Senior Service Operations Analyst

Join Experian as a Senior Service Operations Analyst, where you will play a pivotal role in enhancing our service operations. You will be responsible for analyzing and improving operational processes, ensuring efficiency and effectiveness in service delivery.Your expertise will contribute to shaping our service strategies and improving customer satisfaction.…

Experian is seeking a Senior Financial Analyst in Heredia to support financial strategy and analysis across the organization. This position plays a key role in shaping decision-making by working closely with teams from different departments. What you will do Collaborate with cross-functional teams to deliver financial insights that support business goals Lead financial forecasting, manage budgets, and prepare detailed reports Analyze complex financial data to identify trends and areas for improvement Present findings and recommendations to senior management Role overview This role centers on providing accurate financial analysis and reporting. By interpreting data and highlighting opportunities for growth, the Senior Financial Analyst helps ensure alignment with Experian's corporate objectives.

Join Experian as a Senior Accounting Analyst – Revenue, where you will play a vital role in managing and analyzing revenue streams. This position demands a keen analytical mind and deep understanding of accounting principles to provide insights that drive our financial strategies.

Join Experian, a global leader in data analytics and information services, as a Senior Business Analyst. In this role, you will utilize your analytical skills to identify business needs, develop strategies, and improve operational efficiencies. You will work closely with stakeholders to gather requirements, conduct data analysis, and deliver actionable insights that drive decision-making.

Tebra communicates exclusively with candidates through official channels, such as email addresses ending in @tebra.com, @patientpop.com, or @kareo.com, and via our applicant tracking system, Greenhouse. We prioritize your privacy and will not request sensitive personal information through social media or text messages. Please note that we do not conduct interviews via instant messaging.About the RoleTebra is looking for an experienced Senior Product Business Analyst to enhance our product analytics initiative, facilitating agile and informed decision-making across our platform teams. You will serve as the vital link between data insights and strategic decision-making by converting complex product usage metrics into straightforward, actionable insights that will influence our roadmap strategy, feature adoption, and drive product innovation.Your Area of FocusDevelop and refine Tebra’s product performance metrics and reporting framework to maintain visibility into active usage (DAU/MAU) and feature adoption.Act as a strategic business partner to Product and Engineering leadership by translating usage data into actionable insights that inform roadmap prioritization.Produce leadership-ready analyses and Tableau dashboards that shape decision-making and track progress towards product objectives.Create and manage scalable SQL models in Snowflake that enable self-service analytics and reliable product reporting.Establish consolidated reporting standards to provide a coherent view of the user journey across Product, Engineering, and Finance.Collaborate closely with cross-functional analysts in Customer Success, Growth, and Finance to derive insights linking product usage to business metrics such as retention, expansion, and pricing strategies.Develop and maintain a thorough data dictionary for the product analytics function to promote data literacy throughout the organization.

The Senior Manager of Operational Resilience will spearhead oversight and guidance for the first line of defense (1LoD), ensuring adherence to resilience policy requirements while championing best practices that align with current standards and regulatory mandates.This role requires a hands-on approach to support North America (NA) and act as a subject matter expert (SME) in Operational Resilience. You will report directly to the Business Resilience Manager.Your responsibilities will include leading regional crisis management incidents in accordance with the Global Crisis Management Framework.Key partnerships will be with the NA Executive Team and Senior Leaders.You will assist 1LoD teams in establishing operational resilience to comply with our Resilience policy and standards through effective advice, monitoring, training, and testing.In the event of major incidents, you will respond following the Crisis Management framework, serving as the regional lead to coordinate Crisis Management Teams and facilitate regular testing and exercises to clarify stakeholder roles and responsibilities in crisis situations.Engagement in continuous enhancement of resiliency processes is crucial, adapting to regulatory changes and best practices.Lead and support regional resilience risk assessments to evaluate risk exposure and ensure necessary corrective actions are implemented.Core Responsibilities:Influence, implement, and engrain industry-standard resilience disciplines and practices (tech, cyber, operations).Develop insights into regional resilience risks related to Critical Business Services to guide effective management actions for service recovery and restoration capabilities.Execute Crisis Management incident response protocols to ensure appropriate reactions.Conduct training and exercises for Gold and Silver Crisis Management teams across various extreme scenarios, including the development of playbooks and incident response plans, while supporting Platinum incidents as needed.Actively participate in the Global Watchtower process alongside other stakeholders to understand the threat landscape and emerging resilience regulations, providing actionable insights.Oversee, plan, and schedule key resilience activities, including: plan creation/reviews, business continuity/crisis event exercises, 1LoD consultancy, client/regulatory audits, merger & acquisition (M&A) activities—due diligence and integration, and management of Critical Supplier RSQ exceptions.

Join our dynamic team as a Senior IT Security Controls Assurance Analyst at Experian, where you will play a crucial role in ensuring the integrity and security of our information systems. In this position, you will be responsible for assessing and enhancing our security controls, conducting audits, and collaborating with various teams to implement best practices in IT security.Your expertise will help us identify vulnerabilities and develop strategies to mitigate risks, ensuring compliance with industry standards and regulations. This is an opportunity to make a significant impact in a leading global organization.

Join Experian as a Senior Commissions Analyst, where you will leverage your analytical skills to optimize commission structures and ensure accurate compensation for our sales teams. You will work closely with finance, sales, and operations teams to enhance reporting processes and improve the overall effectiveness of our commission plans.This role offers an exciting opportunity to contribute to a data-driven culture and drive impactful decisions through analysis and insights. Your expertise will be critical in developing reports, analyzing trends, and providing recommendations to leadership.

The Senior Manager of Post-Market Complaint Operations at AbbVie oversees a team responsible for handling product complaints and supporting ongoing product quality. This position is based in Heredia and focuses on upholding safety standards and regulatory compliance after products reach the market. Role overview This leader guides the complaint operations team, ensuring that processes align with internal standards and external regulations. The role involves direct coordination with regulatory agencies and helps define strategies for post-market surveillance. Attention to detail and a commitment to patient safety are central to this work. Key responsibilities Lead and develop the team managing post-market complaint operations Drive compliance with regulatory requirements and company policies Oversee effective communication with regulatory bodies Shape strategies for monitoring product performance and safety after launch Impact This position plays a crucial role in maintaining AbbVie's standards for product safety and quality, directly supporting the company’s commitment to patients and regulatory partners.

Role Overview Experian is seeking a Business Analyst in Heredia. This position focuses on analyzing business processes and finding ways to improve them. The Business Analyst provides insights that support strategic decision-making across the company. What You Will Do Review and analyze existing business processes Identify areas where improvements can be made Deliver clear, actionable insights to support strategy Work closely with teams across different departments Help ensure solutions align with client and stakeholder needs Collaboration This role involves frequent interaction with cross-functional teams to make sure business solutions are effective and relevant.

Join Experian as a Senior Data Engineer and take part in transforming how we harness data insights to drive business strategies. In this pivotal role, you will design and implement robust data pipelines, ensuring seamless data flow and integrity. Collaborate with cross-functional teams to develop data models and analytics that empower decision-making across the organization.

Role overview Experian seeks an Expert Financial Analyst based in Heredia. This role centers on translating financial data into actionable insights that inform business choices. The analyst will interpret financial information, create models, and recommend strategies to help drive better business outcomes. What you will do Analyze financial data in depth to spot trends and identify opportunities Build and update financial models that support forecasting and planning efforts Prepare recommendations aimed at guiding business strategy and improving performance Requirements Solid understanding of financial concepts and analysis techniques Experience working with data analysis tools Drive to achieve results and contribute to business growth

Join Experian as a Data Management Analyst, where you will play a crucial role in overseeing and optimizing our data assets. Your responsibilities will include data quality assessment, data governance, and ensuring compliance with industry standards. You will collaborate with cross-functional teams to implement best practices and enhance data management processes.

SurveyMonkey is looking for a Finance Planning & Analysis (FP&A) Analyst in Heredia, Costa Rica. This position plays a key role in supporting financial strategies and helping guide business decisions with clear, data-driven insights. What you will do Prepare financial forecasts to support planning and budgeting cycles Analyze variances between actual results and forecasts, identifying trends and areas for improvement Work closely with teams across the company to ensure financial objectives are understood and met Who we’re looking for Strong analytical skills and attention to detail A proactive approach to problem-solving and process improvement Interest in financial analysis and supporting business performance

AbbVie is seeking an Accounts Payable Analyst for an 11-month temporary assignment based in Heredia. This role centers on handling invoice processing and supporting the company’s financial operations. What you will do Process and manage invoices in line with company policies and procedures Maintain accurate and organized financial records Support compliance efforts within the accounts payable function Who this role suits This position is well-suited for entry-level candidates interested in developing skills in finance and accounting. The temporary nature of the role provides practical experience in a corporate setting. Location and duration Based in Heredia, this assignment is set for 11 months.

Join AbbVie, a global biopharmaceutical company committed to discovering and delivering innovative medicines that solve serious health issues. We are currently seeking dedicated Production Operators for a temporary contract of 6 months. The available shifts include both morning and afternoon schedules.

General Purpose: Lead, mentor, and oversee dynamic customer service teams engaged in policy servicing operations, access and reimbursement, and global complaint management. Drive operational excellence and ensure compliance with regulations while cultivating high standards of customer, patient, and consumer satisfaction. Collaborate across departments to implement strategies that elevate the customer experience, enhance operational efficiency, and foster business growth in both local and global highly regulated environments.Key Responsibilities:Guide and develop cross-functional teams in customer service, operations, access/reimbursement, and complaint management, nurturing a culture of high performance and continuous improvement.Oversee customer support, policy servicing, call/contact centers, and complaint resolution operations, ensuring adherence to SLA, KPIs, and regulatory/global standards.Design and implement strategies to enhance customer/user experiences, initiate continuous improvement projects, and integrate technological solutions to optimize processes and outcomes.Manage data handling, performance metrics analysis, reporting, and compliance/audit processes efficiently.Create and execute operational business plans, access/reimbursement strategies, and comprehensive training programs for both internal and external teams.Maintain strong stakeholder relationships, including commercial teams, vendors, technical areas, strategic partners, and regulators across multiple countries.Ensure thorough documentation, investigation, and reporting of complaints/adverse events, and maintain communication with internal/external customers, including drafting regulatory-compliant formal responses.Encourage innovation, digital tool adoption, automation, and transformation initiatives that align with business needs and industry trends.Support and educate teams, clients, and customers on administrative, technical, and regulatory processes.Champion initiatives promoting inclusion, diversity, well-being, and talent development within the organization.

Experian is looking for a Senior DevSecOps Engineer based in Heredia. This position centers on strengthening security throughout the software development and operations process. Role overview The Senior DevSecOps Engineer works with teams across the organization to embed security controls into CI/CD pipelines. The goal is to ensure applications are built and deployed with security as a core priority. Key responsibilities Collaborate with cross-functional teams to integrate security measures into development workflows Identify vulnerabilities in systems and processes Implement solutions that protect cloud infrastructure and application deployments What you will bring Experience with DevSecOps practices and tools Ability to work closely with development and operations teams Strong understanding of CI/CD pipelines and cloud security

Role overview Experian seeks a Senior DevOps Engineer based in Heredia to help strengthen cloud infrastructure and automation efforts. This role collaborates with cross-functional teams, aiming to improve both efficiency and reliability across systems. What you will do Maintain and enhance cloud environments, ensuring they can scale as needed Develop and improve CI/CD pipelines for smooth integration and deployment Use DevOps practices to streamline workflows for multiple teams Offer technical support and troubleshooting to development teams Promote and establish best practices for infrastructure and automation Requirements Extensive experience with cloud platforms Demonstrated ability with continuous integration and deployment (CI/CD) Strong collaboration skills with both technical and non-technical colleagues Thorough understanding of DevOps principles and automation tools

Role overview Experian seeks a Senior DevOps Engineer based in Heredia. The position centers on refining deployment and operational processes for cloud-based applications. Collaboration with teams across the organization is a key part of this work. What you will do Design and build infrastructure to support cloud applications Partner with cross-functional teams to improve deployment workflows Use automation and monitoring tools to enhance system performance and reliability Requirements Experience building and maintaining infrastructure in cloud environments Strong skills in automation and monitoring solutions Ability to work effectively with colleagues from various disciplines