Systems Analyst (L2) - Hybrid Role

FusionTek, a prominent Managed Service Provider founded in 2007, is headquartered in the dynamic Seattle area with additional offices in Washington, DC, and Tampa, FL. Our innovative team is dedicated to providing exceptional IT infrastructure management services tailored for small to mid-sized businesses.As we expand our offerings, we are on the lookout for…

At SanMar, the work you do makes a significant impact.Overview:The Application Support Analyst is an integral member of the IT Operations team, providing Tier II support and collaborating with both internal IT staff and customers to troubleshoot and resolve issues. This client-facing role demands exceptional customer service abilities and involves working closely with various organizational levels to ensure the success of IT operations.Key Responsibilities:• Oversee and resolve support tickets while delivering Tier II assistance to internal and external clients.• Provide expertise on system issues across diverse environments.• Utilize real-time monitoring tools to manage system performance.• Identify, document, and communicate errors and potential problems proactively.• Deliver oral and written status updates to stakeholders.• Collaborate with the project delivery team to align on customer requirements and implement updates in production.• Execute daily checks and processes with a focus on urgent, time-sensitive customer issues.• Assist in defining and developing new features and enhancements for our systems.• Review and refine support models and processes collaboratively with stakeholders.• Provide on-call support as necessary.• Train team members as required.• Perform other assigned duties and comply with all policies and standards.

Short Overview:The Credit Analyst Supervisor is responsible for providing expert credit oversight and guidance to ensure the effective execution of credit practices and sound risk decisions. This role involves mentoring Credit Analysts and Senior Credit Analysts on intricate credit reviews and escalations, aiding in the resolution of customer issues, and ensuring a high-quality credit experience in line with SanMar's risk management policies. Key Responsibilities:Support the Credit Analyst team in addressing customer situations by discussing options, clarifying roles, promoting accountability, and collaborating to devise effective solutions.Work closely with the Sales team to address customer needs, balancing credit considerations with growth opportunities and risk management.Assess credit applications by reviewing credit reports, soliciting trade references, and analyzing financial statements to make informed credit decisions within SanMar’s guidelines.Review and provide oversight on credit decisions made by the Credit Analyst team to ensure adherence to established standards.Assist with escalations for complex credit applications, high-value accounts, and exceptional decisions by providing thorough analysis and recommendations.Collaborate with Analysts and Accounts Receivable on discussions involving financial statements, negotiations, guarantees, and other risk mitigation strategies.Engage with Credit leadership and cross-functional teams to achieve departmental objectives.Contribute to the enhancement of processes, training initiatives, and the evolution of credit practices.Act as a resource for insights on credit judgment, customer strategies, and risk management.Perform additional duties as assigned and adhere to all organizational policies and standards.

At SanMar, your contributions directly impact our success. Role Overview: The Credit Analyst Supervisor is responsible for providing leadership in credit management, delivering expert oversight to ensure adherence to credit practices and making informed risk decisions. This position offers mentorship to Credit Analysts and Senior Credit Analysts, assists in resolving customer issues, and upholds a quality credit experience that aligns with SanMar’s risk management guidelines. Key Responsibilities:Guide the Credit Analyst team in customer-related scenarios, fostering clarity of roles, accountability, and collaborative problem-solving.Collaborate closely with the Sales team to address customer requirements, evaluate credit implications, and align growth prospects with effective risk management.Analyze credit applications by reviewing credit reports, obtaining trade references, and assessing financial documents to make well-informed credit decisions.Ensure that credit decisions made by the team are consistent with established guidelines through thorough review and guidance.Support escalations involving complex credit assessments, high-value accounts, and exceptions, providing thorough analysis and documentation.Work alongside Analysts and Accounts Receivable in discussions about financial statements, negotiations, guarantees, and other risk mitigation strategies.Collaborate with Credit leadership and cross-functional teams to achieve departmental goals.Contribute to process enhancements, training initiatives, and the evolution of credit practices.Act as a resource for credit judgment, customer strategy, and risk management advice.Carry out additional tasks as required and ensure compliance with all policies and standards.

Short Overview:The Application Support Analyst plays a crucial role in providing Tier II support within the IT Operations team. This position involves collaborating with both internal IT personnel and external customers to facilitate problem resolution and properly document issues. As a client-facing technical expert, this role demands outstanding customer service skills, enabling you to work effectively with various organizational levels and contribute significantly to the success of the IT Operations team.Key Responsibilities:• Manage and resolve support tickets, delivering Tier II assistance to internal and external clients.• Troubleshoot systems issues across all environments.• Utilize real-time monitoring tools to oversee system performance.• Proactively identify, report, track, document, and communicate errors and potential issues.• Provide both verbal and written status updates to stakeholders.• Collaborate with the project delivery team to convey customer requirements and facilitate updates to production.• Execute daily checks and processes, prioritizing customer-impacting, time-sensitive issues.• Assist in identifying and defining new features and enhancements to improve supported systems.• Review support models and processes in partnership with internal/external stakeholders, implementing necessary updates.• Offer on-call support as required.• Train team members as needed.• Perform additional duties as assigned.• Adhere to all relevant policies and standards.

$10,000 SIGN-ON BONUS - Start by 4/30!Join Us in Changing Lives! At Gersh Autism, we invite you to become a vital member of our dynamic team as a Board Certified Behavior Analyst (BCBA). Work collaboratively with a supportive and knowledgeable group of professionals dedicated to making a positive impact on the lives of children and families. Our ABA-based school is situated in the picturesque Issaquah, Washington, conveniently located near a local zoo. We offer competitive compensation that exceeds industry standards, along with bonus potential, comprehensive medical benefits, and generous paid time off. Be part of an organization that upholds the highest standards of clinical ABA practice across diverse environments. Experience the fulfillment of transforming lives with us!Key Responsibilities: As a BCBA, you will conduct assessments, develop Individualized Education Plans (IEPs) or treatment goals, write behavior intervention plans, design and implement effective treatment interventions, and consistently evaluate progress for students in your caseload.Grow as a Clinician! Enhance your skills by learning to implement Practical Functional Assessment (PFA) and Skill Acquisition strategies.

Gersh Autism is on the lookout for a passionate and qualified Licensed Assistant Behavior Analyst (LABA) to join our dedicated team in Issaquah, WA. In this vital role, you will contribute significantly to the creation and execution of behavior intervention plans, ensuring that our students on the autism spectrum receive exceptional support and care.Key Responsibilities:Conduct thorough assessments of individuals with autism to identify their strengths and areas for improvement.Perform Functional Behavior Assessments (FBA) to ascertain the reasons behind challenging behaviors and develop tailored Behavior Intervention Plans (BIPs).Design and manage individualized BIPs, customizing interventions to suit each student's unique needs.Implement data collection systems and analyze data to assess the effectiveness of interventions, making informed, data-driven decisions.Collaborate with families and other professionals to ensure holistic support for each student.

Join our dynamic team at Sonsoft Inc. as a Technology Lead. In this pivotal role, you will be responsible for driving technology initiatives, overseeing project implementations, and leading a skilled team of developers. Your leadership will be crucial in delivering high-quality solutions that meet our clients' evolving needs.

Join our dynamic team at Sonsoft Inc. as a Manhattan Warehouse Management System Specialist. In this pivotal role, you will leverage your expertise to optimize our warehouse operations and ensure seamless inventory management. You will collaborate with cross-functional teams to implement best practices and drive efficiency within our supply chain processes.

At SanMar, the impact of your work resonates globally.What’s the Short Version?The Vice President of Global Logistics will oversee the timely and effective transportation of SanMar’s international shipments. This leadership role entails direct management of the Logistics department, close collaboration with both domestic and international logistics partners, careful analysis of shipping trends, and innovative problem-solving to enhance our logistics operations for the benefit of our customers. What Will You Be Doing?Provide strategic direction to SanMar's logistics department, emphasizing outstanding customer service, continuous professional development for team members, and genuine collaboration with other departments.Convert business strategies into a cohesive logistics vision aligned with departmental objectives and performance metrics.Oversee the growth and development of SanMar’s transportation networks to ensure scalability that supports the company’s expansion goals.Cultivate and maintain robust partnerships with SanMar’s logistics providers, including parcel carriers, steamship lines, freight forwarders, and air freight carriers.Manage strategic relationships with logistics partners through performance evaluations, ongoing network assessments, and contract negotiations.Identify process inefficiencies within logistics networks and implement solutions to reduce waste while enhancing the flow of goods and information.Define, implement, and document strategies for ongoing projects, ensuring alignment of efforts across the logistics team.Oversee the budgeting and financial performance of the logistics department.Promote a customer-centric approach throughout the company that reflects SanMar’s Family Values.Develop strong interdepartmental relationships with business units, including Sales, Distribution, Legal, Customs Compliance, and Sourcing.Perform additional duties as assigned and adhere to all company policies and standards. What Are We Looking For?Bachelor's Degree in a relevant field or equivalent professional experience.10+ years of experience in logistics management, with a focus on global operations.

Join our dynamic team at Sonsoft, Inc. as a Manhattan WMoS Specialist. In this pivotal role, you will leverage your expertise in warehouse management systems to enhance operational efficiency and drive productivity. You will work collaboratively with cross-functional teams to implement and optimize our Manhattan WMoS solutions, ensuring seamless integration and user satisfaction.

SanMar recognizes the value each person brings to the team. The Application Support Manager shapes how support and service are delivered across the business, with a focus on collaboration and growth. Role overview This position leads a team of Application Support Analysts. Responsibilities include hiring, coaching, and mentoring, all aimed at building a supportive environment. Strong experience in application support is required, especially in e-commerce platforms, systems integration, troubleshooting, and service management. Main responsibilities Manage the Application Support team, including hiring, resource planning, coaching, and performance reviews. Oversee trouble ticket workflows, prioritize issues, and ensure timely escalation and resolution. Mentor team members to support skill development and career growth. Collaborate with senior leadership to shape the strategic direction for Application Support. Participate in IT leadership efforts, sharing best practices across teams. Track and report on key performance metrics for the Application Support team. Create and assign documentation for troubleshooting and new features to support cross-training. Work with customers and stakeholders to clarify support needs and meet objectives. Communicate proactively with customers to manage expectations and resolve escalations. Promote a collaborative, customer-focused team culture. Perform other duties as assigned and follow all company policies and standards. Location This role is based in Issaquah, WA.