Security Operations Center Analyst

Description:The Security Analyst I position plays a vital role within our organization. The primary responsibility involves monitoring customer environments for security incidents. This entails assessing the scope of threats, evaluating their business impact, and recommending the best course of action to mitigate and resolve issues. The Cybersecurity Technic…

Grade: L1 Location: Islamabad, Islamabad Capital Territory, Pakistan Application Deadline: 30 April 2026 Role overview The Cyber Security Operations Center Specialist helps protect Pakistan Mobile Communication Limited (PMCL) from cyber threats. This role centers on monitoring security events with tools such as SIEM and EDR, identifying potential incidents, and working with stakeholders to respond and reduce risks. The specialist reports to the Stream Head of Cyber Security and collaborates with a team of 10 professionals. Main responsibilities Identify, categorize, prioritize, and investigate security events quickly, following established triage and response procedures. Analyze logs from sources such as firewalls, network devices, infrastructure servers, and threat intelligence platforms. Monitor event queues for possible security incidents using Enterprise Security Management tools, ensuring processes are followed. Conduct initial investigations and triage of incidents, escalating or closing cases as needed. Maintain detailed shift logs, document activities, and communicate findings clearly to tier 2 analysts. Stay updated on emerging threats and vulnerabilities through ongoing research and intelligence gathering. Handle additional tasks as outlined in the console monitoring procedure.

Role Overview Pakistan Mobile Communication Limited (PMCL) is hiring a Cyber Security Operations Specialist in Islamabad. This position focuses on protecting the company’s digital assets and infrastructure. The role involves identifying security vulnerabilities, responding to incidents, and applying measures to secure sensitive information.

Join our dynamic team as a NOC Engineer (Network Operations Center Engineer) at prime-system, where you will play a pivotal role in ensuring a stable and secure IT environment for our clients. In this critical position, you will proactively address and resolve potential issues, ensuring optimal network performance while performing routine maintenance on network devices. Your ability to adhere to best practices, anticipate challenges, and effectively manage high-pressure situations will be essential in delivering exceptional customer service. Key Responsibilities: · Utilize scripting and automation tools to enhance processes and minimize the time spent on troubleshooting issues.· Design and implement automation solutions aimed at reducing failure rates and the need for engineer intervention in ticket resolution.· Create innovative tools that empower engineers to address issues more efficiently and swiftly.· Develop self-service solutions for clients to independently manage common problems.· Draft proformas for each automation initiative to evaluate potential time or cost savings, work completion timelines, and the anticipated return on investment (ROI).· Securely maintain a repository of scripts.· Generate regular progress reports on automation initiatives.· Create customized reports for the NOC and Service Desk using tools such as Power BI and BrightGauge.· Automate patch management for Windows, third-party applications, and Mac systems using tools like Kaseya VSA, Addigy, and Intune.· Oversee and update the RMM platform, Kaseya, along with the analytics platform, BrightGauge.· Provide automated reports on patch statuses and endpoint compliance.· Collaborate with other IT teams to ensure smooth integration of automation solutions with existing systems and workflows.· Maintain comprehensive documentation of automation scripts, tools, and procedures.· Offer technical support and guidance to clients and colleagues regarding automation strategies and best practices.

Grade Level: L2Location: IslamabadLast date to apply: 3rd April, 2026 About the Role:As an Expert in Vendor Management within Call Center Operations, you will play a pivotal role in enhancing the efficiency of vendor inbound operations. Your primary responsibility will be to ensure a smooth integration between external vendors and internal stakeholders, optimizing performance and service delivery.This position reports directly to the Manager of Vendor Operations (Call Center & Back Office).Key Responsibilities:Oversee and manage nationwide assigned segment/queue operations, ensuring that performance targets are consistently achieved.Collaborate with support departments to address runtime issues and manage reporting and statistics efficiently.Conduct regular performance checks, monitor Service Level (SL) and Average Handling Time (AHT) metrics, and analyze operational data to provide constructive feedback to both vendors and internal teams for enhancing quality standards, First Call Resolution (FCR), Net Promoter Score (NPS), and other key performance indicators (KPIs).Validate invoices, perform blackout checks, and process billing, including sanity checks on reported hours and downtime.Forecast call volumes and plan as well as execute outbound projects according to stakeholder requirements.Manage CMS and skill sets, including login creation, database administration, and account management aligned with agreed Full-Time Equivalents (FTEs).Identify productivity issues and implement corrective measures to mitigate drops in SL, quality, NPS, and FCR.Ensure all business partners are well-informed of company policies, procedures, and codes of conduct.Monitor vendor operations to ensure compliance with Jazz HSSE policies.Handle any additional tasks, requirements, or projects as needed.Provide round-the-clock operational support. At Jazz, we are committed to diversity and inclusion, fostering a workplace where everyone can thrive.

Who We Are:Motive empowers those managing physical operations by providing innovative tools that enhance safety, productivity, and profitability. For the first time, safety, operations, and finance teams can oversee their drivers, vehicles, equipment, and fleet-related expenditures through a unified system. Coupled with industry-leading AI, the Motive platform offers comprehensive visibility and control, significantly minimizing manual workloads through automation and simplification of tasks.With nearly 100,000 customers ranging from Fortune 500 companies to small businesses, Motive serves a diverse array of sectors, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and public services.Visit gomotive.com to learn more.About the Role: Step into the role of Business Strategy & Operations Analyst II at Motive, where you'll be pivotal in driving innovation, efficiency, and scalability within our Sales Operations team. As a strategic partner to Sales and GTM leaders, you'll leverage data, optimize processes, and foster cross-functional collaboration to enhance performance across the revenue organization.This high-impact position is ideal for individuals who thrive in dynamic environments, enjoy tackling complex challenges with data, and are passionate about supporting a rapidly growing B2B SaaS enterprise.What You’ll Do: Deliver Data-Driven Insights: Analyze sales performance, funnel metrics, and operational KPIs to support informed decision-making.Own Dashboards & Reporting: Develop and maintain scalable dashboards using tools such as Google Sheets, Tableau, or Salesforce to provide actionable insights.Support Strategic Projects: Assist in territory planning, pipeline management, and other key initiatives.

Position: Procurement AnalystLocation: Islamabad, Pakistan Working Hours: 5 PM - 2 AM PKTOverviewWe are looking for a meticulous and organized Procurement Analyst to enhance our procurement operations. This role is pivotal in overseeing daily procurement tasks, coordinating across departments, and ensuring the accuracy of data and process efficiency. The successful candidate will manage order processing, vendor communication, license management, and ticket tracking while thriving in a dynamic environment. Strong communication skills and the capability to collaborate with sales, technical, and management teams are essential.Key ResponsibilitiesOversee comprehensive order processing, which includes monitoring order status, updating records, and executing approved quotes promptly.Serve as the main contact for procurement inquiries, effectively managing communications through emails and Teams, and facilitating collaboration among sales, technical, billing, and management teams.Maintain ticket workflows by managing reminders, conducting regular updates, and ensuring timely documentation and status reporting.Conduct monthly credit card reconciliations to support accurate billing and documentation.Regularly review and clean up sales orders and opportunities to maintain data integrity.Follow up on pending tickets and ensure that all outstanding items are actively addressed.Process various configuration and procurement tickets, including server warranties and software licenses.Manage Microsoft license requests and ensure compliance with internal procurement processes.Generate shipping labels and organize procurement documentation to align with internal standards.Engage in daily huddles, weekly check-ins, and monthly operational meetings, ensuring accountability for regular tasks.Qualifications3-5 years of experience in procurement, operations, or order management roles.Proven ability to handle high-volume administrative and operational tasks efficiently.Familiarity with ticketing systems, CRM tools, or procurement platforms.Advanced skills in Microsoft Office, particularly Excel, Outlook, and Teams.Experience in vendor coordination and license management is a plus.

Grade: L2/L3 Location: Islamabad, Islamabad Capital Territory, Pakistan Application Deadline: April 30, 2026 Role overview Pakistan Mobile Communication Limited (PMCL), known as Jazz, is hiring a Telecommunications Network Security Specialist in Islamabad. This position focuses on strengthening the security of core telecom infrastructure, with a particular emphasis on signaling systems and the secure integration of virtualization and cloud-native functions such as NFVI and 5G. The role involves defending against threats to SS7, Diameter, 4G EPC, and 5G Service-Based Architecture, while supporting the safe adoption of new technologies. Reporting to the Manager of Architecture & Cloud Security, the specialist will work alongside a team of 15 security professionals. Main responsibilities Secure signaling networks for SS7, Diameter, and 5G SBA. Deploy signaling firewalls and anti-fraud controls to address SMS, voice, and roaming attacks. Monitor and respond to threats such as location tracking (ATI abuse), SMS interception, and call redirection or spoofing. Maintain secure interconnections with roaming partners and third-party organizations. Design and enforce security protocols for EPC components (MME, SGW, PGW, HSS) and 5G Core elements (AMF, SMF, UPF, AUSF, UDM, NRF). Implement security controls that align with 3GPP standards. Protect APIs within the 5G SBA architecture using OAuth2, TLS, and API gateways. Conduct security hardening for virtual and cloud-native network functions (VNFs and CNFs). Safeguard NFV infrastructure, including OpenStack, Kubernetes, and containers. Apply micro-segmentation and zero-trust models to the telecom network. Enable workload protection for CNFs and VNFs. Integrate telecom workloads with cloud security solutions for both public and private cloud environments. Monitor telecom-specific threats using SIEM and SOC platforms. Feed telecom probes and logs (signaling, GTP, Diameter) into the SOC for analysis. Lead incident response for telecom network breaches. Conduct proactive threat hunting focused on telecom fraud and signaling misuse. Define and maintain the overall telecom security architecture. Evaluate and deploy telecom security tools, including signaling firewalls for SS7, Diameter, and 5G, DDoS mitigation systems, and IDS/IPS for telecom protocols.

Grade: L2 Location: Islamabad, Islamabad Capital Territory, Pakistan Application Deadline: April 26, 2026 Role overview Pakistan Mobile Communication Limited (PMCL) is hiring a Senior Application & Product Security Expert to lead secure design, development, and deployment of digital products. This position centers on embedding security practices across the Software Development Lifecycle (SDLC), safeguarding APIs and microservices, and defending products against new cyber threats. The role reports to the Stream Head of Cyber Security and collaborates with a team of 11 specialists. Key responsibilities include identifying vulnerabilities in software applications, conducting detailed security analyses, and implementing effective security controls for applications and products. Main responsibilities Define and lead the Application Security (AppSec) strategy for all product lines. Establish and oversee secure SDLC (SSDLC) frameworks. Develop policies, standards, and secure coding guidelines. Align AppSec initiatives with enterprise risk management and business objectives. Conduct threat modeling for applications and platforms using STRIDE, attack trees, and similar methods. Review and validate secure architectures for: Web and mobile applications APIs and microservices Cloud-native platforms Promote compliance with OWASP standards including Top 10, ASVS, and API Top 10. Integrate security into CI/CD pipelines using SAST, DAST, SCA, and IAST techniques. Automate security testing and enforce security policies. Work closely with DevOps teams to embed security early in the development process (shift-left approach). Set up security gates and release criteria for software deployments. Protect externally facing products and services. Implement API security controls with a focus on: Authentication (OAuth2, JWT) Rate limiting and bot protection Defend against threats such as: Injection attacks Broken authentication Business logic abuses Ensure security for Android and iOS applications, including: Reverse engineering protection Runtime protection (RASP)

Join PackageX as an Application Security Engineer and play a pivotal role in safeguarding our applications from potential threats. You will be responsible for identifying vulnerabilities, recommending solutions, and helping ensure our software products meet the highest security standards.

Grade: L1 Location: Islamabad, Islamabad Capital Territory, Pakistan Application Deadline: April 30, 2026 Role overview The Cloud & AI Security Specialist at Pakistan Mobile Communication Limited (PMCL) plays a key role in protecting both cloud environments and AI/ML systems from evolving cyber threats. This position focuses on securing cloud infrastructure, applications, and data pipelines, as well as safeguarding AI models from misconfigurations, adversarial attacks, and data breaches. Maintaining compliance and ensuring system resilience are central to the work. The specialist reports to the Manager of Architecture & Cloud Security and collaborates with a team of 15 professionals. Main responsibilities Design and implement secure architectures for cloud platforms, including AWS, Azure, and GCP. Apply security best practices in: Identity & Access Management (IAM) Network segmentation (such as VPCs and private endpoints) Data encryption (at rest, in transit, and key management) Deploy and manage cloud security tools, including CSPM, CWPP, and CIEM. Conduct cloud security posture assessments and implement hardening measures. Secure AI/ML pipelines throughout the data lifecycle: ingestion, training, deployment, and inference. Address AI-specific threats, including: Data poisoning Model inversion or extraction Adversarial attacks Implement controls for model integrity, versioning, and secure APIs for AI services. Protect training datasets and sensitive information. Develop detection rules for AI-related abuse patterns. Ensure compliance with standards and regulations such as ISO 27001, NIST, CIS benchmarks, GDPR, and local laws. Conduct risk assessments for cloud and AI deployments. Define policies for responsible and secure use of AI. Inclusion and diversity JazzWorld is an equal opportunity employer. The company values diversity and is committed to fostering an inclusive workplace for all employees.

Grade: L1 Location: Islamabad, Islamabad Capital Territory, Pakistan Application Deadline: 30 April 2026 Role overview The Application Security Specialist & Penetration Tester plays a key part in protecting Jazz’s digital assets. This position focuses on identifying and addressing security risks across applications, APIs, and digital portals. Reporting to the Stream Head of Cyber Security, this specialist works closely with a team of 11 colleagues to analyze, test, and strengthen application security controls. The goal is to maintain the integrity and security of the organization’s digital presence. What you will do Design, develop, and maintain an application security framework for Jazz’s digital platforms. Identify vulnerabilities in custom-built security systems, web portals, dashboards, and user-facing applications. Conduct security testing on Jazz services before launch. Perform regular security audits to ensure ongoing compliance. Apply security measures to protect applications from internal and external threats. Find and fix bugs or errors in the source code of Android and iOS mobile applications. Analyze application communication to monitor host servers and IP addresses. Implement preventive strategies to keep sensitive information secure. Collaborate with internal stakeholders to align security controls with business needs. Our commitment JazzWorld values diversity and inclusion, creating an environment where every employee has the opportunity to thrive.

Join AireSpring as a Fortinet Security Specialist (Tier 2) and play a pivotal role in addressing our clients' security needs. This position involves implementing FortiNet solutions, migrating existing firewalls to newly deployed FortiNet appliances, and conducting initial configurations and user acceptance testing. As a key member of our team, you will configure and support integrations with third-party applications, troubleshoot and resolve issues with FortiNet implementations, handle change requests, and monitor security appliances.Your responsibilities also include proactively improving security implementations, responding to security notifications, and ensuring a positive service experience for both customers and agents. Stay updated on the latest FortiNet products and services to enhance our security offerings and practices.Specific responsibilities include:Identifying and resolving potential and actual security problems.Defining access privileges and control structures to protect systems.Reporting abnormalities and security violations.Conducting periodic audits to identify security violations and inefficiencies.Implementing and maintaining security controls to upgrade systems.Preparing performance reports and communicating system status to users and customers.Maintaining service quality by adhering to organizational standards.Enhancing technical knowledge through educational workshops and publications.Contributing to team success by achieving related results.Performing troubleshooting on active accounts.Utilizing knowledge of FortiManager, FortiAnalyzer, and FortiPortal.

Role Overview Pakistan Mobile Communication Limited (PMCL) is seeking a Cyber Security Specialist with a focus on Identity and Access Management (IAM) and Privileged Access Management (PAM). This position is based in Islamabad, Islamabad Capital Territory. Main Responsibilities Plan and deliver security solutions that protect critical business assets through effective IAM and PAM practices. Work with teams across the company to implement security policies and procedures. Conduct risk assessments related to access management and identify areas for improvement. Design and refine access controls to prevent unauthorized access and support compliance with industry standards. Impact This role plays a key part in strengthening the organization’s security posture and reducing risks tied to unauthorized access.

Conducting outbound calls to set appointments, facilitate live transfers, and generate sales for our esteemed clients.Upholding a positive, empathetic, and professional demeanor towards customers at all times.Responding swiftly to customer inquiries regardless of the communication channel (email, phone, chat, etc.).Effectively acknowledging and resolving customer complaints to enhance satisfaction.Possessing comprehensive knowledge of our products to provide accurate and timely answers to customer questions.Managing appointment scheduling, processing orders, forms, applications, and requests efficiently.Maintaining detailed records of customer interactions, transactions, comments, and complaints.Collaborating and communicating with team members as necessary to ensure seamless operations.Offering constructive feedback on the efficiency of the customer service process to drive continuous improvement.Ensuring customer satisfaction through professional and prompt customer support.

Join Translation Empire as an Assistant Operations Manager and become a pivotal part of our dynamic team! We seek an agile leader and a quick learner capable of adapting to evolving challenges and transforming team dynamics for optimal performance. Key Responsibilities:Oversee a team of 50 to 60 employees, ensuring effective department management.Execute departmental operations efficiently within the allocated resources, including leave and shift management.Empower team members to deliver exceptional performance according to defined roles and responsibilities.Establish and uphold customer service standards through recognized benchmarks.Conduct regular progress and development meetings with staff to foster growth.Maintain strong follow-up on ongoing projects to ensure timely completion.Develop a performance-driven team focused on achieving assigned targets.Create a professional and equitable work environment for all team members.Implement company policies and procedures effectively.Regularly review KPIs, conduct performance analyses, and identify areas for improvement.Assess training needs and facilitate staff development for future roles.Drive operational enhancements and contribute to business development initiatives.Design and improve processes for the betterment of the business.

Grade: L1 Location: Islamabad Application deadline: 26 April 2026 Role overview Pakistan Mobile Communications Limited (PMCL) is hiring an HLR & VAS Operations Specialist for its Islamabad office. The role focuses on managing and improving HLR (Home Location Register) and Value-Added Services (VAS) operations. Integrating digital and AI-driven solutions is a key part of this position, aiming to enhance both network performance and customer experience. The specialist acts as a bridge between traditional network management and new digital methods, helping to ensure the network remains reliable and ready for future demands. This position reports to the Manager, HLR/VAS Planning & Operations, and leads a team of 12. Main responsibilities HLR & VAS System Management: Oversee daily operations, maintenance, configuration, and troubleshooting for HLR, HSS, SMSC, Smart Care/CEM, and other VAS platforms. Performance Optimization & Monitoring: Track network performance, identify bottlenecks, and implement improvements to maintain strong service delivery and high availability across HLR and VAS systems. Digitalization Initiatives: Find opportunities to automate routine HLR and VAS tasks using scripting languages (such as Python or Perl) and automation tools, reducing manual work and improving efficiency. Data Analysis & Reporting: Use SQL, Oracle, or similar tools to extract and analyze operational data. Support performance improvement, capacity planning, and digitalization by preparing detailed reports on network health, performance, and digital initiatives. Incident Management & Resolution: Take ownership of incidents, troubleshoot complex HLR and VAS issues, and coordinate with internal teams and vendors for timely resolution and Root Cause Analysis (RCA). Process Improvement: Propose and implement new digital tools and methods to improve operational processes. Documentation: Keep accurate and current documentation for all network processes and configurations.

Translation Empire is seeking a meticulous Call Quality Analyst to oversee and assess customer interactions, guaranteeing adherence to the highest service quality standards and compliance regulations. The successful candidate will be responsible for analyzing calls, delivering constructive feedback, and fostering the ongoing enhancement of our customer service teams. We value strong analytical capabilities and effective communication skills to convey feedback in a constructive manner.Key Responsibilities: Monitor inbound and outbound calls to evaluate employee performance and service standards. Assess customer interactions focusing on accuracy, communication effectiveness, and compliance with company policies. Document call evaluations and maintain comprehensive performance metrics records. Provide actionable feedback to customer service representatives to improve communication and service delivery. Collaborate with team leaders to design coaching sessions and training initiatives. Identify trends in customer interactions to propose process enhancements. Ensure adherence to company policies and relevant industry regulations. Work with cross-functional teams to implement quality initiatives aimed at increasing customer satisfaction. Generate and interpret quality reports, including call quality scores and customer feedback. Communicate findings and actionable insights to management for informed decision-making. Participate in calibration sessions to maintain consistency in quality evaluations across teams. Assist in refining call scripts and communication guidelines to enhance customer interactions.

Job Title: Senior Financial Planning & Analysis AnalystWorking Hours: 8 AM-5 PM EST (Onsite)Location: Lahore / IslamabadPosition Overview:We are actively seeking a qualified Senior Financial Analyst with 7 to 8 years of solid experience in financial planning, budgeting, forecasting, and analytics-driven decision support. The successful candidate will possess exceptional analytical skills, strong business insights, and the capability to convert intricate financial data into actionable insights for executive teams.Key Responsibilities:Oversee the budgeting, forecasting, and financial planning processes, ensuring precision and alignment with corporate objectives.Perform variance and trend analysis, as well as financial modeling to facilitate informed strategic decisions.Develop and present management reports, dashboards, and financial insights to senior leadership.Assess financial performance by monitoring KPIs and pinpointing areas for enhancement.Assist with investment strategies through ROI analysis, cost-benefit assessments, and scenario modeling.Collaborate with diverse teams (Operations, Sales, HR, etc.) to synchronize financial plans with the organization's strategy.Guarantee the accuracy and compliance of financial data, facilitating audits when necessary.Propose process improvements to boost efficiency and reporting standards.

E-commerce Operations ExpertGrade Level: L2/L3Location: IslamabadApplication Deadline: 27th March 2026About the Role:The E-commerce Operations Expert will be responsible for overseeing the operational success of the ZARR marketplace, managing various aspects of the e-commerce lifecycle. This includes catalog management, website merchandising, campaign execution, order operations, and partner collaboration.Applicants should have extensive experience with Shopify (preferably Shopify Plus) and a thorough understanding of e-commerce workflows. This ensures the platform functions smoothly, products are showcased effectively, and operational processes enhance customer satisfaction and revenue growth.You will collaborate with Growth, Marketing, Product, and Operations teams to enhance product visibility, maintain catalog integrity, execute campaigns, and streamline operational workflows, all aimed at improving conversion rates, customer satisfaction, and Gross Merchandise Value (GMV) performance.Key Responsibilities:Website & Platform Operations:Oversee daily operations of the ZARR website (Shopify/Shopify Plus) to ensure platform stability and a seamless customer experience.Manage homepage merchandising, collections, navigation, and campaign placements to optimize product discovery and conversion rates.Monitor website functionality across both web and mobile platforms, including product pages, collections, filters, and navigation.Coordinate with Product and Tech teams to address bugs, implement feature enhancements, and support platform improvements.Prepare operational readiness for significant campaigns, seasonal events, and product launches.Catalog & Product Operations:Maintain catalog health across the platform, focusing on product listings, pricing accuracy, inventory levels, and product attributes.Manage product uploads, updates, and categorization to ensure optimal product discoverability and merchandising quality.Identify catalog issues, such as missing images, incorrect pricing, out-of-stock items, and incomplete product data.Assist in onboarding new brands and facilitate the seamless integration of their catalogs into the marketplace.Ensure catalog accuracy to foster customer trust and enhance sales.