Partnership Operations Manager

Join Payoneer as a Partnership Operations Manager, where you will play a crucial role in optimizing our partnerships and driving operational excellence. You will collaborate with cross-functional teams to enhance our partner experience and streamline processes, ensuring that our partnerships thrive.

One97 Communications Limited, the parent company of Paytm, is a leading financial services provider in India. The company offers a wide range of payment and financial solutions, with a focus on integrating millions into the mainstream economy through services in payments, commerce, banking, and investments. Role overview This position manages strategic partnerships and alliances for Paytm's Travel division. The role centers on identifying, onboarding, and nurturing key relationships across the travel sector to drive growth, improve customer experience, and develop new revenue streams. Approximately 10% of the responsibilities involve managing the relationship with IRCTC at a managerial level, supporting railway initiatives and ensuring smooth coordination. What you will do Partnership Development & Management: Identify, assess, and onboard strategic partners within the travel sector. Lead commercial negotiations, structure deals, and finalize contracts. Build and maintain strong relationships with key accounts to support mutual growth. Monitor partner performance and optimize for revenue, conversion, and customer satisfaction. Business Growth & Strategy: Work with internal teams (product, marketing, operations) to launch and scale partner-led initiatives. Identify new revenue opportunities and co-branded ventures with partners. Analyze market trends and competitor partnerships to inform strategy. IRCTC Relationship Management (10%): Act as the primary contact for IRCTC at a managerial level. Ensure operational coordination and resolve issues related to railway ticketing integrations. Support compliance, reporting, and communication with IRCTC. Coordinate internally to align product and technology changes with IRCTC guidelines. Cross-functional Collaboration: Coordinate with product and tech teams for partner integrations and enhancements. Work with marketing teams on joint campaigns and promotions. Collaborate with finance and legal teams for agreements, invoicing, and contracts. Requirements 5–7 years of experience in partnerships, alliances, or business development. Strong negotiation and stakeholder management skills. Background working with large external partners or government-linked organizations is a plus. Solid understanding of the travel industry and its dynamics.

Join SGS as an Operations Manager specializing in Inspections, where you will oversee and enhance operational efficiency across our inspection and field testing departments. You will be responsible for ensuring compliance with relevant standards, driving process improvements, and managing a team of skilled inspectors.Your leadership will play a crucial role in maintaining the highest levels of service quality and customer satisfaction while fostering a culture of continuous improvement within the organization.

Inovalon, established in 1998, is driven by the conviction that technology and data can significantly transform the healthcare ecosystem, enhancing both outcomes and financial efficiency. We are committed to empowering our clients to achieve their goals, which in turn leads to improved healthcare for everyone. Our focus lies in delivering data-driven solutions that enable our customers to thrive.As ONE Inovalon, we unite our efforts to tackle the most pressing challenges in healthcare. Our inclusive and innovative culture adds value not only to our clients but also to the millions of patients they serve.Overview: The Product Operations Manager plays a pivotal role in blending operational responsibilities with program management to enhance business operations, strategic planning, and budget management. This position collaborates closely with Product Leadership, Client Services, Technology, Engineering, Finance, and Business Development to ensure the successful fulfillment of client agreements and to monitor performance metrics aligned with corporate objectives and team goals.

We are seeking an enthusiastic and detail-oriented Operations Center Manager to spearhead our command center team. This pivotal role positions you as the heartbeat of our IT operations, where you will ensure optimal availability and flawless performance of our essential infrastructure. You will not merely monitor systems; you will act as an Incident Commander and a Process Architect. We are looking for a professional who embodies the ITIL framework to transform disorder into structured processes and possesses extensive experience in infrastructure monitoring to proactively identify and resolve issues before they affect business operations.

Department: Client Operations About the Role As a Customer Success Operations Manager, you will play a pivotal role in managing our publisher clients. You will leverage your expertise in ad technology to deliver exceptional customer service and address troubleshooting needs. As our products and services evolve, you will ensure that the implementation process is well-defined, thoroughly tested with new publishers, and primed for widespread adoption. Key Responsibilities Oversee account setup and maintain publisher accounts within the PubMatic system. Ensure timely execution of technical integrations, providing outstanding service during the implementation phase. Collaborate with internal teams such as sales, marketing, business development, product management, and engineering to create tailored implementation plans for selected clients. Keep multiple support systems updated, including Salesforce, JIRA, and Zendesk. Proactively address escalations from both Publisher and Demand clients regarding integration challenges, discrepancies, and Brand Safety issues. Generate and analyze reports to provide competitive insights for our clients. Work closely with internal and external customers to maximize returns for the end customer. This role will provide additional support to accounts across the EMEA region.

About Ocrolus Ocrolus builds AI-powered workflow and analytics tools for lenders, supporting nearly one million credit applications each month. Our platform blends open-source and proprietary AI models with human-in-the-loop verification, achieving over 99% accuracy in extracting data from financial documents. Lenders across small business, mortgage, and consumer sectors rely on Ocrolus for fraud detection, cash flow analysis, and risk management. With more than 400 clients, including Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square, we help broaden access to credit and strengthen the financial ecosystem. Role Overview: Technical Operations Manager Location: Gurugram, Haryana, India; Noida, Uttar Pradesh, India The Technical Operations Manager ensures reliable technical support for both office and remote teams. This role keeps services running smoothly, manages projects under tight deadlines, and helps maintain strong working relationships across the organization. Success in this position requires a solid understanding of IT infrastructure and the ability to collaborate with various business functions. Main Responsibilities Manage a wide range of TechOps systems and infrastructure, such as PXE servers, proxies, operating system deployment, CCTV, and physical access control systems. Deliver hands-on technical support and troubleshooting for Windows, Linux, and macOS devices. Set up and maintain network infrastructure, including UniFi routers, switches, access points, and firewalls. Monitor and resolve issues with organizational systems, networks, and applications to keep everything running efficiently. Identify and address technical problems, incidents, and outages to reduce downtime and support a smooth user experience. Handle system administration tasks, including server setup, maintenance, and upgrades. Conduct IT security audits and apply measures to protect company infrastructure and data. Create and update documentation for system configurations and standard procedures.

Join beumergroup as an Operations Expert and be a pivotal part of our dynamic team! In this role, you will leverage your expertise to streamline operations, enhance productivity, and contribute to our commitment to excellence.

Role overview The Senior Manager of Marketplace Operations at MongoDB, Inc. will lead a team based in Gurugram. This position centers on enhancing the efficiency and impact of marketplace projects. The role requires hands-on management of day-to-day operations, ensuring that team efforts support larger strategic goals. Key responsibilities Oversee daily marketplace operations and guide team activities Maintain alignment between team initiatives and company strategy Identify and implement process improvements to drive marketplace performance Location This role is based in Gurugram.

Role Overview Anaplan is hiring a Manager of Platform Operations (DevOps) in Gurugram, India. This role leads a team dedicated to keeping the platform running smoothly and efficiently. The position focuses on improving operational performance, reliability, and service quality for clients. What You Will Do Lead and mentor a team responsible for platform operations and DevOps practices Work with teams across the company to improve automation, deployment, and monitoring processes Promote continuous improvement and help establish effective operational practices Ensure the platform delivers consistent, reliable service to clients

Role Overview thinkahead is hiring a Client Operations Specialist in Gurugram, Haryana. This role focuses on supporting client relationships and strengthening operational workflows. The position works closely with teams across the company to deliver consistent service and maintain high client satisfaction. What You Will Do Work with colleagues from different departments to coordinate service delivery for clients Support day-to-day operations to keep processes running smoothly Help identify ways to improve efficiency and enhance the client experience Contribute to projects that drive company growth and operational improvements

ClearView Healthcare Partners is a leading strategy consulting firm in the life sciences sector, with headquarters in Boston and additional offices in San Francisco, New York City, London, and Gurgaon. We cater to clients in the biopharmaceutical, medical device, and diagnostic industries, delivering exceptional strategic decision-making support across a broad spectrum of business challenges. Our mission is to provide actionable insights that empower companies to meet their business goals.Role OverviewWe are seeking a detail-oriented and collaborative Knowledge Management and Operations Associate to enhance our Compliance and Operations team. This pivotal role will assist project teams with knowledge management initiatives while also contributing to compliance and operational activities across the organization. This position, based in India, reports to the Director of Compliance & Operations in the United States.This dual-function role merges the strategic organization of knowledge resources with the execution of essential operational and compliance processes. The ideal candidate will be proactive, organized, and enthusiastic about facilitating teams through effective knowledge sharing and operational excellence.Key ResponsibilitiesKnowledge ManagementMaintain and regularly update internal knowledge repositories, including project documentation, regulatory resources, and industry insights.Collaborate with project teams to ensure adherence to knowledge management policies and procedures.Assist in audits of knowledge management practices in conjunction with the Director.Support teams in identifying and utilizing relevant data, frameworks, and best practices for client engagements.Administer knowledge platforms (e.g., SharePoint), manage user permissions, and coordinate with IT for enhancements.Develop and implement strategies to enhance knowledge accessibility and usability.Organize and oversee the knowledge management database and project close-out processes.Maintain the department’s SharePoint site, ensuring content is current, relevant, and user-friendly.Participate in client audits related to knowledge management as necessary.OperationsEnter, update, and maintain accurate data in internal systems and databases.Organize and manage large datasets to ensure data integrity and accessibility.Conduct regular data quality checks and resolve discrepancies.Prepare and distribute compliance-related documentation as needed.

About the Role We are excited to welcome a new Customer Success Operations Manager to our dynamic team at PubMatic! This pivotal role requires a unique blend of ad operations expertise, technical and creative problem-solving abilities, and exceptional communication skills. As a Customer Success Operations Manager, you will be instrumental in elucidating technical information to diverse audiences and collaborating with internal teams to ensure timely project delivery. Your primary focus will be to manage the day-to-day operations of our mid-market publisher clients, providing top-notch customer service and leveraging your troubleshooting experience in ad technology. As PubMatic's offerings evolve, you will stay updated on new capabilities to define and test the implementation processes with new publishers, preparing them for widespread adoption. What You'll Do Setup, manage, troubleshoot, and optimize US Mid-Market accounts on the PubMatic SSP Platform. Ensure timely execution of technical integrations and deliver outstanding service during implementation. Provide excellent customer service and support to publishers through established support channels (e.g., Ticketing tool), including troubleshooting and resolving reported issues. Proactively optimize publisher accounts, offering timely feedback to enhance yield. Collaborate with internal teams such as sales, marketing, business development, product management, and engineering to create tailored implementation plans for select clients. Maintain accurate records across multiple support systems (e.g., Salesforce, JIRA, Zendesk, etc.). Respond promptly to escalations from both Publisher and Demand clients regarding integration issues, discrepancies, Brand Safety, etc. Generate and analyze reports that provide competitive insights for our clients. Work closely with both internal and external customers to drive higher returns for end customers. Foster strong customer relationships, turning clients into advocates for PubMatic while identifying upsell opportunities and managing a portfolio against assigned revenue targets. This position focuses on supporting Mid-Market US regional accounts. We'd Love for You to Have 3 to 5 years of experience in ad-tech, programmatic advertising, SSP publisher monetization, Header Bidding, ORTB protocol, RTB/PMP, and Ad Networks. Previous experience in a customer-facing role with the ability to build relationships and trust. Strong analytical skills and the ability to interpret data to drive decision-making. Excellent verbal and written communication skills. Ability to work independently and as part of a team.

Maker Lab brings together decentralized, technology-focused marketing teams that work side by side with clients from the start. The team’s expertise spans analytics, content, and digital marketing, integrating seamlessly with client strategies. Role overview The Brand Integration & Content Manager leads collaborations with well-known creators, public figures, and international brands. This position combines brand strategy and content management, driving co-branded campaigns that leave a lasting impression. Building strong, effective partnerships and delivering impactful content are central to this role. What you will do Develop and manage relationships with creators, broadcast networks, and global brands. Translate partnership agreements into detailed plans with clear timelines and responsibilities. Ensure all project deliverables are completed on time and meet agreed outcomes. Champion Maker Lab’s values and reputation throughout every partnership. Oversee the representation of Maker Lab’s products and services in partner content and experiences. Create and maintain a Brand Integration guide to support negotiations and partnership management. Work closely with brand and creative teams to uphold visual and communication standards, identifying and addressing potential public risks early. Plan and manage a content calendar that transforms commercial partnerships into compelling stories across various channels. Produce content tailored to each partnership, including joint reports, thought leadership, and behind-the-scenes features. Lead the production, editing, and oversight of high-quality content with both internal and external creative teams. Serve as the primary contact for partners on all content, operations, and execution matters. Coordinate creative requests, feedback, and approvals between partners and internal teams. Collaborate with Marketing, Brand, Creative, Media, Communications, and Measurement teams to ensure alignment. Maintain clear communication to prevent duplicated work or confusion. Set KPIs for partnership content, such as reach and engagement, and ensure tracking is in place before launch. Identify potential challenges, including delays or creative disagreements, and propose solutions quickly. Review campaign results, gather insights, and recommend improvements for future projects. Requirements Bachelor's degree or equivalent experience. Minimum of 8 years in brand management, content strategy, or integrated marketing, preferably within technology, media, or entertainment sectors. Strong communication and interpersonal skills. Proven experience managing complex partnerships and achieving results. Analytical mindset with strategic thinking abilities. Location This role is based in Gurugram, Haryana, India.

About Everhope OncologyEverhope Oncology is a purpose-driven cancer care platform, supported by notable organizations such as Narayana Health, W Health Ventures, and 2070Health, with an initial funding of $10 million. Our mission is to enhance accessibility to high-quality cancer treatment and create a patient-friendly experience. Everhope is in the process of establishing a comprehensive network of medical and surgical oncology centers across India, starting with Delhi and Mumbai and expanding to ten cities in the next three years. We are committed to advancing early cancer detection and offering an ecosystem of support services, including nutrition, through our platform, Everhope Connect.About the RoleWe are seeking a proactive and innovative Revenue Operations Manager to join our expanding team! In this role, you will manage the entire marketing and sales funnel, collaborate with cross-functional teams, and significantly enhance the patient experience by reducing friction at every stage. Your key objectives will include preventing drop-offs in our acquisition funnel, crafting best-in-class patient journeys, and optimizing admissions processes, including navigating insurance and financial assistance.Key Responsibilities:- Funnel Management & Leakage Prevention- Monitor and analyze the marketing and sales funnels to identify and prevent attrition at every stage, from the initial contact to patient admission.- Collaborate effectively with marketing, inside sales, offline sales, and clinical teams to ensure smooth transitions through the pipeline and address any gaps.- Create and implement strategies aimed at optimizing conversion rates and enhancing patient engagement.- Customer Experience Enhancement- Work alongside teams across all touchpoints (sales, clinical, patient support) to provide an exceptional experience throughout the patient journey.- Collect and analyze feedback, identify pain points, and devise action plans for continuous improvement.- Serve as the patient voice within the organization, conducting regular reviews and sharing insights with leadership.- Admission Process & Insurance Empanelments- Spearhead efforts to define, standardize, and monitor all patient admission processes, documentation, and data flows.

About the Role The Associate Customer Success Operations Manager plays a vital role at the convergence of Ad Operations, Publisher Monetization, data, and technology. This position is essential for achieving our clients' objectives and requires advanced proficiency in Japanese (both written and spoken) along with a solid understanding of publisher-side programmatic advertising. Success in this role hinges on the ability to engage effectively with Japanese-speaking stakeholders while enhancing monetization, integration, and performance across the publisher ecosystem. We seek an individual who is inquisitive, resourceful, and adept at working autonomously, with a strong aspiration to learn and advance in the Adtech industry. What You'll Do Deliver ongoing operational and technical support to publisher clients in Japan. Effectively communicate technical concepts to non-technical stakeholders in both Japanese and English. Facilitate publisher onboarding and implementation by adhering to established processes and best practices. Examine reports to discern performance trends and identify basic anomalies. Transform data into clear, actionable insights for clients and internal teams. Utilize structured thinking to troubleshoot problems and propose actionable next steps. Keep abreast of PubMatic's evolving products, services, and changes in the Adtech ecosystem. Demonstrate proactivity and self-motivation, thriving in a small team environment. Exhibit a strong work ethic and an ownership mindset, ensuring issues are resolved. Maintain an analytical, logical, and structured approach to problem-solving. Pay attention to detail while remaining focused on the overall vision. Be customer-oriented, with a proactive approach to action and continuous improvement. Fluency in Japanese and English, both written and spoken, is essential. We'd Love for You to Have 1-2 years of experience with fluency in Japanese (written and spoken) — JLPT N2 preferred (N3 considered). Strong written and verbal communication skills in English, capable of clear communication with global teams. A basic understanding of digital advertising or publisher monetization concepts. Familiarity with concepts such as header bidding, Open RTB, or SSPs (hands-on experience not required). Interest in mobile monetization and ad SDKs; prior exposure is a plus but not mandatory. Proficiency in Excel and data analysis tools.

Role Overview PubMatic is hiring an Associate Customer Success Operations Manager (Contract) in Gurugram, IN. This role supports customer success initiatives and works closely with teams across the company. Spanish fluency is required. What You Will Do Support customer success programs and processes Collaborate with cross-functional teams to address client needs Help ensure clients receive strong, consistent service What We’re Looking For Fluency in Spanish Understanding of customer success strategies Experience working with multiple teams or departments Ability to work in a contract position based in Gurugram

COMPANY OVERVIEWKKR is a premier global investment firm that specializes in alternative asset management, capital markets, and insurance solutions. Our mission is to achieve attractive investment returns through a disciplined approach, leveraging world-class talent, and supporting the growth of our portfolio companies and communities. KKR sponsors investment funds focusing on private equity, credit, and real assets, and collaborates with strategic partners managing hedge funds. Our insurance subsidiaries provide retirement, life, and reinsurance products, managed by Global Atlantic Financial Group. Investment references may include activities from our sponsored funds and insurance entities.KKR's Gurugram Office serves as a vital extension of our global teams, partnering with stakeholders worldwide to drive operational excellence and transformation that resonate with KKR's values of teamwork, collaboration, and innovation. The office is poised for growth, integrating multifunctional business capabilities essential for furthering KKR's expansion and transformation.TEAM OVERVIEWThe Operations Department empowers KKR’s businesses by managing the lifecycles of our investments, investors, and funds through a unified global operating platform. Utilizing a data-driven methodology, our operating verticals are aligned with business objectives to deliver exceptional service to both internal and external stakeholders, employing technology and processes to adapt and scale. This position offers extensive exposure across various sub-divisions, including private and credit market operations within Investment, Client, Treasury, and Data Operations. Our teams are engaged in crucial activities that uphold operational excellence, stakeholder engagement, and reporting, significantly contributing to KKR’s success.Here is a brief overview of a few of our Operations sub-divisions:Investment Operations: This division manages the firm’s middle-office and back-office operations throughout the investment lifecycle for diverse capital market transactions that inform business decisions. The team collaborates with KKR’s Investment Data Operations, Controllership, and Finance teams to ensure precise processing and reporting of investments, servicing assets, liabilities, and fund vehicles.Client Operations: This global team oversees the entire lifecycle of investor engagement, playing a vital role in delivering exceptional service to clients. Key verticals within this team include Onboarding, Inquiries, and ongoing support.

COMPANY OVERVIEWKKR is a premier global investment firm specializing in alternative asset management and comprehensive capital markets and insurance solutions. Our mission is to deliver superior investment returns through a disciplined and patient investment strategy, driven by world-class talent and a commitment to fostering growth within our portfolio companies and the communities we serve. KKR manages investment funds across private equity, credit, and real assets, and collaborates with strategic partners in the hedge fund sector. Our insurance subsidiaries, under the Global Atlantic Financial Group, provide a range of retirement, life, and reinsurance products. Please note that references to KKR’s investments may encompass the activities of our sponsored funds and insurance affiliates.KKR's Gurugram office delivers exceptional services and solutions to both internal stakeholders and clients, enhancing operational efficiencies across the organization while embodying KKR’s global ethos of teamwork and innovation. This office features multifaceted business capabilities and plays a crucial role in driving KKR’s growth and transformation initiatives.TEAM OVERVIEWThe Client Operations team is dedicated to supporting KKR’s global operations across all business lines and regions. This team is integral to the entire investor lifecycle, ensuring top-tier service delivery to clients across various verticals, including Onboarding, Inquiries, Communications, Investor Services, and Reporting. Collaborating with internal and external stakeholders, this team is essential for maintaining business continuity, adding value, safeguarding the firm’s interests, and enhancing operational efficiency and effectiveness. This role is based in our Gurugram office.POSITION SUMMARYThe Vice President of Client Operations in Gurugram is a leadership role responsible for the seamless execution of client operations, focusing on client onboarding, communications, servicing, and reporting. This position involves collaborating with various functional groups within the firm for daily operations and driving initiatives to refine processes and controls that elevate the client experience. The team operates in a dynamic environment, consistently working alongside other teams in the Global Operations group, external agents, and counterparties. This role entails overseeing daily activities, managing team operations, hiring, training, and setting priorities.ROLES & RESPONSIBILITIESOperational Excellence...

Sago Group seeks an experienced leader for the Associate Vice President / Vice President - Project Management Operations position in Gurugram, Haryana. This senior role centers on strengthening the Operations division within the market research sector, with a focus on delivering high-quality data to clients efficiently and profitably. Role overview The Associate Vice President / Vice President will guide and oversee the operational team, ensuring projects are executed smoothly and meet rigorous data quality standards. This position plays a key part in maintaining client satisfaction and supporting business growth. Key responsibilities Provide strategic direction and leadership to the Operations division Ensure timely and accurate delivery of project data to clients Maintain and improve data quality and operational efficiency Develop analyses and recommendations that support organizational strategy Align operational practices with broader business objectives Reporting structure This position reports directly to the Senior Vice President – Quant Bidding & SO PM Operations and serves as a vital link between operations and executive leadership. Location This role is based in India, with primary operations in Gurugram, Haryana.