System Administrator at prime-system | Islamabad

Join our dynamic team at prime-system as a System Administrator. In this vital role, you will act as the crucial link between our Response Center and the Network Operations Center. You will proactively identify and rectify issues within client systems and networks, ensuring optimal stability, security, and productivity for our valued clients.Key Responsibili…

Job Title: Key Account ManagerExperience Required: 6+ yearsLocation: Islamabad/LahoreShift Timings: 5 PM – 2 AM PKT Role OverviewWe are looking for a passionate and results-driven Key Account Manager to lead and manage comprehensive service delivery for one of our key client accounts. This pivotal role is focused on ensuring flawless operations, upholding superior service standards, and enhancing overall client satisfaction.The successful candidate will act as the main point of contact between our client and internal teams, ensuring cohesive collaboration, operational efficiency, and a consistent delivery of excellence. Key ResponsibilitiesServe as the primary point of contact for the client regarding all service delivery issuesOversee and manage the deployment of resources, ensuring high performance, effectiveness, and engagementGuarantee consistent and top-tier service delivery aligned with established SLAs and KPIsDevelop, maintain, and enhance long-lasting client relationshipsProactively pinpoint risks, deficiencies, and opportunities for ongoing improvementEnhance client satisfaction and retention through proactive communication and service evaluationsCollaborate with cross-functional teams (HR, Operations, Finance, etc.) to ensure seamless executionMonitor, assess, and present performance metrics, reports, and insightsEnsure compliance with internal processes, standards, and client expectationsEffectively manage escalations, ensuring timely resolution and stakeholder alignmentRequirementsBachelor’s degree in Business, IT, or a relevant field6+ years of experience in Account Management, Service Delivery, or Client Success rolesPrevious experience with a Managed Service Provider (MSP) or IT services organization is essentialProven track record in managing mid-to-large scale teamsOutstanding communication, presentation, and stakeholder management skillsStrong analytical and problem-solving abilitiesCapability to excel in a fast-paced, client-focused environmentExceptional organizational and multitasking skills

Job Title: Collections SpecialistExperience Required: 3-5 YearsEmployment Type: Full-timeRole SummaryAs a Collections Specialist at prime-system, you will play a pivotal role in managing overdue accounts and ensuring timely collection of outstanding balances. This position demands exceptional communication, negotiation, analytical, and problem-solving skills. You will be tasked with juggling multiple priorities, collaborating with various teams, and adhering to collection laws and company standards.Key ResponsibilitiesProactively contact customers with overdue accounts to remind them of outstanding balances and negotiate payment options.Resolve payment disputes by coordinating with customers, internal departments, or external parties.Develop and implement collection strategies that align with our financial objectives.Analyze account data to spot trends and suggest enhancements to collection practices.Maintain thorough and accurate records of all customer interactions, including call notes and payment commitments.Ensure all processes and changes are documented following formal change management protocols.Escalate complex issues to senior team members or relevant departments as needed.Keep precise, real-time timesheets.Work closely with internal teams to ensure collections processes are integrated with overall business operations.Communicate clearly and consistently with both clients and colleagues.Respond promptly to client inquiries with guidance and information.Actively participate in team meetings, training sessions, and other required engagements.Stay well-informed about the company’s products and services.Ensure compliance with client standards and service expectations.Provide constructive feedback to help improve processes and client satisfaction.Support team members and take on additional tasks as assigned.Performance MetricsYour performance will be assessed through key performance indicators, including Collection Effectiveness Index (CEI), Days Sales Outstanding (DSO), Collection Rate, Aging of Receivables, and more.

Job Title: Project EngineerLocation: Islamabad / Lahore, PakistanJob Type: Full-timeWe are in search of a dedicated and detail-oriented Project Engineer to become a vital member of our innovative team. The ideal candidate will collaborate closely with technical teams to oversee the successful execution of IT projects from start to finish.Key Responsibilities: Assist in the execution of various IT projects, encompassing hardware/software implementations, network enhancements, and system migrations. Prepare and configure a range of technologies including desktops, laptops, POS systems, server hardware, and networking equipment (wireless, switches, and firewalls). Conduct on-site installation of hardware and software deployment, including hypervisors and operating systems. Manage migrations and provide support for client-specific applications. Work alongside Project Managers to outline tasks, set timelines, and ensure timely project completion. Engage proactively with clients, offering regular updates and establishing clear expectations. Provide ongoing technical support to clients throughout the project lifecycle. Accurately document time entries for tickets and tasks using the ticketing system. Create and maintain detailed project documentation, including technical specifications, configurations, and support guides. Collaborate with internal teams, including senior engineers, sales, and support, to ensure seamless project coordination. Perform additional responsibilities as assigned to contribute to the overall success of the organization.

Join our dynamic team at prime-system as a Senior SAP Business One Techno-Functional Consultant. We are seeking a skilled professional to enhance our operations through support, troubleshooting, and optimization of our SAP Business One systems.Key Responsibilities:Deliver technical and functional support for SAP Business One.Identify and resolve system performance issues efficiently.Create, modify, and troubleshoot Crystal Reports to meet business needs.Analyze and fine-tune database queries for optimal performance (SQL Server / SAP HANA).Assist users in overcoming functional and technical challenges across various SAP B1 modules.Investigate system behavior, logs, and integrations to determine root causes of issues.

Join the dynamic team at Prime System Solutions as a Senior Accountant. In this pivotal role, you will oversee comprehensive accounting functions for a specific portfolio, manage the month-end closing processes, and guarantee the accuracy and completeness of financial statements. This position requires a meticulous approach and expertise in accounting software, particularly NetSuite.Key Responsibilities:Prepare and post journal entries to the general ledger, conduct reconciliations, and perform variance analysis to ensure adherence to GAAP standards.Review financial documents to verify accuracy and reconcile accounts.Analyze financial data and offer strategic recommendations to enhance processes and financial performance.Ensure that financial records comply with regulatory standards.Maintain financial systems by accurately coding transactions and proposing improvements.Collaborate with various departments to guarantee the accuracy of financial records.Assist external accounting firms with tax preparation.Support the annual financial statement audit process.Perform additional duties as necessary to support business operations.

Job Title: System and Network Administrator (Level I)Job Type: Full-timeIndustry: Managed Service ProviderTiming: US Time Zone (EST)The System and Network Administrator plays a pivotal role in the management and maintenance of IT infrastructure across a range of client environments. This position requires providing technical expertise in system and network administration to ensure the continuous operation and security of both on-premises and cloud-based systems. You will be responsible for managing a diverse array of systems including networking equipment, servers, firewalls, virtualization technologies, and cloud services, while providing comprehensive support to guarantee business continuity and optimal performance.The ideal candidate will have robust hands-on experience with Microsoft 365, Active Directory, Azure, and various firewall technologies, complemented by a deep understanding of virtualization platforms such as VMWare. Familiarity with remote access tools, monitoring platforms, and ticketing systems is also essential. A proactive approach to troubleshooting and the ability to thrive in a fast-paced, multi-client environment are crucial for success in this role.

The Endpoint Systems Engineer plays a vital role within our IT infrastructure team, overseeing the lifecycle management of all endpoint devices throughout the organization. This position integrates security, operations, and automation, ensuring that every managed device is compliant, up-to-date, and functioning optimally. The ideal candidate will be proficient in RMM tools, skilled in PowerShell scripting for automation, and excel in a dynamic managed services or enterprise IT setting.Key ResponsibilitiesEndpoint Patching & ComplianceDeploy, schedule, and validate operating system and software patches across Windows/macOS endpoints using Kaseya VSA and Datto RMM.Manage patch policies, rings, and compliance baselines through Microsoft Intune.Generate periodic patch compliance reports and propose remediation strategies for devices that do not meet compliance standards.Adhere to patch service level agreements (SLAs) and minimize exposure windows for critical Common Vulnerabilities and Exposures (CVEs).Application ManagementPackage, deploy, and maintain third-party applications across the endpoint fleet utilizing Intune and RMM tools.Oversee application version control, silent installations, and uninstallation processes.Monitor application health and ensure compliance with licensing agreements.Ticketing & Incident ManagementTriage, manage, and resolve endpoint-related support tickets using ConnectWise Manage.Document resolution steps clearly for knowledge base contributions.Appropriately escalate complex issues while upholding SLA commitments.Automation & ScriptingCreate and maintain PowerShell scripts to automate repetitive tasks such as software installations, system health assessments, user provisioning, and reporting.Develop and deploy scripts via RMM platforms for large-scale application across managed endpoints.Asset & Documentation ManagementKeep accurate records of endpoint inventory and configuration through Liongard.Ensure audit trails, change logs, and runbooks are consistently updated.Contribute to internal IT documentation and standard operating procedures (SOPs).Security & ComplianceEnforce endpoint security standards, including antivirus, EDR, encryption, and multi-factor authentication (MFA) policies.Proactively monitor for policy deviations and resolve non-compliant devices.Collaborate with security teams on vulnerability management and endpoint hardening initiatives.

Position Title: Corporate Accounting SupervisorJob Type: Onsite (Lahore/Islamabad)Timing: US Time Zone (EST)Job PurposeIn this pivotal role, you will drive the execution of month-end close activities in collaboration with the Corporate Accounting team, while actively identifying and implementing process enhancements to boost the efficiency, accuracy, and timeliness of our accounting operations.Key ResponsibilitiesOversee monthly, quarterly, and annual closing processes, including journal entry approvals, account reconciliations, and balance sheet analyses.Ensure the precision and completeness of financial records in compliance with Generally Accepted Accounting Principles (GAAP).Generate ad-hoc financial reports and analyses for management as required.Collaborate with the Accounting VP, Director, and Manager to develop and implement process improvements to streamline close schedules and enhance operational efficiency.Support inventory automation initiatives by partnering with cross-functional internal stakeholders.Proactively identify inefficiencies and propose actionable solutions to improve accounting workflows and controls.Assist external auditors by preparing necessary documentation, schedules, and responses to audit inquiries.Maintain adherence to internal controls, accounting policies, and regulatory requirements.

Job Title: Accounts Receivable and Collections SpecialistWorking Hours: 8 AM-5 PM EST (Onsite)Location: Lahore/IslamabadPosition Overview:We are seeking a meticulous and proactive Accounts Receivable and Collections Specialist with robust experience in managing accounts receivable processes, customer invoicing, collections, and account reconciliations. The successful candidate will ensure the timely collection of cash flows, uphold precise financial records, and cultivate strong customer relationships.Key Responsibilities: Oversee the complete collections and receivable cycle, including invoice creation, payment monitoring, aging analysis, and collections. Regularly monitor and reconcile customer accounts, guaranteeing accuracy and prompt resolution of discrepancies. Engage with clients regarding outstanding payments, negotiate payment plans, and follow up on overdue invoices. Generate and maintain accounts receivable reports, including aging reports, cash receipts summaries, and monthly reconciliations. Collaborate with Sales, Operations, and Finance teams to address billing issues and ensure precise invoicing. Assist in month-end and year-end closing activities pertaining to accounts receivable. Support audit requirements by providing necessary documentation and reports as required. Propose process enhancements to optimize the accounts receivable workflow and improve cash collection efficiency.

Job Title: Corporate Consolidation Accounting Supervisor Working Hours: 8 AM-5 PM EST (Onsite)Location: Lahore / IslamabadJob Overview:We are seeking a skilled and motivated Corporate Consolidation Accounting Supervisor to join our dynamic team. This pivotal role reports directly to the Director of Accounting Reporting and will play a key part in overseeing the month-end functions in collaboration with the Corporate Accounting team. The selected candidate will be instrumental in the preparation of the Company’s consolidated financial statements in accordance with US GAAP. This position is ideal for an experienced accounting professional familiar with US-based or international organizations and adept at facilitating cross-border teamwork.The successful candidate will demonstrate a solid accounting background, exceptional attention to detail, and the capability to navigate complex reporting cycles effectively. We are looking for a driven and passionate individual to contribute to our team's success.Key Responsibilities:Ensure the timely and accurate preparation of consolidated financial statements and footnote disclosures in compliance with US GAAP.Create and maintain various schedules to support financial statements and footnote disclosures.Prepare reconciliations and journal entries for intercompany activities elimination, including equity method accounting, fixed assets, leased assets, and POC accounting.Review standalone financial statements of consolidated subsidiaries to ensure accurate disclosures in the Company's financial statements.Leverage the company’s ERP system to create customized reports that enhance data analysis and reconciliations.Contribute ideas and support for process improvements and efficiencies.Assist the corporate accounting team during the month-end close process.Provide necessary documentation and information to external auditors for audits.Qualifications:Bachelor’s degree in accounting; CPA or equivalent international certification is a plus.A minimum of 6–10 years of progressive accounting and reporting experience, including consolidations and US GAAP reporting.Strong technical accounting expertise, particularly in intercompany eliminations.Proficiency in ERP systems (e.g., NetSuite, SAP, Oracle) and advanced Excel/analytical skills.Fluency in English with strong written and verbal communication skills to articulate complex accounting concepts.Excellent organizational skills, attention to detail, and the ability to work effectively under pressure.

Join Delivery Hero as a Senior Key Account Manager where you will play a pivotal role in managing and nurturing key client relationships. We are looking for an experienced professional who thrives in a fast-paced environment and is committed to delivering exceptional service to our partners.

Position Title: Financial Accounting AnalystJob Type: Onsite (Lahore/Islamabad)Working Hours: US Time Zone (EST)We are looking for a skilled and detail-oriented Financial Accounting Analyst to join our team at prime-system. In this critical role, you will manage essential accounting functions and financial reporting for our US-based operations. Your responsibilities will include overseeing month-end closing processes, maintaining general ledger accuracy, and ensuring compliance with US GAAP standards. You will collaborate closely with Financial Planning & Analysis (FP&A) and various cross-functional teams to provide insightful financial analysis that informs our business strategies. The ideal candidate will possess robust accounting experience, proficiency in NetSuite, and a proactive mindset.Key ResponsibilitiesCore Accounting, Close & US GAAPLead month-end, quarter-end, and year-end closing processes, ensuring compliance with US GAAP and timely financial reporting.Oversee general ledger (GL) accounting, including maintenance, review, and reconciliation of GL accounts.Prepare, review, and post journal entries, accruals, and adjustments with proper documentation.Conduct thorough balance sheet and income statement account reconciliations, resolving discrepancies as necessary.Ensure the accuracy and integrity of financial statements and supporting data.Assist with internal and external audits, including preparation of audit schedules and responses to inquiries.Support compliance with internal controls, accounting policies, and regulatory standards.Assist with revenue recognition, expense analysis, and fixed asset accounting where applicable.Financial Planning & Analysis (FP&A)Collaborate with FP&A stakeholders on budgeting, forecasting, and financial modeling activities.Analyze monthly financial performance against budgets and forecasts; identify trends, risks, and key performance drivers.Prepare management reporting packages, dashboards, and ad-hoc financial analyses.Work alongside cross-functional teams to provide financial insights that support operational and strategic initiatives.Systems & ERP SupportUtilize and enhance accounting operations within NetSuite.Maintain and prepare NetSuite reports and saved searches to aid in closing, reconciliation, and management reporting.Support ERP initiatives, including system enhancements and user acceptance testing (UAT).

Job Title: Accounts Receivable and Billing SpecialistExperience Required: 3+ yearsLocation: Lahore/IslamabadShift Timings: 5 PM – 2 AM PKTJob SummaryThe Accounts Receivable and Billing Specialist will oversee the complete invoicing process, ensuring accuracy, compliance, and timely execution for various transaction types, including projects, recurring services, and product orders. This pivotal role supports revenue recognition, maintains financial integrity, and ensures a seamless billing experience for clients. The ideal candidate is detail-oriented, proficient in ERP/CRM systems, and capable of interpreting contracts in a dynamic environment.ResponsibilitiesOversee the invoicing process, ensuring accurate identification, validation, and timely processing of all billable items.Generate invoices for projects, recurring agreements, product orders, and service engagements.Conduct pre-invoice audits to ensure accuracy, contract compliance, and adherence to internal standards.Validate billing data against source documents such as purchase orders, service tickets, and agreements.Apply accurate sales tax and record invoices in the general ledger with correct financial coding.Address client billing inquiries, resolve discrepancies, and collaborate with internal teams (sales, projects, collections).Assist in revenue recognition processes, including deferred revenue and milestone-based billing (preferred).Requirements3-5 years of experience in billing, invoicing, accounts receivable, or financial operations.Ability to accurately interpret contracts, purchase orders, and financial documents.Experience with ConnectWise is essential.Strong proficiency in Microsoft Excel and Office applications.Experience with ERP/CRM systems (e.g., Microsoft Dynamics GP/365 preferred).Exceptional attention to detail, analytical thinking, and time management skills.Excellent written and verbal communication skills for client interactions.Ability to thrive in a fast-paced, deadline-driven environment with multiple priorities.

Join us at Prime System as a seasoned L2 Endpoint Systems Engineer, dedicated to enhancing our endpoint engineering team with a robust emphasis on patch management and endpoint operations. This pivotal role involves close collaboration with our team to ensure that all endpoint devices remain secure, compliant, and in optimal operational condition throughout our organization.The ideal candidate will possess a hands-on approach, be ticket-driven, and thrive in either a Managed Service Provider (MSP) or enterprise environment. You will be expected to make immediate contributions to our patching initiatives and assist in clearing a backlog of deployments in Liongard.Key Responsibilities:Endpoint Patching & MaintenanceExecute patches and updates for client systems utilizing Kaseya VSA.Administer and implement operating system and application patches via Microsoft Intune.Facilitate patching tasks with Datto RMM, which includes monitoring, troubleshooting issues, and confirming successful deployments.Create and uphold patch compliance reports to guarantee systems adhere to security and compliance protocols.Endpoint Management & AutomationDeploy, update, and oversee third-party applications on endpoint devices.Utilize PowerShell scripting for automating endpoint tasks, enhancing efficiency, and resolving recurring challenges.Ensure endpoint performance, stability, and security across diverse environments.Ticketing & Operational SupportAddress and resolve incidents, service requests, and patch-related inquiries through the ConnectWise ticketing system.Independently manage L2-level tasks while escalating complex concerns when necessary.Adhere to established SLAs and operational procedures in a high-volume, ticket-driven setting.Asset Management & Documentation (Liongard Focus)Ensure precise endpoint documentation and asset visibility using Liongard.Assist with remediating an existing backlog of Liongard deployments, which includes: Assessing and rectifying failed or incomplete inspectionsRe-establishing connections and configurationsCleaning and validating asset dataConfirm that endpoint configurations and asset records are up-to-date and trustworthy.

Join the forefront of the translation and interpretation sector with EMPIRE GROUP, the UK's premier provider in this field. We are actively seeking a dedicated Operations Manager to become part of our dynamic team at our office situated in Phase 7, Bahria Town, Islamabad. The successful candidate will play a pivotal role in strategizing, enhancing operational efficiency, managing resource procurement, and ensuring compliance with industry standards. You will have the opportunity to mentor team members, elevate customer service quality, and instill best practices throughout the organization.Key Responsibilities: Oversee operations to ensure they are executed efficiently and cost-effectively. Enhance operational management systems, processes, and best practices. Ensure organizational processes comply with legal regulations. Analyze financial data for profitability improvement. Manage financial budgets and forecasting. Conduct quality control and monitor production KPIs. Implement policies effectively and uphold company values. Develop, implement, and review operational policies and procedures. Foster a company culture that champions performance and morale. Ensure all legal and regulatory documentation is maintained and compliant. Collaborate with management in the UK & PK to define core values, mission, and strategic goals. Identify challenges and opportunities for growth within the company. Build and maintain partnerships with other organizations.

Position: Procurement AnalystLocation: Islamabad, Pakistan Working Hours: 5 PM - 2 AM PKTOverviewWe are looking for a meticulous and organized Procurement Analyst to enhance our procurement operations. This role is pivotal in overseeing daily procurement tasks, coordinating across departments, and ensuring the accuracy of data and process efficiency. The successful candidate will manage order processing, vendor communication, license management, and ticket tracking while thriving in a dynamic environment. Strong communication skills and the capability to collaborate with sales, technical, and management teams are essential.Key ResponsibilitiesOversee comprehensive order processing, which includes monitoring order status, updating records, and executing approved quotes promptly.Serve as the main contact for procurement inquiries, effectively managing communications through emails and Teams, and facilitating collaboration among sales, technical, billing, and management teams.Maintain ticket workflows by managing reminders, conducting regular updates, and ensuring timely documentation and status reporting.Conduct monthly credit card reconciliations to support accurate billing and documentation.Regularly review and clean up sales orders and opportunities to maintain data integrity.Follow up on pending tickets and ensure that all outstanding items are actively addressed.Process various configuration and procurement tickets, including server warranties and software licenses.Manage Microsoft license requests and ensure compliance with internal procurement processes.Generate shipping labels and organize procurement documentation to align with internal standards.Engage in daily huddles, weekly check-ins, and monthly operational meetings, ensuring accountability for regular tasks.Qualifications3-5 years of experience in procurement, operations, or order management roles.Proven ability to handle high-volume administrative and operational tasks efficiently.Familiarity with ticketing systems, CRM tools, or procurement platforms.Advanced skills in Microsoft Office, particularly Excel, Outlook, and Teams.Experience in vendor coordination and license management is a plus.

Our Mission and OpportunityAt brightwheel, we believe that early education is pivotal in shaping the future of children and supporting working families. With a vast $175 billion market still in need of modern technological solutions, brightwheel stands out as the largest and fastest-growing platform in early education, earning the trust of millions of educators and families daily. Recognized as a three-time Cloud 100 company, we are backed by esteemed investors, including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.Our TeamOur team is comprised of passionate, talented individuals who prioritize customer satisfaction. We live our Leadership Principles in every aspect of our work and culture. Our distributed workforce spans across all US time zones, complemented by select offices both domestically and internationally.Who You AreAs a driven sales leader, you excel at nurturing high-performing teams. You're committed to ambitious goals and take accountability for achieving remarkable outcomes. With a growth mindset, you constantly seek improvement through coaching, process enhancements, and innovative strategies. You take full ownership of projects, ensuring successful execution from start to finish, and are energized by the prospect of establishing our new Sales Development team in Pakistan.What You’ll DoLead, coach, and develop a high-performing team of 8–10 Sales Development Representatives (SDRs), fostering a culture of accountability and collaboration.Facilitate hiring processes and growth within the SDR organization, focusing on attracting and retaining top talent.Take ownership of significant objectives aimed at generating new business opportunities.Utilize analytical tools and dashboards to monitor performance, identify areas for improvement, and drive enhancements at both the team and individual levels.Introduce daily routines and process optimizations to boost SDR productivity and conversion rates.Collaborate effectively with Account Executives and cross-functional teams to ensure seamless customer transitions and exceptional experiences.Assist SDRs in skill development for their long-term career progression.

Position Overview:As a Level II Network Engineer, you will play a pivotal role in ensuring the technical success of our clients through expert support and innovative solutions. This position comes with increased responsibilities, including diagnosing intricate issues, implementing effective solutions, and working closely with both clients and internal teams.Core Responsibilities: Deliver expert technical assistance to clients, effectively resolving complex hardware, software, and network challenges. Diagnose and address escalated incidents and service requests swiftly and efficiently. Be available to provide on-site support at client locations when necessary. Oversee and manage client IT infrastructure to guarantee optimal functionality and reliability. Execute and supervise routine maintenance tasks, updates, and system enhancements. Lead initiatives to resolve complicated IT occurrences, documenting root causes, and instituting preventive measures. Mentor Level I engineers in troubleshooting and resolution techniques. Assist in the planning and execution of IT projects, including system upgrades, migrations, and implementations. Maintain detailed documentation of client environments, configurations, and support processes. Contribute actively to the creation of the knowledge base and training resources. Engage directly with clients to ascertain their technical needs and provide proactive solutions. Communicate clearly with clients, offering status updates, technical insights, and recommendations. Perform additional responsibilities as assigned by management to enhance the overall success of the organization.

We are looking for a talented and seasoned IT Administrator to oversee and enhance our organization’s IT infrastructure. The successful candidate will possess a solid foundation in network and systems administration, complemented by practical experience with firewalls, intricate network settings, and Microsoft technologies. This is an onsite position located in Lahore, with evening and night shift hours.Key Responsibilities:Administer and maintain the network infrastructure, including LAN/WAN, routers, switches, and wireless systems.Configure, monitor, and troubleshoot firewalls and other security systems.Manage Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and Exchange.Ensure optimal system performance, availability, and security across all platforms.Monitor and respond to system alerts and incidents during shift hours.Conduct regular backups and disaster recovery testing.Maintain comprehensive documentation for systems, configurations, and procedures.Collaborate with other IT staff to support users and resolve technical issues.Implement and enforce IT policies and procedures.