About the job
CGS Federal is hiring a Bilingual Customer Service Representative in Indianapolis, IN. This position serves customers in both English and Spanish, handling questions and concerns with care and professionalism.
What You Will Do
- Respond to customer inquiries by phone, email, or chat in English and Spanish
- Listen actively to understand customer needs and provide clear, accurate information
- Offer solutions and support that fit each situation
- Ensure every customer feels respected and understood
What Sets This Role Apart
This role relies on strong communication skills in both languages and a genuine interest in helping people. Empathy and attention to detail help create positive experiences for every customer.
