Assistant Operations Manager

Join Translation Empire as an Assistant Operations Manager and become a pivotal part of our dynamic team! We seek an agile leader and a quick learner capable of adapting to evolving challenges and transforming team dynamics for optimal performance. Key Responsibilities:Oversee a team of 50 to 60 employees, ensuring effective department management.Execute dep…

Join the forefront of the translation and interpretation sector with EMPIRE GROUP, the UK's premier provider in this field. We are actively seeking a dedicated Operations Manager to become part of our dynamic team at our office situated in Phase 7, Bahria Town, Islamabad. The successful candidate will play a pivotal role in strategizing, enhancing operational efficiency, managing resource procurement, and ensuring compliance with industry standards. You will have the opportunity to mentor team members, elevate customer service quality, and instill best practices throughout the organization.Key Responsibilities: Oversee operations to ensure they are executed efficiently and cost-effectively. Enhance operational management systems, processes, and best practices. Ensure organizational processes comply with legal regulations. Analyze financial data for profitability improvement. Manage financial budgets and forecasting. Conduct quality control and monitor production KPIs. Implement policies effectively and uphold company values. Develop, implement, and review operational policies and procedures. Foster a company culture that champions performance and morale. Ensure all legal and regulatory documentation is maintained and compliant. Collaborate with management in the UK & PK to define core values, mission, and strategic goals. Identify challenges and opportunities for growth within the company. Build and maintain partnerships with other organizations.

Grade: L1 Location: Islamabad Application deadline: 26 April 2026 Role overview Pakistan Mobile Communications Limited (PMCL) is hiring an HLR & VAS Operations Specialist for its Islamabad office. The role focuses on managing and improving HLR (Home Location Register) and Value-Added Services (VAS) operations. Integrating digital and AI-driven solutions is a key part of this position, aiming to enhance both network performance and customer experience. The specialist acts as a bridge between traditional network management and new digital methods, helping to ensure the network remains reliable and ready for future demands. This position reports to the Manager, HLR/VAS Planning & Operations, and leads a team of 12. Main responsibilities HLR & VAS System Management: Oversee daily operations, maintenance, configuration, and troubleshooting for HLR, HSS, SMSC, Smart Care/CEM, and other VAS platforms. Performance Optimization & Monitoring: Track network performance, identify bottlenecks, and implement improvements to maintain strong service delivery and high availability across HLR and VAS systems. Digitalization Initiatives: Find opportunities to automate routine HLR and VAS tasks using scripting languages (such as Python or Perl) and automation tools, reducing manual work and improving efficiency. Data Analysis & Reporting: Use SQL, Oracle, or similar tools to extract and analyze operational data. Support performance improvement, capacity planning, and digitalization by preparing detailed reports on network health, performance, and digital initiatives. Incident Management & Resolution: Take ownership of incidents, troubleshoot complex HLR and VAS issues, and coordinate with internal teams and vendors for timely resolution and Root Cause Analysis (RCA). Process Improvement: Propose and implement new digital tools and methods to improve operational processes. Documentation: Keep accurate and current documentation for all network processes and configurations.

Grade Level: L2Location: IslamabadLast date to apply: 3rd April, 2026 About the Role:As an Expert in Vendor Management within Call Center Operations, you will play a pivotal role in enhancing the efficiency of vendor inbound operations. Your primary responsibility will be to ensure a smooth integration between external vendors and internal stakeholders, optimizing performance and service delivery.This position reports directly to the Manager of Vendor Operations (Call Center & Back Office).Key Responsibilities:Oversee and manage nationwide assigned segment/queue operations, ensuring that performance targets are consistently achieved.Collaborate with support departments to address runtime issues and manage reporting and statistics efficiently.Conduct regular performance checks, monitor Service Level (SL) and Average Handling Time (AHT) metrics, and analyze operational data to provide constructive feedback to both vendors and internal teams for enhancing quality standards, First Call Resolution (FCR), Net Promoter Score (NPS), and other key performance indicators (KPIs).Validate invoices, perform blackout checks, and process billing, including sanity checks on reported hours and downtime.Forecast call volumes and plan as well as execute outbound projects according to stakeholder requirements.Manage CMS and skill sets, including login creation, database administration, and account management aligned with agreed Full-Time Equivalents (FTEs).Identify productivity issues and implement corrective measures to mitigate drops in SL, quality, NPS, and FCR.Ensure all business partners are well-informed of company policies, procedures, and codes of conduct.Monitor vendor operations to ensure compliance with Jazz HSSE policies.Handle any additional tasks, requirements, or projects as needed.Provide round-the-clock operational support. At Jazz, we are committed to diversity and inclusion, fostering a workplace where everyone can thrive.

Inbox Business Technologies is seeking a dynamic Assistant Manager – International Sales to enhance our B2B solution/service selling capabilities within an IT Services / System Integrator (SI) / Managed Service Provider (MSP) framework. This role involves substantial proposal development and necessitates adept stakeholder coordination, a solution-oriented approach, and the ability to facilitate international customer interactions concerning cloud infrastructure, cybersecurity, ERP ecosystems (Oracle / SAP / Odoo), and other related IT services.ResponsibilitiesDrive the execution of international sales for IT Services / SI / MSP products and solutions.Identify and engage potential clients, transforming their needs into opportunities, tailored solution narratives, and compelling business cases.Collaborate closely with internal teams (pre-sales, delivery, product, finance, etc.) to gather insights and inputs.Develop and oversee the creation of high-quality proposals, including:Responses to RFPs/RFQs, SoWs, and compliance matrices (as relevant).Commercial and technical proposal packaging (with stakeholder collaboration).Create impactful client presentations and pitch decks that resonate with the solution's value proposition.Support account-level coordination to ensure efficient communication and alignment among stakeholders.Maintain opportunity hygiene and follow-ups, utilizing CRM tools as required.Conduct market and competitive analysis to refine strategic positioning (desirable).Exhibit strong ownership, prioritization, and execution in a target-driven environment.RequirementsA Bachelor’s degree in Business, IT, Engineering, Management, or a related field.At least 5 years of experience in a relevant role within an IT Services / SI / MSP / Tech Consulting environment.Proven experience in proposal development and delivering customer-facing presentations.Understanding of B2B solution/service selling and stakeholder-driven sales support.Exceptional communication, coordination, and documentation skills.Willingness to work on-site in Islamabad (remote work is not preferred).Preferred Attributes (Desirable)Familiarity with solutions in Cybersecurity, Cloud Infrastructure, and ERP ecosystems (Oracle / SAP / Odoo), as well as licensing and managed services.Strong ability in PowerPoint and proposal storytelling (structuring, clarity, persuasive writing).Analytical mindset and experience in reporting.Knowledge of bid/RFP portals and structured proposal workflows.Experience with CRM tools.Equal Opportunity Employer

Job OverviewJoin Translation Empire PK as a dedicated Assistant Manager of Training & Development, where you will be integral to our HR team in creating impactful learning initiatives that foster employee growth. This role entails the coordination, facilitation, and tracking of training programs, while collaborating closely with various departments to cultivate a culture of ongoing professional development.We are looking for an individual with foundational experience in training and development, eager to embrace increased responsibilities in a vibrant and supportive team environment.Key Responsibilities: Assist in the design, organization, and implementation of training programs and workshops. Partner with department heads to assess training requirements and develop customized learning solutions. Facilitate onboarding and orientation processes for new hires. Maintain and update training documentation, databases, and reports via the Learning Management System (LMS). Collect feedback from training sessions to enhance content and presentation methods. Aid in the development of training materials, presentations, and handouts. Oversee logistical arrangements for training sessions, including scheduling, communication, and venue setup. Stay updated on industry trends to recommend improvements to existing training methodologies.

As a Business Manager at Delivery Hero, you will play a pivotal role in driving the company’s operational excellence and strategic initiatives. You will be responsible for overseeing daily operations, managing budgets, and leading a team to achieve performance goals. Your analytical skills will be essential in identifying growth opportunities and enhancing overall efficiency.

E-commerce Operations ExpertGrade Level: L2/L3Location: IslamabadApplication Deadline: 27th March 2026About the Role:The E-commerce Operations Expert will be responsible for overseeing the operational success of the ZARR marketplace, managing various aspects of the e-commerce lifecycle. This includes catalog management, website merchandising, campaign execution, order operations, and partner collaboration.Applicants should have extensive experience with Shopify (preferably Shopify Plus) and a thorough understanding of e-commerce workflows. This ensures the platform functions smoothly, products are showcased effectively, and operational processes enhance customer satisfaction and revenue growth.You will collaborate with Growth, Marketing, Product, and Operations teams to enhance product visibility, maintain catalog integrity, execute campaigns, and streamline operational workflows, all aimed at improving conversion rates, customer satisfaction, and Gross Merchandise Value (GMV) performance.Key Responsibilities:Website & Platform Operations:Oversee daily operations of the ZARR website (Shopify/Shopify Plus) to ensure platform stability and a seamless customer experience.Manage homepage merchandising, collections, navigation, and campaign placements to optimize product discovery and conversion rates.Monitor website functionality across both web and mobile platforms, including product pages, collections, filters, and navigation.Coordinate with Product and Tech teams to address bugs, implement feature enhancements, and support platform improvements.Prepare operational readiness for significant campaigns, seasonal events, and product launches.Catalog & Product Operations:Maintain catalog health across the platform, focusing on product listings, pricing accuracy, inventory levels, and product attributes.Manage product uploads, updates, and categorization to ensure optimal product discoverability and merchandising quality.Identify catalog issues, such as missing images, incorrect pricing, out-of-stock items, and incomplete product data.Assist in onboarding new brands and facilitate the seamless integration of their catalogs into the marketplace.Ensure catalog accuracy to foster customer trust and enhance sales.

Role Overview Pakistan Mobile Communication Limited (PMCL) is hiring a Cyber Security Operations Specialist in Islamabad. This position focuses on protecting the company’s digital assets and infrastructure. The role involves identifying security vulnerabilities, responding to incidents, and applying measures to secure sensitive information.

Specialist in Analytics & Traffic OperationsGrade Level: L1/L2Location: IslamabadLast Date to Apply: 27th March 2026About the Role:As a Specialist in Analytics & Traffic Operations, you will play a pivotal role in enhancing ZARR’s data intelligence capabilities across various domains, including marketing, traffic operations, and strategic partnerships. This position emphasizes the creation of scalable reporting frameworks, the automation of performance dashboards, and the extraction of actionable insights to facilitate informed decision-making within the organization.You will serve as the primary analytics partner for Growth, Marketing, Operations, Commercial, and Product teams, ensuring that performance insights are effectively converted into opportunities for enhancing traffic, conversion rates, GMV, and operational efficiencies. Key Responsibilities: Performance Analytics & Growth InsightsDevelop and maintain automated dashboards that monitor traffic, GMV, conversion rates, campaign performance, and operational metrics.Conduct analyses on performance metrics across Meta Ads, Google Ads, and various marketplace channels to uncover growth opportunities and optimization strategies.Establish and maintain frameworks for funnel, cohort, trend, and baseline performance analysis.Assist in audience segmentation analysis and partner-specific reporting requirements (e.g., Jazz, JazzCash, marketplace collaborations).Ensure the integrity, consistency, and governance of data across all reporting outputs.Operations & Performance EfficiencyMonitor operational KPIs, including SLA compliance, order turnaround time (TAT), fulfillment performance, and logistics efficiency.Analyze order lifecycle and OMS datasets to identify operational bottlenecks and areas for enhancement.Support exception reporting and root-cause analysis for issues related to cancellations, delays, returns, and order processing.Cross-Functional CollaborationAct as the central analytics partner for Marketing, Operations, Commercial, and Product teams.Collaborate closely with internal stakeholders to align performance insights with business growth objectives.Translate complex datasets into clear, actionable insights for leadership and informed decision-making.Support campaign reviews and cross-functional initiatives to drive performance improvements.

Description:The Security Analyst I position plays a vital role within our organization. The primary responsibility involves monitoring customer environments for security incidents. This entails assessing the scope of threats, evaluating their business impact, and recommending the best course of action to mitigate and resolve issues. The Cybersecurity Technician will act as an escalation point for complex cybersecurity incidents and will need to effectively communicate with all relevant stakeholders during event management.Responsibilities:Oversee security event monitoring and incident response ticket queues, ensuring adherence to service level agreements.Timely transfer cybersecurity tickets to relevant clients or internal contacts.Clearly communicate indicators of compromise, isolation measures, and remediation strategies.Analyze system, security, and application logs to diagnose issues, identify unusual behavior, and eliminate false positives.Utilize End Detection and Response tools to investigate alerts and anomalies, constructing accurate timelines related to potential compromises.Follow established protocols for investigating, escalating, containing, or eradicating malicious activities.Prepare and present comprehensive reports to clients, team members, and management to share security information and performance metrics.Contribute insights and suggestions for enhancing internal processes and procedures related to SOC operations.Engage in threat-hunting exercises and other special projects as needed.Adhere to our established standards and processes to ensure predictable outcomes for clients.Additional Responsibilities:Maintain accurate and up-to-date timesheets, documenting all troubleshooting and communication with clients.Receive mentorship and constructive feedback from peers and supervisors.Escalate complex issues to more senior resources or appropriate teams when necessary.Collaborate with management to review ticket statuses.

Job DescriptionJoin Translation Empire PK as a Learning & Development Assistant Manager and play a pivotal role in shaping the future of our workforce. In this dynamic role, you will partner with the Learning & Development Manager and various department leaders to identify training needs, oversee learning initiatives, and ensure the delivery of impactful training programs across the organization.We are seeking an enthusiastic professional with a robust background in learning and development who is eager to elevate their career in a supportive leadership role.Key Responsibilities:Assist in the strategic planning, development, and execution of comprehensive training programs across the company.Work collaboratively with internal stakeholders to evaluate learning requirements and propose effective training solutions.Support the management of onboarding processes, technical skill training, soft skills enhancement, and leadership development initiatives.Evaluate training effectiveness by monitoring outcomes and compiling detailed reports on ROI.Coordinate logistics and collaborate with external trainers for both in-person and online training sessions.Contribute to the continuous enhancement of Learning & Development processes and training content.Utilize Learning Management Systems (LMS) for training assignments, tracking progress, and generating reports.Foster a culture of continuous learning and career progression throughout all departments.

Join our dynamic team as a NOC Engineer (Network Operations Center Engineer) at prime-system, where you will play a pivotal role in ensuring a stable and secure IT environment for our clients. In this critical position, you will proactively address and resolve potential issues, ensuring optimal network performance while performing routine maintenance on network devices. Your ability to adhere to best practices, anticipate challenges, and effectively manage high-pressure situations will be essential in delivering exceptional customer service. Key Responsibilities: · Utilize scripting and automation tools to enhance processes and minimize the time spent on troubleshooting issues.· Design and implement automation solutions aimed at reducing failure rates and the need for engineer intervention in ticket resolution.· Create innovative tools that empower engineers to address issues more efficiently and swiftly.· Develop self-service solutions for clients to independently manage common problems.· Draft proformas for each automation initiative to evaluate potential time or cost savings, work completion timelines, and the anticipated return on investment (ROI).· Securely maintain a repository of scripts.· Generate regular progress reports on automation initiatives.· Create customized reports for the NOC and Service Desk using tools such as Power BI and BrightGauge.· Automate patch management for Windows, third-party applications, and Mac systems using tools like Kaseya VSA, Addigy, and Intune.· Oversee and update the RMM platform, Kaseya, along with the analytics platform, BrightGauge.· Provide automated reports on patch statuses and endpoint compliance.· Collaborate with other IT teams to ensure smooth integration of automation solutions with existing systems and workflows.· Maintain comprehensive documentation of automation scripts, tools, and procedures.· Offer technical support and guidance to clients and colleagues regarding automation strategies and best practices.

Please note that this is a proactive talent pipeline. We are continuously seeking exceptional candidates for future job openings.Grade Level: L1/L2Location: IslamabadRole Overview: What is the Specialist/Expert OSS Operations & Support?The Specialist/Expert in OSS Operations & Support will play a pivotal role in overseeing the Operations, Support, and Planning of various Platforms deployed on OSS, EMS, and associated layers, alongside the Service Desk platforms utilized throughout the organization.This position also entails managing CAPEX and OPEX planning and executing departmental budgets.The incumbent will report directly to the Manager of OSS & Network Performance, collaborating with a dedicated team of 12 professionals.Key Responsibilities: Manage daily operations of OSS, EMS, Service Desk, and other related platforms. Formulate strategies to ensure seamless operations and transformation of Service Desk Platforms across the organization. Provide techno-functional support to guarantee the efficient functioning of Service Desk Platforms. Develop proposals and strategies aimed at enhancing cost efficiencies. Conduct tactical planning and execution to mitigate risks and sustain NOC Platforms. Maintain close communication with Supplier/Partner Teams to ensure optimal operations of NOC Platforms. Collaborate with Sourcing/Procurement teams for timely delivery, enabling the NOC to achieve strategic and transformational goals. Continuously explore emerging technologies/platforms for potential adoption, facilitating cutting-edge deployments and modernization for NOC. Role Overview: What is the Specialist/Expert Service Desk Solutions?This position is responsible for the in-house development of applications and utilities that support the rapidly evolving business needs of the organization. Furthermore, this role supports several automation initiatives to enhance operational efficiency.The Specialist/Expert will report directly to the Manager of SQM & Automation Support.Key Responsibilities: Develop and customize software solutions tailored to business requirements, particularly in relation to ITSM and IT Asset Management Platforms. Create and implement source code for new applications. Test and debug code to ensure functionality. Evaluate existing applications, performing updates and modifications as necessary. Develop technical documentation to accurately represent the design and code of new applications. Design innovative prototypes in accordance with specifications. Assess existing applications for reprogramming, updates, and feature enhancements. Engage in a variety of Automation and ETL jobs to improve process efficiency. Prepare technical documents and handbooks to clearly articulate application design and code.

Who We Are:Motive empowers those managing physical operations by providing innovative tools that enhance safety, productivity, and profitability. For the first time, safety, operations, and finance teams can oversee their drivers, vehicles, equipment, and fleet-related expenditures through a unified system. Coupled with industry-leading AI, the Motive platform offers comprehensive visibility and control, significantly minimizing manual workloads through automation and simplification of tasks.With nearly 100,000 customers ranging from Fortune 500 companies to small businesses, Motive serves a diverse array of sectors, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and public services.Visit gomotive.com to learn more.About the Role: Step into the role of Business Strategy & Operations Analyst II at Motive, where you'll be pivotal in driving innovation, efficiency, and scalability within our Sales Operations team. As a strategic partner to Sales and GTM leaders, you'll leverage data, optimize processes, and foster cross-functional collaboration to enhance performance across the revenue organization.This high-impact position is ideal for individuals who thrive in dynamic environments, enjoy tackling complex challenges with data, and are passionate about supporting a rapidly growing B2B SaaS enterprise.What You’ll Do: Deliver Data-Driven Insights: Analyze sales performance, funnel metrics, and operational KPIs to support informed decision-making.Own Dashboards & Reporting: Develop and maintain scalable dashboards using tools such as Google Sheets, Tableau, or Salesforce to provide actionable insights.Support Strategic Projects: Assist in territory planning, pipeline management, and other key initiatives.

We are on the lookout for a proactive and detail-oriented Business Administration Assistant to join our dynamic team at Seekatechnology. This position is ideal for recent graduates who are eager to develop their administrative skills in a supportive environment. Your primary responsibilities will include providing comprehensive administrative support, managing schedules, coordinating meetings, and ensuring effective communication within the team.Organize and maintain essential company records, documents, and files to ensure seamless access and retrieval.Conduct thorough research and compile relevant information to aid in strategic decision-making.Analyze data and prepare insightful reports or presentations as needed.Assist in planning and executing company events and meetings, ensuring all logistics are managed efficiently.Work collaboratively with team members to facilitate smooth operations and enhance workflow efficiency.Respond to inquiries and provide assistance to both internal and external stakeholders, maintaining a high level of professionalism.Maintain confidentiality and handle sensitive information with discretion.Stay informed about industry trends and best practices in business administration to contribute to continuous improvement.

Position: Procurement AnalystLocation: Islamabad, Pakistan Working Hours: 5 PM - 2 AM PKTOverviewWe are looking for a meticulous and organized Procurement Analyst to enhance our procurement operations. This role is pivotal in overseeing daily procurement tasks, coordinating across departments, and ensuring the accuracy of data and process efficiency. The successful candidate will manage order processing, vendor communication, license management, and ticket tracking while thriving in a dynamic environment. Strong communication skills and the capability to collaborate with sales, technical, and management teams are essential.Key ResponsibilitiesOversee comprehensive order processing, which includes monitoring order status, updating records, and executing approved quotes promptly.Serve as the main contact for procurement inquiries, effectively managing communications through emails and Teams, and facilitating collaboration among sales, technical, billing, and management teams.Maintain ticket workflows by managing reminders, conducting regular updates, and ensuring timely documentation and status reporting.Conduct monthly credit card reconciliations to support accurate billing and documentation.Regularly review and clean up sales orders and opportunities to maintain data integrity.Follow up on pending tickets and ensure that all outstanding items are actively addressed.Process various configuration and procurement tickets, including server warranties and software licenses.Manage Microsoft license requests and ensure compliance with internal procurement processes.Generate shipping labels and organize procurement documentation to align with internal standards.Engage in daily huddles, weekly check-ins, and monthly operational meetings, ensuring accountability for regular tasks.Qualifications3-5 years of experience in procurement, operations, or order management roles.Proven ability to handle high-volume administrative and operational tasks efficiently.Familiarity with ticketing systems, CRM tools, or procurement platforms.Advanced skills in Microsoft Office, particularly Excel, Outlook, and Teams.Experience in vendor coordination and license management is a plus.

Join our dynamic team at Accor Hotels as a Credit Manager, where you will play a pivotal role in managing credit operations and ensuring financial integrity within our organization. Your expertise will contribute to enhancing our financial performance and safeguarding our assets.

Role overview Accor Hotels is hiring a Procurement Manager based in Islamabad. The position centers on refining purchasing operations to achieve better cost management and higher service standards. Collaboration with multiple departments is a key part of the job, as procurement strategies are developed to align with overall business objectives. What you will do Drive improvements in procurement processes to deliver cost savings and enhance service quality. Work closely with teams across the organization to shape and implement effective procurement strategies. Requirements Experience in procurement or purchasing roles. Strong ability to collaborate with various departments. Focus on both cost efficiency and service quality in procurement activities.

Join Binance, the world's leading blockchain ecosystem and cryptocurrency exchange, as a Growth and Marketing Manager. In this pivotal role, you will spearhead innovative marketing strategies and drive growth initiatives to enhance our global presence. Collaborating with cross-functional teams, you'll leverage data-driven insights to optimize user engagement and retention. Your expertise will help shape our marketing campaigns, ensuring they resonate with our diverse audience while maintaining our commitment to transparency and security in the digital asset space.