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About the job
Pakistan Mobile Communications Limited (PMCL) is hiring a Fintech Assurance & AML Risk Expert based in Islamabad. This role centers on ensuring that the company’s fintech operations comply with regulatory standards and remain protected from money laundering threats.
Key responsibilities
Monitor fintech activities and verify that all operations meet anti-money laundering (AML) requirements.
Design and update strategies to strengthen compliance and reduce exposure to financial crime risks.
Collaborate with internal teams to maintain the integrity of fintech services and safeguard customer interests.
Location
This position is based in Islamabad, Islamabad Capital Territory, Pakistan.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Pakistan Mobile Communications Limited (PMCL) is hiring a Fintech Assurance & AML Risk Expert based in Islamabad. This role centers on ensuring that the company’s fintech operations comply with regulatory standards and remain protected from money laundering threats. Key responsibilities Monitor fintech activities and verify that all operations meet anti-mone…
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Grade Level: L2 Location: Islamabad, Islamabad Capital Territory, Pakistan Application deadline: 21 April 2026 Role overview The AML Compliance Expert at Pakistan Mobile Communication Limited (PMCL) focuses on identifying and managing risks tied to Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF). This position develops training content, leads awareness sessions, and supports compliance communications, all while maintaining the integrity of internal controls. The role reports directly to the Head of Ethics & Compliance Operations and AML. What you will do Design and implement AML frameworks for fintech, digital platforms, and lifestyle businesses involved in financial transactions, using Artificial Intelligence where appropriate. Apply knowledge of cryptocurrency ecosystems, including blockchain and virtual asset transactions, to manage AML controls and handle suspicious activity reporting. Work with teams to review and update AML-related policies as regulations change, and deliver training to relevant groups. Conduct periodic AML-CTF risk assessments, develop mitigation plans, and ensure alignment with Veon HQ requirements. Help create and deliver both in-person and virtual Ethics & Compliance awareness sessions for HQ and regional offices. Manage the Ethics & Compliance training calendar. Support periodic self-assessments and Monitoring & Testing exercises to evaluate compliance controls. Carry out other tasks assigned by Management. JazzWorld is an equal opportunity employer and values diversity and inclusion in the workplace.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Role Overview Pakistan Mobile Communication Limited (PMCL) is looking for a Digital Product Expert in Islamabad. This position focuses on developing and improving digital products, with a strong emphasis on user experience and product quality. What You Will Do Lead efforts to enhance and expand digital product offerings Shape the user experience to meet high standards of functionality and quality Work closely with teams to ensure digital products align with business goals Location Islamabad, Islamabad Capital Territory, Pakistan
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Job Summary: We are seeking a meticulous and analytical Junior Software Quality Assurance (SQA) Engineer to become a valuable member of our dynamic team at Translation Empire. The perfect candidate will possess practical experience in both manual and automated testing techniques. In this role, you will play a crucial part in ensuring the quality and performance of our software applications by detecting, documenting, and addressing defects prior to deployment.Key Responsibilities:· Create, develop, and execute comprehensive test cases, test plans, and test scripts.· Conduct functional, regression, integration, and system testing to ensure product reliability.· Perform cross-browser testing to verify compatibility across diverse web browsers.· Execute load and performance testing to evaluate system stability and scalability.· Develop and maintain automated testing scripts utilizing tools such as Selenium, Cypress, or Playwright.· Identify, document, and monitor defects through bug tracking platforms (JIRA, Bugzilla, etc.).· Collaborate closely with developers, product managers, and designers to uphold product quality.· Engage in requirement analysis and provide insights on testability and potential risks.· Manage test environments and ensure proper handling of test data.· Stay current with the latest trends and advancements in software testing.
Job Title: Senior Service Assurance Specialist (T3)Company Location: RemoteJob Summary:Join our dynamic remote team at AireSpring as a highly skilled Senior Service Assurance Specialist (T3). This pivotal role combines extensive technical acumen with a focus on service assurance, aimed at diagnosing, resolving, and preventing intricate telecom issues encompassing data, voice, and cloud services. The selected candidate will oversee escalations, guarantee network stability, and provide expert guidance to both internal teams and customers. A strong dedication to compliance, customer satisfaction, operational excellence, and continuous enhancement is vital.Key Responsibilities:Act as the primary escalation point for advanced telecom and network issues, ensuring swift resolution of service-impacting incidents.Design, configure, and administer advanced routing and switching protocols (BGP, EIGRP, OSPF, RSTP, HSRP, VRRP, GLBP), with a solid understanding of MPLS design.Monitor and maintain the stability, resiliency, and performance of core network infrastructure, including BGP peerings and internet connections.Install, configure, and support Customer Premise Equipment (CPE) such as routers, switches, and firewalls for VoIP, DNS, and data services.Diagnose and rectify complex outages, including hardware failures, circuit issues, configuration errors, and software problems.Optimize Quality of Service (QoS) for hosted and managed telecom services.Provide advanced technical support for Tier 1 and Tier 2 teams, mentoring staff and refining escalation procedures.Develop and uphold comprehensive infrastructure and troubleshooting documentation.Collaborate with vendors, customers, and internal teams to ensure seamless service delivery and prompt issue resolution.Lead the design, testing, and implementation of new infrastructure projects.Ensure compliance with SOC2 protocols, safeguarding security, availability, and confidentiality standards.Contribute to the evolution of operational processes, tools, and best practices to boost service assurance.Commit to learning and supporting proprietary applications.Fulfill additional responsibilities as assigned by management.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
The Channel Development Expert at Pakistan Mobile Communication Limited (PMCL) in Islamabad plays a central role in shaping the effectiveness and governance of Jazz’s B2B sales channels. This position focuses on analyzing channel performance, closing operational gaps, and supporting initiatives that drive productivity and discipline within the sales pipeline. The role reports directly to the Channel Development Manager. What you will do Identify and address performance gaps in channel operations, leading projects to enhance productivity, pipeline quality, and sales effectiveness. Drive cross-functional efforts to refine channel processes, strengthen governance structures, and improve operational efficiency. Assist in developing and implementing strategic initiatives that support the B2B channel ecosystem. Monitor pipeline hygiene and assess risks that could impact forecasting accuracy. Analyze pipeline trends, providing insights into gaps, risks, and revenue opportunities. Develop and maintain governance frameworks for managing accounts, opportunities, and channel responsibilities. Ensure compliance with established channel processes and governance policies, highlighting and addressing deviations. Conduct in-depth analyses of channel performance to identify areas for improvement and translate complex data into actionable insights for leadership. Support strategic decisions by surfacing performance gaps, operational bottlenecks, and growth opportunities. Key deliverables Channel governance frameworks and systems for monitoring compliance Improved pipeline hygiene and more accurate forecasting Performance analyses that highlight productivity gaps and areas for enhancement Cross-functional channel development initiatives delivered from concept to execution Executive-level presentations summarizing channel performance, insights, and risks Recommendations and strategies for process improvements Role focus Business analysis Governance and compliance Project management within sales channels Enabling informed decision-making for sales leadership
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
E-commerce Operations ExpertGrade Level: L2/L3Location: IslamabadApplication Deadline: 27th March 2026About the Role:The E-commerce Operations Expert will be responsible for overseeing the operational success of the ZARR marketplace, managing various aspects of the e-commerce lifecycle. This includes catalog management, website merchandising, campaign execution, order operations, and partner collaboration.Applicants should have extensive experience with Shopify (preferably Shopify Plus) and a thorough understanding of e-commerce workflows. This ensures the platform functions smoothly, products are showcased effectively, and operational processes enhance customer satisfaction and revenue growth.You will collaborate with Growth, Marketing, Product, and Operations teams to enhance product visibility, maintain catalog integrity, execute campaigns, and streamline operational workflows, all aimed at improving conversion rates, customer satisfaction, and Gross Merchandise Value (GMV) performance.Key Responsibilities:Website & Platform Operations:Oversee daily operations of the ZARR website (Shopify/Shopify Plus) to ensure platform stability and a seamless customer experience.Manage homepage merchandising, collections, navigation, and campaign placements to optimize product discovery and conversion rates.Monitor website functionality across both web and mobile platforms, including product pages, collections, filters, and navigation.Coordinate with Product and Tech teams to address bugs, implement feature enhancements, and support platform improvements.Prepare operational readiness for significant campaigns, seasonal events, and product launches.Catalog & Product Operations:Maintain catalog health across the platform, focusing on product listings, pricing accuracy, inventory levels, and product attributes.Manage product uploads, updates, and categorization to ensure optimal product discoverability and merchandising quality.Identify catalog issues, such as missing images, incorrect pricing, out-of-stock items, and incomplete product data.Assist in onboarding new brands and facilitate the seamless integration of their catalogs into the marketplace.Ensure catalog accuracy to foster customer trust and enhance sales.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Grade: L2Location: IslamabadLast Date to Apply: 16 April 2026 About the Role:The Expert Experience Delivery Specialist is responsible for overseeing and managing complex projects and tasks related to employee experience within the People Experience department (HR). This role encompasses a comprehensive approach from planning through to data consolidation, covering areas such as Onboarding, Off-Boarding, Financial Governance, and Case/Employee Request Management. Key Responsibilities:Manage end-to-end reporting of employee experience ratings, service KPIs, payroll cost variations, and vendor spending trends across all People Operations domains.Evaluate employee experience feedback and case management trends to pinpoint strengths, weaknesses, recurring issues, and areas for improvement.Monitor payroll and benefits cost variations, identifying anomalies and potential optimization opportunities.Analyze vendor service delivery patterns to discover cost efficiencies and utilization trends.Create clear and insightful monthly analytics presentations and dashboards to consolidate multi-domain data for leadership review.Translate complex data into actionable insights, focusing on trends and correlations affecting employee experience and operational efficiency.Propose data-driven recommendations to enhance employee experience and operational effectiveness.Support management reviews by delivering insights, recommendations, and progress updates, incorporating feedback into revised action plans.Establish benchmarks for experience, cost, and service metrics, tracking progress against defined standards.Ensure timely tracking and reporting of the outcomes of approved interventions.Prepare quarterly and annual summaries showcasing improvements, strategy adjustments, and measurable impacts on employee experience.Foster continuous improvement by identifying automation and reporting enhancements across People Operations analytics.Collaborate closely with Onboarding, Offboarding, Financial Governance, Vendor Management, and Case Management teams to ensure data accuracy and alignment.
About UsAt Taptapsend, we are on a mission to revolutionize cross-border financial services for emerging markets. By providing efficient and accessible solutions, we empower families, stimulate local economies, and transform the way millions access essential financial services.Since our inception in 2019, our innovative platform has remapped the landscape of international money transfers, operating across six continents and addressing both high-traffic and underserved remittance corridors. We have harnessed the significant shift from traditional banking to mobile technology, thereby bringing digital finance to regions previously overlooked by conventional systems. Our next phase of growth will focus on expanding our array of services and products tailored specifically for diaspora communities, such as local card solutions, enhanced savings, and payment features.We are rapidly expanding, supported by some of the most prestigious investors in the industry, and are committed to delivering a product that combines real-world impact with state-of-the-art fintech innovation.Founded by Harvard alumni and serial entrepreneurs who previously established Segovia (acquired) and GiveDirectly (over $300M in revenue, the world’s fastest-growing NGO).Supported by leading investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and others.Composed of top talent from firms like Bain, Google, McKinsey, Uber, Checkout, and Bolt; we prioritize speed, humility, and a deep commitment to our mission.A truly global workforce with over 250 employees from more than 50 nationalities and speaking over 50 languages.Driven by our core values - ownership, impact, humility, and heart - we embody these principles in every action we take.The RoleWe are seeking a talented Integration Solutions Engineer to join our dynamic engineering team and enhance our backend third-party integration systems as we scale. This role transcends mere technical performance and involves fostering the internal processes that underlie our products. You will collaborate closely with Product, Engineering, Operations, Customer Support, Growth, and other teams to test, analyze, document, and strategize integrations with partners globally.Your responsibilities will include developing integrations with banks, mobile wallet providers, and various other partners, requiring you to engage with their APIs through testing and analysis, utilizing tools like Postman or writing simple scripts. While some technical expertise is required, your ability to work collaboratively across teams will be paramount.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Role Overview Pakistan Mobile Communication Limited (PMCL) is seeking a RAN Planning Expert for its Islamabad office. This position focuses on proactive pipeline strategies that support network efficiency and performance. The role centers on the design and optimization of radio access networks to help the company meet client needs and adapt to evolving technology. Main Focus Areas Shape and implement proactive strategies for RAN planning Contribute to radio access network design and optimization Support efforts to improve network performance and efficiency Help ensure the network meets current and future client demands Location Islamabad, Islamabad Capital Territory, Pakistan
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Grade Level: L2 Location: Islamabad, Islamabad Capital Territory, Pakistan Application deadline: 22 April 2026 Role Overview The Expert in CS & IMS Core Operations leads CS Core Backoffice and Level 2 Operations at Pakistan Mobile Communication Limited (Jazz). This position requires deep, practical experience with IMS components such as CSCF, ATS, CCF, ENS, as well as USCs, SS7/Diameter firewalls, MSCs, MGWs, SBCs, GMSCs, and Fixed NGN platforms. Familiarity with Huawei equipment is preferred. The role reports to the CS Core Planning and Operations Manager and works within a team of 12. Main Responsibilities Oversee operations and maintenance for cloud-based Voice Core Network solutions, including P-CSCF, I-CSCF, ATS, CCF, ENS, MSCs, MGWs, USCs (SS7, Diameter, SCP), and i-SBCs/A-SBCs. Manage configuration, fault resolution, and performance optimization for CS & IMS Core network infrastructure. Conduct network audits and health checks to maintain high availability and performance across consumer and enterprise services. Administer and maintain Huawei platforms, applying strong troubleshooting and root cause analysis skills. Coordinate with vendors to address technical issues and ensure smooth network operations. Support Jazz’s Technology and Development framework by designing and implementing scalable solutions that meet global standards. About Jazz JazzWorld stands as a leading telecommunications provider in Pakistan, focused on innovation and excellence. The company values diversity and inclusivity, encouraging collaboration and growth for every team member. JazzWorld is an equal opportunity employer. Diversity and inclusion are core values, and the company is committed to creating an environment where all employees can thrive.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Position: Senior Expert in B2G Reporting & AnalysisLocation: Islamabad, Islamabad Capital Territory, PakistanGrade Level: L2Application Deadline: 29th April 2026 Role overview This Senior Expert position at JazzCash sits within the Public Sector Partnerships division and focuses on B2G (business-to-government) reporting and analysis. The role supports public finance digitization and helps develop financial solutions for government and INGO partners. Reporting directly to the Manager of B2G Solutions, Reporting & Growth, this role blends technical reporting, operational oversight, and strategic communication to advance digital financial services for the public sector. Reporting & analytics Design, manage, and automate daily dashboards and reports to track KPIs such as revenue, transaction volumes, and partner performance across products and regions. Produce detailed monthly closing reports for both internal teams and external partners, supporting trend analysis at the partner and product levels. Prepare quarterly, semi-annual, and annual performance reports to inform strategic and executive decision making. Analyze individual partner performance to support proactive account management. Automate reporting workflows so public sector partners receive timely insights. Operations management Oversee daily backend operations for the B2G portfolio, including reconciliation, complaint management, and coordination with Product, Technology, Pricing, and Compliance teams. Serve as the primary contact with Mobilink Microfinance Bank Ltd. (MMBL) for backend integration, field operations, and partner support. Develop and implement SOPs to manage operations efficiently, maintain compliance with SLAs, and resolve issues quickly. Lead automation of operational processes, including alert systems for deadline breaches and escalation procedures for unresolved matters. Executive presentations & strategic communication Create and deliver presentation materials for internal reviews, Executive Leadership Team meetings, and partner engagements. Share performance summaries, strategic updates, and regulatory developments with JazzCash leadership and public sector stakeholders.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Grade: L2 Location: Islamabad, Islamabad Capital Territory, Pakistan Application Deadline: April 26, 2026 Role overview Pakistan Mobile Communication Limited (PMCL) is hiring a Senior Application & Product Security Expert to lead secure design, development, and deployment of digital products. This position centers on embedding security practices across the Software Development Lifecycle (SDLC), safeguarding APIs and microservices, and defending products against new cyber threats. The role reports to the Stream Head of Cyber Security and collaborates with a team of 11 specialists. Key responsibilities include identifying vulnerabilities in software applications, conducting detailed security analyses, and implementing effective security controls for applications and products. Main responsibilities Define and lead the Application Security (AppSec) strategy for all product lines. Establish and oversee secure SDLC (SSDLC) frameworks. Develop policies, standards, and secure coding guidelines. Align AppSec initiatives with enterprise risk management and business objectives. Conduct threat modeling for applications and platforms using STRIDE, attack trees, and similar methods. Review and validate secure architectures for: Web and mobile applications APIs and microservices Cloud-native platforms Promote compliance with OWASP standards including Top 10, ASVS, and API Top 10. Integrate security into CI/CD pipelines using SAST, DAST, SCA, and IAST techniques. Automate security testing and enforce security policies. Work closely with DevOps teams to embed security early in the development process (shift-left approach). Set up security gates and release criteria for software deployments. Protect externally facing products and services. Implement API security controls with a focus on: Authentication (OAuth2, JWT) Rate limiting and bot protection Defend against threats such as: Injection attacks Broken authentication Business logic abuses Ensure security for Android and iOS applications, including: Reverse engineering protection Runtime protection (RASP)
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Please note that this is a proactive talent pipeline. We are continuously seeking exceptional candidates for future job openings.Grade Level: L1/L2Location: IslamabadRole Overview: What is the Specialist/Expert OSS Operations & Support?The Specialist/Expert in OSS Operations & Support will play a pivotal role in overseeing the Operations, Support, and Planning of various Platforms deployed on OSS, EMS, and associated layers, alongside the Service Desk platforms utilized throughout the organization.This position also entails managing CAPEX and OPEX planning and executing departmental budgets.The incumbent will report directly to the Manager of OSS & Network Performance, collaborating with a dedicated team of 12 professionals.Key Responsibilities: Manage daily operations of OSS, EMS, Service Desk, and other related platforms. Formulate strategies to ensure seamless operations and transformation of Service Desk Platforms across the organization. Provide techno-functional support to guarantee the efficient functioning of Service Desk Platforms. Develop proposals and strategies aimed at enhancing cost efficiencies. Conduct tactical planning and execution to mitigate risks and sustain NOC Platforms. Maintain close communication with Supplier/Partner Teams to ensure optimal operations of NOC Platforms. Collaborate with Sourcing/Procurement teams for timely delivery, enabling the NOC to achieve strategic and transformational goals. Continuously explore emerging technologies/platforms for potential adoption, facilitating cutting-edge deployments and modernization for NOC. Role Overview: What is the Specialist/Expert Service Desk Solutions?This position is responsible for the in-house development of applications and utilities that support the rapidly evolving business needs of the organization. Furthermore, this role supports several automation initiatives to enhance operational efficiency.The Specialist/Expert will report directly to the Manager of SQM & Automation Support.Key Responsibilities: Develop and customize software solutions tailored to business requirements, particularly in relation to ITSM and IT Asset Management Platforms. Create and implement source code for new applications. Test and debug code to ensure functionality. Evaluate existing applications, performing updates and modifications as necessary. Develop technical documentation to accurately represent the design and code of new applications. Design innovative prototypes in accordance with specifications. Assess existing applications for reprogramming, updates, and feature enhancements. Engage in a variety of Automation and ETL jobs to improve process efficiency. Prepare technical documents and handbooks to clearly articulate application design and code.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Join Interwood as an Internal Audit Officer at our Islamabad office located in DHA. In this pivotal role, you will assess and enhance the effectiveness of risk management, internal controls, and governance processes across the organization. Your expertise will contribute to auditing financial and operational activities, ensuring compliance with internal policies and statutory regulations, while identifying opportunities for process optimization and cost efficiency in a manufacturing setting.Key Responsibilities:1. Audit Planning and Execution Collaborate in the formulation of annual audit plans based on comprehensive risk assessments and business objectives. Conduct thorough internal audits across various departments including production, procurement, inventory, finance, and HR, adhering to established audit schedules. Execute detailed audit fieldwork through walkthroughs, control testing, data analysis, and transaction reviews. Detect control deficiencies and inefficiencies, providing actionable recommendations for improvement. 2. Process & Compliance Audits Assess compliance with statutory obligations, internal policies, SOPs, and industry standards. Audit production processes to ensure adherence to quality control measures, safety regulations, and lean manufacturing principles. Validate the accuracy and completeness of production and inventory documentation. 3. Reporting and Documentation Draft detailed audit reports encapsulating findings, root cause analysis, risk implications, and practical recommendations. Clearly present audit outcomes to department heads and management. Maintain thorough documentation of audit work papers in compliance with internal audit standards. 4. Follow-Up & Risk Monitoring Monitor the execution of agreed-upon audit recommendations. Conduct follow-up audits to evaluate the effectiveness of implemented corrective actions. Track key risk indicators (KRIs) and engage in regular risk assessments. 5. Collaboration and Advisory Work alongside cross-functional teams to establish robust internal controls. Offer insights and guidance on enhancing internal controls and mitigating risks. Participate in fraud investigations and special projects as necessary.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Translation Empire is seeking a meticulous Call Quality Analyst to oversee and assess customer interactions, guaranteeing adherence to the highest service quality standards and compliance regulations. The successful candidate will be responsible for analyzing calls, delivering constructive feedback, and fostering the ongoing enhancement of our customer service teams. We value strong analytical capabilities and effective communication skills to convey feedback in a constructive manner.Key Responsibilities: Monitor inbound and outbound calls to evaluate employee performance and service standards. Assess customer interactions focusing on accuracy, communication effectiveness, and compliance with company policies. Document call evaluations and maintain comprehensive performance metrics records. Provide actionable feedback to customer service representatives to improve communication and service delivery. Collaborate with team leaders to design coaching sessions and training initiatives. Identify trends in customer interactions to propose process enhancements. Ensure adherence to company policies and relevant industry regulations. Work with cross-functional teams to implement quality initiatives aimed at increasing customer satisfaction. Generate and interpret quality reports, including call quality scores and customer feedback. Communicate findings and actionable insights to management for informed decision-making. Participate in calibration sessions to maintain consistency in quality evaluations across teams. Assist in refining call scripts and communication guidelines to enhance customer interactions.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Job DescriptionWe are seeking a highly skilled and detail-oriented Manual QA Manager with over 15 years of experience in quality assurance to spearhead our QA initiatives. The successful candidate will be tasked with leading and mentoring QA teams, formulating and executing detailed test strategies, ensuring compliance with QA best practices, and fostering a culture of continuous improvement in software quality. This leadership position demands a robust technical background, exceptional problem-solving abilities, and a proactive approach to quality management throughout all phases of the Software Development Life Cycle (SDLC).Key Responsibilities: Leadership & Management: Lead, mentor, and manage a team of manual QA engineers to ensure high performance and encourage professional development. Define clear roles, responsibilities, and expectations for the QA team. Create a collaborative environment that promotes innovation and accountability. Quality Assurance Strategy: Develop and implement thorough test strategies, plans, and test cases to guarantee software quality across all projects. Define and track QA metrics (such as defect densities and open defect counts) to assess product quality. Establish and uphold QA best practices and processes. Test Execution: Oversee and actively engage in functional, regression, integration, system, and user acceptance testing (UAT). Ensure timely identification, documentation, and resolution of software defects. Collaborate with cross-functional teams (including developers and product managers) to clarify requirements and address issues. Process Improvement: Identify opportunities for enhancing the QA process and implement changes to boost efficiency and accuracy. Stay informed about the latest trends and technologies in quality assurance and suggest tools and practices for integration. Stakeholder Collaboration: Work closely with development and product management teams to align QA efforts with business objectives. Communicate clearly and concisely with stakeholders regarding testing progress, challenges, and quality metrics. Compliance and Standards: Ensure software testing processes adhere to relevant industry standards and regulatory requirements. Maintain comprehensive documentation for all QA processes and outcomes.
Thoroughly test all buttons, pages, features, and tools on our platform to ensure optimal functionality and quality.Develop and execute comprehensive test plans, test cases, and test scripts.Utilize MS Excel or Google Sheets to meticulously document every step taken to reach results and highlight significant findings.Identify, document, and report any issues, bugs, or problems that could adversely affect user experience.Analyze UI/UX by reviewing prototype designs using Adobe XD.Maintain clear communication with team members and stakeholders to provide timely updates on testing progress and findings.
Join Veeam, the Data and AI Trust Company, where we empower organizations to fully understand, secure, and enhance the resilience of their data and AI. As a leader in data resilience and security posture management, Veeam is at the forefront of integrating identity, data, security, and AI risk. Headquartered in Seattle and with a presence in over 30 countries, we proudly safeguard the operations of more than 550,000 clients globally. Be a part of our mission to grow, learn, and make a significant impact for some of the world’s most renowned brands.About the RoleWe are on the lookout for a Software Development Engineer in Test (SDET) to join our Securiti Sciences team. In this pivotal role, you will not only contribute to quality assurance but also drive quality initiatives from inception to deployment. Your expertise in system architecture and data flow will empower you to make informed automation decisions (API vs. UI), diagnose issues at scale, and advocate for quality enhancements throughout the Software Development Life Cycle (SDLC). If you aspire to be a technical consultant and a champion of quality rather than merely a developer or bug finder, we would love to hear from you!
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Grade Level: L3Location: IslamabadLast Date to Apply: 24th April 2026 Role Overview The Expert Performance and Planning role at Jazz Lifestyle Ventures (JLV), part of Pakistan Mobile Communication Limited (PMCL), shapes the direction of key strategic projects. This position focuses on managing business performance, supporting planning cycles, and delivering data-driven reports that track progress toward company goals. Main Responsibilities Business Performance Management: Monitor and evaluate core KPIs across the digital ecosystem, ensuring alignment with strategic objectives. Business Planning and Tracking: Support annual and multi-year planning processes, and track progress against operational roadmaps and long-term targets. Performance Reporting: Assist in analyzing and reporting on major strategic projects and initiatives within various digital sectors. Cross-Functional Collaboration: Work closely with operational leaders to gather reliable performance data, helping all business units stay on course toward their objectives. Commitment to Inclusion Jazz is an equal opportunity employer. The company values diversity and strives to foster an inclusive environment for all employees.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Pakistan Mobile Communications Limited (PMCL) is hiring a Fintech Assurance & AML Risk Expert based in Islamabad. This role centers on ensuring that the company’s fintech operations comply with regulatory standards and remain protected from money laundering threats. Key responsibilities Monitor fintech activities and verify that all operations meet anti-mone…
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Grade Level: L2 Location: Islamabad, Islamabad Capital Territory, Pakistan Application deadline: 21 April 2026 Role overview The AML Compliance Expert at Pakistan Mobile Communication Limited (PMCL) focuses on identifying and managing risks tied to Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF). This position develops training content, leads awareness sessions, and supports compliance communications, all while maintaining the integrity of internal controls. The role reports directly to the Head of Ethics & Compliance Operations and AML. What you will do Design and implement AML frameworks for fintech, digital platforms, and lifestyle businesses involved in financial transactions, using Artificial Intelligence where appropriate. Apply knowledge of cryptocurrency ecosystems, including blockchain and virtual asset transactions, to manage AML controls and handle suspicious activity reporting. Work with teams to review and update AML-related policies as regulations change, and deliver training to relevant groups. Conduct periodic AML-CTF risk assessments, develop mitigation plans, and ensure alignment with Veon HQ requirements. Help create and deliver both in-person and virtual Ethics & Compliance awareness sessions for HQ and regional offices. Manage the Ethics & Compliance training calendar. Support periodic self-assessments and Monitoring & Testing exercises to evaluate compliance controls. Carry out other tasks assigned by Management. JazzWorld is an equal opportunity employer and values diversity and inclusion in the workplace.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Role Overview Pakistan Mobile Communication Limited (PMCL) is looking for a Digital Product Expert in Islamabad. This position focuses on developing and improving digital products, with a strong emphasis on user experience and product quality. What You Will Do Lead efforts to enhance and expand digital product offerings Shape the user experience to meet high standards of functionality and quality Work closely with teams to ensure digital products align with business goals Location Islamabad, Islamabad Capital Territory, Pakistan
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Job Summary: We are seeking a meticulous and analytical Junior Software Quality Assurance (SQA) Engineer to become a valuable member of our dynamic team at Translation Empire. The perfect candidate will possess practical experience in both manual and automated testing techniques. In this role, you will play a crucial part in ensuring the quality and performance of our software applications by detecting, documenting, and addressing defects prior to deployment.Key Responsibilities:· Create, develop, and execute comprehensive test cases, test plans, and test scripts.· Conduct functional, regression, integration, and system testing to ensure product reliability.· Perform cross-browser testing to verify compatibility across diverse web browsers.· Execute load and performance testing to evaluate system stability and scalability.· Develop and maintain automated testing scripts utilizing tools such as Selenium, Cypress, or Playwright.· Identify, document, and monitor defects through bug tracking platforms (JIRA, Bugzilla, etc.).· Collaborate closely with developers, product managers, and designers to uphold product quality.· Engage in requirement analysis and provide insights on testability and potential risks.· Manage test environments and ensure proper handling of test data.· Stay current with the latest trends and advancements in software testing.
Job Title: Senior Service Assurance Specialist (T3)Company Location: RemoteJob Summary:Join our dynamic remote team at AireSpring as a highly skilled Senior Service Assurance Specialist (T3). This pivotal role combines extensive technical acumen with a focus on service assurance, aimed at diagnosing, resolving, and preventing intricate telecom issues encompassing data, voice, and cloud services. The selected candidate will oversee escalations, guarantee network stability, and provide expert guidance to both internal teams and customers. A strong dedication to compliance, customer satisfaction, operational excellence, and continuous enhancement is vital.Key Responsibilities:Act as the primary escalation point for advanced telecom and network issues, ensuring swift resolution of service-impacting incidents.Design, configure, and administer advanced routing and switching protocols (BGP, EIGRP, OSPF, RSTP, HSRP, VRRP, GLBP), with a solid understanding of MPLS design.Monitor and maintain the stability, resiliency, and performance of core network infrastructure, including BGP peerings and internet connections.Install, configure, and support Customer Premise Equipment (CPE) such as routers, switches, and firewalls for VoIP, DNS, and data services.Diagnose and rectify complex outages, including hardware failures, circuit issues, configuration errors, and software problems.Optimize Quality of Service (QoS) for hosted and managed telecom services.Provide advanced technical support for Tier 1 and Tier 2 teams, mentoring staff and refining escalation procedures.Develop and uphold comprehensive infrastructure and troubleshooting documentation.Collaborate with vendors, customers, and internal teams to ensure seamless service delivery and prompt issue resolution.Lead the design, testing, and implementation of new infrastructure projects.Ensure compliance with SOC2 protocols, safeguarding security, availability, and confidentiality standards.Contribute to the evolution of operational processes, tools, and best practices to boost service assurance.Commit to learning and supporting proprietary applications.Fulfill additional responsibilities as assigned by management.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
The Channel Development Expert at Pakistan Mobile Communication Limited (PMCL) in Islamabad plays a central role in shaping the effectiveness and governance of Jazz’s B2B sales channels. This position focuses on analyzing channel performance, closing operational gaps, and supporting initiatives that drive productivity and discipline within the sales pipeline. The role reports directly to the Channel Development Manager. What you will do Identify and address performance gaps in channel operations, leading projects to enhance productivity, pipeline quality, and sales effectiveness. Drive cross-functional efforts to refine channel processes, strengthen governance structures, and improve operational efficiency. Assist in developing and implementing strategic initiatives that support the B2B channel ecosystem. Monitor pipeline hygiene and assess risks that could impact forecasting accuracy. Analyze pipeline trends, providing insights into gaps, risks, and revenue opportunities. Develop and maintain governance frameworks for managing accounts, opportunities, and channel responsibilities. Ensure compliance with established channel processes and governance policies, highlighting and addressing deviations. Conduct in-depth analyses of channel performance to identify areas for improvement and translate complex data into actionable insights for leadership. Support strategic decisions by surfacing performance gaps, operational bottlenecks, and growth opportunities. Key deliverables Channel governance frameworks and systems for monitoring compliance Improved pipeline hygiene and more accurate forecasting Performance analyses that highlight productivity gaps and areas for enhancement Cross-functional channel development initiatives delivered from concept to execution Executive-level presentations summarizing channel performance, insights, and risks Recommendations and strategies for process improvements Role focus Business analysis Governance and compliance Project management within sales channels Enabling informed decision-making for sales leadership
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
E-commerce Operations ExpertGrade Level: L2/L3Location: IslamabadApplication Deadline: 27th March 2026About the Role:The E-commerce Operations Expert will be responsible for overseeing the operational success of the ZARR marketplace, managing various aspects of the e-commerce lifecycle. This includes catalog management, website merchandising, campaign execution, order operations, and partner collaboration.Applicants should have extensive experience with Shopify (preferably Shopify Plus) and a thorough understanding of e-commerce workflows. This ensures the platform functions smoothly, products are showcased effectively, and operational processes enhance customer satisfaction and revenue growth.You will collaborate with Growth, Marketing, Product, and Operations teams to enhance product visibility, maintain catalog integrity, execute campaigns, and streamline operational workflows, all aimed at improving conversion rates, customer satisfaction, and Gross Merchandise Value (GMV) performance.Key Responsibilities:Website & Platform Operations:Oversee daily operations of the ZARR website (Shopify/Shopify Plus) to ensure platform stability and a seamless customer experience.Manage homepage merchandising, collections, navigation, and campaign placements to optimize product discovery and conversion rates.Monitor website functionality across both web and mobile platforms, including product pages, collections, filters, and navigation.Coordinate with Product and Tech teams to address bugs, implement feature enhancements, and support platform improvements.Prepare operational readiness for significant campaigns, seasonal events, and product launches.Catalog & Product Operations:Maintain catalog health across the platform, focusing on product listings, pricing accuracy, inventory levels, and product attributes.Manage product uploads, updates, and categorization to ensure optimal product discoverability and merchandising quality.Identify catalog issues, such as missing images, incorrect pricing, out-of-stock items, and incomplete product data.Assist in onboarding new brands and facilitate the seamless integration of their catalogs into the marketplace.Ensure catalog accuracy to foster customer trust and enhance sales.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Grade: L2Location: IslamabadLast Date to Apply: 16 April 2026 About the Role:The Expert Experience Delivery Specialist is responsible for overseeing and managing complex projects and tasks related to employee experience within the People Experience department (HR). This role encompasses a comprehensive approach from planning through to data consolidation, covering areas such as Onboarding, Off-Boarding, Financial Governance, and Case/Employee Request Management. Key Responsibilities:Manage end-to-end reporting of employee experience ratings, service KPIs, payroll cost variations, and vendor spending trends across all People Operations domains.Evaluate employee experience feedback and case management trends to pinpoint strengths, weaknesses, recurring issues, and areas for improvement.Monitor payroll and benefits cost variations, identifying anomalies and potential optimization opportunities.Analyze vendor service delivery patterns to discover cost efficiencies and utilization trends.Create clear and insightful monthly analytics presentations and dashboards to consolidate multi-domain data for leadership review.Translate complex data into actionable insights, focusing on trends and correlations affecting employee experience and operational efficiency.Propose data-driven recommendations to enhance employee experience and operational effectiveness.Support management reviews by delivering insights, recommendations, and progress updates, incorporating feedback into revised action plans.Establish benchmarks for experience, cost, and service metrics, tracking progress against defined standards.Ensure timely tracking and reporting of the outcomes of approved interventions.Prepare quarterly and annual summaries showcasing improvements, strategy adjustments, and measurable impacts on employee experience.Foster continuous improvement by identifying automation and reporting enhancements across People Operations analytics.Collaborate closely with Onboarding, Offboarding, Financial Governance, Vendor Management, and Case Management teams to ensure data accuracy and alignment.
About UsAt Taptapsend, we are on a mission to revolutionize cross-border financial services for emerging markets. By providing efficient and accessible solutions, we empower families, stimulate local economies, and transform the way millions access essential financial services.Since our inception in 2019, our innovative platform has remapped the landscape of international money transfers, operating across six continents and addressing both high-traffic and underserved remittance corridors. We have harnessed the significant shift from traditional banking to mobile technology, thereby bringing digital finance to regions previously overlooked by conventional systems. Our next phase of growth will focus on expanding our array of services and products tailored specifically for diaspora communities, such as local card solutions, enhanced savings, and payment features.We are rapidly expanding, supported by some of the most prestigious investors in the industry, and are committed to delivering a product that combines real-world impact with state-of-the-art fintech innovation.Founded by Harvard alumni and serial entrepreneurs who previously established Segovia (acquired) and GiveDirectly (over $300M in revenue, the world’s fastest-growing NGO).Supported by leading investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and others.Composed of top talent from firms like Bain, Google, McKinsey, Uber, Checkout, and Bolt; we prioritize speed, humility, and a deep commitment to our mission.A truly global workforce with over 250 employees from more than 50 nationalities and speaking over 50 languages.Driven by our core values - ownership, impact, humility, and heart - we embody these principles in every action we take.The RoleWe are seeking a talented Integration Solutions Engineer to join our dynamic engineering team and enhance our backend third-party integration systems as we scale. This role transcends mere technical performance and involves fostering the internal processes that underlie our products. You will collaborate closely with Product, Engineering, Operations, Customer Support, Growth, and other teams to test, analyze, document, and strategize integrations with partners globally.Your responsibilities will include developing integrations with banks, mobile wallet providers, and various other partners, requiring you to engage with their APIs through testing and analysis, utilizing tools like Postman or writing simple scripts. While some technical expertise is required, your ability to work collaboratively across teams will be paramount.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Role Overview Pakistan Mobile Communication Limited (PMCL) is seeking a RAN Planning Expert for its Islamabad office. This position focuses on proactive pipeline strategies that support network efficiency and performance. The role centers on the design and optimization of radio access networks to help the company meet client needs and adapt to evolving technology. Main Focus Areas Shape and implement proactive strategies for RAN planning Contribute to radio access network design and optimization Support efforts to improve network performance and efficiency Help ensure the network meets current and future client demands Location Islamabad, Islamabad Capital Territory, Pakistan
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Grade Level: L2 Location: Islamabad, Islamabad Capital Territory, Pakistan Application deadline: 22 April 2026 Role Overview The Expert in CS & IMS Core Operations leads CS Core Backoffice and Level 2 Operations at Pakistan Mobile Communication Limited (Jazz). This position requires deep, practical experience with IMS components such as CSCF, ATS, CCF, ENS, as well as USCs, SS7/Diameter firewalls, MSCs, MGWs, SBCs, GMSCs, and Fixed NGN platforms. Familiarity with Huawei equipment is preferred. The role reports to the CS Core Planning and Operations Manager and works within a team of 12. Main Responsibilities Oversee operations and maintenance for cloud-based Voice Core Network solutions, including P-CSCF, I-CSCF, ATS, CCF, ENS, MSCs, MGWs, USCs (SS7, Diameter, SCP), and i-SBCs/A-SBCs. Manage configuration, fault resolution, and performance optimization for CS & IMS Core network infrastructure. Conduct network audits and health checks to maintain high availability and performance across consumer and enterprise services. Administer and maintain Huawei platforms, applying strong troubleshooting and root cause analysis skills. Coordinate with vendors to address technical issues and ensure smooth network operations. Support Jazz’s Technology and Development framework by designing and implementing scalable solutions that meet global standards. About Jazz JazzWorld stands as a leading telecommunications provider in Pakistan, focused on innovation and excellence. The company values diversity and inclusivity, encouraging collaboration and growth for every team member. JazzWorld is an equal opportunity employer. Diversity and inclusion are core values, and the company is committed to creating an environment where all employees can thrive.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Position: Senior Expert in B2G Reporting & AnalysisLocation: Islamabad, Islamabad Capital Territory, PakistanGrade Level: L2Application Deadline: 29th April 2026 Role overview This Senior Expert position at JazzCash sits within the Public Sector Partnerships division and focuses on B2G (business-to-government) reporting and analysis. The role supports public finance digitization and helps develop financial solutions for government and INGO partners. Reporting directly to the Manager of B2G Solutions, Reporting & Growth, this role blends technical reporting, operational oversight, and strategic communication to advance digital financial services for the public sector. Reporting & analytics Design, manage, and automate daily dashboards and reports to track KPIs such as revenue, transaction volumes, and partner performance across products and regions. Produce detailed monthly closing reports for both internal teams and external partners, supporting trend analysis at the partner and product levels. Prepare quarterly, semi-annual, and annual performance reports to inform strategic and executive decision making. Analyze individual partner performance to support proactive account management. Automate reporting workflows so public sector partners receive timely insights. Operations management Oversee daily backend operations for the B2G portfolio, including reconciliation, complaint management, and coordination with Product, Technology, Pricing, and Compliance teams. Serve as the primary contact with Mobilink Microfinance Bank Ltd. (MMBL) for backend integration, field operations, and partner support. Develop and implement SOPs to manage operations efficiently, maintain compliance with SLAs, and resolve issues quickly. Lead automation of operational processes, including alert systems for deadline breaches and escalation procedures for unresolved matters. Executive presentations & strategic communication Create and deliver presentation materials for internal reviews, Executive Leadership Team meetings, and partner engagements. Share performance summaries, strategic updates, and regulatory developments with JazzCash leadership and public sector stakeholders.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Grade: L2 Location: Islamabad, Islamabad Capital Territory, Pakistan Application Deadline: April 26, 2026 Role overview Pakistan Mobile Communication Limited (PMCL) is hiring a Senior Application & Product Security Expert to lead secure design, development, and deployment of digital products. This position centers on embedding security practices across the Software Development Lifecycle (SDLC), safeguarding APIs and microservices, and defending products against new cyber threats. The role reports to the Stream Head of Cyber Security and collaborates with a team of 11 specialists. Key responsibilities include identifying vulnerabilities in software applications, conducting detailed security analyses, and implementing effective security controls for applications and products. Main responsibilities Define and lead the Application Security (AppSec) strategy for all product lines. Establish and oversee secure SDLC (SSDLC) frameworks. Develop policies, standards, and secure coding guidelines. Align AppSec initiatives with enterprise risk management and business objectives. Conduct threat modeling for applications and platforms using STRIDE, attack trees, and similar methods. Review and validate secure architectures for: Web and mobile applications APIs and microservices Cloud-native platforms Promote compliance with OWASP standards including Top 10, ASVS, and API Top 10. Integrate security into CI/CD pipelines using SAST, DAST, SCA, and IAST techniques. Automate security testing and enforce security policies. Work closely with DevOps teams to embed security early in the development process (shift-left approach). Set up security gates and release criteria for software deployments. Protect externally facing products and services. Implement API security controls with a focus on: Authentication (OAuth2, JWT) Rate limiting and bot protection Defend against threats such as: Injection attacks Broken authentication Business logic abuses Ensure security for Android and iOS applications, including: Reverse engineering protection Runtime protection (RASP)
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Please note that this is a proactive talent pipeline. We are continuously seeking exceptional candidates for future job openings.Grade Level: L1/L2Location: IslamabadRole Overview: What is the Specialist/Expert OSS Operations & Support?The Specialist/Expert in OSS Operations & Support will play a pivotal role in overseeing the Operations, Support, and Planning of various Platforms deployed on OSS, EMS, and associated layers, alongside the Service Desk platforms utilized throughout the organization.This position also entails managing CAPEX and OPEX planning and executing departmental budgets.The incumbent will report directly to the Manager of OSS & Network Performance, collaborating with a dedicated team of 12 professionals.Key Responsibilities: Manage daily operations of OSS, EMS, Service Desk, and other related platforms. Formulate strategies to ensure seamless operations and transformation of Service Desk Platforms across the organization. Provide techno-functional support to guarantee the efficient functioning of Service Desk Platforms. Develop proposals and strategies aimed at enhancing cost efficiencies. Conduct tactical planning and execution to mitigate risks and sustain NOC Platforms. Maintain close communication with Supplier/Partner Teams to ensure optimal operations of NOC Platforms. Collaborate with Sourcing/Procurement teams for timely delivery, enabling the NOC to achieve strategic and transformational goals. Continuously explore emerging technologies/platforms for potential adoption, facilitating cutting-edge deployments and modernization for NOC. Role Overview: What is the Specialist/Expert Service Desk Solutions?This position is responsible for the in-house development of applications and utilities that support the rapidly evolving business needs of the organization. Furthermore, this role supports several automation initiatives to enhance operational efficiency.The Specialist/Expert will report directly to the Manager of SQM & Automation Support.Key Responsibilities: Develop and customize software solutions tailored to business requirements, particularly in relation to ITSM and IT Asset Management Platforms. Create and implement source code for new applications. Test and debug code to ensure functionality. Evaluate existing applications, performing updates and modifications as necessary. Develop technical documentation to accurately represent the design and code of new applications. Design innovative prototypes in accordance with specifications. Assess existing applications for reprogramming, updates, and feature enhancements. Engage in a variety of Automation and ETL jobs to improve process efficiency. Prepare technical documents and handbooks to clearly articulate application design and code.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Join Interwood as an Internal Audit Officer at our Islamabad office located in DHA. In this pivotal role, you will assess and enhance the effectiveness of risk management, internal controls, and governance processes across the organization. Your expertise will contribute to auditing financial and operational activities, ensuring compliance with internal policies and statutory regulations, while identifying opportunities for process optimization and cost efficiency in a manufacturing setting.Key Responsibilities:1. Audit Planning and Execution Collaborate in the formulation of annual audit plans based on comprehensive risk assessments and business objectives. Conduct thorough internal audits across various departments including production, procurement, inventory, finance, and HR, adhering to established audit schedules. Execute detailed audit fieldwork through walkthroughs, control testing, data analysis, and transaction reviews. Detect control deficiencies and inefficiencies, providing actionable recommendations for improvement. 2. Process & Compliance Audits Assess compliance with statutory obligations, internal policies, SOPs, and industry standards. Audit production processes to ensure adherence to quality control measures, safety regulations, and lean manufacturing principles. Validate the accuracy and completeness of production and inventory documentation. 3. Reporting and Documentation Draft detailed audit reports encapsulating findings, root cause analysis, risk implications, and practical recommendations. Clearly present audit outcomes to department heads and management. Maintain thorough documentation of audit work papers in compliance with internal audit standards. 4. Follow-Up & Risk Monitoring Monitor the execution of agreed-upon audit recommendations. Conduct follow-up audits to evaluate the effectiveness of implemented corrective actions. Track key risk indicators (KRIs) and engage in regular risk assessments. 5. Collaboration and Advisory Work alongside cross-functional teams to establish robust internal controls. Offer insights and guidance on enhancing internal controls and mitigating risks. Participate in fraud investigations and special projects as necessary.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Translation Empire is seeking a meticulous Call Quality Analyst to oversee and assess customer interactions, guaranteeing adherence to the highest service quality standards and compliance regulations. The successful candidate will be responsible for analyzing calls, delivering constructive feedback, and fostering the ongoing enhancement of our customer service teams. We value strong analytical capabilities and effective communication skills to convey feedback in a constructive manner.Key Responsibilities: Monitor inbound and outbound calls to evaluate employee performance and service standards. Assess customer interactions focusing on accuracy, communication effectiveness, and compliance with company policies. Document call evaluations and maintain comprehensive performance metrics records. Provide actionable feedback to customer service representatives to improve communication and service delivery. Collaborate with team leaders to design coaching sessions and training initiatives. Identify trends in customer interactions to propose process enhancements. Ensure adherence to company policies and relevant industry regulations. Work with cross-functional teams to implement quality initiatives aimed at increasing customer satisfaction. Generate and interpret quality reports, including call quality scores and customer feedback. Communicate findings and actionable insights to management for informed decision-making. Participate in calibration sessions to maintain consistency in quality evaluations across teams. Assist in refining call scripts and communication guidelines to enhance customer interactions.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Job DescriptionWe are seeking a highly skilled and detail-oriented Manual QA Manager with over 15 years of experience in quality assurance to spearhead our QA initiatives. The successful candidate will be tasked with leading and mentoring QA teams, formulating and executing detailed test strategies, ensuring compliance with QA best practices, and fostering a culture of continuous improvement in software quality. This leadership position demands a robust technical background, exceptional problem-solving abilities, and a proactive approach to quality management throughout all phases of the Software Development Life Cycle (SDLC).Key Responsibilities: Leadership & Management: Lead, mentor, and manage a team of manual QA engineers to ensure high performance and encourage professional development. Define clear roles, responsibilities, and expectations for the QA team. Create a collaborative environment that promotes innovation and accountability. Quality Assurance Strategy: Develop and implement thorough test strategies, plans, and test cases to guarantee software quality across all projects. Define and track QA metrics (such as defect densities and open defect counts) to assess product quality. Establish and uphold QA best practices and processes. Test Execution: Oversee and actively engage in functional, regression, integration, system, and user acceptance testing (UAT). Ensure timely identification, documentation, and resolution of software defects. Collaborate with cross-functional teams (including developers and product managers) to clarify requirements and address issues. Process Improvement: Identify opportunities for enhancing the QA process and implement changes to boost efficiency and accuracy. Stay informed about the latest trends and technologies in quality assurance and suggest tools and practices for integration. Stakeholder Collaboration: Work closely with development and product management teams to align QA efforts with business objectives. Communicate clearly and concisely with stakeholders regarding testing progress, challenges, and quality metrics. Compliance and Standards: Ensure software testing processes adhere to relevant industry standards and regulatory requirements. Maintain comprehensive documentation for all QA processes and outcomes.
Thoroughly test all buttons, pages, features, and tools on our platform to ensure optimal functionality and quality.Develop and execute comprehensive test plans, test cases, and test scripts.Utilize MS Excel or Google Sheets to meticulously document every step taken to reach results and highlight significant findings.Identify, document, and report any issues, bugs, or problems that could adversely affect user experience.Analyze UI/UX by reviewing prototype designs using Adobe XD.Maintain clear communication with team members and stakeholders to provide timely updates on testing progress and findings.
Join Veeam, the Data and AI Trust Company, where we empower organizations to fully understand, secure, and enhance the resilience of their data and AI. As a leader in data resilience and security posture management, Veeam is at the forefront of integrating identity, data, security, and AI risk. Headquartered in Seattle and with a presence in over 30 countries, we proudly safeguard the operations of more than 550,000 clients globally. Be a part of our mission to grow, learn, and make a significant impact for some of the world’s most renowned brands.About the RoleWe are on the lookout for a Software Development Engineer in Test (SDET) to join our Securiti Sciences team. In this pivotal role, you will not only contribute to quality assurance but also drive quality initiatives from inception to deployment. Your expertise in system architecture and data flow will empower you to make informed automation decisions (API vs. UI), diagnose issues at scale, and advocate for quality enhancements throughout the Software Development Life Cycle (SDLC). If you aspire to be a technical consultant and a champion of quality rather than merely a developer or bug finder, we would love to hear from you!
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Grade Level: L3Location: IslamabadLast Date to Apply: 24th April 2026 Role Overview The Expert Performance and Planning role at Jazz Lifestyle Ventures (JLV), part of Pakistan Mobile Communication Limited (PMCL), shapes the direction of key strategic projects. This position focuses on managing business performance, supporting planning cycles, and delivering data-driven reports that track progress toward company goals. Main Responsibilities Business Performance Management: Monitor and evaluate core KPIs across the digital ecosystem, ensuring alignment with strategic objectives. Business Planning and Tracking: Support annual and multi-year planning processes, and track progress against operational roadmaps and long-term targets. Performance Reporting: Assist in analyzing and reporting on major strategic projects and initiatives within various digital sectors. Cross-Functional Collaboration: Work closely with operational leaders to gather reliable performance data, helping all business units stay on course toward their objectives. Commitment to Inclusion Jazz is an equal opportunity employer. The company values diversity and strives to foster an inclusive environment for all employees.