Help Desk Technician II at Experian | Heredia

Join Experian as a Help Desk Technician II, where you will provide exceptional technical support and assistance to our clients. Your role will involve troubleshooting and resolving hardware and software issues, ensuring a smooth operational environment. You will work collaboratively with other IT professionals to optimize user experiences and enhance overall…

Role Overview Experian is seeking a Business Analyst in Heredia. This position focuses on analyzing business processes and finding ways to improve them. The Business Analyst provides insights that support strategic decision-making across the company. What You Will Do Review and analyze existing business processes Identify areas where improvements can be made Deliver clear, actionable insights to support strategy Work closely with teams across different departments Help ensure solutions align with client and stakeholder needs Collaboration This role involves frequent interaction with cross-functional teams to make sure business solutions are effective and relevant.

Join Experian as an iOS Developer and be part of a dynamic team that is revolutionizing the way consumers interact with their financial data. In this role, you will design and implement cutting-edge mobile applications that enhance user experience and drive customer engagement.

Experian is looking for a Senior Data Engineer to join the team in Heredia. This role focuses on designing, building, and maintaining scalable systems that support data-driven decision-making across the company. Role overview The Senior Data Engineer will work closely with colleagues from different departments to understand business needs and turn them into effective data solutions. The position involves shaping data architecture, developing and optimizing ETL processes, and supporting cloud-based infrastructure. What you will do Design and maintain scalable data processing systems Enhance and support data infrastructure using cloud technologies Collaborate with cross-functional teams to gather and translate requirements Optimize data workflows for quality and reliability Requirements Experience in data architecture and ETL processes Strong background in cloud technologies Analytical skills to improve data quality and workflows Ability to work effectively with teams across the business

Join Experian, a global leader in data analytics and information services, as a Senior Business Analyst. In this role, you will utilize your analytical skills to identify business needs, develop strategies, and improve operational efficiencies. You will work closely with stakeholders to gather requirements, conduct data analysis, and deliver actionable insights that drive decision-making.

Role Overview Experian is looking for a Senior Data Engineer with AWS expertise to join the team in Heredia. This role focuses on designing, building, and maintaining data pipelines that support analytics and operations. The position plays a key part in enabling data-driven decision-making across the company. What You Will Do Design and develop data pipelines on AWS Maintain and optimize existing data infrastructure Work closely with analytics and operational teams to deliver reliable data solutions Collaborate with colleagues from different departments to improve data processes

Your RoleAs a Senior Control Assurance Assessor at Experian, you will be an integral part of a dynamic team dedicated to evaluating and testing the effectiveness of security controls across both on-premise and cloud environments. Your mission is to ensure that these controls are designed robustly and implemented effectively to protect Experian's valuable assets. You will carry out assurance activities that assess the design, performance, and compliance of controls with industry standards and regulatory requirements.In this role, you will identify control gaps, meticulously document your findings, and provide actionable recommendations for enhancing security measures to mitigate risks effectively. Leveraging data-driven testing techniques and adhering to a defined testing methodology, you will collaborate closely with stakeholders to confirm that controls are appropriate in response to evolving risks and regulatory changes.Key ResponsibilitiesPerform comprehensive security control assessments, utilizing documented control activities and regulatory guidelines.Create and execute detailed test plans, test cases, and procedures, gathering evidence from various security tools.Analyze queries and dashboards to pinpoint potential control failures during the testing phase.Ensure the precision and timely execution of control testing, providing peer reviews when necessary.Document findings thoroughly, including root cause analysis and relevant recommendations for remediation.Act as the main liaison with business stakeholders, providing clear and concise updates on progress and results.Incorporate stakeholder feedback to continuously enhance the control testing program, sharing lessons learned.

Join Experian as a Senior Data Engineer, where you’ll leverage your expertise in SQL to design and implement robust data solutions that drive business insights and support critical decision-making processes. You will work closely with cross-functional teams to ensure data accuracy and accessibility, enabling the company to maintain its position as a global leader in data analytics.

Role overview The Creative Services Designer at Experian in Heredia produces visual work that supports and strengthens the company’s brand identity. This position works with teams from different departments to deliver designs that reach a wide audience and maintain a consistent look and feel. What you will do Work with colleagues across functions to develop creative assets Create materials for marketing campaigns and brand-related projects Support user experience improvements through design Ensure visual consistency across multiple platforms and channels

Join our dynamic team at Experian as a Helpdesk Lead and play a pivotal role in providing exceptional support to our clients. You will lead a team of dedicated helpdesk professionals, ensuring that our customers receive timely and effective assistance. Your leadership and expertise will be crucial in enhancing our service delivery and maintaining high customer satisfaction.

Join Experian as a Senior Information Security Control Assessor, where you will play a pivotal role in safeguarding our information systems. You will be responsible for assessing and enhancing security controls, ensuring compliance with industry standards and regulations.Your expertise will help us identify vulnerabilities, implement effective security measures, and educate teams on best practices. Collaborate with cross-functional teams to develop and maintain security protocols that protect our data and technology assets.

As a Finance Supervisor at Experian, you will play a crucial role in overseeing financial operations, ensuring accurate reporting and analysis, and driving financial strategy. Your expertise will support the finance team in optimizing processes, enhancing performance, and contributing to our overall business objectives.

Experian is seeking a Senior Director of Enterprise Architecture based in Heredia. This position leads the development of architectural strategy for enterprise-wide solutions, guiding the technical direction of the organization. Key Responsibilities Define and share the architectural vision and strategy for large-scale enterprise systems. Collaborate with cross-functional teams to establish frameworks and governance standards. Align technology initiatives with business goals and priorities. Encourage the adoption of new methods and technologies to enhance operations. Direct the design and rollout of scalable architecture solutions. Role Focus This leadership role emphasizes setting direction for both technology and process, ensuring that enterprise architecture supports Experian's objectives. The Senior Director will influence decision-making at multiple levels and help shape the future of the company's systems.

The Senior Manager of Operational Resilience will spearhead oversight and guidance for the first line of defense (1LoD), ensuring adherence to resilience policy requirements while championing best practices that align with current standards and regulatory mandates.This role requires a hands-on approach to support North America (NA) and act as a subject matter expert (SME) in Operational Resilience. You will report directly to the Business Resilience Manager.Your responsibilities will include leading regional crisis management incidents in accordance with the Global Crisis Management Framework.Key partnerships will be with the NA Executive Team and Senior Leaders.You will assist 1LoD teams in establishing operational resilience to comply with our Resilience policy and standards through effective advice, monitoring, training, and testing.In the event of major incidents, you will respond following the Crisis Management framework, serving as the regional lead to coordinate Crisis Management Teams and facilitate regular testing and exercises to clarify stakeholder roles and responsibilities in crisis situations.Engagement in continuous enhancement of resiliency processes is crucial, adapting to regulatory changes and best practices.Lead and support regional resilience risk assessments to evaluate risk exposure and ensure necessary corrective actions are implemented.Core Responsibilities:Influence, implement, and engrain industry-standard resilience disciplines and practices (tech, cyber, operations).Develop insights into regional resilience risks related to Critical Business Services to guide effective management actions for service recovery and restoration capabilities.Execute Crisis Management incident response protocols to ensure appropriate reactions.Conduct training and exercises for Gold and Silver Crisis Management teams across various extreme scenarios, including the development of playbooks and incident response plans, while supporting Platinum incidents as needed.Actively participate in the Global Watchtower process alongside other stakeholders to understand the threat landscape and emerging resilience regulations, providing actionable insights.Oversee, plan, and schedule key resilience activities, including: plan creation/reviews, business continuity/crisis event exercises, 1LoD consultancy, client/regulatory audits, merger & acquisition (M&A) activities—due diligence and integration, and management of Critical Supplier RSQ exceptions.

Join Experian as an Account Manager, where you will play a pivotal role in managing client relationships and ensuring their success. You will be responsible for understanding client needs, delivering tailored solutions, and driving satisfaction through exceptional service.

Join Experian as a Senior Commissions Analyst, where you will leverage your analytical skills to optimize commission structures and ensure accurate compensation for our sales teams. You will work closely with finance, sales, and operations teams to enhance reporting processes and improve the overall effectiveness of our commission plans.This role offers an exciting opportunity to contribute to a data-driven culture and drive impactful decisions through analysis and insights. Your expertise will be critical in developing reports, analyzing trends, and providing recommendations to leadership.

Join Experian as an Android Developer and play a pivotal role in crafting innovative mobile applications that enhance user experience. You will collaborate with cross-functional teams to design, develop, and maintain cutting-edge Android applications, ensuring they meet both functional and aesthetic standards.

Join Experian as a Big Data DevOps Engineer, where you will play a pivotal role in our innovative data solutions. This position offers the opportunity to work with cutting-edge technologies in a collaborative environment. You will be responsible for developing and maintaining our big data infrastructure, ensuring robust and scalable deployment processes.Your expertise will help enhance our data pipelines and workflows, supporting our commitment to delivering high-quality data services. If you are passionate about big data technologies and have a knack for problem-solving, we want to hear from you.

Role overview Experian seeks an Android Engineer based in Heredia to support the development and upkeep of mobile applications. The position centers on creating dependable, user-friendly apps that meet high expectations for both performance and usability. What you will do Develop and maintain Android mobile apps Collaborate with cross-functional teams to design and implement new features Optimize application performance and contribute to a smooth user experience Support ongoing efforts to enhance usability and overall quality

Role overview Experian seeks an Expert Financial Analyst based in Heredia. This role centers on translating financial data into actionable insights that inform business choices. The analyst will interpret financial information, create models, and recommend strategies to help drive better business outcomes. What you will do Analyze financial data in depth to spot trends and identify opportunities Build and update financial models that support forecasting and planning efforts Prepare recommendations aimed at guiding business strategy and improving performance Requirements Solid understanding of financial concepts and analysis techniques Experience working with data analysis tools Drive to achieve results and contribute to business growth