Technical Enablement Engineer

Join Semperis, where our mission is to be a Force for Good, starting with creating an exceptional workplace. We emphasize the importance of valuing, supporting, and empowering our team members to achieve their best work. This commitment has earned us recognition as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Star…

At NiCE, we embrace challenges as opportunities for growth. We're not just ambitious; we're trailblazers in the industry, committed to excellence and innovation. If you share our passion for pushing boundaries and achieving remarkable outcomes, we invite you to explore this exciting career opportunity that promises to ignite your potential.This position requires regular attendance at our client's office in NYC four times a week, and you will not be based at the NiCE office in Hoboken, NJ.The Dedicated Support Engineer (DSE) serves as a vital technical resource within NiCE’s Technical Support division, dedicated to providing both proactive and reactive support to our large enterprise clientele. Acting as a trusted advisor and technical liaison, the DSE will ensure smooth incident resolution, system stability, and ongoing improvements across customer environments.This position blends in-depth technical troubleshooting with strategic customer engagement, cross-departmental collaboration, and a commitment to operational excellence. The DSE specifically supports managed services customers, focusing on incident management, change control, compliance, and governance.Key Responsibilities1. Incident & Problem ManagementAct as the primary contact for customer-initiated incidents and service interruptions.Execute advanced troubleshooting across various platforms, including NICE, Avaya, Microsoft Teams, and others.Escalate complex issues to higher tiers or vendors and ensure resolution.Conduct Root Cause Analysis (RCA) for recurring problems and share findings with stakeholders.Guarantee all incidents are resolved within agreed SLAs while maintaining high Customer Satisfaction (CSAT) scores.2. Change & Release ManagementStrategize, test, and implement approved changes such as patches, upgrades, and configuration updates.Participate in Change Advisory Board (CAB) meetings, presenting impact and risk assessments.Document and prepare rollback strategies for critical changes.Keep detailed documentation and implementation guides up-to-date.3. Monitoring & Preventive MaintenanceOversee system health and NICE monitoring.Perform regular health checks and provide proactive reports to customers.Detect performance bottlenecks and initiate preventive measures.

Join our dynamic team as a Software Engineer where you'll leverage your coding expertise to develop innovative software solutions. Collaborate with cross-functional teams to design, implement, and maintain high-quality software applications that meet our clients' needs.

At NICE, we embrace challenges and continually push our limits. Our ambition drives us to innovate and excel, setting the bar high and striving to surpass it. If you share our passion for excellence, we present an exceptional career opportunity that can ignite your professional journey.What is the role all about?As a Senior Actimize Implementation Engineer, your primary responsibility will be to implement, configure, and customize NICE Actimize solutions. Utilizing Actimize, SQL, and related technologies, you will address client requirements through technical assessments, system configurations, rigorous testing, and effective troubleshooting. Your efforts will ensure precise documentation and clear technical communication, all while prioritizing successful client delivery, efficiency, quality, and ongoing improvements in processes and solutions.How will you make an impact?Your analytical skills will be crucial in evaluating client needs and translating them into actionable solutions, ensuring that we not only meet but exceed expectations.

Role Overview NICE Ltd. is looking for a Professional Services Engineer to join the team in Hoboken, NJ. This position focuses on installing, deploying, upgrading, and maintaining NICE products and platforms at client sites. What You Will Do Install and deploy NICE solutions for clients on-site Upgrade systems and apply hotfixes as needed Participate in commissioning, testing, and certification of platforms Troubleshoot and resolve technical issues during and after installation Work closely with customers, system engineers, and internal teams to ensure smooth integration and high system performance Collaboration and Impact This role requires frequent interaction with clients and technical teams to deliver reliable, high-performing solutions. The Professional Services Engineer helps ensure system availability and supports clients in reaching their goals with NICE technology.

Join Semperis, where our mission is to make a positive impact in the cybersecurity landscape while providing an outstanding workplace for our employees. We prioritize a culture where individuals feel appreciated, supported, and empowered to excel, creating a unique employee experience that emphasizes purpose, growth, and a healthy work-life balance. Semperis has earned accolades as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000, recognized as a DUNS 100 Top Startup to Work For, and has received multiple Inc. Best Workplace awards.Role OverviewWe are seeking an accomplished Senior DevOps Engineer – FedRAMP to lead the deployment, orchestration, and secure operations of our FedRAMP authorized identity and security solutions. This role operates within a highly regulated federal environment, focusing on authorized identity and security products.Eligibility RequirementsU.S. citizenship is mandatory.Available Locations:Phoenix, AZWashington, D.C.Hoboken, NJDallas, TXKey ResponsibilitiesEnhance build/release pipelines and GitOps workflows within the FedRAMP boundary.Design and manage Azure Government Cloud infrastructure utilizing Terraform/Terragrunt.Oversee management of AKS clusters with Istio, implementing secure networking, WAF configurations, and Zero Trust models (PIM/RBAC).Ensure compliance of CI/CD pipelines, automation scripts, and documentation with FedRAMP controls.Administer observability systems (Open Telemetry, Azure Monitor, Prometheus/Grafana) to uphold SLAs, SLOs, and reliability standards.Manage logging, audit trails, and data indexing in accordance with FedRAMP requirements using OpenSearch.Support production environments, participate in on-call rotations, and assist with incident response and post-incident analysis.Collaborate with Security and Compliance teams on POA&M initiatives, annual assessments, and continuous monitoring efforts.

Contentful seeks a Manager, Security Engineering to lead security efforts for Enterprise Systems at the Hoboken, New Jersey office. This role manages a team focused on protecting company infrastructure and securing enterprise applications. Role overview The Manager, Security Engineering oversees a dedicated security engineering team. The work centers on safeguarding enterprise systems and supporting secure operations throughout the organization. What you will do Lead and mentor a team responsible for security across enterprise systems Create, implement, and maintain security policies and procedures Collaborate with internal teams to identify and resolve security vulnerabilities Drive continuous improvements to strengthen the company’s security posture

Role overview Nice Systems Ltd. is hiring a Senior IT Support Executive Specialist based in Hoboken, NJ. This position centers on providing technical support and solutions to clients, managing complex IT challenges, and ensuring daily operations run smoothly. Strong service orientation and careful attention to detail are essential in every client interaction. What you will do Diagnose and resolve advanced IT issues for clients Deliver prompt technical support to keep operations running without interruption Address technical concerns efficiently to enhance user experience Uphold a high standard of service in all support activities Requirements Proactive approach to solving problems Strong analytical and troubleshooting abilities Dedication to providing reliable, high-quality support Location: Hoboken, NJ, USA