Customer Service Specialist in Health Care

The Customer Service Specialist for Health Care serves as the primary liaison for Health Care Providers (HCPs) and patients, addressing intricate patient access challenges. In this role, you will become a subject matter expert in insurance processes, prior authorizations, exceptional customer service, and alternative funding strategies. Your responsibilities…

Experian is hiring a Customer Support Specialist II in Heredia. This position centers on helping customers with questions, troubleshooting problems, and making sure each interaction leaves a positive impression of Experian’s products and services. Role overview Customer Support Specialists handle a range of customer inquiries, aiming to resolve issues efficiently and accurately. The team values clear communication and a focus on customer satisfaction. What you will do Respond to customer inquiries through various channels Resolve product or service issues promptly Work to ensure each customer has a positive experience Requirements Strong interest in customer service Ability to work effectively in a busy setting Commitment to providing helpful, friendly support

Join AbbVie as a Complaint Resolution Specialist I in our Heredia office. In this entry-level position, you will play a vital role in ensuring customer satisfaction through effective resolution of complaints. You will be responsible for responding to customer inquiries, investigating complaints, and providing timely feedback, ensuring that our clients receive the highest level of service.

As a Customer Success Manager at ServiceNow, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our innovative platform. You will be responsible for building strong relationships with clients, understanding their unique needs, and guiding them through their journey with ServiceNow. Your expertise will help customers maximize the value of our services and foster long-term partnerships.

Your Role:As a Senior Customer Success Manager at ServiceNow, you will be the key advocate for our clients, guiding them on their journey to achieving their business objectives. You will manage a diverse portfolio of customers, ensuring they derive maximum value from their ServiceNow investments through tailored advice and best practice implementation. Your mission is to enhance customer engagement, identify new use cases, and facilitate product adoption, ultimately driving successful outcomes.Guide customer interactions and track their progress towards desired outcomes.Ensure all customers are utilizing the latest version of ServiceNow products and maintaining optimal technical health.Utilize established Success Plays while developing new strategies to assist customers effectively.Collaborate with clients to develop impactful use cases and success stories.Maximize the value customers receive from their ServiceNow licenses.Coordinate with internal teams to resolve client issues promptly.Lead projects as directed by management.Quickly address escalated client concerns using resources across the organization.

Join AbbVie as a Quality Complaints Specialist, where you will play a vital role in ensuring the highest quality of our products through thorough investigation and resolution of quality complaints. You will collaborate with cross-functional teams to analyze data, identify trends, and implement corrective actions to enhance quality assurance processes.

Join launch2 as a Paid Media Specialist and take your career to the next level! In this fully remote role, you will be responsible for developing and executing effective paid media strategies that drive engagement and conversion across various digital platforms. You will collaborate with cross-functional teams to optimize campaigns, analyze performance metrics, and ensure that our advertising efforts align with our overall marketing goals.

General Purpose: As a Quality Complaint Specialist, you will play a crucial role in supporting and conducting thorough investigations into complaints related to medical and pharmaceutical products. You will manage, document, and report quality events while ensuring compliance with regulatory standards, promoting continuous improvement, and achieving service excellence. This role requires collaboration with both internal and external teams, fostering a culture of inclusivity.Main Responsibilities:Investigate, analyze, and follow up on product complaints, performing functional, visual, or dimensional testing as necessary.Document all pertinent information including product history, device records, risk documentation, and labeling, while adhering to good laboratory, manufacturing, and documentation practices.Identify the root causes of complaints and perform basic statistical analysis, reporting findings to relevant teams.Recognize potentially reportable events and escalate them appropriately to the PMS Manager, Clinical Specialist, or regulatory authorities.Assist in managing Corrective and Preventive Actions (CAPAs), Non-Conformance Event Procedures (NCEPs), Out of Trend (OOT) investigations, and other compliance and improvement initiatives.Engage in continuous improvement and innovative projects related to complaint investigation processes.Utilize documentation systems (QMS, databases, tracking sheets) to monitor, track, and report outcomes efficiently.Train colleagues in processes and products as needed.Facilitate product integration and transfers between different sites.Support environmental health and safety (EHS) initiatives, ensuring proper calibration, preventive maintenance, and control of laboratory equipment.Ensure timely and effective closure of complaint investigations.Assist in communications with third parties including OEMs, Contract Manufacturers, internal clients, and various functional areas.

Join Experian as a Senior Service Operations Analyst, where you will play a pivotal role in enhancing our service operations. You will be responsible for analyzing and improving operational processes, ensuring efficiency and effectiveness in service delivery.Your expertise will contribute to shaping our service strategies and improving customer satisfaction. Collaborate with cross-functional teams to identify opportunities for process improvements and implement best practices.

Join launch2 as a Paid Media Specialist focusing on social media marketing. In this dynamic role, you will develop and execute innovative paid media strategies across various social platforms, optimizing performance and driving engagement. You will collaborate closely with our creative and analytics teams to ensure alignment with overarching marketing goals.

Role overview The Creative Services Designer at Experian in Heredia produces visual work that supports and strengthens the company’s brand identity. This position works with teams from different departments to deliver designs that reach a wide audience and maintain a consistent look and feel. What you will do Work with colleagues across functions to develop creative assets Create materials for marketing campaigns and brand-related projects Support user experience improvements through design Ensure visual consistency across multiple platforms and channels

Tebra exclusively communicates with candidates via official email addresses (@tebra.com, @patientpop.com, or @kareo.com) and through our applicant tracking system, Greenhouse. We will only request sensitive personal information through our official application portal — not through social media or text messaging. Please note that we do not conduct interviews via instant messaging.About the RoleThe Product Support Representative plays a vital role in providing exceptional support to our customers, ensuring accurate and timely resolutions to their inquiries in line with established policies and procedures. This role prioritizes troubleshooting challenges, offering proactive solutions, and fostering customer satisfaction. Successful representatives will utilize their product knowledge, communication skills, and available resources to efficiently address inquiries, meet performance metrics, and contribute to a collaborative team atmosphere.Your Area of FocusManage a high volume of inbound calls daily, ensuring prompt and precise responses to customer inquiries.Exhibit a positive, empathetic, and professional demeanor towards customers at all times.Quickly and accurately respond to customer inquiries using effective troubleshooting skills to identify root causes.Engage with customers through phone, email, and chat, asking targeted questions to fully understand their concerns.Acknowledge and resolve customer inquiries with active listening, tailoring solutions to meet their needs.Maintain comprehensive knowledge of Tebra's products, tools, and resources to assist customers effectively.Document and maintain detailed records of customer interactions, transactions, comments, and complaints for effective tracking.Collaborate with team members and leadership to resolve complex or recurring issues.

General Purpose: Lead, mentor, and oversee dynamic customer service teams engaged in policy servicing operations, access and reimbursement, and global complaint management. Drive operational excellence and ensure compliance with regulations while cultivating high standards of customer, patient, and consumer satisfaction. Collaborate across departments to implement strategies that elevate the customer experience, enhance operational efficiency, and foster business growth in both local and global highly regulated environments.Key Responsibilities:Guide and develop cross-functional teams in customer service, operations, access/reimbursement, and complaint management, nurturing a culture of high performance and continuous improvement.Oversee customer support, policy servicing, call/contact centers, and complaint resolution operations, ensuring adherence to SLA, KPIs, and regulatory/global standards.Design and implement strategies to enhance customer/user experiences, initiate continuous improvement projects, and integrate technological solutions to optimize processes and outcomes.Manage data handling, performance metrics analysis, reporting, and compliance/audit processes efficiently.Create and execute operational business plans, access/reimbursement strategies, and comprehensive training programs for both internal and external teams.Maintain strong stakeholder relationships, including commercial teams, vendors, technical areas, strategic partners, and regulators across multiple countries.Ensure thorough documentation, investigation, and reporting of complaints/adverse events, and maintain communication with internal/external customers, including drafting regulatory-compliant formal responses.Encourage innovation, digital tool adoption, automation, and transformation initiatives that align with business needs and industry trends.Support and educate teams, clients, and customers on administrative, technical, and regulatory processes.Champion initiatives promoting inclusion, diversity, well-being, and talent development within the organization.

Join our dynamic team at Experian as a Helpdesk Lead and play a pivotal role in providing exceptional support to our clients. You will lead a team of dedicated helpdesk professionals, ensuring that our customers receive timely and effective assistance. Your leadership and expertise will be crucial in enhancing our service delivery and maintaining high customer satisfaction.

About Zuora At Zuora, we empower businesses to grow intelligently and adapt swiftly. Our innovative platform supports modern business models, including subscriptions, usage-based pricing, AI-enhanced solutions, and outcome-based offerings. This enables companies to launch new products, automate complex billing, and achieve consistent, recurring revenue. For over a decade, we have been at the forefront of the Subscription Economy. We are now advancing further by developing the ultimate platform for quote-to-cash processes, enabling companies to effectively monetize their products and services with a versatile, AI-ready framework. The Opportunity We are seeking a Senior Revenue Advisor to join our Customer Solutions Engineering team, a vital role that assists prospects and clients in transforming their revenue management approaches. You will collaborate closely with Account Executives and solution teams to tackle complex business challenges and deliver impactful solutions that highlight Zuora’s value proposition. Envision yourself as the “ZEO” (Chief Executive Officer) of your technical domain, leading prospects through the complete quote-to-cash lifecycle, demonstrating Zuora’s capabilities, and aiding organizations in automating revenue accounting to accelerate growth. This role is high-impact and customer-facing, merging technical expertise, business strategy, and storytelling to secure deals and establish enduring partnerships. Work Location This position is location-specific, requiring regular office attendance to maximize effectiveness. Zuora's Costa Rica office (Heredia) offers a hybrid work model with several office days complemented by some remote flexibility. What You’ll Do Become a Zuora Expert Complete Zuora’s extensive onboarding and sales training program. Gain in-depth knowledge of Zuora’s products, services, and solutions. Guide Customers Through Transformation Serve as a trusted advisor on revenue recognition automation methodologies. Conduct functional discovery sessions to comprehend business needs and constraints. Design and deliver customized solutions tailored to customer goals. Drive Technical Wins Present engaging product demonstrations and executive-level presentations. Illustrate how Zuora enables organizations to modernize their revenue operations. Address technical objections and distinguish Zuora from competitors.

Role Overview Experian is seeking a Business Analyst in Heredia. This position focuses on analyzing business processes and finding ways to improve them. The Business Analyst provides insights that support strategic decision-making across the company. What You Will Do Review and analyze existing business processes Identify areas where improvements can be made Deliver clear, actionable insights to support strategy Work closely with teams across different departments Help ensure solutions align with client and stakeholder needs Collaboration This role involves frequent interaction with cross-functional teams to make sure business solutions are effective and relevant.

Experian is seeking a Lead Cyber Fusion Engineer to drive key cybersecurity projects and lead a team focused on protecting critical data and infrastructure. This position is based in Heredia and plays a central role in shaping the company’s cyber defense strategies. Role overview The Lead Cyber Fusion Engineer oversees a group of engineers dedicated to designing and implementing security solutions. This work includes integrating advanced technologies to strengthen Experian’s overall security posture. Collaboration with cross-functional teams and stakeholders is a regular part of the job, ensuring that security measures align with business needs. What you will do Lead a team of engineers in developing and deploying security solutions Guide the adoption of new technologies to improve cyber defense Work closely with other departments and stakeholders to maintain effective security practices Requirements Strong background in cybersecurity, with hands-on experience in threat detection and response Demonstrated leadership skills and experience managing technical teams Ability to collaborate across departments and communicate security needs to stakeholders