About the job
We are seeking a dedicated Technical Writer to lead and oversee the creation of technical documentation aimed at IT administrators. This role encompasses the development of instructional guides, product documentation, Product Requirements Documents, and Marketing Requirements Documents, among other technical resources.
In this position, you will utilize existing documentation and collaborate closely with product teams to gather essential information, ensuring the production of comprehensive and scalable documentation that enables customers to efficiently execute pilot projects independently.
Your responsibilities will also include gathering customer feedback through online surveys tailored for IT administrators and end-users. After customers complete their pilot projects and surveys, you will compile the results and generate reports that effectively communicate these findings, adding value to both product teams and senior management. Additionally, you will assist in converting technical content into customer-friendly formats, such as PowerPoint presentations, as required.
