Senior Problem Manager

Role overview The Senior Problem Manager at Experian in Heredia plays a key part in improving operational performance. The focus is on uncovering and resolving complex issues that affect systems and processes. Success in this role depends on working closely with teams from various functions to implement changes that support efficiency and reliability. What y…

Join Experian as a Senior Project Manager and lead transformative projects that drive innovation and efficiency. In this pivotal role, you will collaborate with cross-functional teams to ensure project success, from initiation through delivery. Your leadership will guide the project lifecycle, manage stakeholder expectations, and leverage strategic insights to optimize performance.

The Senior Manager of Operational Resilience will spearhead oversight and guidance for the first line of defense (1LoD), ensuring adherence to resilience policy requirements while championing best practices that align with current standards and regulatory mandates.This role requires a hands-on approach to support North America (NA) and act as a subject matter expert (SME) in Operational Resilience. You will report directly to the Business Resilience Manager.Your responsibilities will include leading regional crisis management incidents in accordance with the Global Crisis Management Framework.Key partnerships will be with the NA Executive Team and Senior Leaders.You will assist 1LoD teams in establishing operational resilience to comply with our Resilience policy and standards through effective advice, monitoring, training, and testing.In the event of major incidents, you will respond following the Crisis Management framework, serving as the regional lead to coordinate Crisis Management Teams and facilitate regular testing and exercises to clarify stakeholder roles and responsibilities in crisis situations.Engagement in continuous enhancement of resiliency processes is crucial, adapting to regulatory changes and best practices.Lead and support regional resilience risk assessments to evaluate risk exposure and ensure necessary corrective actions are implemented.Core Responsibilities:Influence, implement, and engrain industry-standard resilience disciplines and practices (tech, cyber, operations).Develop insights into regional resilience risks related to Critical Business Services to guide effective management actions for service recovery and restoration capabilities.Execute Crisis Management incident response protocols to ensure appropriate reactions.Conduct training and exercises for Gold and Silver Crisis Management teams across various extreme scenarios, including the development of playbooks and incident response plans, while supporting Platinum incidents as needed.Actively participate in the Global Watchtower process alongside other stakeholders to understand the threat landscape and emerging resilience regulations, providing actionable insights.Oversee, plan, and schedule key resilience activities, including: plan creation/reviews, business continuity/crisis event exercises, 1LoD consultancy, client/regulatory audits, merger & acquisition (M&A) activities—due diligence and integration, and management of Critical Supplier RSQ exceptions.

The Senior Manager of Post-Market Complaint Operations at AbbVie oversees a team responsible for handling product complaints and supporting ongoing product quality. This position is based in Heredia and focuses on upholding safety standards and regulatory compliance after products reach the market. Role overview This leader guides the complaint operations team, ensuring that processes align with internal standards and external regulations. The role involves direct coordination with regulatory agencies and helps define strategies for post-market surveillance. Attention to detail and a commitment to patient safety are central to this work. Key responsibilities Lead and develop the team managing post-market complaint operations Drive compliance with regulatory requirements and company policies Oversee effective communication with regulatory bodies Shape strategies for monitoring product performance and safety after launch Impact This position plays a crucial role in maintaining AbbVie's standards for product safety and quality, directly supporting the company’s commitment to patients and regulatory partners.

About Zuora At Zuora, we empower businesses to grow intelligently and adapt swiftly. Our innovative platform supports modern business models, including subscriptions, usage-based pricing, AI-enhanced solutions, and outcome-based offerings. This enables companies to launch new products, automate complex billing, and achieve consistent, recurring revenue. For over a decade, we have been at the forefront of the Subscription Economy. We are now advancing further by developing the ultimate platform for quote-to-cash processes, enabling companies to effectively monetize their products and services with a versatile, AI-ready framework. The Opportunity We are seeking a Senior Revenue Advisor to join our Customer Solutions Engineering team, a vital role that assists prospects and clients in transforming their revenue management approaches. You will collaborate closely with Account Executives and solution teams to tackle complex business challenges and deliver impactful solutions that highlight Zuora’s value proposition. Envision yourself as the “ZEO” (Chief Executive Officer) of your technical domain, leading prospects through the complete quote-to-cash lifecycle, demonstrating Zuora’s capabilities, and aiding organizations in automating revenue accounting to accelerate growth. This role is high-impact and customer-facing, merging technical expertise, business strategy, and storytelling to secure deals and establish enduring partnerships. Work Location This position is location-specific, requiring regular office attendance to maximize effectiveness. Zuora's Costa Rica office (Heredia) offers a hybrid work model with several office days complemented by some remote flexibility. What You’ll Do Become a Zuora Expert Complete Zuora’s extensive onboarding and sales training program. Gain in-depth knowledge of Zuora’s products, services, and solutions. Guide Customers Through Transformation Serve as a trusted advisor on revenue recognition automation methodologies. Conduct functional discovery sessions to comprehend business needs and constraints. Design and deliver customized solutions tailored to customer goals. Drive Technical Wins Present engaging product demonstrations and executive-level presentations. Illustrate how Zuora enables organizations to modernize their revenue operations. Address technical objections and distinguish Zuora from competitors.

Your Role:As a Senior Customer Success Manager at ServiceNow, you will be the key advocate for our clients, guiding them on their journey to achieving their business objectives. You will manage a diverse portfolio of customers, ensuring they derive maximum value from their ServiceNow investments through tailored advice and best practice implementation. Your mission is to enhance customer engagement, identify new use cases, and facilitate product adoption, ultimately driving successful outcomes.Guide customer interactions and track their progress towards desired outcomes.Ensure all customers are utilizing the latest version of ServiceNow products and maintaining optimal technical health.Utilize established Success Plays while developing new strategies to assist customers effectively.Collaborate with clients to develop impactful use cases and success stories.Maximize the value customers receive from their ServiceNow licenses.Coordinate with internal teams to resolve client issues promptly.Lead projects as directed by management.Quickly address escalated client concerns using resources across the organization.

Experian is looking for a Senior DevSecOps Engineer based in Heredia. This position centers on strengthening security throughout the software development and operations process. Role overview The Senior DevSecOps Engineer works with teams across the organization to embed security controls into CI/CD pipelines. The goal is to ensure applications are built and deployed with security as a core priority. Key responsibilities Collaborate with cross-functional teams to integrate security measures into development workflows Identify vulnerabilities in systems and processes Implement solutions that protect cloud infrastructure and application deployments What you will bring Experience with DevSecOps practices and tools Ability to work closely with development and operations teams Strong understanding of CI/CD pipelines and cloud security

Role overview Experian seeks a Senior DevOps Engineer based in Heredia to help strengthen cloud infrastructure and automation efforts. This role collaborates with cross-functional teams, aiming to improve both efficiency and reliability across systems. What you will do Maintain and enhance cloud environments, ensuring they can scale as needed Develop and improve CI/CD pipelines for smooth integration and deployment Use DevOps practices to streamline workflows for multiple teams Offer technical support and troubleshooting to development teams Promote and establish best practices for infrastructure and automation Requirements Extensive experience with cloud platforms Demonstrated ability with continuous integration and deployment (CI/CD) Strong collaboration skills with both technical and non-technical colleagues Thorough understanding of DevOps principles and automation tools

Role overview Experian seeks a Senior DevOps Engineer based in Heredia. The position centers on refining deployment and operational processes for cloud-based applications. Collaboration with teams across the organization is a key part of this work. What you will do Design and build infrastructure to support cloud applications Partner with cross-functional teams to improve deployment workflows Use automation and monitoring tools to enhance system performance and reliability Requirements Experience building and maintaining infrastructure in cloud environments Strong skills in automation and monitoring solutions Ability to work effectively with colleagues from various disciplines

Experian is seeking a Senior Director of Enterprise Architecture based in Heredia. This position leads the development of architectural strategy for enterprise-wide solutions, guiding the technical direction of the organization. Key Responsibilities Define and share the architectural vision and strategy for large-scale enterprise systems. Collaborate with cross-functional teams to establish frameworks and governance standards. Align technology initiatives with business goals and priorities. Encourage the adoption of new methods and technologies to enhance operations. Direct the design and rollout of scalable architecture solutions. Role Focus This leadership role emphasizes setting direction for both technology and process, ensuring that enterprise architecture supports Experian's objectives. The Senior Director will influence decision-making at multiple levels and help shape the future of the company's systems.

Join Experian as a Senior Data Engineer and take part in transforming how we harness data insights to drive business strategies. In this pivotal role, you will design and implement robust data pipelines, ensuring seamless data flow and integrity. Collaborate with cross-functional teams to develop data models and analytics that empower decision-making across the organization.

Experian seeks a Senior iOS Developer based in Heredia to help shape and build mobile applications. The position centers on designing, developing, and maintaining iOS apps that deliver strong user experiences. Role responsibilities Design and develop iOS applications using Swift and Objective-C Maintain and enhance existing mobile products Follow current software development practices to support quality and reliability Requirements Professional experience with Swift and Objective-C Understanding of modern iOS development standards Track record of delivering high-quality mobile applications

Experian is seeking a Senior Financial Analyst in Heredia to support financial strategy and analysis across the organization. This position plays a key role in shaping decision-making by working closely with teams from different departments. What you will do Collaborate with cross-functional teams to deliver financial insights that support business goals Lead financial forecasting, manage budgets, and prepare detailed reports Analyze complex financial data to identify trends and areas for improvement Present findings and recommendations to senior management Role overview This role centers on providing accurate financial analysis and reporting. By interpreting data and highlighting opportunities for growth, the Senior Financial Analyst helps ensure alignment with Experian's corporate objectives.

Experian seeks a Senior Data Engineer based in Heredia to transform raw data into actionable insights. This position centers on creating and maintaining the data pipelines that support analytics and business intelligence efforts throughout the company. Key responsibilities Design, build, and maintain data pipelines to ensure reliable data flow Contribute to analytics and business intelligence initiatives by preparing data for analysis Utilize modern data technologies to support evolving business needs Work closely with fellow engineers to deliver high-quality solutions Collaboration and technology This role involves working alongside an experienced engineering team and engaging with up-to-date data tools. The work supports company-wide projects that depend on robust, well-structured data.

Experian seeks a Senior React Engineer to create responsive web applications. This position centers on building software that enhances user experiences and supports growth as business needs evolve. Key responsibilities Design, develop, and maintain web applications with React.js Work closely with engineers and designers to deliver reliable features Help ensure software solutions can scale effectively Address technical challenges alongside a skilled team Location This role is based in Heredia.

Tebra communicates exclusively with candidates through official channels, such as email addresses ending in @tebra.com, @patientpop.com, or @kareo.com, and via our applicant tracking system, Greenhouse. We prioritize your privacy and will not request sensitive personal information through social media or text messages. Please note that we do not conduct interviews via instant messaging.About the RoleTebra is looking for an experienced Senior Product Business Analyst to enhance our product analytics initiative, facilitating agile and informed decision-making across our platform teams. You will serve as the vital link between data insights and strategic decision-making by converting complex product usage metrics into straightforward, actionable insights that will influence our roadmap strategy, feature adoption, and drive product innovation.Your Area of FocusDevelop and refine Tebra’s product performance metrics and reporting framework to maintain visibility into active usage (DAU/MAU) and feature adoption.Act as a strategic business partner to Product and Engineering leadership by translating usage data into actionable insights that inform roadmap prioritization.Produce leadership-ready analyses and Tableau dashboards that shape decision-making and track progress towards product objectives.Create and manage scalable SQL models in Snowflake that enable self-service analytics and reliable product reporting.Establish consolidated reporting standards to provide a coherent view of the user journey across Product, Engineering, and Finance.Collaborate closely with cross-functional analysts in Customer Success, Growth, and Finance to derive insights linking product usage to business metrics such as retention, expansion, and pricing strategies.Develop and maintain a thorough data dictionary for the product analytics function to promote data literacy throughout the organization.

Join Experian as a Senior Accounting Analyst – Revenue, where you will play a vital role in managing and analyzing revenue streams. This position demands a keen analytical mind and deep understanding of accounting principles to provide insights that drive our financial strategies.

Join Experian as a Senior Cloud Platform Engineer where you will play a pivotal role in designing, implementing, and maintaining cutting-edge cloud solutions. You will collaborate with cross-functional teams to enhance our cloud infrastructure and ensure the reliability and scalability of our services.

Join our dynamic team as a Senior IT Security Controls Assurance Analyst at Experian, where you will play a crucial role in ensuring the integrity and security of our information systems. In this position, you will be responsible for assessing and enhancing our security controls, conducting audits, and collaborating with various teams to implement best practices in IT security.Your expertise will help us identify vulnerabilities and develop strategies to mitigate risks, ensuring compliance with industry standards and regulations. This is an opportunity to make a significant impact in a leading global organization.

Join Experian as a Senior Service Operations Analyst, where you will play a pivotal role in enhancing our service operations. You will be responsible for analyzing and improving operational processes, ensuring efficiency and effectiveness in service delivery.Your expertise will contribute to shaping our service strategies and improving customer satisfaction. Collaborate with cross-functional teams to identify opportunities for process improvements and implement best practices.