Partner Program Specialist

Key Responsibilities:Deliver comprehensive technical and functional support for the Partner Portal and PRM backend, including configuration, user assistance, and troubleshooting.Translate and refine business requirements from Channel, Sales, and Marketing teams into actionable technical specifications for IT and Development teams.Work collaboratively with cr…

Join Aleph Group Inc. as a Senior Client Partner specializing in Pinterest Ads Sales. In this pivotal role, you will leverage your expertise in digital advertising to drive strategic partnerships and deliver exceptional results for our clients. Collaborate with cross-functional teams to develop and execute innovative advertising strategies that maximize ROI and enhance brand visibility.

As an Associate Commission Specialist at AvePoint, you will play a critical role in our global operations. Your primary responsibilities will include accurately calculating and submitting commissions for our global sales and technical teams, ensuring timely and correct payments. You will draft and implement compensation plans and ensure all employees sign them promptly. Additionally, you will address any commission-related inquiries, regularly review and update calculation rules within our systems to align with current policies, and maintain vital internal compensation data. You may also assist with various special projects as needed.

Company OverviewCXM Group, established in 2015, is a leading institutional liquidity provider and a rapidly expanding global Fintech group. With a strong regulatory framework, we hold multiple licenses including FCA and Mauritius, and operate across 20+ offices worldwide, including London, New York, Dubai, and Southeast Asia. Our diverse team of over 250 professionals is dedicated to innovation and excellence in the financial technology space.Job OverviewAs a Customer Support Specialist, you will play a vital role in ensuring that our clients have a seamless and positive experience while using our trading platforms. Your responsibilities will include assisting clients with their accounts, troubleshooting technical and transactional issues, and providing comprehensive information about our products and services.Key Responsibilities:Efficiently manage communication channels including live chat, emails, and phone calls.Identify and assess customer needs to enhance satisfaction and loyalty.Handle inquiries from new leads and existing clients through various platforms: phone, chat, email, and client portal.Deliver timely and accurate support to clients within designated timeframes.Maintain detailed CRM records of all customer interactions and actions taken.Collaborate with internal departments by creating and assigning tasks for inquiries requiring further investigation.Follow up with clients and schedule callbacks to ensure issues are resolved and satisfaction is achieved.Work both independently and collaboratively within a team setting.Adhere to standard operating procedures and company policies consistently.Qualifications:Demonstrated experience in a customer support or client service role.Background in Forex trading or the financial markets is highly advantageous.Fluent in English and Vietnamese, both written and spoken.Proficient in Microsoft Office Suite (Word, Excel, Outlook).Strong communication skills, with an emphasis on active listening and problem-solving abilities.Ability to work effectively under pressure and meet tight deadlines.Excellent presentation skills and a proactive approach to customer service.Willingness to work on a rotating shift schedule, including morning, afternoon, and night shifts.Employer Value Proposition:Join a dynamic team where your expertise is genuinely valued. You'll have the opportunity to work with modern technology while enjoying autonomy in tackling challenges. We also provide clear paths for personal and professional growth within the Fintech industry.Benefits:Competitive salary with KPI bonuses.Night shift allowance.Opportunities for career advancement.Comprehensive training and support.Health insurance and other benefits.

Job OverviewJoin AvePoint as a Service Revenue Operations Specialist in Hanoi, where you will play a pivotal role in optimizing revenue processes and enhancing team collaboration.Key ResponsibilitiesCollaborate with accounting, delivery, and sales teams to enhance operational efficiency and communication.Identify and tackle challenges within service revenue operations to ensure smooth processes.Leverage data analytics to assess and project revenue, including monitoring key performance indicators.Contribute to the ongoing development and enhancement of revenue operations procedures.Support SOX audit tasks as required.Handle additional service revenue operation tasks as needed.

Join our team as an AI Data Specialist, focusing on enhancing AI-generated content in Vietnamese. Job Type: FreelanceLocation: RemoteWork Schedule: Part-time - 10+ hours per week. Enjoy the flexibility to work on your own terms.Start Date: ImmediateRate: USD 6 per hour (note that rates may vary based on your location) Contribute to the Future of AIAre you a student, recent graduate, stay-at-home parent, or a professional looking for flexible remote opportunities? Are you eager to influence the evolution and safety of current AI models? Your ResponsibilitiesThis role entails various data-centric tasks, including:Data collection, evaluation, and annotation.Conducting pairwise comparisons.Counting tasks.Object tagging and labeling across various content formats (audio, video, images, or collected data).We Are Seeking Candidates Who:Are fluent in Vietnamese.Possess English Proficiency: Fluent or advanced level (B2–C2).Have AI & Data Skills (Preferred): Experience in machine learning tasks, data collection and preprocessing, data evaluation and quality assurance, or data annotation and labeling. What We Offer100% remote workFlexible working hoursOpportunity to earn additional incomeTimely paymentsIdeal for students, part-timers, or stay-at-home parentsPlease apply using a GMAIL account if possible.#LI-PR1505

Job OverviewWe are seeking a dedicated Service Revenue Operations Specialist to join our dynamic team at AvePoint in Hanoi. In this role, you will collaborate closely with accounting, delivery, and sales teams to optimize processes and enhance communication efficiency.Key ResponsibilitiesCollaborate with cross-functional teams to streamline service revenue processes.Identify and troubleshoot challenges within service revenue operations.Utilize data analytics to forecast revenue and monitor key performance metrics.Participate in the continuous improvement of revenue operations processes.Support SOX audit-related initiatives.Perform various ad hoc tasks related to service revenue operations.

Join On Running as a Senior Specialist in Footwear Production Quality Assurance, where you will play a vital role in ensuring the highest quality standards in our footwear production processes. Collaborate closely with our manufacturing partners in Northern Vietnam to maintain and enhance product quality, support product development, and drive continuous improvement initiatives. Your expertise will be key in implementing quality assurance protocols and conducting inspections to uphold our brand's reputation for excellence.

Join Payoneer as an Account Engagement Specialist, where you will play a crucial role in enhancing client relationships across the APAC region. You will be responsible for driving engagement strategies, managing client accounts, and ensuring our clients receive top-notch support and service. Your expertise will help us maintain our reputation as a leader in cross-border payments.

We are seeking a dedicated System Specialist to join our Apparel & Accessories Sourcing team for a one-year contract. In this role, you will play a crucial part in enhancing our sourcing processes and supporting the overall efficiency of our operations.

Join our dynamic team at RR Donnelley, a premier global provider of multichannel business communications and marketing solutions, with a legacy of over 150 years. We specialize in delivering innovative printing, digital communications, logistics, and supply chain management services. Our commitment is to enhance customer engagement and drive business success through cutting-edge solutions.As a Logistics Specialist, you will play a crucial role in overseeing and optimizing our logistics operations. Your expertise will ensure the timely delivery of products and services while collaborating with various teams to improve processes. Your analytical skills will be vital in monitoring inventory levels, managing transportation costs, and ensuring compliance with all relevant regulations.We welcome you to be part of a forward-thinking company that values innovation, teamwork, and professional growth.

We are looking for a skilled Worker Engagement Specialist based in Vietnam, with a robust background in social compliance, to join our Client Services team on a freelance or consultancy basis (part-time). This role is crucial in fostering collaboration and providing exceptional service to a diverse range of clients and their suppliers throughout Vietnam. With a strong focus on workers’ rights and supplier engagement, we seek a candidate who is passionate about leveraging technology to create a significant impact.The successful candidate will work closely with the Client Services team, spearheading the introduction of our digital worker engagement programs to suppliers, both virtually and on-site as feasible. Key responsibilities include securing management buy-in, providing training on platform usage, engaging with workers to promote participation, managing grievance cases, and acting as a liaison between all stakeholders to ensure positive outcomes. This position requires flexibility and adaptability to take on various tasks while collaborating with a global team. Evening meetings may be necessary to coordinate with teams in Canada and Europe.If this opportunity aligns with your expertise and aspirations, we would be excited to connect with you!Key Responsibilities:Lead the implementation of digital worker voice programs in Vietnamese workplaces.Provide supplier platform training and technical support.Oversee grievance management in programs utilizing a digital grievance mechanism, collaborating with suppliers and brands.Offer investigation and remediation support upon request from brands.Assist in developing and updating onboarding materials for suppliers and workers.Maintain regular communication with supplier management, from program initiation to periodic status updates.Coordinate with internal stakeholders, including the Director of Client Services, Senior Managers, and the Deployment Team, to ensure effective program deployment.Collect feedback and suggestions from clients and suppliers to facilitate platform improvements.*Please note that each project has a unique scope of work, and not all responsibilities listed will be required for every project.

Join the innovative team at On Running AG as a Footwear Tooling Engineer Specialist. In this role, you will be pivotal in designing and developing cutting-edge footwear tooling solutions. Collaborate with cross-functional teams to ensure that our products meet the highest quality standards and meet customer expectations. Your expertise in tooling design will help us push the boundaries of performance and sustainability in the footwear industry.

Join Our Dynamic TeamAt GrabFood, we pride ourselves on providing an exceptional food delivery experience for our users. Our team collaborates closely with restaurants, delivery partners, and customers to ensure seamless interactions. Our focus spans various domains including restaurant partnerships, delivery logistics, customer service, and marketing initiatives.About the RoleAs an Account Management Specialist, you will play a pivotal role in establishing and nurturing relationships with our small and medium-sized business (SMB) restaurant partners. Your objective will be to ensure their success on the GrabFood platform through effective communication and engagement.You will report directly to the Account Management Lead, GrabFood, and work onsite at the PVI Building in Hanoi.Your Key ResponsibilitiesAct as the primary point of contact for assigned SMB restaurant partners, offering guidance to enhance their performance on the GrabFood platform.Analyze account performance metrics and formulate strategies to boost order volume, enhance customer satisfaction, and drive revenue growth.Conduct regular check-ins and meetings with SMB restaurant partners to address their concerns, share insights, and pinpoint growth opportunities.Engage in weekly visits to partner restaurants to gather market intelligence, evaluate competitors, and explore on-ground activities.Collaborate with cross-functional teams including Marketing, Planning, Operations, and Drivers to resolve issues and launch projects that improve the GrabFood experience for both restaurants and customers.Stay informed about industry trends and competitor activities to provide insightful recommendations to restaurant partners and team members.Build and maintain strong relationships with key decision-makers within assigned accounts.Present monthly and quarterly performance reports along with actionable recommendations to both internal teams and restaurant partners.

About CXM GroupFounded in 2015, CXM Group has rapidly emerged as a leading global Fintech firm, specializing in liquidity provision for both institutional and retail clients. With representative offices across the globe, we are dedicated to delivering exceptional financial solutions.Role OverviewThe Customer Support Specialist plays a crucial role in ensuring a seamless client experience across our trading platforms. This position involves assisting with account-related inquiries, troubleshooting technical or transactional challenges, and offering comprehensive guidance on our products and services.Key ResponsibilitiesRespond to client inquiries through live chat, email, and the client portalProvide prompt and precise support adhering to established service standardsCarry out KYC procedures and ensure accurate management of trading account details in our CRM systemCollaborate with internal departments as necessaryFollow up on client issues to ensure full resolutionComply with internal operating procedures and company policies

Join On Running as a Color & Material Management Specialist on a 1-year contract, where you'll play a pivotal role in sourcing and developing innovative materials and colors for our apparel accessories. You will collaborate with cross-functional teams to ensure our products reflect the quality and aesthetic standards that define our brand.

CLO Virtual Fashion is the innovative creator behind CLO and Marvelous Designer, leading 3D garment design software widely utilized in the fashion industry, film, and gaming sectors. With over 20 years of dedicated research and development focused on precise garment simulation, our mission is to empower users throughout the entire garment lifecycle, from initial concept and design to manufacturing, marketing, fitting, and styling.In addition to our flagship design software, CLO Virtual Fashion offers a suite of products including CLO-SET (a digital asset management and collaboration platform), CONNECT (a digital fashion hub and marketplace), and consumer-oriented solutions such as virtual fittings for e-commerce.Founded in 2009, CLO has developed a comprehensive ecosystem of interconnected products designed to shape the future of garment-related processes. Our presence spans multiple offices across North America, Asia, Europe, and South America, and we continue to grow to better serve our global user base.Job Overview As a 3D Design & Implementation Specialist at CLO Virtual Fashion, you will play a pivotal role in revolutionizing the fashion landscape through our advanced 3D garment simulation technology. Your responsibilities will include collaborating with leading global brands to implement tailored 3D workflows, designing customized training programs, addressing client queries, and partnering with software developers to drive innovation.This position is remote, focusing on the Northern region of Vietnam (Hanoi and nearby provinces). The ideal candidate will demonstrate strong self-management skills, exceptional online communication, and the ability to work independently while maintaining close collaboration with our team based in Ho Chi Minh City.Hiring Process[Resume Screening] - [Preliminary Call] - [1st Interview] - [2nd Interview] - [Reference Check] - [Offer]Application Instructions- Candidates must submit their CV and portfolio showcasing their 3D design work.- Applications must be submitted in English.Additional Information- This role is currently remote but may transition to an onsite position in the future.- Only shortlisted candidates will be contacted for interviews.- This position is based in Hanoi.