Customer Success Operations Manager - US

About the Role We are excited to welcome a new Customer Success Operations Manager to our dynamic team at PubMatic! This pivotal role requires a unique blend of ad operations expertise, technical and creative problem-solving abilities, and exceptional communication skills. As a Customer Success Operations Manager, you will be instrumental in elucidating tech…

Department: Client Operations About the Role As a Customer Success Operations Manager, you will play a pivotal role in managing our publisher clients. You will leverage your expertise in ad technology to deliver exceptional customer service and address troubleshooting needs. As our products and services evolve, you will ensure that the implementation process is well-defined, thoroughly tested with new publishers, and primed for widespread adoption. Key Responsibilities Oversee account setup and maintain publisher accounts within the PubMatic system. Ensure timely execution of technical integrations, providing outstanding service during the implementation phase. Collaborate with internal teams such as sales, marketing, business development, product management, and engineering to create tailored implementation plans for selected clients. Keep multiple support systems updated, including Salesforce, JIRA, and Zendesk. Proactively address escalations from both Publisher and Demand clients regarding integration challenges, discrepancies, and Brand Safety issues. Generate and analyze reports to provide competitive insights for our clients. Work closely with internal and external customers to maximize returns for the end customer. This role will provide additional support to accounts across the EMEA region.

About the Role The Associate Customer Success Operations Manager plays a vital role at the convergence of Ad Operations, Publisher Monetization, data, and technology. This position is essential for achieving our clients' objectives and requires advanced proficiency in Japanese (both written and spoken) along with a solid understanding of publisher-side programmatic advertising. Success in this role hinges on the ability to engage effectively with Japanese-speaking stakeholders while enhancing monetization, integration, and performance across the publisher ecosystem. We seek an individual who is inquisitive, resourceful, and adept at working autonomously, with a strong aspiration to learn and advance in the Adtech industry. What You'll Do Deliver ongoing operational and technical support to publisher clients in Japan. Effectively communicate technical concepts to non-technical stakeholders in both Japanese and English. Facilitate publisher onboarding and implementation by adhering to established processes and best practices. Examine reports to discern performance trends and identify basic anomalies. Transform data into clear, actionable insights for clients and internal teams. Utilize structured thinking to troubleshoot problems and propose actionable next steps. Keep abreast of PubMatic's evolving products, services, and changes in the Adtech ecosystem. Demonstrate proactivity and self-motivation, thriving in a small team environment. Exhibit a strong work ethic and an ownership mindset, ensuring issues are resolved. Maintain an analytical, logical, and structured approach to problem-solving. Pay attention to detail while remaining focused on the overall vision. Be customer-oriented, with a proactive approach to action and continuous improvement. Fluency in Japanese and English, both written and spoken, is essential. We'd Love for You to Have 1-2 years of experience with fluency in Japanese (written and spoken) — JLPT N2 preferred (N3 considered). Strong written and verbal communication skills in English, capable of clear communication with global teams. A basic understanding of digital advertising or publisher monetization concepts. Familiarity with concepts such as header bidding, Open RTB, or SSPs (hands-on experience not required). Interest in mobile monetization and ad SDKs; prior exposure is a plus but not mandatory. Proficiency in Excel and data analysis tools.

Role Overview PubMatic is hiring an Associate Customer Success Operations Manager (Contract) in Gurugram, IN. This role supports customer success initiatives and works closely with teams across the company. Spanish fluency is required. What You Will Do Support customer success programs and processes Collaborate with cross-functional teams to address client needs Help ensure clients receive strong, consistent service What We’re Looking For Fluency in Spanish Understanding of customer success strategies Experience working with multiple teams or departments Ability to work in a contract position based in Gurugram

Better Mortgage is building a Real Estate team in Gurugram focused on making the home buying journey smoother for customers and agents. This group is new within Better and values people who work independently, think critically about business needs, and take initiative to solve challenges as they arise. What you will do Build and maintain strong relationships with clients, serving as their primary contact throughout the process. Understand client goals and needs, then offer tailored recommendations and solutions. Collaborate with internal teams to resolve customer questions and deliver timely responses. Keep client records up to date by entering accurate information into the CRM system. Provide attentive, empathetic customer service with a focus on clear communication. Respond quickly and clearly to client inquiries, ensuring clients feel heard and valued. Requirements Bachelor's degree in business, marketing, real estate, or a related field. 2-4 years of experience in customer service, customer success, telemarketing, or account management, ideally supporting US-based customers. Strong verbal and written communication skills. Analytical mindset and attention to detail. Comfort managing multiple tasks and setting priorities. Proficiency with CRM software and Microsoft Office Suite. Proactive attitude and a practical approach to problem-solving. Genuine interest in delivering excellent customer service. Additional details Fluency in an American accent is preferred, as most clients are based in the US. Prior experience supporting US customers is a plus. This is a night shift position: 6:30 PM to 3:30 AM IST. Night shift allowance is provided in addition to base salary. Work from home is supported, including assistance with setup and a monthly WFH allowance.

About the RoleJoin PubMatic as an Associate Director of Customer Success and become a vital part of our dynamic team in Gurugram. The Customer Success team acts as the cornerstone of PubMatic’s global publisher network. In this pivotal role, you will lead a dedicated group of Team Leads and Customer Success Operations Managers (CSOMs) focused on MidMarket accounts in the US region. We seek a driven and seasoned professional to spearhead the growth of our medium to long-tail publisher business. You will empower your team to manage a diverse range of omnichannel supply (desktop, video, mobile, CTV), nurture publisher partnerships, enhance account performance, and provide data-driven analyses alongside technical troubleshooting. Your success will hinge on a comprehensive understanding of our core business strategy and the ability to implement the necessary tactics, as well as a deep familiarity with PubMatic’s product suite and market dynamics to effectively guide your team. This position reports directly to the Senior Director of Customer Success.Key ResponsibilitiesLead a sizable team of direct reports, promoting their ongoing development while recruiting, hiring, and training talent to facilitate continued team expansion.Manage relationships with a significant portfolio of publisher accounts, ensuring exceptional service, nurturing growth, and achieving or surpassing revenue targets through optimizations and upselling.Ensure operational excellence by serving as the primary technical escalation point for the team, including new publisher onboarding for header bidding integrations, performance enhancements, and technical issue resolution.Foster a collaborative team environment that encourages cohesive work across different teams while managing technical escalations through Salesforce, Jira, and other platforms.Proactively coach colleagues within the organization to enhance skills that drive client growth and contribute to the overall success of the team.Instill a culture of collaboration and accountability within the team.Partner with the Publisher Development team and Product Commercial Leads to identify additional opportunities and assist in upselling initiatives.Work closely with Advertiser Solutions and Tech Ops teams to develop mutually beneficial solutions for both demand and supply sides.Oversee Salesforce hygiene and reporting concerning the team’s publisher accounts, customer data, opportunity pipeline, case workflow, and publisher performance and revenue metrics.Identify opportunities for product enhancements and liaise with Product Managers to innovate and strengthen PubMatic’s product offerings.

About Ocrolus Ocrolus, Inc. builds AI-driven workflow and analytics tools for lenders. Financial institutions rely on our platform to process nearly one million credit applications each month, spanning small business, mortgage, and consumer lending. Our technology combines advanced AI models with human-in-the-loop verification to extract data from financial documents with over 99% accuracy. Clients use Ocrolus for fraud detection, cash flow analysis, and income analytics to manage risk and expand access to credit. More than 400 organizations trust our platform, including Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square. Role Overview The Senior US Mortgage Analyst will join our team in Noida or Gurugram, India. This role supports US mortgage operations and works closely with our technology and client service teams. Work hours: 6 PM to 3 AM IST Location Gurugram, Haryana, India Noida, Uttar Pradesh, India

Join SGS as an Operations Manager specializing in Inspections, where you will oversee and enhance operational efficiency across our inspection and field testing departments. You will be responsible for ensuring compliance with relevant standards, driving process improvements, and managing a team of skilled inspectors.Your leadership will play a crucial role in maintaining the highest levels of service quality and customer satisfaction while fostering a culture of continuous improvement within the organization.

Inovalon, established in 1998, is driven by the conviction that technology and data can significantly transform the healthcare ecosystem, enhancing both outcomes and financial efficiency. We are committed to empowering our clients to achieve their goals, which in turn leads to improved healthcare for everyone. Our focus lies in delivering data-driven solutions that enable our customers to thrive.As ONE Inovalon, we unite our efforts to tackle the most pressing challenges in healthcare. Our inclusive and innovative culture adds value not only to our clients but also to the millions of patients they serve.Overview: The Product Operations Manager plays a pivotal role in blending operational responsibilities with program management to enhance business operations, strategic planning, and budget management. This position collaborates closely with Product Leadership, Client Services, Technology, Engineering, Finance, and Business Development to ensure the successful fulfillment of client agreements and to monitor performance metrics aligned with corporate objectives and team goals.

We are seeking an enthusiastic and detail-oriented Operations Center Manager to spearhead our command center team. This pivotal role positions you as the heartbeat of our IT operations, where you will ensure optimal availability and flawless performance of our essential infrastructure. You will not merely monitor systems; you will act as an Incident Commander and a Process Architect. We are looking for a professional who embodies the ITIL framework to transform disorder into structured processes and possesses extensive experience in infrastructure monitoring to proactively identify and resolve issues before they affect business operations.

Join Payoneer as a Partnership Operations Manager, where you will play a crucial role in optimizing our partnerships and driving operational excellence. You will collaborate with cross-functional teams to enhance our partner experience and streamline processes, ensuring that our partnerships thrive.

About Ocrolus Ocrolus builds AI-powered workflow and analytics tools for lenders, supporting nearly one million credit applications each month. Our platform blends open-source and proprietary AI models with human-in-the-loop verification, achieving over 99% accuracy in extracting data from financial documents. Lenders across small business, mortgage, and consumer sectors rely on Ocrolus for fraud detection, cash flow analysis, and risk management. With more than 400 clients, including Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square, we help broaden access to credit and strengthen the financial ecosystem. Role Overview: Technical Operations Manager Location: Gurugram, Haryana, India; Noida, Uttar Pradesh, India The Technical Operations Manager ensures reliable technical support for both office and remote teams. This role keeps services running smoothly, manages projects under tight deadlines, and helps maintain strong working relationships across the organization. Success in this position requires a solid understanding of IT infrastructure and the ability to collaborate with various business functions. Main Responsibilities Manage a wide range of TechOps systems and infrastructure, such as PXE servers, proxies, operating system deployment, CCTV, and physical access control systems. Deliver hands-on technical support and troubleshooting for Windows, Linux, and macOS devices. Set up and maintain network infrastructure, including UniFi routers, switches, access points, and firewalls. Monitor and resolve issues with organizational systems, networks, and applications to keep everything running efficiently. Identify and address technical problems, incidents, and outages to reduce downtime and support a smooth user experience. Handle system administration tasks, including server setup, maintenance, and upgrades. Conduct IT security audits and apply measures to protect company infrastructure and data. Create and update documentation for system configurations and standard procedures.

Join beumergroup as an Operations Expert and be a pivotal part of our dynamic team! In this role, you will leverage your expertise to streamline operations, enhance productivity, and contribute to our commitment to excellence.

Role overview The Senior Manager of Marketplace Operations at MongoDB, Inc. will lead a team based in Gurugram. This position centers on enhancing the efficiency and impact of marketplace projects. The role requires hands-on management of day-to-day operations, ensuring that team efforts support larger strategic goals. Key responsibilities Oversee daily marketplace operations and guide team activities Maintain alignment between team initiatives and company strategy Identify and implement process improvements to drive marketplace performance Location This role is based in Gurugram.

Role Overview Anaplan is hiring a Manager of Platform Operations (DevOps) in Gurugram, India. This role leads a team dedicated to keeping the platform running smoothly and efficiently. The position focuses on improving operational performance, reliability, and service quality for clients. What You Will Do Lead and mentor a team responsible for platform operations and DevOps practices Work with teams across the company to improve automation, deployment, and monitoring processes Promote continuous improvement and help establish effective operational practices Ensure the platform delivers consistent, reliable service to clients

ClearView Healthcare Partners is a leading strategy consulting firm in the life sciences sector, with headquarters in Boston and additional offices in San Francisco, New York City, London, and Gurgaon. We cater to clients in the biopharmaceutical, medical device, and diagnostic industries, delivering exceptional strategic decision-making support across a broad spectrum of business challenges. Our mission is to provide actionable insights that empower companies to meet their business goals.Role OverviewWe are seeking a detail-oriented and collaborative Knowledge Management and Operations Associate to enhance our Compliance and Operations team. This pivotal role will assist project teams with knowledge management initiatives while also contributing to compliance and operational activities across the organization. This position, based in India, reports to the Director of Compliance & Operations in the United States.This dual-function role merges the strategic organization of knowledge resources with the execution of essential operational and compliance processes. The ideal candidate will be proactive, organized, and enthusiastic about facilitating teams through effective knowledge sharing and operational excellence.Key ResponsibilitiesKnowledge ManagementMaintain and regularly update internal knowledge repositories, including project documentation, regulatory resources, and industry insights.Collaborate with project teams to ensure adherence to knowledge management policies and procedures.Assist in audits of knowledge management practices in conjunction with the Director.Support teams in identifying and utilizing relevant data, frameworks, and best practices for client engagements.Administer knowledge platforms (e.g., SharePoint), manage user permissions, and coordinate with IT for enhancements.Develop and implement strategies to enhance knowledge accessibility and usability.Organize and oversee the knowledge management database and project close-out processes.Maintain the department’s SharePoint site, ensuring content is current, relevant, and user-friendly.Participate in client audits related to knowledge management as necessary.OperationsEnter, update, and maintain accurate data in internal systems and databases.Organize and manage large datasets to ensure data integrity and accessibility.Conduct regular data quality checks and resolve discrepancies.Prepare and distribute compliance-related documentation as needed.

Role Overview thinkahead is hiring a Client Operations Specialist in Gurugram, Haryana. This role focuses on supporting client relationships and strengthening operational workflows. The position works closely with teams across the company to deliver consistent service and maintain high client satisfaction. What You Will Do Work with colleagues from different departments to coordinate service delivery for clients Support day-to-day operations to keep processes running smoothly Help identify ways to improve efficiency and enhance the client experience Contribute to projects that drive company growth and operational improvements

About Everhope OncologyEverhope Oncology is a purpose-driven cancer care platform, supported by notable organizations such as Narayana Health, W Health Ventures, and 2070Health, with an initial funding of $10 million. Our mission is to enhance accessibility to high-quality cancer treatment and create a patient-friendly experience. Everhope is in the process of establishing a comprehensive network of medical and surgical oncology centers across India, starting with Delhi and Mumbai and expanding to ten cities in the next three years. We are committed to advancing early cancer detection and offering an ecosystem of support services, including nutrition, through our platform, Everhope Connect.About the RoleWe are seeking a proactive and innovative Revenue Operations Manager to join our expanding team! In this role, you will manage the entire marketing and sales funnel, collaborate with cross-functional teams, and significantly enhance the patient experience by reducing friction at every stage. Your key objectives will include preventing drop-offs in our acquisition funnel, crafting best-in-class patient journeys, and optimizing admissions processes, including navigating insurance and financial assistance.Key Responsibilities:- Funnel Management & Leakage Prevention- Monitor and analyze the marketing and sales funnels to identify and prevent attrition at every stage, from the initial contact to patient admission.- Collaborate effectively with marketing, inside sales, offline sales, and clinical teams to ensure smooth transitions through the pipeline and address any gaps.- Create and implement strategies aimed at optimizing conversion rates and enhancing patient engagement.- Customer Experience Enhancement- Work alongside teams across all touchpoints (sales, clinical, patient support) to provide an exceptional experience throughout the patient journey.- Collect and analyze feedback, identify pain points, and devise action plans for continuous improvement.- Serve as the patient voice within the organization, conducting regular reviews and sharing insights with leadership.- Admission Process & Insurance Empanelments- Spearhead efforts to define, standardize, and monitor all patient admission processes, documentation, and data flows.

COMPANY OVERVIEWKKR is a premier global investment firm that specializes in alternative asset management, capital markets, and insurance solutions. Our mission is to achieve attractive investment returns through a disciplined approach, leveraging world-class talent, and supporting the growth of our portfolio companies and communities. KKR sponsors investment funds focusing on private equity, credit, and real assets, and collaborates with strategic partners managing hedge funds. Our insurance subsidiaries provide retirement, life, and reinsurance products, managed by Global Atlantic Financial Group. Investment references may include activities from our sponsored funds and insurance entities.KKR's Gurugram Office serves as a vital extension of our global teams, partnering with stakeholders worldwide to drive operational excellence and transformation that resonate with KKR's values of teamwork, collaboration, and innovation. The office is poised for growth, integrating multifunctional business capabilities essential for furthering KKR's expansion and transformation.TEAM OVERVIEWThe Operations Department empowers KKR’s businesses by managing the lifecycles of our investments, investors, and funds through a unified global operating platform. Utilizing a data-driven methodology, our operating verticals are aligned with business objectives to deliver exceptional service to both internal and external stakeholders, employing technology and processes to adapt and scale. This position offers extensive exposure across various sub-divisions, including private and credit market operations within Investment, Client, Treasury, and Data Operations. Our teams are engaged in crucial activities that uphold operational excellence, stakeholder engagement, and reporting, significantly contributing to KKR’s success.Here is a brief overview of a few of our Operations sub-divisions:Investment Operations: This division manages the firm’s middle-office and back-office operations throughout the investment lifecycle for diverse capital market transactions that inform business decisions. The team collaborates with KKR’s Investment Data Operations, Controllership, and Finance teams to ensure precise processing and reporting of investments, servicing assets, liabilities, and fund vehicles.Client Operations: This global team oversees the entire lifecycle of investor engagement, playing a vital role in delivering exceptional service to clients. Key verticals within this team include Onboarding, Inquiries, and ongoing support.

COMPANY OVERVIEWKKR is a premier global investment firm specializing in alternative asset management and comprehensive capital markets and insurance solutions. Our mission is to deliver superior investment returns through a disciplined and patient investment strategy, driven by world-class talent and a commitment to fostering growth within our portfolio companies and the communities we serve. KKR manages investment funds across private equity, credit, and real assets, and collaborates with strategic partners in the hedge fund sector. Our insurance subsidiaries, under the Global Atlantic Financial Group, provide a range of retirement, life, and reinsurance products. Please note that references to KKR’s investments may encompass the activities of our sponsored funds and insurance affiliates.KKR's Gurugram office delivers exceptional services and solutions to both internal stakeholders and clients, enhancing operational efficiencies across the organization while embodying KKR’s global ethos of teamwork and innovation. This office features multifaceted business capabilities and plays a crucial role in driving KKR’s growth and transformation initiatives.TEAM OVERVIEWThe Client Operations team is dedicated to supporting KKR’s global operations across all business lines and regions. This team is integral to the entire investor lifecycle, ensuring top-tier service delivery to clients across various verticals, including Onboarding, Inquiries, Communications, Investor Services, and Reporting. Collaborating with internal and external stakeholders, this team is essential for maintaining business continuity, adding value, safeguarding the firm’s interests, and enhancing operational efficiency and effectiveness. This role is based in our Gurugram office.POSITION SUMMARYThe Vice President of Client Operations in Gurugram is a leadership role responsible for the seamless execution of client operations, focusing on client onboarding, communications, servicing, and reporting. This position involves collaborating with various functional groups within the firm for daily operations and driving initiatives to refine processes and controls that elevate the client experience. The team operates in a dynamic environment, consistently working alongside other teams in the Global Operations group, external agents, and counterparties. This role entails overseeing daily activities, managing team operations, hiring, training, and setting priorities.ROLES & RESPONSIBILITIESOperational Excellence...