Customer Service Representative

Engage customers and spark interest in our services and products.Provide customers with comprehensive education on both new and existing products within our network.Professionally cross-sell various company products and services, enhancing brand visibility.Deliver exceptional customer service with enthusiasm and confidence while cross-selling.Offer precise p…

Join our dynamic office as a Customer Service Representative! We are seeking an enthusiastic individual with a vibrant personality who excels in multitasking and can thrive in a fast-paced environment. Our busy practice offers an engaging atmosphere where there’s never a dull moment. As an independent worker, you will not require strict supervision.In this role, you will assist potential clients by clearly explaining our processes and responding to inquiries about our products and services. You will actively identify sales opportunities to cultivate new business and manage day-to-day responsibilities for servicing our expanding client portfolio.Utilizing your analytical skills, you will efficiently resolve customer issues and take ownership of their concerns, collaborating with management to develop and implement strategies for potential challenges. Additionally, you will perform clerical functions necessary for generating new accounts while adhering to our organization's philosophy, policies, operational procedures, and compliance standards.

As a Service Engineer, you will play a pivotal role in the installation, commissioning, maintenance, and troubleshooting of Bosch's advanced industrial boiler systems for our key account customers. This position is essential in driving service growth, ensuring exceptional customer satisfaction, and safeguarding Bosch's installed base throughout West Africa.Key Responsibilities - Conduct commissioning, maintenance, inspection, and repairs of industrial boilers and associated systems. - Identify and diagnose technical issues, ensuring prompt and dependable service interventions. - Provide support to key account customers, ensuring that all contractual service commitments are fulfilled. - Execute service activities in alignment with Bosch's quality, safety, and health, safety, and environmental (HSE) standards. - Generate service reports, technical documentation, and collect customer feedback. - Collaborate with internal teams (sales, engineering, partners) and external suppliers as necessary. - Assist in emergency interventions and provide on-site customer support across Africa.

As the Equipment Receiving & Dispatch Officer, you will play a vital role in ensuring the precise intake, documentation, handling, storage, and timely dispatch of customer equipment submitted for calibration. This position is central to maintaining Selfa's high standards of reliability and customer satisfaction.This role is a blend of customer service, operational excellence, and quality management.Key Responsibilities1. Equipment ReceivingEfficiently receive customer instruments and accessories for calibration.Verify the quantities, condition, serial numbers, and customer information against job requests.Create and issue Receiving Notes / Job Intake Records.Accurately tag and label equipment with job numbers and statuses.Log all items into the laboratory tracking system for seamless management.2. Equipment Storage & HandlingEnsure the careful handling of sensitive instruments according to laboratory protocols.Store incoming and completed jobs in secured, designated areas.Maintain a clean and organized environment in receiving and storage areas.Promptly report any damaged or unsafe equipment.3. Job Tracking & Internal MovementRelease equipment to calibration technicians based on work schedules.Monitor job movement between departments and workstations.Update job statuses in the tracking system in real time.Escalate any delays, missing items, or documentation discrepancies.4. Shipping & DispatchPrepare completed equipment for dispatch, including packaging, documentation, and labeling.Coordinate courier pickups and customer collections efficiently.Verify delivery details and ensure proper handover to customers.Maintain accurate dispatch records and proof of delivery documentation.5. Customer & Administrative SupportAct as the first point of contact for customers dropping off or picking up equipment.Provide timely job status updates to customers and internal teams.Assist with invoicing by ensuring job records and delivery confirmations are precise.6. Quality & ComplianceAdhere to ISO 17025 laboratory procedures for equipment handling and traceability.Maintain accurate records in compliance with Selfa’s Quality Management System.Participate in internal audits and continuous improvement initiatives.

Join our dynamic team as a Receptionist, where you'll be the first point of contact for our visitors, ensuring a welcoming and professional environment. Your key responsibilities will include:Welcoming guests and directing them to the appropriate meeting rooms.Efficiently managing the telephone console, handling calls with professionalism and courtesy.Coordinating with internal teams for prompt booking of meeting and conference rooms.Additionally, you'll assist with general office administrative tasks and take on ad-hoc duties as assigned to support our operations.

Join our dynamic Fragrances division as a Commercial Assistant / Receptionist at our new regional office in Lagos, Nigeria. We are looking for a passionate, customer-oriented professional to bolster our commercial operations. As part of a fast-paced and diverse team, your primary focus will be on enhancing our business presence in West Africa.In this multifaceted role, you will handle daily administrative tasks for the Lagos office, serving as a vital link between the Sales team, customers, and the Technical team. Your responsibilities will encompass delivering exceptional customer service, providing pre- and post-sales support, and coordinating general office operations.

As a Cashier at RealPlus Global, you will be responsible for ensuring accurate and efficient cash register operations, including payment processing and engaging with customers. Your role will involve informing customers about procedures and policies, accurately computing and recording transaction totals, establishing or verifying pricing for goods and services, managing cash registers, issuing receipts and refunds as necessary, and providing carry-out services upon transaction completion. You will also handle customer complaints, regularly reconcile accounts, maintain periodic balance sheets detailing transaction amounts, and facilitate the payment of company bills via cash, vouchers, or checks. A demonstrated ability to balance all transactions processed through your assigned register, including layaway payments, checks, register receipts, currency, and credit cards, is essential.

Join Jumia, Africa's premier e-commerce marketplace that connects millions of consumers and sellers. With Jumia Logistics at the forefront, we facilitate the delivery of countless packages via our extensive network of local partners.As we aim to enhance our logistics services for external clients, we invite dynamic individuals with an entrepreneurial spirit to become part of our sales consultancy team on a fixed-term commission basis.As an Account Manager, you will play a pivotal role in sourcing, converting, and expanding our customer base for Jumia Services. You will gain extensive market insights into our industry, competitors, and clients, leveraging Jumia's unique value proposition to drive revenue growth.Key ResponsibilitiesConduct comprehensive research to identify new business prospects.Effectively pitch Jumia Services and its value proposition to key decision-makers within target organizations.Oversee the lead conversion and onboarding process for new clients across various markets.Build and nurture relationships with influencers and decision-makers to enhance lead generation.Facilitate client onboarding, deliver refresher training, and manage relationships to maximize revenue from existing clients.Collaborate with marketing and commercial teams to highlight Jumia Logistics at events, aiming to generate leads and boost revenue.Prepare tailored proposals and quotes in alignment with our pricing strategy.Track and report on sales performance against targets, implementing strategies to close gaps.Present sales plans and updates in regular team meetings.

FairMoney is a trailblazing mobile banking institution focused on providing credit solutions to emerging markets. Founded in 2017, FairMoney has become a leader in the Nigerian financial landscape, successfully raising nearly €50 million from prestigious global investors such as Tiger Global, DST, and Flourish Ventures.In line with its mission, FairMoney is developing an innovative mobile banking platform and state-of-the-art point-of-sale (POS) solutions specifically designed for emerging markets. The journey started with the launch of a digital microcredit application available exclusively on Android and iOS platforms. Today, FairMoney offers an extensive array of financial products, including current accounts, savings accounts, debit cards, and advanced POS solutions tailored to meet the needs of both merchants and agents. FairMoney's vibrant workforce comprises talents from over 27 nationalities, united in their commitment to transforming financial services for underserved communities. For more insight into FairMoney’s impactful role in reforming Africa’s financial sector, check out our informative video.Role OverviewThe Recovery Manager will play a pivotal role in leading and managing all loan recovery operations. This role is crucial for ensuring the timely recovery of overdue loans, minimizing non-performing loan (NPL) ratios, and enforcing credit terms in accordance with CBN regulations, internal policies, and ethical standards. The Recovery Manager will oversee a nationwide/regional team of field recovery officers, supervisors, and third-party agents, fostering high productivity, compliance, and operational excellence.