About the job
Join Our Team as an Online Administrative Assistant! (Remote – Colombia & Guatemala) We are looking for a motivated and meticulous Online Administrative Assistant to enhance our expanding e-commerce operations. If you excel in dynamic environments, have a passion for organizing processes, and possess a strong background in online retail workflows, this is the perfect opportunity for you! In this role, you will manage daily order processing, maintain product listings, communicate with customers, and perform light bookkeeping to ensure our online store operates seamlessly.
Key Responsibilities:
- Review and process online orders, including cancellations and fraud checks.
- Coordinate return and exchange requests.
- Upload orders to ShippingEasy and oversee expedited fulfillment.
- Provide customer support via email and phone regarding orders, returns, and shipping concerns.
- Maintain and update product listings across various platforms.
- Assist with basic bookkeeping tasks, such as invoicing and credit memo processing.