Customer Relationship Management (CRM) Manager

About Our CompanyJoin a leading dietary supplement company dedicated to enhancing longevity and well-being. With innovative products developed through Swiss research and development, we are actively expanding into the digital health sector, offering personalized coaching and lifestyle management solutions to our customers.Role OverviewAs the CRM Manager, you…

About AppierAppier is an innovative AI SaaS company dedicated to simplifying AI by making software smarter. Established in 2012, we have expanded to 17 offices across APAC, the U.S., and Europe and are publicly traded on the Tokyo Stock Exchange. For more details, visit www.appier.com.About the RoleWe are in search of a Customer Success Manager to lead our enterprise solutions business in Ho Chi Minh City, Vietnam.In this role, you will not merely serve as a contact point; rather, you will act as a strategic ally, connecting sophisticated technical capabilities with tangible business outcomes. Your goal is to empower our enterprise clients to optimize their project key metrics through our AI-driven Martech Enterprise solutions, including Personalization Cloud, Data Cloud, and AI Agents.This position will commence as a 3-month contractor role, with the potential for conversion into a permanent position based on performance excellence.

AppsFlyer is a global company specializing in mobile measurement and marketing analytics. With a presence in 25 countries, the team values curiosity, collaboration, and a strong focus on customer outcomes. The company supports marketers in making informed, data-driven decisions. Role overview The Customer Success Manager position in Ho Chi Minh City centers on supporting a portfolio of enterprise clients across industries such as gaming, finance, and entertainment. This role guides customers through their growth journey, helping them realize the full value of the AppsFlyer platform and align with their business goals. Building long-term relationships, encouraging product adoption, and ensuring customer satisfaction are key priorities. What you will do Serve as the main contact for a portfolio of enterprise customers, managing the entire post-sales experience from onboarding through renewal. Partner with Account Managers and client stakeholders to define and implement clear success strategies. Lead regular Executive Business Reviews to discuss business outcomes, product usage, and strategic alignment. Deliver tailored training, product demos, and webinars to boost adoption and engagement within customer teams. Analyze usage data and key metrics to uncover insights and identify areas for improvement. Advocate for customers within AppsFlyer by sharing feedback and actionable recommendations with internal teams such as Product, R&D, and Support. Spot upsell and expansion opportunities by understanding evolving client needs and connecting them with AppsFlyer solutions. Work closely with global teams including Sales, Solutions Architects, Product, and Technical Support. Requirements At least 5 years of experience in Customer Success, Account Management, or similar roles in SaaS, AdTech, or MarTech. Demonstrated ability to manage large, complex accounts and influence stakeholders at all levels, including C-suite executives.

oliverseapac seeks an Account Director based in Ho Chi Minh City, Vietnam. This position centers on managing important client accounts and leading a team dedicated to digital marketing success. The Account Director partners with clients to understand their business needs and crafts strategies that support those goals. Key responsibilities Develop and sustain long-term client relationships Lead and mentor a team delivering digital marketing campaigns Promote strategic growth for clients and the agency Work with clients to identify challenges and create customized solutions Role focus This role emphasizes both client partnership and team leadership. The Account Director ensures that digital marketing strategies are closely aligned with client objectives, while also guiding the team to produce strong results.

At Insider One, we are excited to welcome a passionate Sales Manager to our dynamic team in Vietnam. This role is pivotal in driving our mission to empower marketing and customer engagement teams with cutting-edge solutions.About Insider OneFounded with a vision to revolutionize the marketing landscape, Insider One has emerged as the #1 platform delivering comprehensive marketing and customer engagement tools. Our journey began with just six desks, and today we proudly represent over 1,500 talented individuals from more than 50 nationalities across 30+ global offices.Driven by innovation, we utilize AI and an integrated Customer Data Platform (CDP) to seamlessly unify data, personalization, and customer journey orchestration. Our platform supports a wide array of channels, including WhatsApp, SMS, Email, Web, App, and Site Search.Recently, we secured one of the largest funding rounds in the industry, a remarkable $500 million Series E led by General Atlantic, with support from esteemed investors such as Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst. We are honored to be trusted by over 2,000 clients, ranging from high-growth startups to Fortune 500 giants like Samsung, Nike, L’Oreal, and Domino's.Proud to be recognized as one of the few woman-founded, women-led B2B SaaS unicorns globally, Insider One is consistently acknowledged as the leader in capabilities essential for marketing and customer engagement teams. Check out our accolades and see what makes us exceptional.

Join Turner Townsend, a leading global consultancy in real estate and project management, as a Cost Manager / Senior Cost Manager specializing in MEP. In this pivotal role, you will be responsible for managing and controlling the costs associated with Mechanical, Electrical, and Plumbing (MEP) systems on various projects.Your expertise will ensure that projects are completed within budget, while also maintaining the highest quality standards. You will collaborate with stakeholders, analyze project costs, and provide strategic insights to drive project success.

About the RoleJoin us as the Director of Product: Growth and Customer Engagement, where you will spearhead a pivotal portfolio that shapes the customer experience across multiple markets. This senior leadership position is integral to our mission of revolutionizing financial services in emerging markets.Your ResponsibilitiesDefine and drive the strategy for the Growth and Customer Engagement portfolio.Oversee the operating model and ensure effective delivery governance across various product pods.Balance competing priorities across diverse geographies and partner relations.Utilize insights, analytics, and personalization to enhance customer engagement and loyalty.Why Join Us?At tyme, we are committed to transforming financial services through cutting-edge technology, creating secure and seamless products for millions. With a presence in South Africa and the Philippines, we are proud to serve over 20 million customers and are at the forefront of the digital banking revolution.

Role Overview WPP Media is hiring an Associate Manager, Ecommerce Planning based in Ho Chi Minh City, Vietnam. This position focuses on shaping and executing ecommerce strategies that support business growth and improve customer experiences. What You Will Do Lead the planning and rollout of ecommerce projects from concept to completion. Work closely with teams across the company to design strategies that meet business goals. Drive initiatives aimed at growing ecommerce performance and strengthening customer engagement. Location Ho Chi Minh City, Vietnam

Join LUXASIA as a Retail Operations Manager!LUXASIA stands as the premier beauty omnichannel distribution platform in the Asia Pacific region, empowering over 100 luxury beauty brands to flourish. Our expertise spans luxury retail, online commerce, consumer marketing, and supply chain management. Since our inception in 1986, we have proudly partnered with some of the world’s most prestigious brands, including Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. Our collaborations extend to Joint Ventures with notable names such as LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the heart of our mission is a vibrant and diverse team of 2,000 professionals, dedicated to reshaping luxury beauty and delighting consumers across 15 markets.Why Should You Join Us?At LUXASIA, we celebrate the unique beauty that each individual brings. We are committed to fostering your growth by enhancing your skills and unlocking your potential. As you work with our extensive portfolio of luxury brands, your efforts will positively impact millions of consumers in the region. We empower you to take ownership of your role, providing the autonomy to run your business while offering guidance and support. Our diverse and inclusive team thrives on innovation, embracing change, exploring new ideas, and driving results. Although challenges are part of the journey, the rewards are plentiful and fulfilling.Position OverviewAs the Retail Operations Manager, your primary objective will be to cultivate and lead a high-performance retail team that meets our business growth goals. You will be responsible for managing the retail floor, harmonizing Ultra-Luxe Rituals with Dynamic Prestige Sales to create a seamless and profitable 'Phygital' ecosystem.Key ResponsibilitiesRevenue & Sales LeadershipGuide the retail team in surpassing sales targets through effective floor management and promotional strategies.Incentive Design: Craft compelling incentive structures and sales contests to inspire staff and align their performance with business objectives.Performance Monitoring: Assess retail metrics (ATV, UPT, Conversion) to uncover growth opportunities and implement necessary adjustments.Profitability: Oversee store operational expenses and budgets to ensure a healthy financial outcome while emphasizing a high-growth direct-to-consumer model.Professional Team ManagementProvide mentorship and management to the retail operations team and Beauty Advisors, facilitating their development and transformation.

Join SGS as a Textile Lab Manager in Ho Chi Minh City, where you will lead our laboratory team in providing top-notch testing services for textile products. Your role will involve managing laboratory operations, ensuring compliance with international standards, and delivering accurate results in a timely manner. You will coordinate with various departments, implement quality control measures, and contribute to the continuous improvement of our processes.

Join our dynamic team at OptiSigns, where we are seeking a dedicated QA Software and Device Manager. In this pivotal role, you will ensure the highest quality and reliability of our innovative software and hardware solutions. Your expertise will be vital in overseeing the QA processes for both software applications and hardware devices, ensuring they meet the rigorous standards our clients have come to expect.As a key member of the QA team, you will formulate and implement effective testing strategies, manage QA team members, and work in close collaboration with development and product management teams to deliver excellence in quality. You will also define quality metrics and ensure adherence to industry standards.Key Responsibilities: Develop and implement comprehensive QA strategies for software and hardware products. Lead the QA team, ensuring efficient testing processes are maintained. Manage the complete testing lifecycle, including test case design, execution, and defect tracking. Collaborate with development teams for prompt resolution of defects and quality issues. Establish quality metrics and reporting mechanisms to evaluate product performance and highlight areas for improvement. Guarantee compliance with industry standards and best practices in QA. Provide training and mentorship for QA team members.

We are seeking a skilled and experienced Senior Planning Manager to join our dynamic team at WPP Media in Ho Chi Minh City. In this pivotal role, you will oversee strategic planning initiatives, guiding the direction of our projects and ensuring alignment with our company’s goals. You will collaborate with cross-functional teams to develop and implement effective planning strategies that drive success and enhance our competitive edge.

Join Veeam Software as a Senior Channel Manager and take charge of driving our channel strategy in the vibrant market of Ho Chi Minh City. In this role, you will lead initiatives to build and strengthen partnerships, ensuring Veeam's innovative solutions are effectively represented and delivered to our customers.

Role Overview Qodeworld is looking for a Purchasing Manager for Fresh Produce based in Ho Chi Minh City. This role manages the end-to-end purchasing process for fresh food categories, ensuring high-quality products reach warehouses across multiple cities. The position combines supplier management, inventory oversight, operational coordination, and team leadership. Main Responsibilities Lead all stages of purchasing: identify suppliers, manage orders, coordinate logistics, and ensure timely delivery of quality products to warehouses. Oversee daily purchasing operations for fresh food items in several cities. Monitor and control stock levels to meet sales demand on a daily, weekly, and monthly basis. Track and improve key performance indicators such as stock availability, fill rates, input costs, and other relevant metrics. Seek out new suppliers to improve product quality and cost efficiency. Negotiate payment terms with suppliers to support healthy cash flow. Ensure suppliers deliver on time to keep operations running smoothly. Analyze market prices to help maintain competitive internal pricing. Review product portfolio performance and suggest changes to the SKU lineup. Work closely with Operations to resolve supplier issues, such as quality problems, returns, and delivery delays. Conduct weekly visits to warehouses to check stock, address out-of-stock items, and monitor product quality and expiration dates. Collaborate with Accounting on contract management and debt tracking. Develop supplier strategies to improve negotiation position and stock availability. Visit supplier sites to evaluate their facilities and operational capabilities. Source new suppliers and collect quotations for the Sales team to present to customers. Work with Sales to prepare inventory for upcoming promotions. Recruit, train, and mentor the food purchasing team across different cities. Travel between cities to monitor team performance and resolve outstanding issues to meet KPIs. Propose ongoing improvements to keep the company competitive in the market. Take on additional tasks as assigned by management.

We are seeking an experienced Construction Project Manager to lead our projects in Ho Chi Minh City. The ideal candidate will oversee all phases of construction projects, ensuring they are completed on time, within budget, and to the required quality standards.Your responsibilities will include coordinating with various stakeholders, managing project teams, and ensuring compliance with safety regulations. You will leverage your expertise to enhance project performance and deliver exceptional results.

Join our team as an Influencer Management Manager, where you'll play a pivotal role in enhancing our brand's presence within the influencer marketing arena. Your responsibilities will include leading a dedicated team to cultivate and sustain strategic partnerships with influential figures, as well as overseeing the execution of impactful campaigns from conception through to completion. This position is ideal for a dynamic leader with a passion for the ever-evolving landscape of social media, superb strategic planning skills, and the drive to significantly elevate our brand's visibility and engagement.Key ResponsibilitiesInfluencer Relationship Management:Identify, establish, and nurture relationships with influencers, including briefing them on campaigns and negotiating contracts.Prepare quotations and optimize KPIs for client success.Campaign Management:Oversee the daily execution of campaigns, ensuring they are actively managed and aligned with goals.Performance Analysis and Reporting:Monitor campaign performance, analyze results, and provide insights to clients, including preparing final reports.Leverage local insights, social media trends, and competitor analysis to continuously refine strategies.Cross-Functional Collaboration:Collaborate with various departments such as planning, creative, and finance, as well as legal teams, to ensure seamless campaign execution and appropriate documentation.Team Leadership:Lead, mentor, and support the social outreach team, ensuring clear objectives and performance expectations.Provide guidance, feedback, and training to enhance team capabilities.

Join the dynamic team at Enterprise Singapore's Ho Chi Minh City Overseas Centre as a Business Development Manager or Senior Business Development Manager (BDM/SBDM). This pivotal role focuses on enabling Singapore-based companies to explore and establish their business presence in Vietnam while fostering robust trade and investment relations between Singapore and Vietnam.Key Responsibilities:- Provide strategic guidance to Singaporean companies aiming to expand into Vietnam, utilizing in-depth knowledge of the local business landscape, regulations, and norms.- Create and manage a pipeline of prospective deals for Singapore-based firms, facilitating successful deal closures.- Conduct market research and monitor the business environment to pinpoint growth and investment opportunities, particularly in: - Industrial infrastructure - Manufacturing - Lifestyle & consumer sectors (including food services, food products, and retail)- Build and nurture strong relationships with both public and private sector partners to support Singaporean companies in their Vietnamese ventures.- Assist in various business development activities, including: - Organizing and facilitating business development trips and delegations from Singapore - Writing comprehensive meeting reports - Analyzing business leads to refine future strategies.Requirements:- A Bachelor’s degree with a minimum of two years of experience in business development or market research, preferably in the private or public sector.- Proven experience in a customer-facing or business development role.- Experience liaising with government officials is a plus.- Strong interpersonal skills, independence, and a results-oriented mindset.- A genuine interest in business development and market expansion.- Proficiency in written and spoken Vietnamese and English.- Willingness to travel within Vietnam and to Singapore as required.- A collaborative spirit is essential, given the small team dynamic.This position offers a unique opportunity to contribute significantly to strengthening business connections between Singapore and Vietnam, driving enterprise growth, and facilitating cross-border economic development.

Become a Catalyst for Positive Change at Axon.At Axon, our mission is to safeguard life. We are innovators, tackling society's most pressing safety and justice challenges with our advanced ecosystem of devices and cloud-based software. Our collaborative spirit drives us to connect with sincerity and empathy, valuing diverse viewpoints from our customers, communities, and one another.Working at Axon is dynamic, challenging, and impactful. Here, you will assume responsibility and initiate tangible change. Experience continuous growth while contributing to a meaningful mission at a company where your contributions are valued.Your ImpactAs a Senior Technical Program Manager, you will utilize your leadership acumen and technical expertise to collaborate with engineering and product management teams, steering projects from conception through design, development, and deployment. You will work closely with product management and engineering teams to convert initial ideas into actionable plans, ensuring clarity of requirements. Once plans are established, you will maintain momentum by implementing strategies to manage scope, risks, and ensure effective execution, delivering new products and features on time and within budget that not only satisfy our customers but also create a significant social impact.Your influence will resonate across all business units within Axon.The ideal candidate is an accomplished technical program manager with a proven history of successfully overseeing and coordinating intricate software deliverables across various teams and roles. Positioned at the intersection of product, design, and engineering, you should thrive on building relationships with a diverse range of personalities while driving product execution. Your technical knowledge and meticulous attention to detail will empower the team to identify, prioritize, and resolve blockers and manage inter-team dependencies.

Collaborate closely with the Senior Project Manager to oversee daily site coordination and project execution, which includes managing utilities installation, safety signoff coordination, and scope change management.Coordinate tool installations and facility upgrades, focusing on capacity enhancements and utility distribution, along with necessary building retrofits and construction efforts.Possess a solid understanding of the technical concepts, architecture, systems, development methodologies, and disciplines related to assigned projects, applying this knowledge to ensure timely and quality deliverables.Facilitate conflict resolution within and across projects or functional areas as needed.Ensure compliance with Environmental, Health and Safety (EHS) standards, particularly in clean room environments, and participate in incident investigations as required.Build and maintain strong relationships with Architectural/Engineering (AE) teams, General Contractors (GC), third-party Quality Assurance Quality Control (QAQC), and project stakeholders to ensure seamless project delivery.Work collaboratively with various stakeholders, including Engineering, Operations, Finance, and Procurement, to effectively deliver solutions.Identify and implement opportunities for enhancing quality, scheduling, value engineering, and cost reduction initiatives.Lead and/or participate in regular project meetings and site inspections, including Project Reviews, Design Reviews, Safety Walks, and Site Assessments with team members and contractors.Promote a culture of safety and care across all business environments, from planning through construction execution.

In BriefJoin a dynamic team of strategic product leaders at On Running, where we collaborate with essential business functions, including R&D, Design, Sourcing, and Supply Chain, to create the platforms and systems that fuel our growth. As a valued team member, you will play a pivotal role in driving transformative changes and making a meaningful impact on the future of one of the most innovative brands in the world. Your Mission In the role of Senior Product Manager for Sourcing, you will be the primary architect of our supplier-focused technology, reshaping how we engage with our global supplier network. Your mission encompasses defining the vision, strategy, and technological roadmap for our sourcing domain, including supplier onboarding, communication, and data management. Your contributions will significantly enhance our operational efficiency, supplier relationships, and capacity to scale sourcing capabilities for the future. Core Responsibilities: Product Vision & Strategy: Spearhead and take ownership of the product strategy for the supplier platform. Ensure alignment across teams regarding the product's objectives and purpose, consistently utilizing the strategy to inform daily decisions and priorities. Process Analysis & Re-engineering: Evaluate and map existing sourcing and procurement processes to uncover significant improvement opportunities, ensuring the new platform enhances efficiency. Technical & Architectural Alignment: Collaborate with principal engineers to ensure the chosen platform is compatible with our existing technical infrastructure and long-term architectural vision. You will identify and prioritize technical, functional, and quality issues. Stakeholder & Supplier Collaboration: Engage closely with internal teams (Sourcing, product development, and product operations) and directly with external suppliers to gain a deep understanding of their workflows, challenges, and needs. Foster trust and healthy cross-functional relationships. Requirements Definition: Transform business needs and user insights into comprehensive product requirements, functional user stories, and acceptance criteria. Backlog Management & Prioritization: Own and prioritize the product backlog, breaking down features into manageable tasks.