About the job
Join our dynamic team as an Administrative Assistant in Pisco Centro/Paracas, where you will play a vital role in providing effective solutions to issues encountered in using our Portal. Your key responsibilities will include:
- Resolving problems related to Portal usage.
- Reporting and monitoring Key Performance Indicators (KPIs).
- Managing response times, customer satisfaction levels, complaints, and inquiries.
- Overseeing comprehensive document management and follow-up for client onboarding (ABM, profiles, insurance, licenses, among others).
- Inputting orders received through various channels into the Portal.
- Coordinating with internal departments to address issues or delays in order processing and dispatch.
- Managing SCOPS (acceptance, modification, or rejection).
- Sending balances for GLP and Diesel.
- Measuring satisfaction levels and identifying opportunities for improvement.
- Responding to inquiries regarding customer balances, and the onboarding of drivers and tankers.
- Assisting in inventory counts of additives and products in collaboration with clients.
