Client Onboarding Engineer (Managed Services Provider)

Join our dynamic team at prime-system as a Client Onboarding Engineer (Managed Services Provider). We are looking for a meticulous and technically proficient individual who will play a vital role in transitioning clients from outdated managed service plans to our innovative, standardized service offerings. This position encompasses enhancing documentation an…

Join our dynamic team at prime-system as we seek dedicated IT professionals to facilitate smooth client transitions and manage services rollouts. This position emphasizes onboarding, security tool deployment, environment discovery, and comprehensive documentation. You will collaborate closely with internal teams and client stakeholders to ensure successful implementations. Ideal candidates will possess experience in Managed Service Provider (MSP) environments, security tools, and cloud/endpoint deployments.Key ResponsibilitiesMaintain regular communication with clients, onboarding teams, project managers, and internal stakeholders to provide updates and actionable recommendations.Conduct environment discovery and assessments using diagnostic tools; document findings and evaluate security, performance, and overall health.Facilitate the smooth transition to new managed services plans, ensuring minimal disruption to business operations.Deploy and configure a variety of security and managed services tools, including:Endpoint Detection & Response (EDR)SOC/SIEM solutionsWeb and DNS protection toolsMicrosoft 365 security toolsInstall and manage solutions such as:Backup and monitoring toolsMicrosoft Defender, Azure AD, and email security platformsRMM tools (e.g., Datto, Kaseya)PSA/helpdesk tools (e.g., ConnectWise)Generate and update technical documentation, including:Workstation build checklistsEmployee onboarding and offboarding proceduresEngage in handoff sessions to ensure service desk readiness and continued client support.Collaborate with vendors and third-party providers to resolve issues and ensure system compatibility.Manage service and project tickets, ensuring timely updates and resolutions.Work alongside teams to ensure seamless IT transitions and secure environments.

As a Client Service Manager at Standard Bank Group, you will be responsible for leading the daily operations of our client services management teams. Your primary focus will be on enhancing performance and ensuring the delivery of exceptional client service that reflects our commitment to world-class operational excellence.

Role overview This fixed-term Client Servicing Specialist position at Standard Bank Group is based in Johannesburg. The role centers on supporting clients by managing their requests with care and attention to detail. Collaboration with internal teams is an important part of the job, helping to resolve issues and contribute to a positive client experience. What you will do Respond promptly to client inquiries and requests Work with various departments to address client needs Maintain professionalism in every interaction Assist in identifying opportunities to improve client satisfaction Requirements This role requires strong communication skills, a collaborative approach, and a commitment to client service. Experience in client support or a related field will be valuable.

Standard Bank Group seeks a Head of Client Experience and Service to shape how clients interact with the organization. This leadership position focuses on raising customer satisfaction and setting higher service standards across all areas of the bank. Key responsibilities Create and execute strategies that improve the client experience at every touchpoint Ensure service offerings match what clients need and expect Lead projects and initiatives that promote service excellence throughout the bank Location This position is based in Johannesburg.

Join Pavago as the Director of Client Operations and lead our client service initiatives with a focus on excellence and efficiency. In this pivotal role, you will oversee the entire client operation process, ensuring that our clients receive unparalleled service and support. You will collaborate closely with various departments to streamline operations, enhance client satisfaction, and drive overall business growth.

Become a part of Hire Hangar, a company dedicated to connecting with rapidly growing global enterprises while nurturing a sustainable remote career.We are currently seeking a motivated Client Implementation & Operations Analyst (B2B / BPO) to join our team.LocationRemoteTime ZoneUS Time Zones (EST–PST)Role OverviewAs a Client Implementation & Operations Analyst, you will play a crucial role in the seamless onboarding and operational setup of new B2B client accounts within a Business Process Outsourcing (BPO) environment. This full-time position requires meticulous attention to detail and a strong aptitude for technology to ensure all systems, workflows, and reporting mechanisms are effectively configured before and after the launch.The ideal candidate will possess excellent analytical abilities, a process-oriented mindset, and the comfort to navigate various platforms and tools to guarantee an optimal client implementation experience.Key ResponsibilitiesAssist in the technical and operational establishment of new B2B client accounts, including system configurations, workflow designs, and tool integrations.Collaborate with onboarding, IT, and operations teams to ensure all client specifications are accurately implemented.Create and manage implementation trackers, status reports, and documentation for client interactions.Perform pre-launch audits and quality checks to confirm all configurations adhere to client requirements.Track post-launch performance metrics and report any anomalies or discrepancies to the relevant internal teams.Keep precise records of client setups, configurations, and any change requests within internal systems.Document implementation procedures and contribute to the ongoing enhancement of onboarding playbooks and Standard Operating Procedures (SOPs).Provide analytical reporting to leadership regarding implementation timelines, potential bottlenecks, and outcomes.Required QualificationsDemonstrated experience in a Client Implementation, Operations Analyst, or Technical Onboarding position within a BPO, outsourcing, or managed services setting.Strong analytical skills and the ability to work across multiple systems and data sources simultaneously.Experience in creating reports, trackers, and documentation to facilitate client implementations.Proficiency in Google Sheets or Excel, including formula creation and data organization.Excellent written and verbal communication skills.

Join Our Digital Revolution!At Aleph, we are redefining the digital advertising space. We proudly represent leading platforms such as TikTok, Amazon, Google, and many others across over 130 markets worldwide.Our mission is to empower brands and advertisers to harness the full potential of these platforms. By cultivating enduring partnerships, we create boundless opportunities for effective advertising at both local and global scales.If you are ambitious, innovative, and ready to make a significant impact in a dynamic global environment, Aleph offers the perfect platform to advance your career.We are looking for a talented and driven Client Partner to join our team in South Africa.As a Client Partner in our team, you will develop media strategies, optimize account performance, and collaborate with advertisers to elevate brand visibility and drive successful campaigns. Your ability to communicate effectively with clients, understand their objectives, and provide strategic recommendations will be key to their advertising success.

About the Internship Takealot.com is looking for a Mechanical Engineering Intern to join the Site & Services division in Johannesburg. This internship offers practical experience on real projects, giving aspiring engineers a chance to apply what they have learned in the classroom to actual engineering challenges.

As the Lead of Service Delivery Management in Workforce Management, you will play a pivotal role in overseeing our operational strategies, ensuring efficiency and excellence in service delivery. Your leadership will guide our teams to enhance productivity, drive performance improvements, and achieve client satisfaction.

Nintex develops process intelligence and automation solutions that help organizations improve how they operate. Over 10,000 public and private sector clients in 90 countries, including Amazon, Coca-Cola, and Microsoft, use the Nintex Platform to manage, automate, and refine business processes as part of their digital transformation. The company’s mission centers on making a positive impact through technology. Nintex fosters a workplace where people can grow, collaborate, and deliver their best work. Curiosity, creativity, and enthusiasm are valued, and the team encourages initiative and accountability. Employees are empowered to think big, address challenges, and act swiftly, always with customer needs in mind. Empathy and unity shape how teams work together and achieve results.

About PayJoyAt PayJoy, we are a mission-driven credit provider focused on empowering under-served customers in emerging markets to attain financial stability and success. Our innovative secured credit technology acts as a gateway for new customers to access the credit system. Through our point-of-sale financing and card solutions, we enable our customers to enhance their quality of life. Additionally, our credit offerings allow customers to embrace opportunities as micro-entrepreneurs and serve as a safety net during challenging times. As of 2025, we have positively impacted over 18 million customers while maintaining profitability that supports sustainable growth, driven by advanced machine learning, data science, and anti-fraud AI.Role OverviewThe Merchant Operations Representative plays a pivotal role in managing and optimizing processes associated with our commercial team and merchants. This position involves providing essential administrative support, ensuring an efficient onboarding process for our admin/merchant/clerk partners, identifying potential risks in current processes, and delivering valuable insights to stakeholders.

Join our dynamic team at House of Impetus, where we are eager to enhance client representation and explore new marketing campaigns. We are currently offering 18 entry-level positions in Customer Service, Client Relations, Sales, and Marketing, available for immediate hire!Our mission is to develop and execute innovative campaigns that elevate public awareness for our esteemed clients through effective business-to-business and corporate event marketing strategies.

Become a vital part of Hire Hangar, collaborating with dynamic global enterprises as you cultivate a rewarding long-term remote career.Job TitleClient-Facing Account Executive (Closing Experience Required)LocationRemoteTime ZoneUS Time Zones (EST–PST)Role OverviewWe are looking for an exceptional Account Executive with a strong background in closing sales to be the face of our client's brand. This high-visibility role is ideal for professionals who excel in video communication, take pride in their professional appearance, and understand the significance of first impressions in fostering client relationships. You will oversee the entire sales cycle, consistently embodying the brand with confidence and professionalism.Key ResponsibilitiesManage the complete sales cycle from lead qualification to closingConduct virtual sales calls, presentations, and demonstrations with potential clientsExhibit a polished, professional presence while representing the client’s brand in all engagementsEstablish trust and rapport through articulate and engaging communicationMaintain a strong presence on video during client meetingsConsistently achieve or surpass revenue and closing targetsEnsure accurate pipeline management and forecasting within CRM systemsCollaborate with internal teams to provide a seamless and high-quality client experienceAdhere to structured sales processes while adapting to client needs

Join PayJoy as a Merchant Operations Analyst!At PayJoy, we are on a mission to empower underserved customers in emerging markets to achieve financial independence and success. Our innovative secured credit technology serves as a gateway for new clients to enter the credit landscape. With PayJoy, customers can access point-of-sale financing and credit card options that enhance their quality of life. Our services equip customers to pursue entrepreneurial endeavors and provide a safety net during challenging times. Utilizing advanced machine learning, data science, and AI-driven fraud prevention, we have successfully served over 18 million customers as of 2025, all while maintaining robust profitability for sustainable growth.Role OverviewAs a Merchant Operations Analyst, you will be integral to ensuring the proper management and accountability of PayJoy's assets, minimizing financial losses for PayJoy ZA. Your responsibilities will include addressing both live and post-sale technical issues, as well as executing important operational administrative tasks. You will play a key role in identifying and gathering information necessary for continuous system and process enhancements.The ideal candidate will possess excellent communication skills to interact effectively across various teams within the organization, with a strong focus on enhancing the experiences of both customers and clerks. You should be resourceful in problem-solving, able to adapt on the fly, and proficient in managing your time across multiple tasks.

Join Dimension Data as a Business Development Manager specializing in Cloud Services for Microsoft, where you will collaborate with sales and technical teams in intricate operational environments. Your key responsibility will be to advocate for our cutting-edge End User Computing (Cloud Services for Microsoft) solutions, working closely alongside our national sales teams to drive success.We are looking for individuals who embody values of client-centricity and dedication to excellence in client experiences. Your role will encompass:Business Development: Drive new business initiatives by designing effective market penetration strategies, gathering insights on potential clients, and contributing to go-to-market campaigns and sales strategies.Client Engagement: Support various sales teams in client interactions and uncover new sales opportunities through direct engagement with clients.Sales Enablement: Act as a liaison for sales, pre-sales, and delivery enablement for EUC ITaaS workloads, representing the service product from a commercial and operational standpoint.Consultative Engagement: Partner with consultants to guide clients in understanding their productivity needs and investment options, whether they choose to retain on-premise solutions or embrace cloud-enabled services.Client Segmentation: Analyze client segmentation in alignment with global CSfM guidelines, tailoring approaches to our local client base and target accounts, including assessing cloud maturity and partner alignment.Opportunity Qualification: Identify and assess key target markets, creating and pursuing CSfM opportunities through thorough market research and strategic planning.

As an E-commerce Marketing Account Manager, your primary responsibility will be to nurture and manage relationships with your assigned clients while driving effective marketing strategies that boost conversions and sales. You will plan, brief, monitor, and execute comprehensive marketing campaigns tailored to meet each client's unique needs.Your role will involve overseeing the client-agency relationship, developing marketing strategies, managing client communications, and writing detailed client reports. You will ensure that your team has all necessary information to create, design, and execute marketing campaigns that align with your clients' revenue goals.The Account Manager will work closely with the Head of Account Managers, Account Managers’ Leads, and the Service Director, while collaborating across departments to achieve optimal results.About the Role:Your mission is to maintain robust relationships with your assigned clients and ensure our services deliver tangible results. This includes generating innovative marketing campaign ideas, monitoring campaign performance, and fostering open, productive communication.You will lead a dedicated team of Copywriters, Designers, and Account Manager Associates to guarantee the smooth execution of marketing campaigns, which entails outlining campaign calendars, briefing new initiatives, delegating tasks, and ensuring timely delivery.General Responsibilities: Manage and oversee the execution and performance of marketing campaigns for your assigned clients. Build and maintain strong client relationships to ensure open communication and trust. Plan, develop, and execute marketing strategies, including email and SMS campaigns, pop-ups, and flows, managing approximately 40 unique campaigns monthly. Ensure client needs and expectations are met effectively. Collaborate with team members to respond swiftly to client requests. Work harmoniously with a team of experienced marketing professionals to achieve outstanding results.

The Executive Vice President - Chinese Segment, Client Coverage at Standard Bank Group leads efforts to grow and strengthen relationships with key clients in the Chinese market. This Johannesburg-based role centers on advancing client coverage strategies and expanding the bank’s presence in a competitive financial landscape. Role overview This position carries responsibility for guiding a team dedicated to supporting and developing high-profile client accounts. The EVP will work to deliver strong value for clients while ensuring the bank’s offerings remain relevant and effective in meeting their needs. What you will do Direct client coverage initiatives for the Chinese Segment Lead and mentor a team focused on client relationship management Develop strategies to drive growth and enhance market presence Manage complex client portfolios within the financial sector Requirements Proven experience managing high-profile client relationships Strong understanding of financial services and market dynamics Leadership skills with a track record of guiding teams Expertise in navigating complex financial environments

The Graduate Programme in Corporate and Investment Banking (CIB) Client Coverage at Standard Bank Group is designed for recent graduates ready to start a career in banking. Located in Johannesburg, this programme emphasizes hands-on learning in client engagement and support for corporate clients. Role overview Participants will gain experience working with corporate clients, learning how to understand their needs and support relationship teams. The programme aims to build practical skills that are essential for delivering tailored financial solutions to businesses. What you will do Work directly with corporate clients to understand their requirements Assist client relationship teams with daily tasks Contribute to the development of financial solutions for various businesses Who should apply This programme is ideal for graduates who are motivated to build a career in banking and eager to learn how to create value for clients within a corporate setting.

The Public Relations Account Manager is pivotal in driving client success through the effective management of public relations initiatives and the cultivation of robust client relationships.This role encompasses the oversight of PR campaign planning, execution, and coordination, collaborating closely with clients, media partners, and internal teams to ensure the delivery of impactful communication strategies, quantifiable results, and exceptional client satisfaction.Preferred Location: Candidates located in Johannesburg or Durban are preferred; however, qualified applicants from other regions will also be considered.Key Responsibilities Serve as the primary liaison for assigned clients, developing a deep understanding of their goals, brand positioning, and industry landscape. Assist in the creation and execution of PR strategies that align with client objectives and bolster public and media presence. Foster media relations by building and sustaining connections with pertinent journalists, editors, and influencers. Create and manage PR content including press releases, media pitches, statements, and briefing documents, ensuring consistent and precise messaging. Collaborate with internal departments (such as content, design, digital, and marketing) to ensure PR efforts are in sync with broader communication and marketing strategies. Monitor media coverage, industry trends, and news events to uncover opportunities, risks, and insights for clients. Evaluate, analyze, and report on campaign performance, offering insights and suggestions for enhancement. Manage project timelines, deliverables, and budgets to guarantee work is completed efficiently and meets high standards. Assist in business development activities as needed, including proposals, presentations, and client meetings.Requirements A relevant qualification in Public Relations, Communications, Marketing, or a related discipline. Proven experience in PR, communications, or account management roles (either in an agency or in-house). Strong grasp of media relations and PR campaign execution. Excellent written and verbal communication skills, with the capability to create clear and compelling messages. Strategic thinker with the ability to manage day-to-day operations effectively. Familiarity with PR tools, media databases, and analytics platforms.Core Competencies Exceptional organizational and time management abilities High attention to detail and quality standards Ability to juggle multiple projects and priorities simultaneously Strong client-facing and interpersonal skills Proficient in relationship-building and stakeholder management