Technical Support Officer at Inbox Business Technologies | Islamabad

Join Inbox Business Technologies, a premier provider in Information Technology and Services, as a Technical Support Officer. In this role, you will deliver exceptional technical assistance and support to our clientele, ensuring swift resolution of any technical challenges they encounter.The perfect candidate will possess outstanding problem-solving capabilit…

Inbox Business Technologies is seeking a dynamic Assistant Manager – International Sales to enhance our B2B solution/service selling capabilities within an IT Services / System Integrator (SI) / Managed Service Provider (MSP) framework. This role involves substantial proposal development and necessitates adept stakeholder coordination, a solution-oriented approach, and the ability to facilitate international customer interactions concerning cloud infrastructure, cybersecurity, ERP ecosystems (Oracle / SAP / Odoo), and other related IT services.ResponsibilitiesDrive the execution of international sales for IT Services / SI / MSP products and solutions.Identify and engage potential clients, transforming their needs into opportunities, tailored solution narratives, and compelling business cases.Collaborate closely with internal teams (pre-sales, delivery, product, finance, etc.) to gather insights and inputs.Develop and oversee the creation of high-quality proposals, including:Responses to RFPs/RFQs, SoWs, and compliance matrices (as relevant).Commercial and technical proposal packaging (with stakeholder collaboration).Create impactful client presentations and pitch decks that resonate with the solution's value proposition.Support account-level coordination to ensure efficient communication and alignment among stakeholders.Maintain opportunity hygiene and follow-ups, utilizing CRM tools as required.Conduct market and competitive analysis to refine strategic positioning (desirable).Exhibit strong ownership, prioritization, and execution in a target-driven environment.RequirementsA Bachelor’s degree in Business, IT, Engineering, Management, or a related field.At least 5 years of experience in a relevant role within an IT Services / SI / MSP / Tech Consulting environment.Proven experience in proposal development and delivering customer-facing presentations.Understanding of B2B solution/service selling and stakeholder-driven sales support.Exceptional communication, coordination, and documentation skills.Willingness to work on-site in Islamabad (remote work is not preferred).Preferred Attributes (Desirable)Familiarity with solutions in Cybersecurity, Cloud Infrastructure, and ERP ecosystems (Oracle / SAP / Odoo), as well as licensing and managed services.Strong ability in PowerPoint and proposal storytelling (structuring, clarity, persuasive writing).Analytical mindset and experience in reporting.Knowledge of bid/RFP portals and structured proposal workflows.Experience with CRM tools.Equal Opportunity Employer

Inbox Business Technologies is seeking a Senior Implementation Consultant – Jira Service Management (ITSM) to spearhead comprehensive implementations and configurations of Jira Service Management solutions. This pivotal role demands a robust combination of technical skills and a deep understanding of ITSM processes to craft scalable, efficient, and customer-focused solutions.The successful candidate will engage closely with stakeholders to transform business needs into technical configurations while ensuring compliance with ITIL best practices and delivering high-quality results.Key ResponsibilitiesLead the implementation and configuration of Jira Service Management solutions.Design and configure ITSM workflows encompassing Incident, Request, Problem, Change, and Assets/CMDB.Oversee the management and maintenance of JSM Assets schemas and relationships.Execute third-party integrations utilizing REST APIs and marketplace tools.Translate business requirements into scalable technical solutions.Configure SLAs, queues, automations, forms, and service portals.Assist in testing phases, including QA, UAT, go-live, and post-production enhancements.Mentor and guide junior consultants, fostering knowledge sharing and ensuring quality delivery.Collaborate with cross-functional teams to guarantee smooth project execution.

Role OverviewTranslation Empire PK is in search of a passionate Technical Recruiter Intern to join our dynamic talent acquisition team. In this pivotal role, you will play an essential part in sourcing, evaluating, and engaging elite technical candidates, ensuring they resonate with our company’s vision and culture. This position is perfect for proactive individuals who are enthusiastic about learning and have a keen interest in the field of technical recruitment.Key Responsibilities: Support the complete recruitment lifecycle for technical positions, including sourcing, screening, and arranging interviews. Collaborate closely with hiring managers to comprehend team needs, technical specifications, and cultural fit. Conduct preliminary assessments to evaluate candidates’ technical competencies and experience. Utilize recruitment platforms such as Workable ATS, LinkedIn, and other professional networks to discover potential talent. Assist in developing and sustaining talent pipelines for crucial technical roles. Contribute to enhancing recruitment processes for improved candidate experiences and efficiency. Stay informed on recruitment trends and advancements in the technical industry to attract top talent.

Job OverviewJoin Translation Empire PK as a Junior Technical Recruiter, where you'll play a crucial role in our talent acquisition efforts. You will oversee the complete recruitment process for technical positions, identifying and securing exceptional candidates who align with our mission and culture. This role requires a proactive mindset, exceptional interpersonal skills, and a solid grasp of technical domains.Key Responsibilities:Oversee the entire recruitment lifecycle for technical roles, including sourcing, screening, interviewing, and onboarding candidates.Collaborate with hiring managers to comprehend their team's needs, technical requirements, and cultural fit.Serve as a trusted advisor to hiring managers by providing market insights, salary benchmarks, and strategic hiring recommendations.Work alongside HR and hiring managers to enhance recruitment processes and ensure a high-quality, inclusive candidate experience.Conduct thorough interviews to evaluate candidates’ technical skills, experiences, and cultural alignment.Lead and mentor junior recruiters, sharing best practices to foster their professional development.Utilize platforms like Workable ATS, LinkedIn, and professional networks to source top candidates.Establish and maintain strong talent pipelines for critical technical roles to meet future demands.Stay informed about recruitment trends, salary benchmarks, and the tech industry to attract and secure top talent.

Key Responsibilities: Identify and actively seek new business opportunities through strategic research, networking, and outreach initiatives. Establish and nurture strong relationships with both current and prospective clients to cultivate long-lasting partnerships. Contribute to the creation and execution of strategic sales plans aimed at achieving growth objectives. Perform comprehensive market research to gain insights into industry trends, competitor actions, and potential growth areas. Develop and deliver compelling business proposals and presentations to attract potential clients. Engage in contract negotiations to successfully finalize business agreements. Collaborate with internal teams, including marketing and product development, to improve service offerings. Monitor and assess sales performance metrics to gauge the success of business development strategies. Maintain detailed records of sales activities, client interactions, and revenue in the CRM software. Provide regular updates to management regarding business development progress and opportunities.

Inbox Business Technologies seeks a Sales Support Executive - International Solutions to help drive B2B sales for IT services, system integration, and managed service provision. This role is based onsite in Islamabad and focuses on supporting international sales efforts by preparing proposals, presentations, and maintaining clear communication with both clients and internal teams. Role overview The Sales Support Executive works closely with pre-sales, delivery, product, and finance teams to turn client requirements into business cases and solution narratives. Attention to detail and strong organizational skills are important, as the position involves managing various documents and coordinating across departments for IT solutions including cloud and cybersecurity services. Main responsibilities Assist with international sales activities for IT solutions and services, including cloud and cybersecurity offerings. Translate client needs into business opportunities, solution stories, and supporting documentation. Coordinate with internal teams to gather information for proposals and presentations. Prepare and compile proposals, including responses to RFQs and RFPs, statements of work, and pricing details. Support the submission process for proposals and related documents. Create client-facing PowerPoint presentations that clearly communicate solution value. Maintain professional communication with clients and internal stakeholders, primarily via email. Track and report on sales activities using Excel, including managing pipelines, proposal status, and follow-ups. Use CRM tools for opportunity management, follow-ups, notes, and tracking. Requirements 2–4 years of experience in sales support or pre-sales coordination for IT services, system integration, managed services, or technology consulting. Experience preparing proposals, responding to RFQs and RFPs, and creating client presentations in PowerPoint. Strong written and verbal communication skills with the ability to coordinate across teams and stakeholders. Proficiency in Excel and PowerPoint. Comfort working with numerical data and reporting tasks. Full-time onsite role in Islamabad, or immediate willingness to relocate. Desirable skills Understanding of cloud, cybersecurity, infrastructure, GRC, and IT solutions. Experience with bid or RFP portals and structured proposal processes. Basic familiarity with CRM systems. Commitment to diversity and inclusion Inbox Business Technologies is an equal opportunity employer. The company welcomes applications from candidates of underrepresented backgrounds and aims to create an inclusive workplace where every team member is respected and valued.

Jobs for Humanity is looking for an IT Support Specialist based in Islamabad. This position handles daily technical support and plays a key role in maintaining the smooth operation of IT systems for the team. Main responsibilities Act as the initial contact for employees who need technical help Diagnose and resolve problems with hardware, software, and network systems Contribute to the stability and efficiency of IT operations Location This role is based in Islamabad.

Join Our TeamAt SkyLabs AI Inc., we are pioneering the next wave of advancements in artificial intelligence. Headquartered in the US, our focus lies in applied AI research aimed at intelligent reasoning. Our expertise in neurosymbolic AI allows us to tackle some of the most challenging issues in software engineering. We are a diverse team of leading researchers and engineers committed to developing the platforms and intelligent agents that will define the future of software. If you are enthusiastic about constructing innovative intelligent systems and aspire to leave a significant mark in the industry, we invite you to be part of our mission.Your RoleWe are on the lookout for a talented Senior DevOps Engineer to become an integral part of our forward-thinking team, driving transformation within the AI sector. In this pivotal position, you will optimize our development and operational workflows, ensuring seamless and efficient application performance. This role suits those who excel in dynamic environments and are driven to harness technology to boost productivity. Working alongside our development and IT teams, you will establish reliable deployment pipelines, automate repetitive tasks, and enhance system performance. Your skills will be crucial in fostering team collaboration, facilitating continuous integration and continuous delivery (CI/CD), and elevating application dependability. At SkyLabs AI, we value a culture of relentless innovation and improvement, and we are excited to welcome a DevOps expert who shares our aspirations. Your work will directly influence our capacity to deliver state-of-the-art AI solutions to our clients while upholding exceptional standards of quality and efficiency. If you are ready to embrace new challenges and make a profound impact in the realm of AI and technology, we encourage you to apply.Key ResponsibilitiesDesign and implement scalable CI/CD pipelines to enhance software delivery.Monitor and improve system performance, ensuring optimal application availability and reliability.Partner with development teams to integrate automated testing and deployment methodologies.Oversee cloud infrastructure and services, ensuring efficient and cost-effective resource allocation.Apply security best practices throughout the DevOps lifecycle and infrastructure as code.Diagnose and resolve complex infrastructure challenges to minimize downtime and sustain service quality.Provide guidance and support to development teams on best practices for CI/CD and infrastructure management.

Role overview Securiti.ai, part of Veeam Software, is seeking a Customer Engineer based in Islamabad, Pakistan. The position combines technical problem-solving with regular customer interaction. Success in this role depends on understanding client needs and delivering solutions that address those requirements. What you will do Engage directly with customers to identify and understand their technical challenges Develop and present solutions tailored to each client’s situation Work with internal teams to support successful delivery of solutions Who should apply People with a strong interest in technology Those who enjoy assisting customers and tackling problems

Job OverviewAs a Front Desk Officer at Translation Empire, you will be the first point of contact for our clients and visitors. Your role is crucial in creating a welcoming environment and ensuring smooth office operations. Answer and manage incoming phone calls and reception inquiries. Welcome and direct visitors to the appropriate personnel effectively. Provide accurate information regarding our services to colleagues and external stakeholders. Organize and digitize company documents through scanning and archiving. Maintain accurate attendance and leave records for employees. Manage both computer and manual filing systems, including employee forms and test papers. Address employee inquiries in a friendly and positive manner. Support overall office administration functions. Coordinate office tasks and manage general administrative duties. Ensure the reception area remains tidy and organized at all times. Maintain visitor logs and issue visitor badges according to security protocols. Schedule appointments, meetings, and manage conference room bookings. Handle incoming and outgoing mail, packages, and deliveries efficiently. Assist with administrative tasks such as data entry and inventory management of office supplies. Collaborate with other departments to facilitate seamless office operations.

Job OverviewThe Project Administrator plays a pivotal role in supporting the CEO and project teams through effective project planning, execution, and monitoring. This position requires the creation of comprehensive project plans, management of timelines, resources, and budgets, and ensuring seamless coordination among various teams while maintaining thorough project documentation. The ideal candidate will demonstrate exceptional organizational capabilities, proficiency in project management tools, and the skill to ensure that all stakeholders meet their deadlines and project milestones.Core Responsibilities: Craft detailed project plans and schedules, encompassing timelines, resource allocation, and budget oversight. Oversee project scope, budget, and schedule to guarantee timely project delivery within established parameters. Track and monitor project progress, proactively addressing risks and issues as they arise. Ensure that project milestones are achieved, communicating any delays or necessary changes effectively. Collaborate with cross-functional teams to manage project dependencies and maintain effective communication. Serve as a liaison among various departments to ensure alignment and progress towards project objectives. Provide ongoing project status updates, issue reports, and risk evaluations to stakeholders, including project sponsors and development teams. Develop and maintain comprehensive project documentation, including project plans, charters, risk logs, issue logs, and status reports. Utilize project management software such as MS Planner, Asana, or Trello to monitor and manage project progress effectively. Conduct post-project evaluations and lessons learned sessions to refine processes and identify best practices. Ensure that all project-related communications are clear, timely, and effectively conveyed to relevant stakeholders. Coordinate project timelines, resources, equipment, and data analysis to enhance project efficiency. Define project objectives clearly and align teams towards achieving them. Adhere to and manage project budgets, implementing cost-saving strategies where applicable. Inspire team members and foster enthusiasm by highlighting key project goals. Keep senior management and executives updated on project developments, challenges, and successes. Assist the CEO by ensuring that all stakeholders involved in CEO-led projects are actively engaged, meeting deadlines, and reaching milestones.

Key Responsibilities: Engage in the project lifecycle from the initial planning phase. Coordinate project timelines, resources, and equipment while analyzing relevant data. Define clear and measurable project objectives. Develop and manage a budget that incorporates cost-saving strategies. Inspire and motivate team members by emphasizing the project's primary goals. Facilitate communication among various departments to ensure alignment and collaboration. Provide regular updates to management regarding the project's progress.

Role overview Securiti.ai, a part of Veeam Software, seeks a Lead Backend Developer to join the team in Islamabad. This position plays a central role in shaping backend architecture and setting technical direction for both new and existing systems. What you will do Design and build scalable backend systems that support business needs Maintain strong backend performance and ensure responsive interactions with frontend applications Collaborate with teams from different functions to define and deliver new features Establish and promote development best practices and effective processes Mentor junior developers and foster a culture that values quality and ongoing improvement Location This role is based in Islamabad, Pakistan.

Join our dynamic team at prime-system as a System Administrator. In this vital role, you will act as the crucial link between our Response Center and the Network Operations Center. You will proactively identify and rectify issues within client systems and networks, ensuring optimal stability, security, and productivity for our valued clients.Key Responsibilities:Monitor and respond to alerts across client systems and networks, focusing on a designated Pod.Facilitate service delivery by communicating upcoming changes that may impact client environments.Close the communication loop by reporting consistent issues back to the NOC for systemic resolution and reintegration into client environments.Troubleshoot and resolve backup-related issues effectively.Conduct initial research to support root-cause analysis.Configure client systems in accordance with established standards.Create and maintain comprehensive documentation of tools, processes, and client environments.Track and log daily work tasks and issues diligently.Communicate effectively with customers and internal teams.Strive to provide the highest level of customer satisfaction possible.Perform other related duties as assigned.

Join our dynamic team at Translation Empire as a Technical Writer, where your expertise will play a crucial role in producing high-quality documentation that enhances the usability and success of our software products. Collaborate with a talented group of tech writers, developers, quality engineers, product managers, and usability experts to create user-friendly materials that will aid users in navigating our applications effectively.Key Responsibilities:Engage with internal stakeholders to gain comprehensive knowledge of our products and their documentation needs.Deliver high-quality documentation that adheres to relevant standards and is tailored to its audience.Create clear and concise user interface text, online help resources, and developer guides.Develop tutorials to assist end-users in utilizing various applications.Evaluate existing and potential content, with a focus on reuse and single-sourcing opportunities.Establish and maintain a robust information architecture.

As a Business Manager at Delivery Hero, you will play a pivotal role in driving the company’s operational excellence and strategic initiatives. You will be responsible for overseeing daily operations, managing budgets, and leading a team to achieve performance goals. Your analytical skills will be essential in identifying growth opportunities and enhancing overall efficiency.

Job OverviewTranslation Empire PK is on the lookout for a dedicated and proactive Continuous Professional Development (CPD) Officer. This pivotal role involves supporting the strategic planning, coordination, and execution of CPD initiatives throughout the organization. The CPD Officer is crucial in ensuring employees uphold professional standards while accessing essential development opportunities for their career advancement.The successful candidate will be actively involved in maintaining training records, assisting in the creation of development plans, and collaborating with various stakeholders to foster a culture of continuous learning across all departments.Key Responsibilities: Facilitate the implementation and management of CPD programs that align with organizational objectives. Maintain detailed and accurate records of CPD participation and certifications. Assist in the preparation of CPD materials, coordinate events, and communicate effectively with employees. Support the monitoring of individual development plans and ensure adherence to professional standards. Collect and analyze feedback from CPD sessions to assess program effectiveness. Coordinate logistical arrangements for internal and external CPD activities, including seminars and workshops. Stay informed about industry best practices and regulatory requirements concerning professional development.

Join the forefront of the translation and interpretation sector with EMPIRE GROUP, the UK's premier provider in this field. We are actively seeking a dedicated Operations Manager to become part of our dynamic team at our office situated in Phase 7, Bahria Town, Islamabad. The successful candidate will play a pivotal role in strategizing, enhancing operational efficiency, managing resource procurement, and ensuring compliance with industry standards. You will have the opportunity to mentor team members, elevate customer service quality, and instill best practices throughout the organization.Key Responsibilities: Oversee operations to ensure they are executed efficiently and cost-effectively. Enhance operational management systems, processes, and best practices. Ensure organizational processes comply with legal regulations. Analyze financial data for profitability improvement. Manage financial budgets and forecasting. Conduct quality control and monitor production KPIs. Implement policies effectively and uphold company values. Develop, implement, and review operational policies and procedures. Foster a company culture that champions performance and morale. Ensure all legal and regulatory documentation is maintained and compliant. Collaborate with management in the UK & PK to define core values, mission, and strategic goals. Identify challenges and opportunities for growth within the company. Build and maintain partnerships with other organizations.

Our Mission and OpportunityAt brightwheel, we believe that early education is pivotal in shaping the future of children and supporting working families. With a vast $175 billion market still in need of modern technological solutions, brightwheel stands out as the largest and fastest-growing platform in early education, earning the trust of millions of educators and families daily. Recognized as a three-time Cloud 100 company, we are backed by esteemed investors, including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.Our TeamOur team is comprised of passionate, talented individuals who prioritize customer satisfaction. We live our Leadership Principles in every aspect of our work and culture. Our distributed workforce spans across all US time zones, complemented by select offices both domestically and internationally.Who You AreAs a driven sales leader, you excel at nurturing high-performing teams. You're committed to ambitious goals and take accountability for achieving remarkable outcomes. With a growth mindset, you constantly seek improvement through coaching, process enhancements, and innovative strategies. You take full ownership of projects, ensuring successful execution from start to finish, and are energized by the prospect of establishing our new Sales Development team in Pakistan.What You’ll DoLead, coach, and develop a high-performing team of 8–10 Sales Development Representatives (SDRs), fostering a culture of accountability and collaboration.Facilitate hiring processes and growth within the SDR organization, focusing on attracting and retaining top talent.Take ownership of significant objectives aimed at generating new business opportunities.Utilize analytical tools and dashboards to monitor performance, identify areas for improvement, and drive enhancements at both the team and individual levels.Introduce daily routines and process optimizations to boost SDR productivity and conversion rates.Collaborate effectively with Account Executives and cross-functional teams to ensure seamless customer transitions and exceptional experiences.Assist SDRs in skill development for their long-term career progression.