Technical Support Representative

Join our dynamic team at Collabera as a Technical Support Representative! In this role, you will be the frontline for customer assistance, providing expert guidance and resolving technical issues with a friendly and professional touch. Your ability to communicate effectively and troubleshoot problems will be essential in ensuring customer satisfaction and lo…

Join System Canada Technologies as a Technical Writer, where you will play a crucial role in communicating complex technical information clearly and effectively. You will collaborate with engineers, product managers, and other stakeholders to create user manuals, training materials, and online help documentation.

Join Integrated Resources Inc. as a Technical Writer and play a pivotal role in creating clear and engaging documentation that supports our innovative projects. You will collaborate with various teams to produce high-quality content that effectively communicates complex information to our audience.

Join MSX International as a Technical Training Instructor where you will play a crucial role in developing and delivering high-quality training programs. Your primary focus will be to enhance the technical skills of our teams through engaging educational experiences. We are seeking a passionate instructor who can inspire and empower learners to excel in their roles.

As a Customer Support Supervisor at Western Digital, you will play a pivotal role in upholding exceptional service standards and ensuring customer satisfaction across our global contact and service centers. Your primary responsibility will be to define and implement the Global Customer Support strategy that caters to our diverse clientele across various countries and languages. With a strong emphasis on leveraging AI, analytics, and automation, you will enhance the quality of service, increase efficiency, and build a comprehensive knowledge base. You will oversee service level management, handle escalations, and lead quality programs for both internal teams and third-party vendors, while fostering continuous education and collaboration across functions to provide outstanding customer support.Key Responsibilities:Operational Management: Oversee daily call center operations and workforce planning across multiple regions and languages, ensuring compliance with SLAs and facilitating a cohesive omnichannel experience (voice, chat, email, social media, and self-service).Training Development: Design and deliver comprehensive training for Global Customer Support Services (GCSS) agents, including onboarding and ongoing education, while maintaining an up-to-date internal knowledge base.Vendor Management: Collaborate with third-party vendors to achieve KPIs related to quality and customer satisfaction, driving corrective actions and continuous improvement initiatives.New Initiatives: Lead the launch of new social support programs and product releases, ensuring readiness of teams and support tools before rollout.Quality Assurance: Conduct regular quality audits across multiple channels and regions, ensuring adherence to best practices and compliance with privacy and data regulations.Escalation Management: Engage directly with customers for escalated issues, ensuring timely and empathetic resolution.Governance and Communication: Facilitate operational reviews and cross-functional meetings, providing insights and recommendations to leadership.Travel Requirements: Occasional travel (up to 5%), including international travel as needed.AI Integration Responsibilities:AI Strategy: Define and operationalize the AI roadmap for customer support, including virtual agents and intelligent routing systems.Virtual Agent Development: Collaborate with product and engineering teams to enhance chatbots and IVR/NLU flows, improving recognition and handoff quality.AI Tools Deployment: Implement AI-powered solutions to enhance agent productivity and knowledge retrieval.Quality Automation: Utilize analytics and automation to refine evaluation processes and coach teams based on data-driven insights.Forecasting and Workforce Management: Implement machine learning-driven forecasting and capacity models to optimize operations.

Join our dynamic team at BCforward as an SQL Support Engineer. In this role, you'll play a crucial part in providing expert support for our SQL database systems. Collaborate with cross-functional teams to troubleshoot issues, optimize performance, and ensure data integrity. Your technical skills will help enhance our data management strategies, contributing to the overall success of our organization.

Become a part of a pioneering team where your contributions extend into the cosmos! At Terran Orbital, you will not just be a cog in the machine; you will be a crucial driving force behind our mission. As leaders in satellite production and aerospace innovation, we consistently push boundaries to provide revolutionary solutions for our nation's defense and commercial endeavors. We are a distinctive, rapidly growing, and trusted team committed to the swift and efficient design, construction, launch, and operation of cutting-edge satellites for advanced mission constellations. If you are motivated by purpose, inspired by challenges, and eager to make your mark on the universe, you will discover a welcoming environment and limitless growth opportunities here. Together, we will redefine what is achievable in orbit and beyond!Terran Orbital is searching for a skilled Senior Technical Project Manager (TPM) to join our expanding team. Reporting directly to the VP of Space & Mission Systems, the Senior Technical Project Manager will collaborate closely with a multidisciplinary team, overseeing the entire technical definition process of our products and missions. You will direct a dynamic team of engineers responsible for the Design, Analysis, Integration, Verification, Validation, and Operations support for spacecraft in Terran Orbital’s portfolio. This position focuses on internally driven engineering initiatives and fulfilling commitments within the assigned scope. The Senior TPM will also collaborate with program managers and system architects to align efforts. Utilizing your technical and leadership skills, you will organize, lead, and guide the execution of systems engineering principles within your assigned program or project, ensuring team effectiveness to meet project objectives.

Viant Technology Inc. is hiring a Senior Technical Platform Operations Specialist in Irvine, California. This role focuses on managing and improving the company’s technical operations platform to maintain strong performance and reliable client support. What You’ll Do Oversee daily operations of the technical platform, addressing issues as they arise Optimize system performance and reliability for internal teams and clients Collaborate with teams across the company to spot opportunities for process improvement Lead initiatives that boost platform efficiency and effectiveness What We’re Looking For Deep knowledge of technical platform operations Experience implementing operational strategies that deliver measurable results Strong record of working with cross-functional groups to drive improvements

We are seeking a dynamic and experienced Senior Technical Recruiter to join our innovative team at field-ai. In this pivotal role, you will leverage your expertise to attract top-tier talent in the technology sector, driving our growth and success.Your responsibilities will include developing and implementing effective recruiting strategies, engaging with candidates, and collaborating with hiring managers to fulfill staffing needs. You will play a critical role in shaping our workforce and ensuring we have the right skills in place to meet our ambitious goals.

About Us:At CompassX, we pride ourselves on being the trusted partner for our clients in navigating high-stakes strategic initiatives and transformative projects. Our goal is to foster a vibrant community of innovative thinkers, delivering exceptional results tailored to our clients' needs.Join us in leveraging your expertise, creativity, and skills to make a significant impact on our clients while influencing the growth trajectory of our firm and advancing your career.We are proud to be recognized as a “Best Place to Work” in Southern California and have earned a spot on INC.’s 5000 list of the fastest-growing private companies in the U.S.Role Description:We are looking for a dynamic Technical Project Manager to spearhead and coordinate complex technical initiatives. In this pivotal role, you will oversee multiple workstreams, translate technical requirements into actionable strategies, and act as a liaison between technical teams and business stakeholders.Your expertise will be essential in ensuring successful project delivery through effective management of scope, schedules, risks, and resources, while fostering collaboration across technical teams, including software engineering, cloud transformation, and data integration. A hands-on approach to technical problem-solving will be crucial for troubleshooting and maintaining quality assurance.As a valued member of our consulting team, you will also have the opportunity to:- Cultivate strong client relationships that can lead to new project opportunities.- Engage in CompassX initiatives, including recruiting, mentoring, and contributing to firm development.

About the Role Viant Technology is hiring a Technical Platform Lead in Irvine, California. This role guides the design, implementation, and ongoing improvement of the company’s technical platforms. The position works closely with teams across the organization to support integration and platform performance.

About the Role Viant Technology seeks a Technical Platform Operations Specialist in Irvine, California. This position focuses on maintaining and improving the performance of our technology platforms. The specialist works closely with various teams to keep systems running smoothly and efficiently. What You Will Do Troubleshoot platform issues to minimize downtime and disruption Monitor and optimize system performance Support cross-functional teams with technical expertise Contribute to solutions that improve platform operations Location This role is based in Irvine, California, United States.

About the Role MSX International is seeking a Technical Training Instructor based in Irvine. This role focuses on creating and delivering training programs that help employees build the skills needed for their jobs. The instructor will work closely with subject matter experts to shape course content for different teams and skill levels. What You Will Do Design and develop technical training materials and sessions Deliver in-person or virtual training to employees Work with subject matter experts to customize content for specific needs Support participants as they build new skills and knowledge

We are seeking a dedicated and technically proficient System Support Engineer to join our dynamic team at Alten Technology USA. In this role, you will play a crucial part in ensuring the smooth operation of our systems and providing exceptional technical support to our clients.Your responsibilities will include troubleshooting system issues, implementing solutions, and collaborating with cross-functional teams to optimize system performance. You will also have the opportunity to work on exciting projects that enhance our technological capabilities.

SPS North America seeks an On-Call Field Support Specialist in Irvine, California. This role centers on responding to client needs as they come up, working to resolve issues promptly and support high service standards. Key responsibilities Provide on-call support to clients in the field Handle service requests and troubleshoot technical or operational issues Support customer satisfaction and help maintain company standards Location This position is based in Irvine, California.

Role Overview 3 Day Blinds is looking for a Design Sales Representative in Irvine, CA. This role focuses on guiding clients through the selection of window treatments that fit their style and needs. The position combines sales skills with a strong sense of design to help clients improve their homes. What You Will Do Consult with customers to understand their preferences and vision for their space Recommend window treatment solutions tailored to each client Deliver a positive, professional sales experience from first meeting through project completion Collaborate with the design team to ensure projects meet client expectations About 3 Day Blinds 3 Day Blinds specializes in custom window treatments, helping clients transform their homes with quality products and expert guidance.

Join Anton Paar USA Inc. as a Technical Sales Consultant specializing in analytical instrumentation. In this dynamic role, you will leverage your technical expertise and sales acumen to drive the adoption of cutting-edge analytical solutions among our diverse clientele. You will collaborate with research institutions and industrial labs, providing them with comprehensive product knowledge and tailored solutions that meet their specific needs.Your ability to build strong relationships and understand customer requirements will be essential in guiding them toward the right instrumentation for their applications. You will also be responsible for conducting product demonstrations, delivering presentations, and providing technical support to ensure customer satisfaction and success.

Join the dynamic team at Stanbridge University as an Admissions Representative. In this pivotal role, you will be the first point of contact for prospective students, guiding them through the application process and providing essential information about our programs. Your enthusiasm for education and commitment to student success will play a crucial role in shaping their academic journeys.

Join the Content Revolution at Momenti:At Momenti, we believe in transforming the way content is consumed. Our mission is to create immersive, interactive video experiences that engage users on a deeper emotional level. Step into the future of content with us, where every moment is alive and dynamic.Position Overview:We are on the lookout for a passionate and seasoned Senior Software Engineer specializing in Mobile Application Development to join our innovative team in our Irvine, CA office. In this pivotal role, you will spearhead the design, development, and maintenance of cutting-edge mobile applications for both Android and iOS platforms, making a significant impact on our users and business.Key Responsibilities:• Lead and mentor the development team in the creation of standardized processes, best practices, and tools for mobile application development utilizing Flutter.• Refactor existing code to enhance performance and maintainability.• Collaborate across teams to turn user and business requirements into functional frontend code.• Contribute to the design and execution of innovative product solutions.• Provide insightful feedback to enhance features from both engineering and end-user perspectives.• Work with engineering teams to elevate our technology and ensure best practices are consistently followed.• Continuously assess and enhance the efficiency, scalability, and stability of our systems.

Rivian and Volkswagen Group Technologies combine expertise from two leading automotive innovators to shape the next generation of software-defined vehicles. The collaboration centers on operating systems, zonal controllers, and cloud connectivity, tackling the evolving challenges of electric vehicles. Efforts span connectivity, artificial intelligence, and security, all aimed at building a smarter, more sustainable automotive future. Role overview The Senior Technical Program Manager - Systems Testing & Integration will coordinate the integration and testing of body controls, mobile app vehicle features, and cross-functional vehicle functionalities. This position plays a central role in aligning teams and ensuring successful software delivery for new vehicles and ongoing over-the-air updates. The work is based in Irvine, California. What you will do Track deliverables and milestones for requirements, architecture, and integration of features such as Pet Comfort, Camping, and Car Wash Mode. Oversee integration and testing of Body Controls features, including how the mobile app connects with vehicle systems. Collaborate with cross-functional teams to scope and plan deliverables across multiple vehicle programs, keeping the Test and Integration team on track. Work with technical leads to prioritize bugs and features for each release, considering technical risk, complexity, and delivery timelines. Provide regular updates on release progress and challenges to program teams and executive management, ensuring clear and timely communication. Escalate issues if deliverables risk missing deadlines and implement strategies to mitigate these risks. Identify and resolve release blockers and risks to maintain schedules and uphold software quality standards. Look for opportunities to improve processes and efficiency, implementing changes based on stakeholder feedback.