential for this position to transition to a remote work setup based on your performance, attendance, and business needs, though such opportunities are not guaranteed.

Job Objective:The Virtual Academic Advisor is responsible for guiding students through their academic journey within the AVE student community. This key role involves providing personalized academic advice, monitoring student progress, collaborating with wellness advisors for support referrals, and contributing to institutional retention and graduation initiatives.Main Responsibilities:1. Comprehensive Academic Advising and ManagementProvide academic support to students by addressing inquiries, offering continuous feedback, evaluating learning activities, and continuously monitoring academic progress. Identify at-risk situations and coordinate necessary interventions in accordance with institutional protocols.2. Adherence to Quality Academic StandardsEnsure compliance with the guidelines, goals, and objectives of the academic support system; apply quality control mechanisms (rubrics, evaluations, and report reviews) and collaborate with various institutional stakeholders to promote student success, retention, and timely graduation.3. Implementation of Continuous Improvement and Educational InnovationActively participate in evidence-based continuous improvement initiatives, identify opportunities to optimize the support system, propose educational innovations, and prepare periodic reports to contribute to the monitoring, evaluation, and strengthening of academic processes.

Objective:The Student Counselor/Advisor provides comprehensive support to students in their personal, emotional, and academic development, acting as the primary point of contact and connection between the student and the University. This role addresses the needs related to the university experience, ensuring that students feel guided, oriented, and supported. The aim is to promote well-being, retention, and balance in their academic journey through preventive strategies, personalized guidance, and follow-up.Main Responsibilities:1. Provide comprehensive support and guidance to studentsAssist students in adapting to the university environment through individual or group counseling, clear information about institutional processes, and appropriate support in stressful or challenging situations, ensuring confidentiality and timely follow-up for each case.2. Promote emotional and social well-being of the student communityEncourage the development of socio-emotional skills, early identification of risk factors, and strengthen student integration through actions that contribute to overall well-being and the building of a sense of community.3. Conduct academic follow-up to support student progress and retentionMonitor academic progress, especially in key areas such as English language learning; implement support strategies for students facing difficulties; record relevant information in institutional systems and coordinate actions with academic advisors for early detection of alerts.

Join our dynamic team at SGS as a Commercial Executive, where you will spearhead sales initiatives and drive customer engagement. In this pivotal role, you will be responsible for cultivating relationships with clients, identifying new business opportunities, and ensuring customer satisfaction. Your expertise will contribute to our mission of delivering exceptional service and solutions.

Are you a highly organized, dependable, and client-focused professional seeking a rewarding long-term remote role? Solvo Global is excited to invite applications for the position of Remote Administrative Assistant. This role is pivotal in supporting a client-centric organization while upholding exceptional communication standards. Role Overview The Administrative Assistant serves as the primary support contact, acting as a liaison between the owner and incoming communications. This vital position helps maintain the company’s esteemed reputation for responsiveness, professionalism, and trust while working remotely. Core Responsibilities• Act as the first point of contact by managing forwarded calls and addressing basic inquiries with professionalism.• Learn and accurately complete the company’s intake form for all new clients.• Ensure timely follow-up and communication with prospective clients, making certain that every inquiry is acknowledged and addressed.• Understand and actively advocate for the company’s core values and internal processes.• Maintain professionalism, confidentiality, and responsiveness in a remote working environment.• Serve as the eyes and ears of the organization in the owner’s absence, fostering consistent daily communication to ensure alignment and effective follow-up. Systems & Tools• Efficiently manage scheduling and coordination using Google Calendar.• Support the maintenance and updating of the company CRM once trained.• Utilize phone, email, and digital communication platforms effectively.• Exhibit strong computer skills and adaptability to new systems. Ideal Candidate Profile• Bilingual – Advanced conversational English (C1 or B2+ required).• 1–2 years of experience in administrative, customer support, or assistant roles.• Highly responsive, reliable, and detail-oriented.• Excellent communication and interpersonal skills.• Compassionate, client-centered mindset.• Discreet and trustworthy when handling confidential information.• Self-motivated and comfortable working independently.

Join our dynamic team at Universidad del Valle de Guatemala as an Active Case Search and Community Engagement Technician in Zone 3, Guatemala City. In this role, you will be instrumental in identifying and connecting with individuals in need of our services, fostering community relationships, and contributing to our mission of social impact.