Call Center Specialist at Base Camp Data Solutions | Islamabad

Conducting outbound calls to set appointments, facilitate live transfers, and generate sales for our esteemed clients.Upholding a positive, empathetic, and professional demeanor towards customers at all times.Responding swiftly to customer inquiries regardless of the communication channel (email, phone, chat, etc.).Effectively acknowledging and resolving cus…

Grade Level: L2Location: IslamabadLast date to apply: 3rd April, 2026 About the Role:As an Expert in Vendor Management within Call Center Operations, you will play a pivotal role in enhancing the efficiency of vendor inbound operations. Your primary responsibility will be to ensure a smooth integration between external vendors and internal stakeholders, optimizing performance and service delivery.This position reports directly to the Manager of Vendor Operations (Call Center & Back Office).Key Responsibilities:Oversee and manage nationwide assigned segment/queue operations, ensuring that performance targets are consistently achieved.Collaborate with support departments to address runtime issues and manage reporting and statistics efficiently.Conduct regular performance checks, monitor Service Level (SL) and Average Handling Time (AHT) metrics, and analyze operational data to provide constructive feedback to both vendors and internal teams for enhancing quality standards, First Call Resolution (FCR), Net Promoter Score (NPS), and other key performance indicators (KPIs).Validate invoices, perform blackout checks, and process billing, including sanity checks on reported hours and downtime.Forecast call volumes and plan as well as execute outbound projects according to stakeholder requirements.Manage CMS and skill sets, including login creation, database administration, and account management aligned with agreed Full-Time Equivalents (FTEs).Identify productivity issues and implement corrective measures to mitigate drops in SL, quality, NPS, and FCR.Ensure all business partners are well-informed of company policies, procedures, and codes of conduct.Monitor vendor operations to ensure compliance with Jazz HSSE policies.Handle any additional tasks, requirements, or projects as needed.Provide round-the-clock operational support. At Jazz, we are committed to diversity and inclusion, fostering a workplace where everyone can thrive.

PackageX builds the execution layer for physical AI in enterprise logistics. The company’s mission is to give organizations real-time visibility, understanding, and control over logistics operations using advanced Vision–Language–Action intelligence. Rather than replacing existing systems, PackageX connects ERPs, WMS, and TMS platforms to the physical world, turning cameras, staff, and automation into auditable workflows. This workflow-driven approach begins with inbound receiving and extends to related processes, helping enterprises scale across complex operations. Headquartered in New York City, PackageX is a pre-Series A startup with a global team and backing from investors such as Bullpen Capital, Pritzker Group, Sierra Ventures, Ludlow Ventures, MXV Capital, and NSV Wolf Capital. Role overview The Senior Data Scientist in Islamabad will move beyond standard modeling to uncover insights, connect data points, and surface intelligence that shapes business decisions. This position suits someone who questions assumptions, recognizes patterns early, and translates raw data into clear narratives for leaders, product teams, and operations. The role calls for more than dashboard building, expect to act as a strategic intelligence partner, using rigorous data science, creative analysis, and strong communication to help guide business direction. What you will do Data insights and business intelligence Analyze large, complex datasets to identify hidden patterns, fee anomalies, and cross-domain correlations that impact business outcomes. Proactively deliver insights to leadership, operations, and partner teams, often anticipating questions before they arise. Build user-friendly analytics tools and dashboards using Tableau, Power BI, Matplotlib, or Seaborn to turn complex data into actionable intelligence. Present findings in a clear, accessible way for both technical and non-technical audiences. Machine learning and predictive modeling Design, train, and deploy scalable machine learning and deep learning models for NLP and predictive analytics. Develop frameworks and services for machine learning systems, focusing on reproducibility, performance, and readiness for production. Apply advanced modeling techniques to address logistics and operational challenges across the PackageX platform. Data engineering and infrastructure Design and manage ETL pipelines and data warehousing solutions, ensuring data integrity and accessibility throughout the organization.

Join AireSpring as a Fortinet Security Specialist (Tier 2) and play a pivotal role in addressing our clients' security needs. This position involves implementing FortiNet solutions, migrating existing firewalls to newly deployed FortiNet appliances, and conducting initial configurations and user acceptance testing. As a key member of our team, you will configure and support integrations with third-party applications, troubleshoot and resolve issues with FortiNet implementations, handle change requests, and monitor security appliances.Your responsibilities also include proactively improving security implementations, responding to security notifications, and ensuring a positive service experience for both customers and agents. Stay updated on the latest FortiNet products and services to enhance our security offerings and practices.Specific responsibilities include:Identifying and resolving potential and actual security problems.Defining access privileges and control structures to protect systems.Reporting abnormalities and security violations.Conducting periodic audits to identify security violations and inefficiencies.Implementing and maintaining security controls to upgrade systems.Preparing performance reports and communicating system status to users and customers.Maintaining service quality by adhering to organizational standards.Enhancing technical knowledge through educational workshops and publications.Contributing to team success by achieving related results.Performing troubleshooting on active accounts.Utilizing knowledge of FortiManager, FortiAnalyzer, and FortiPortal.

About the Role:Translation Empire, the premier Translation and Interpretation Company in the UK, is seeking a talented and experienced Digital Marketing Specialist to join our vibrant team at an esteemed aesthetic clinic. The ideal candidate will be instrumental in crafting and implementing innovative digital marketing strategies that elevate our clinic's offerings and enhance brand visibility.Key Responsibilities:· Develop and execute comprehensive digital marketing strategies that resonate with the clinic's objectives.· Oversee the clinic's social media presence by creating and sharing engaging content, managing interactions, and addressing client inquiries.· Design and manage impactful email marketing campaigns, including newsletters and promotional outreach.· Optimize the clinic's website for search engines and enhance user experience.· Lead paid advertising initiatives, including Google Ads and social media promotions.· Analyze campaign performance using analytics tools and refine strategies based on insights.· Stay informed about the latest digital marketing trends and identify new avenues to engage our target audience.

Role overview Securiti.ai, part of Veeam Software, is seeking a Customer Engineer based in Islamabad, Pakistan. The position combines technical problem-solving with regular customer interaction. Success in this role depends on understanding client needs and delivering solutions that address those requirements. What you will do Engage directly with customers to identify and understand their technical challenges Develop and present solutions tailored to each client’s situation Work with internal teams to support successful delivery of solutions Who should apply People with a strong interest in technology Those who enjoy assisting customers and tackling problems

Job Title: Revenue Data Entry SpecialistExperience: 3–5 YearsEmployment Type: Full-timeTimings: 5PM - 2AM PKTJoin Prime System Solutions as a Revenue Data Entry Specialist and contribute to the financial integrity of our client's operations. We are on the lookout for a meticulous professional who possesses exceptional Excel skills and a solid background in managing financial datasets. In this pivotal role, you will ensure accurate tracking of recurring revenues and streamlined billing processes. Your attention to detail will be essential in maintaining the quality of revenue reporting and supporting compliance standards.Key ResponsibilitiesAccurately input data into designated Excel workbooks for revenue tracking, adhering to established templates and guidelines.Ensure the integrity of revenue tracking files by:Entering data into the appropriate tabs and fields.Maintaining formulas, links, and structured references.Applying required formatting and standardized naming conventions.Collect utility consolidated billing artifacts regularly, which may include:Payment reports.Credit reports.Supporting source documentation for tie-outs and compliance.Organize and store reports in centralized repositories (e.g., SharePoint/OneDrive) following defined folder structures and naming standards.Ensure readiness for revenue tie-outs by verifying:Completeness of source reports and proper storage.Accurate entry of data from source reports into tracking workbooks.Accessibility of required reference files for internal review.Conduct structured discrepancy checks by:Comparing original utility/payment/credit reports with recorded entries.Documenting mismatches, missing values, and formatting errors.Flagging issues with clear supporting evidence.Execute data validation steps for utility consolidated billing processes, including:Completeness checks of all required fields.Formatting checks for dates, IDs, and currency values.Cross-file checks based on written instructions.Maintain trackers for report receipt, processing status, exceptions, and completion timelines.Provide updates on progress and escalate blockers as necessary.

Grade: L1 Location: Islamabad, Islamabad Capital Territory, Pakistan Application Deadline: 30 April 2026 Role overview The Cyber Security Operations Center Specialist helps protect Pakistan Mobile Communication Limited (PMCL) from cyber threats. This role centers on monitoring security events with tools such as SIEM and EDR, identifying potential incidents, and working with stakeholders to respond and reduce risks. The specialist reports to the Stream Head of Cyber Security and collaborates with a team of 10 professionals. Main responsibilities Identify, categorize, prioritize, and investigate security events quickly, following established triage and response procedures. Analyze logs from sources such as firewalls, network devices, infrastructure servers, and threat intelligence platforms. Monitor event queues for possible security incidents using Enterprise Security Management tools, ensuring processes are followed. Conduct initial investigations and triage of incidents, escalating or closing cases as needed. Maintain detailed shift logs, document activities, and communicate findings clearly to tier 2 analysts. Stay updated on emerging threats and vulnerabilities through ongoing research and intelligence gathering. Handle additional tasks as outlined in the console monitoring procedure.

Role overview Securiti.ai, part of Veeam Software, is seeking a Backend Software Development Engineer based in Islamabad, Pakistan. The position centers on developing and enhancing software that supports data security and compliance for organizations around the world. What you will do Design and implement backend software solutions Collaborate with team members to tackle complex technical challenges Contribute both ideas and code to projects that help organizations safeguard and manage their data Who we’re looking for Developers who value teamwork and collaboration Engineers motivated by challenging projects and ongoing learning Individuals committed to building secure and reliable systems

Job OverviewJoin Translation Empire PK as a Junior AI Engineer and play a pivotal role in advancing our AI-driven applications. We are looking for a proactive individual who possesses a foundational understanding of artificial intelligence and machine learning, eager to make a tangible impact in innovative projects.Key Responsibilities: Contribute to the design, testing, and deployment of robust AI/ML models. Engage in data preprocessing and conduct exploratory data analysis. Assist colleagues in evaluating and fine-tuning models. Work collaboratively with cross-functional teams to integrate AI functionalities. Maintain comprehensive documentation for code, processes, and experimental results.

Veeam is recognized as the Data and AI Trust Company, dedicated to assisting organizations in comprehensively understanding, securing, and ensuring the resilience of their data and AI capabilities. As a leading entity in both data resilience and data security management, Veeam is strategically positioned at the intersection of identity, data, security, and AI risk. With its headquarters in Seattle and a presence in over 30 countries, Veeam safeguards the operations of more than 550,000 clients globally. Join us as we boldly advance together, fostering growth, learning, and making a substantial impact for some of the world's most prominent brands.About the RoleAs a Lead Backend Developer, you will be an integral member of a distributed agile team, tasked with developing a cutting-edge SaaS platform that serves as the backbone for a suite of enterprise applications addressing complex data analytics challenges. Your role will involve ensuring that our framework and products align with established design, implementation, and quality standards.What You’ll DoCollaborate with a globally distributed team of backend engineers to design, develop, and architect Veeam’s core backend platform.Contribute to the creation of architectural documents, functional specifications, design documents, and developer test plans.Oversee the end-to-end development, deployment, and testing of new features and enhancements.

About the Role:As a Knowledge Base Administrator at Translation Empire, you will be instrumental in curating a comprehensive and user-friendly knowledge base. Your key responsibilities will include creating, organizing, and managing content that serves both our employees and customers effectively. You will also oversee the systematic upload and arrangement of content from completed tenders and bids into the Easy PQQ Knowledge Base Portal, ensuring all information is structured for easy retrieval.Key Responsibilities:· Develop and maintain the company's knowledge base, ensuring accuracy, relevance, and timeliness of all content.· Retrieve information in accordance with the requirements of the Bid Teams.· Implement and uphold a taxonomy and categorization system for seamless navigation and information retrieval.· Upload and organize content from completed tenders and bids into the Easy PQQ Knowledge Base Portal.· Analyze usage metrics and gather feedback to enhance the knowledge base content and structure continuously.· Ensure compliance with company policies and industry standards regarding the knowledge base.· Stay informed about the latest trends and best practices in knowledge management.

Translation Empire is seeking a meticulous Call Quality Analyst to oversee and assess customer interactions, guaranteeing adherence to the highest service quality standards and compliance regulations. The successful candidate will be responsible for analyzing calls, delivering constructive feedback, and fostering the ongoing enhancement of our customer service teams. We value strong analytical capabilities and effective communication skills to convey feedback in a constructive manner.Key Responsibilities: Monitor inbound and outbound calls to evaluate employee performance and service standards. Assess customer interactions focusing on accuracy, communication effectiveness, and compliance with company policies. Document call evaluations and maintain comprehensive performance metrics records. Provide actionable feedback to customer service representatives to improve communication and service delivery. Collaborate with team leaders to design coaching sessions and training initiatives. Identify trends in customer interactions to propose process enhancements. Ensure adherence to company policies and relevant industry regulations. Work with cross-functional teams to implement quality initiatives aimed at increasing customer satisfaction. Generate and interpret quality reports, including call quality scores and customer feedback. Communicate findings and actionable insights to management for informed decision-making. Participate in calibration sessions to maintain consistency in quality evaluations across teams. Assist in refining call scripts and communication guidelines to enhance customer interactions.

Job OverviewThe Project Administrator plays a pivotal role in supporting the CEO and project teams through effective project planning, execution, and monitoring. This position requires the creation of comprehensive project plans, management of timelines, resources, and budgets, and ensuring seamless coordination among various teams while maintaining thorough project documentation. The ideal candidate will demonstrate exceptional organizational capabilities, proficiency in project management tools, and the skill to ensure that all stakeholders meet their deadlines and project milestones.Core Responsibilities: Craft detailed project plans and schedules, encompassing timelines, resource allocation, and budget oversight. Oversee project scope, budget, and schedule to guarantee timely project delivery within established parameters. Track and monitor project progress, proactively addressing risks and issues as they arise. Ensure that project milestones are achieved, communicating any delays or necessary changes effectively. Collaborate with cross-functional teams to manage project dependencies and maintain effective communication. Serve as a liaison among various departments to ensure alignment and progress towards project objectives. Provide ongoing project status updates, issue reports, and risk evaluations to stakeholders, including project sponsors and development teams. Develop and maintain comprehensive project documentation, including project plans, charters, risk logs, issue logs, and status reports. Utilize project management software such as MS Planner, Asana, or Trello to monitor and manage project progress effectively. Conduct post-project evaluations and lessons learned sessions to refine processes and identify best practices. Ensure that all project-related communications are clear, timely, and effectively conveyed to relevant stakeholders. Coordinate project timelines, resources, equipment, and data analysis to enhance project efficiency. Define project objectives clearly and align teams towards achieving them. Adhere to and manage project budgets, implementing cost-saving strategies where applicable. Inspire team members and foster enthusiasm by highlighting key project goals. Keep senior management and executives updated on project developments, challenges, and successes. Assist the CEO by ensuring that all stakeholders involved in CEO-led projects are actively engaged, meeting deadlines, and reaching milestones.

Key Responsibilities: Engage in the project lifecycle from the initial planning phase. Coordinate project timelines, resources, and equipment while analyzing relevant data. Define clear and measurable project objectives. Develop and manage a budget that incorporates cost-saving strategies. Inspire and motivate team members by emphasizing the project's primary goals. Facilitate communication among various departments to ensure alignment and collaboration. Provide regular updates to management regarding the project's progress.

Role overview Securiti.ai, a part of Veeam Software, seeks a Lead Backend Developer to join the team in Islamabad. This position plays a central role in shaping backend architecture and setting technical direction for both new and existing systems. What you will do Design and build scalable backend systems that support business needs Maintain strong backend performance and ensure responsive interactions with frontend applications Collaborate with teams from different functions to define and deliver new features Establish and promote development best practices and effective processes Mentor junior developers and foster a culture that values quality and ongoing improvement Location This role is based in Islamabad, Pakistan.

Join our dynamic team at prime-system as a System Administrator. In this vital role, you will act as the crucial link between our Response Center and the Network Operations Center. You will proactively identify and rectify issues within client systems and networks, ensuring optimal stability, security, and productivity for our valued clients.Key Responsibilities:Monitor and respond to alerts across client systems and networks, focusing on a designated Pod.Facilitate service delivery by communicating upcoming changes that may impact client environments.Close the communication loop by reporting consistent issues back to the NOC for systemic resolution and reintegration into client environments.Troubleshoot and resolve backup-related issues effectively.Conduct initial research to support root-cause analysis.Configure client systems in accordance with established standards.Create and maintain comprehensive documentation of tools, processes, and client environments.Track and log daily work tasks and issues diligently.Communicate effectively with customers and internal teams.Strive to provide the highest level of customer satisfaction possible.Perform other related duties as assigned.

Join the forefront of the translation and interpretation sector with EMPIRE GROUP, the UK's premier provider in this field. We are actively seeking a dedicated Operations Manager to become part of our dynamic team at our office situated in Phase 7, Bahria Town, Islamabad. The successful candidate will play a pivotal role in strategizing, enhancing operational efficiency, managing resource procurement, and ensuring compliance with industry standards. You will have the opportunity to mentor team members, elevate customer service quality, and instill best practices throughout the organization.Key Responsibilities: Oversee operations to ensure they are executed efficiently and cost-effectively. Enhance operational management systems, processes, and best practices. Ensure organizational processes comply with legal regulations. Analyze financial data for profitability improvement. Manage financial budgets and forecasting. Conduct quality control and monitor production KPIs. Implement policies effectively and uphold company values. Develop, implement, and review operational policies and procedures. Foster a company culture that champions performance and morale. Ensure all legal and regulatory documentation is maintained and compliant. Collaborate with management in the UK & PK to define core values, mission, and strategic goals. Identify challenges and opportunities for growth within the company. Build and maintain partnerships with other organizations.

Our Mission and OpportunityAt brightwheel, we believe that early education is pivotal in shaping the future of children and supporting working families. With a vast $175 billion market still in need of modern technological solutions, brightwheel stands out as the largest and fastest-growing platform in early education, earning the trust of millions of educators and families daily. Recognized as a three-time Cloud 100 company, we are backed by esteemed investors, including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.Our TeamOur team is comprised of passionate, talented individuals who prioritize customer satisfaction. We live our Leadership Principles in every aspect of our work and culture. Our distributed workforce spans across all US time zones, complemented by select offices both domestically and internationally.Who You AreAs a driven sales leader, you excel at nurturing high-performing teams. You're committed to ambitious goals and take accountability for achieving remarkable outcomes. With a growth mindset, you constantly seek improvement through coaching, process enhancements, and innovative strategies. You take full ownership of projects, ensuring successful execution from start to finish, and are energized by the prospect of establishing our new Sales Development team in Pakistan.What You’ll DoLead, coach, and develop a high-performing team of 8–10 Sales Development Representatives (SDRs), fostering a culture of accountability and collaboration.Facilitate hiring processes and growth within the SDR organization, focusing on attracting and retaining top talent.Take ownership of significant objectives aimed at generating new business opportunities.Utilize analytical tools and dashboards to monitor performance, identify areas for improvement, and drive enhancements at both the team and individual levels.Introduce daily routines and process optimizations to boost SDR productivity and conversion rates.Collaborate effectively with Account Executives and cross-functional teams to ensure seamless customer transitions and exceptional experiences.Assist SDRs in skill development for their long-term career progression.

Join our dynamic team at prime-system as a Microsoft Partner Program Specialist! We are looking for a skilled professional to enhance and streamline our Microsoft partnership ecosystem. In this pivotal role, you will collaborate with internal teams, Microsoft Partner Development Managers (PDMs), and Partner Center Support to optimize incentives, boost operational performance, and foster growth through Microsoft programs, co-sell initiatives, and marketplace tactics.The ideal candidate will possess extensive knowledge of the Microsoft Partner Center, funding programs, solution designations, and best practices for alliances. A consultative approach focused on ongoing optimization and delivering actionable insights will be critical for success in this position.