Senior Product Support Specialist

Join Zenoti as a Senior Product Support Specialist and play a vital role in enhancing customer experience by resolving product issues and providing top-notch support. You will be responsible for addressing complex queries, troubleshooting product challenges, and collaborating with cross-functional teams to improve our offerings. Ideal candidates will exhibit…

Role overview The Senior Product Support Specialist role at Zenoti centers on assisting customers in Hyderabad with complex technical challenges related to Zenoti’s software. This position emphasizes troubleshooting and problem-solving to ensure customers can use the platform effectively. Daily work involves guiding users through issues and helping them achieve the best possible outcomes with the product. What you will do Diagnose and resolve advanced technical issues for Zenoti customers Provide clear, step-by-step solutions in response to support requests Work to ensure a smooth and positive experience for users Support customer satisfaction and encourage long-term loyalty

About Zenoti Zenoti provides a cloud-based software platform built for the beauty and wellness industry. The system helps businesses manage daily operations from a mobile device, covering online appointment bookings, point-of-sale, CRM, staff management, inventory, and marketing tools. Clients use Zenoti to streamline workflows, cut costs, and build customer loyalty. More than 30,000 salons, spas, medspas, and fitness studios in over 50 countries rely on Zenoti. Well-known brands such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY trust the platform to run their businesses. Zenoti has reached a unicorn valuation of over $1 billion, was named a Next Tech Titan by GeekWire, and received an $80 million investment from TPG. Deloitte’s 2020 Technology Fast 500™ ranked Zenoti as the 316th fastest-growing company in North America. Zenoti is also Great Place to Work Certified™ for 2021-2022. Learn more at zenoti.com.

About Zenoti Zenoti provides a cloud-based software platform built for the beauty and wellness industry. The system covers online appointment booking, POS, CRM, employee and inventory management, and integrated marketing. Businesses use Zenoti to streamline daily operations, control costs, and build customer loyalty. More than 30,000 clients in over 50 countries trust Zenoti, including brands such as European Wax Center, Hand & Stone, and CorePower Yoga. The company recently surpassed a $1 billion valuation, earned recognition as a Next Tech Titan by GeekWire, and secured an $80 million investment from TPG. Zenoti is also certified as a Great Place to Work for 2021-2022. Learn more at zenoti.com. Location Hyderabad, Telangana, India

Role overview Zenoti is looking for a Senior Product Support Specialist based in Hyderabad, Telangana. This role focuses on helping clients get the most from Zenoti’s software solutions. The position centers on resolving complex product issues, answering questions, and ensuring a positive customer experience. What you will do Troubleshoot technical problems reported by customers Offer clear, tailored solutions to resolve client issues Guide clients in effective use of the Zenoti platform Share insights and feedback to help improve Zenoti’s products What sets this role apart This position gives direct influence on customer satisfaction and product quality. As a senior member of the support team, your technical expertise and communication skills will help shape both client experience and product development at Zenoti.

About Zenoti Zenoti delivers cloud-based software designed for the beauty and wellness sector. The platform helps businesses manage daily operations through a mobile solution that covers online appointment booking, point of sale, CRM, staff management, inventory, and marketing tools. With Zenoti, clients can streamline processes, cut costs, and improve customer loyalty and revenue. The technology supports reliability and scalability for organizations of any size. More than 30,000 salons, spas, medspas, and fitness studios in over 50 countries use Zenoti. Customers include brands such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY. Zenoti has reached a valuation over $1 billion, earning unicorn status. Recent milestones include being named a Next Tech Titan by GeekWire, receiving an $80 million investment from TPG, and ranking 316th on Deloitte’s 2020 Technology Fast 500™ for North America. Zenoti is also Great Place to Work Certified™ for 2021-2022. Learn more at zenoti.com.

Zenoti delivers an innovative, all-in-one, cloud-based software platform dedicated to the beauty and wellness industry. Our comprehensive solution empowers users to efficiently manage every facet of their business through a mobile-friendly interface, featuring online appointment scheduling, point-of-sale systems, customer relationship management, employee oversight, inventory control, integrated marketing tools, and more. Zenoti is committed to helping clients optimize operational efficiency, cut costs, and enhance customer loyalty and spending. Our platform is built for reliability and scalability, harnessing enterprise-class technology for businesses of all sizes.We serve over 30,000 salons, spas, medspas, and fitness studios across 50+ countries, including renowned global brands like European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY.Our recent milestones include achieving a valuation exceeding $1 billion, being recognized as a Next Tech Titan by GeekWire, securing an $80 million investment from TPG, and ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. Additionally, we are proud to have been certified as a Great Place to Work for 2021-2022, reflecting our dedication to empowering individuals to thrive and realize their potential. Discover more about Zenoti at: zenoti.com

Role Overview Wise is hiring a Customer Support Specialist for the Hyderabad office. This role serves as the first point of contact for customers, helping them use Wise services and find solutions to their questions. What You Will Do Respond to customer inquiries across multiple channels Guide customers through Wise's products and services Resolve issues efficiently to ensure a positive experience Apply analytical thinking and a customer-first mindset to every interaction What Matters Here Clear, prompt communication Attention to detail when handling customer requests Commitment to building customer satisfaction and loyalty

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as an Oracle PL/SQL Production Support Specialist. In this role, you will be responsible for maintaining and supporting our production databases, ensuring optimal performance and availability. You will collaborate with cross-functional teams to troubleshoot issues, implement enhancements, and optimize SQL queries.

As a Technical Support Specialist at Zeta Global, you will play a pivotal role in our mission to deliver exceptional customer service. Our Global Support team is dedicated to providing outstanding support for every client interaction.Role Overview:In this role, you will engage with clients through various channels including inbound calls, emails, and messages. You will be tasked with addressing client inquiries and performing basic troubleshooting on our platform issues. The ideal candidate will assess the nature of client requests, prioritize them effectively, and strive to resolve cases efficiently, all while aiming to exceed client expectations.Key Responsibilities:Deliver high-quality service and support across multiple platforms, providing expert advice in a professional manner.Prioritize and manage support cases efficiently within our ticketing system based on urgency and impact.Monitor and follow up on cases to ensure timely resolutions and client satisfaction.Understand customer needs thoroughly to address issues with empathy and professionalism.Adhere to team processes and best practices regarding case management.Stay updated on product knowledge through continuous learning of technological advancements.Communicate status updates and issues clearly and promptly to customers.Effectively escalate issues to Technical Support Engineers while maintaining documentation standards.

About InvoiceCloud:InvoiceCloud is an innovative leader in the fintech sector, recognized with 20 prestigious awards in 2025, including accolades from USA TODAY and Boston Globe for Top Workplaces, as well as multiple wins at the SaaS Awards for Best Solution in Finance and FinTech. Our national customer service excellence has also been acknowledged by Stevie and the Business Intelligence Group. Our mission is centered around reducing digital exclusion and simplifying essential service payments, all while showcasing leadership in AI maturity and responsible innovation. Join us in our award-winning, purpose-driven environment where top talent flourishes. For more information, visit InvoiceCloud.com.Job Summary:As a Payer Support Specialist, you will play a crucial role in addressing support needs from end users/payers for our clients (billers). This position leverages your enthusiasm for tech-driven business solutions to deliver an exceptional experience for our customers. We are looking for entry-level, customer-oriented individuals who are eager to grow alongside our organization. This role provides an opportunity to delve into the Bill Presentment and Payment (EBPP) domain within the SaaS industry. Recent graduates are highly encouraged to apply.Responsibilities:Handle inbound calls and respond to inquiries from payers.Maintain a comprehensive understanding of the InvoiceCloud platform to effectively address issues and provide solutions to payers via phone or email.Be knowledgeable about all InvoiceCloud products to document or escalate issues to billers as necessary.Utilize the PSN’s Agent Connect Portal to facilitate payments.Document or escalate issues to the Manager when required.Work Arrangement & Shift DetailsWork From Office (WFO): This role is stationed at our Hyderabad office.Shift Timing: US Eastern Time business hours, which translates to evening to night hours in IST.Candidates must be comfortable with regular night shifts.Transportation: InvoiceCloud offers two-way transportation for employees working night shifts.

Join our dynamic team as an Oracle L2 Support Specialist, where you will play a crucial role in providing high-level technical support and solutions for our Oracle systems. You will be responsible for troubleshooting complex issues, optimizing system performance, and ensuring seamless integration of the Oracle applications. If you have a passion for technology and a commitment to excellence, we invite you to apply!

Role overview The Technical Product Management Specialist at Mattel, Inc. in Hyderabad plays a key part in connecting technology with product development. This role helps shape products to align with market trends and business objectives. Key responsibilities Coordinate with cross-functional teams to align technology and product initiatives. Assist in developing and delivering products that address customer and market requirements. Contribute technical and product insights to projects that support business growth.

Join UWorld, a premier provider of online test preparation resources for college entrance, undergraduate, graduate, and professional licensing examinations across the United States. Since our inception in 2003, we have empowered over 2 million students to excel in their high-stakes assessments.We are currently on the lookout for a dedicated Technical Support - Customer Care Specialist who will act as the primary liaison for our users. Our clientele comprises students and professionals preparing for crucial entrance and board examinations, and they seek experts who can communicate effectively and respond swiftly to their technical, billing/account, and product usability inquiries. Our specialists engage with users primarily through email and phone, focusing on achieving first contact resolution. The ideal candidate should thrive in a collaborative team environment, adapt to dynamic conditions, and possess a commitment to continuous improvement, striving for excellence in service delivery.

Join the Self Service Platforms organization at Experian as a Senior Product Owner/Product Manager, where your solid software development experience will drive innovation. In this pivotal role, you will oversee the product portfolio for OS Engineering, Cloud Infrastructure, and associated services on a global scale.As the Senior Product Owner, you will be the primary advocate for our customers, collaborating closely with Engineering teams to navigate complex requirements. Your responsibility encompasses maximizing product value driven by engineering efforts, evidenced through comprehensive ownership of the Backlog regarding scope and prioritization. You will also ensure all aspects of the product—including features, non-functional behavior, quality, and technical debt—are meticulously managed. Success in this position necessitates a nuanced understanding of dependencies and trade-offs among competing requirements and stakeholders within a complex environment.Building robust relationships with senior management and stakeholders across various countries, time zones, and cultures is vital, alongside possessing advanced technical expertise to comprehend the intricate nature of our offerings.Key Responsibilities:Product Development Leadership: Promote a product-centric mindset within the Self-Service Platforms organization. Lead the definition, development, and continuous improvement of the product catalog to ensure alignment with strategic goals.Agile Practices Advancement: Enhance agile methodologies and product management maturity across engineering teams, advocating for best practices and iterative, data-driven workflows to optimize performance.Requirements Analysis: Facilitate the creation of precise, actionable functional and non-functional requirements for product enhancements, ensuring stakeholder collaboration for feedback and validation.Prioritization and Planning: Collaborate with key stakeholders to establish priorities, balancing objectives, dependencies, and constraints while tracking progress and coordinating development across teams.Backlog Management: Create and maintain a transparent, agile backlog that ensures timely progression of tasks and accurate status reporting to stakeholders.Collaborative Practices: Engage with engineering teams as part of an agile unit, ensuring clarity in requirements and acceptance criteria, while addressing design and technical gaps.

Inovalon, founded in 1998, believes in the transformative power of technology and data to enhance the healthcare ecosystem, ultimately improving outcomes and economics. Our commitment is to empower our clients with data-driven solutions that lead to their success, thus contributing to a better healthcare environment. As a unified team at Inovalon, we strive to deliver solutions that tackle the most pressing challenges in healthcare. Our mission-driven culture fosters inclusion and innovation, providing value not only to our clients but also to the millions of patients they serve.Overview: The Senior Product Owner will develop extensive product expertise from both technical and market perspectives. This includes understanding buyer and user personas, value propositions, competitive landscapes, and technical components. The role requires collaboration with product owners, managers, scrum masters, and development managers to utilize Agile methodologies effectively, ensuring the successful execution of product requirements and sprint processes. You will work closely with product managers to assess product roadmaps and prioritize tasks based on strategic objectives. The individual will take ownership of the product backlog, drive release planning, and refine user stories to align with our product vision. Experience with software-as-a-service (SaaS) models is essential.Duties and Responsibilities:Champion Agile practices while nurturing a collaborative team environment.Foster strong partnerships across product, engineering, corporate development, and marketing teams to ensure timely market delivery.Engage with stakeholders to inform product design, clarify requirements, and prioritize the backlog in alignment with strategic goals.Create comprehensive business requirements that address stakeholder needs and support corporate objectives.Conduct analyses of existing systems to identify operational issues and propose enhancements or modifications, ensuring continuous improvement.

Role overview CyberArk Software Ltd. seeks a Senior Product Owner in Hyderabad to help shape the direction of its Identity Security solutions. This position centers on developing product strategy and steering the execution of key initiatives. The Senior Product Owner partners with teams throughout the company to deliver features and improvements that address customer needs. Key responsibilities Define and refine the strategy for Identity Security products Work closely with engineering, design, and other departments to advance projects Prioritize new features and enhancements using customer feedback and business objectives Share insights that help shape the product roadmap Make product decisions with a focus on improving user experience

Exciting Opportunity We invite you to become a vital part of our exceptional design team as a Senior Product Designer. The ideal candidate is an accomplished digital product designer with a knack for thriving in collaborative settings. Proficiency in contemporary design tools is essential, as we predominantly use Figma. You are known for consistently delivering outstanding experiences in intricate problem spaces, taking ownership of challenging and ambiguous issues, and transforming them into thoughtful, user-centric designs that make a significant impact. As a senior member of our design team and one of the founding figures in our India division, you will lay the groundwork for integrating design practices with our engineering team. Your contributions will directly influence over 700,000 healthcare professionals who rely on our solutions daily to manage more than 12 million prior authorizations each year. You blend extensive UX knowledge with strong visual design skills, utilizing research insights, interaction patterns, and compelling storytelling to guide decisions and deliver value. You excel at navigating constraints, championing the user experience, and collaborating effectively with product and engineering teams from the discovery phase through to delivery. In this role, you will amplify the efforts of our entire product organization. You will design, maintain, and enhance our design system, ensuring it improves the efficiency, consistency, quality, and accessibility of experiences across various product platforms. Your work will empower designers, engineers, and product teams to deliver value more swiftly and confidently, reducing friction and fostering collaboration. You possess robust knowledge of interaction patterns, visual design principles, accessibility standards, and component architecture. You are adept at determining when to expand the system and when to keep it streamlined, and you are comfortable negotiating with engineers to ensure design and technical coherence. In summary, this hybrid role encompasses both leading and supporting product design across our portfolio while evolving our design system and global design operations. Ultimately, successful team members here are empathetic, candid, kind, and caring, reflecting our core values and principles. We believe that diverse and inclusive teams produce the most impactful work. Cohere is deeply committed to fostering a supportive, growth-oriented environment for everyone.

Join thinkahead as a Senior Support Engineer specializing in Dynamics. In this pivotal role, you will leverage your expertise to provide top-notch technical support and solutions to our clients, ensuring their systems run smoothly and efficiently. Your ability to troubleshoot complex issues and deliver exceptional customer service will be crucial in maintaining our reputation for excellence.

Zenoti is an innovative provider of a comprehensive, cloud-based software solution tailored for the beauty and wellness industry. Our platform empowers users to efficiently manage every facet of their business through a unified mobile solution, encompassing online appointment bookings, point-of-sale (POS), customer relationship management (CRM), employee management, inventory control, integrated marketing tools, and more. Zenoti is dedicated to helping clients optimize their operations, minimize expenses, and enhance customer loyalty and spending. Our technology is designed for reliability and scalability, leveraging enterprise-level capabilities to accommodate businesses of various sizes.With a footprint that spans over 50 countries, Zenoti supports more than 30,000 salons, spas, medspas, and fitness studios. Our impressive clientele includes renowned global brands such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI & GUY.We are proud to have achieved a valuation exceeding $1 billion, earned the title of Next Tech Titan by GeekWire, secured $80 million in investment from TPG, and ranked as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. Additionally, we have been recognized as a Great Place to Work Certified™ for 2021-2022, reaffirming our commitment to empowering individuals to thrive and realize their potential. Discover more about Zenoti at: https://www.zenoti.com