Client Service Manager

As a Client Service Manager at Standard Bank Group, you will be responsible for leading the daily operations of our client services management teams. Your primary focus will be on enhancing performance and ensuring the delivery of exceptional client service that reflects our commitment to world-class operational excellence.

Join our dynamic team at prime-system as a Client Onboarding Engineer (Managed Services Provider). We are looking for a meticulous and technically proficient individual who will play a vital role in transitioning clients from outdated managed service plans to our innovative, standardized service offerings. This position encompasses enhancing documentation and rolling out tools, which includes deploying security platforms, updating workstation build processes, and refining onboarding/offboarding checklists.The successful candidate will collaborate closely with internal teams, project managers, and client stakeholders to ensure that transitions occur seamlessly without disrupting client operations.

Role overview This fixed-term Client Servicing Specialist position at Standard Bank Group is based in Johannesburg. The role centers on supporting clients by managing their requests with care and attention to detail. Collaboration with internal teams is an important part of the job, helping to resolve issues and contribute to a positive client experience. What you will do Respond promptly to client inquiries and requests Work with various departments to address client needs Maintain professionalism in every interaction Assist in identifying opportunities to improve client satisfaction Requirements This role requires strong communication skills, a collaborative approach, and a commitment to client service. Experience in client support or a related field will be valuable.

Standard Bank Group seeks a Head of Client Experience and Service to shape how clients interact with the organization. This leadership position focuses on raising customer satisfaction and setting higher service standards across all areas of the bank. Key responsibilities Create and execute strategies that improve the client experience at every touchpoint Ensure service offerings match what clients need and expect Lead projects and initiatives that promote service excellence throughout the bank Location This position is based in Johannesburg.

Join Pavago as the Director of Client Operations and lead our client service initiatives with a focus on excellence and efficiency. In this pivotal role, you will oversee the entire client operation process, ensuring that our clients receive unparalleled service and support. You will collaborate closely with various departments to streamline operations, enhance client satisfaction, and drive overall business growth.

Become a part of Hire Hangar, a company dedicated to connecting with rapidly growing global enterprises while nurturing a sustainable remote career.We are currently seeking a motivated Client Implementation & Operations Analyst (B2B / BPO) to join our team.LocationRemoteTime ZoneUS Time Zones (EST–PST)Role OverviewAs a Client Implementation & Operations Analyst, you will play a crucial role in the seamless onboarding and operational setup of new B2B client accounts within a Business Process Outsourcing (BPO) environment. This full-time position requires meticulous attention to detail and a strong aptitude for technology to ensure all systems, workflows, and reporting mechanisms are effectively configured before and after the launch.The ideal candidate will possess excellent analytical abilities, a process-oriented mindset, and the comfort to navigate various platforms and tools to guarantee an optimal client implementation experience.Key ResponsibilitiesAssist in the technical and operational establishment of new B2B client accounts, including system configurations, workflow designs, and tool integrations.Collaborate with onboarding, IT, and operations teams to ensure all client specifications are accurately implemented.Create and manage implementation trackers, status reports, and documentation for client interactions.Perform pre-launch audits and quality checks to confirm all configurations adhere to client requirements.Track post-launch performance metrics and report any anomalies or discrepancies to the relevant internal teams.Keep precise records of client setups, configurations, and any change requests within internal systems.Document implementation procedures and contribute to the ongoing enhancement of onboarding playbooks and Standard Operating Procedures (SOPs).Provide analytical reporting to leadership regarding implementation timelines, potential bottlenecks, and outcomes.Required QualificationsDemonstrated experience in a Client Implementation, Operations Analyst, or Technical Onboarding position within a BPO, outsourcing, or managed services setting.Strong analytical skills and the ability to work across multiple systems and data sources simultaneously.Experience in creating reports, trackers, and documentation to facilitate client implementations.Proficiency in Google Sheets or Excel, including formula creation and data organization.Excellent written and verbal communication skills.

Join Our Digital Revolution!At Aleph, we are redefining the digital advertising space. We proudly represent leading platforms such as TikTok, Amazon, Google, and many others across over 130 markets worldwide.Our mission is to empower brands and advertisers to harness the full potential of these platforms. By cultivating enduring partnerships, we create boundless opportunities for effective advertising at both local and global scales.If you are ambitious, innovative, and ready to make a significant impact in a dynamic global environment, Aleph offers the perfect platform to advance your career.We are looking for a talented and driven Client Partner to join our team in South Africa.As a Client Partner in our team, you will develop media strategies, optimize account performance, and collaborate with advertisers to elevate brand visibility and drive successful campaigns. Your ability to communicate effectively with clients, understand their objectives, and provide strategic recommendations will be key to their advertising success.

As the Lead of Service Delivery Management in Workforce Management, you will play a pivotal role in overseeing our operational strategies, ensuring efficiency and excellence in service delivery. Your leadership will guide our teams to enhance productivity, drive performance improvements, and achieve client satisfaction.

Join our dynamic team at House of Impetus, where we are eager to enhance client representation and explore new marketing campaigns. We are currently offering 18 entry-level positions in Customer Service, Client Relations, Sales, and Marketing, available for immediate hire!Our mission is to develop and execute innovative campaigns that elevate public awareness for our esteemed clients through effective business-to-business and corporate event marketing strategies.

Become a vital part of Hire Hangar, collaborating with dynamic global enterprises as you cultivate a rewarding long-term remote career.Job TitleClient-Facing Account Executive (Closing Experience Required)LocationRemoteTime ZoneUS Time Zones (EST–PST)Role OverviewWe are looking for an exceptional Account Executive with a strong background in closing sales to be the face of our client's brand. This high-visibility role is ideal for professionals who excel in video communication, take pride in their professional appearance, and understand the significance of first impressions in fostering client relationships. You will oversee the entire sales cycle, consistently embodying the brand with confidence and professionalism.Key ResponsibilitiesManage the complete sales cycle from lead qualification to closingConduct virtual sales calls, presentations, and demonstrations with potential clientsExhibit a polished, professional presence while representing the client’s brand in all engagementsEstablish trust and rapport through articulate and engaging communicationMaintain a strong presence on video during client meetingsConsistently achieve or surpass revenue and closing targetsEnsure accurate pipeline management and forecasting within CRM systemsCollaborate with internal teams to provide a seamless and high-quality client experienceAdhere to structured sales processes while adapting to client needs

Join Dimension Data as a Business Development Manager specializing in Cloud Services for Microsoft, where you will collaborate with sales and technical teams in intricate operational environments. Your key responsibility will be to advocate for our cutting-edge End User Computing (Cloud Services for Microsoft) solutions, working closely alongside our national sales teams to drive success.We are looking for individuals who embody values of client-centricity and dedication to excellence in client experiences. Your role will encompass:Business Development: Drive new business initiatives by designing effective market penetration strategies, gathering insights on potential clients, and contributing to go-to-market campaigns and sales strategies.Client Engagement: Support various sales teams in client interactions and uncover new sales opportunities through direct engagement with clients.Sales Enablement: Act as a liaison for sales, pre-sales, and delivery enablement for EUC ITaaS workloads, representing the service product from a commercial and operational standpoint.Consultative Engagement: Partner with consultants to guide clients in understanding their productivity needs and investment options, whether they choose to retain on-premise solutions or embrace cloud-enabled services.Client Segmentation: Analyze client segmentation in alignment with global CSfM guidelines, tailoring approaches to our local client base and target accounts, including assessing cloud maturity and partner alignment.Opportunity Qualification: Identify and assess key target markets, creating and pursuing CSfM opportunities through thorough market research and strategic planning.

As an E-commerce Marketing Account Manager, your primary responsibility will be to nurture and manage relationships with your assigned clients while driving effective marketing strategies that boost conversions and sales. You will plan, brief, monitor, and execute comprehensive marketing campaigns tailored to meet each client's unique needs.Your role will involve overseeing the client-agency relationship, developing marketing strategies, managing client communications, and writing detailed client reports. You will ensure that your team has all necessary information to create, design, and execute marketing campaigns that align with your clients' revenue goals.The Account Manager will work closely with the Head of Account Managers, Account Managers’ Leads, and the Service Director, while collaborating across departments to achieve optimal results.About the Role:Your mission is to maintain robust relationships with your assigned clients and ensure our services deliver tangible results. This includes generating innovative marketing campaign ideas, monitoring campaign performance, and fostering open, productive communication.You will lead a dedicated team of Copywriters, Designers, and Account Manager Associates to guarantee the smooth execution of marketing campaigns, which entails outlining campaign calendars, briefing new initiatives, delegating tasks, and ensuring timely delivery.General Responsibilities: Manage and oversee the execution and performance of marketing campaigns for your assigned clients. Build and maintain strong client relationships to ensure open communication and trust. Plan, develop, and execute marketing strategies, including email and SMS campaigns, pop-ups, and flows, managing approximately 40 unique campaigns monthly. Ensure client needs and expectations are met effectively. Collaborate with team members to respond swiftly to client requests. Work harmoniously with a team of experienced marketing professionals to achieve outstanding results.

The Executive Vice President - Chinese Segment, Client Coverage at Standard Bank Group leads efforts to grow and strengthen relationships with key clients in the Chinese market. This Johannesburg-based role centers on advancing client coverage strategies and expanding the bank’s presence in a competitive financial landscape. Role overview This position carries responsibility for guiding a team dedicated to supporting and developing high-profile client accounts. The EVP will work to deliver strong value for clients while ensuring the bank’s offerings remain relevant and effective in meeting their needs. What you will do Direct client coverage initiatives for the Chinese Segment Lead and mentor a team focused on client relationship management Develop strategies to drive growth and enhance market presence Manage complex client portfolios within the financial sector Requirements Proven experience managing high-profile client relationships Strong understanding of financial services and market dynamics Leadership skills with a track record of guiding teams Expertise in navigating complex financial environments

The Graduate Programme in Corporate and Investment Banking (CIB) Client Coverage at Standard Bank Group is designed for recent graduates ready to start a career in banking. Located in Johannesburg, this programme emphasizes hands-on learning in client engagement and support for corporate clients. Role overview Participants will gain experience working with corporate clients, learning how to understand their needs and support relationship teams. The programme aims to build practical skills that are essential for delivering tailored financial solutions to businesses. What you will do Work directly with corporate clients to understand their requirements Assist client relationship teams with daily tasks Contribute to the development of financial solutions for various businesses Who should apply This programme is ideal for graduates who are motivated to build a career in banking and eager to learn how to create value for clients within a corporate setting.

The Public Relations Account Manager is pivotal in driving client success through the effective management of public relations initiatives and the cultivation of robust client relationships.This role encompasses the oversight of PR campaign planning, execution, and coordination, collaborating closely with clients, media partners, and internal teams to ensure the delivery of impactful communication strategies, quantifiable results, and exceptional client satisfaction.Preferred Location: Candidates located in Johannesburg or Durban are preferred; however, qualified applicants from other regions will also be considered.Key Responsibilities Serve as the primary liaison for assigned clients, developing a deep understanding of their goals, brand positioning, and industry landscape. Assist in the creation and execution of PR strategies that align with client objectives and bolster public and media presence. Foster media relations by building and sustaining connections with pertinent journalists, editors, and influencers. Create and manage PR content including press releases, media pitches, statements, and briefing documents, ensuring consistent and precise messaging. Collaborate with internal departments (such as content, design, digital, and marketing) to ensure PR efforts are in sync with broader communication and marketing strategies. Monitor media coverage, industry trends, and news events to uncover opportunities, risks, and insights for clients. Evaluate, analyze, and report on campaign performance, offering insights and suggestions for enhancement. Manage project timelines, deliverables, and budgets to guarantee work is completed efficiently and meets high standards. Assist in business development activities as needed, including proposals, presentations, and client meetings.Requirements A relevant qualification in Public Relations, Communications, Marketing, or a related discipline. Proven experience in PR, communications, or account management roles (either in an agency or in-house). Strong grasp of media relations and PR campaign execution. Excellent written and verbal communication skills, with the capability to create clear and compelling messages. Strategic thinker with the ability to manage day-to-day operations effectively. Familiarity with PR tools, media databases, and analytics platforms.Core Competencies Exceptional organizational and time management abilities High attention to detail and quality standards Ability to juggle multiple projects and priorities simultaneously Strong client-facing and interpersonal skills Proficient in relationship-building and stakeholder management

We are seeking a dynamic and experienced Contact Center Manager to lead our customer service team at VirtuHire in Johannesburg. This role is pivotal in ensuring exceptional service delivery and operational excellence. You will be responsible for driving performance metrics, managing staff, and implementing best practices to enhance customer satisfaction.

Join AKQA, a leading creative technology company that merges art and science to craft exceptional ideas, products, and services. Our entrepreneurial spirit and collaborative culture empower us to design innovative digital services and applications that not only captivate but also yield remarkable returns for our clients. As a vital member of the AKQA Client Services team, you will play a key role in transforming consumer behavior through creativity, strategic insights, and interactive media. You will be instrumental in shaping the future of digital communications, marketing, and advertising, inspiring some of the world's most prestigious brands. In your role as Account Director, you will cultivate robust senior client relationships, committed to advancing their business objectives through inspiring and innovative work. Your leadership will drive profitability for AKQA and guide internal teams in executing projects that deliver outstanding results for both the client and the agency. A deep understanding of the digital landscape and an ability to leverage emerging trends to enhance client value will be essential. Embodying AKQA’s core values of innovation, service, quality, and thought leadership, you will thrive in a dynamic environment, continuously seeking to elevate our client offerings.

The Fraud Risk Manager position at Standard Bank Group focuses on protecting the organization’s financial systems from fraudulent activity. Based in Johannesburg, this role centers on building and maintaining effective fraud prevention measures. Role overview This position involves developing and putting into practice strategies to prevent fraud across the bank’s operations. The manager ensures that risk mitigation efforts align with the need for a smooth customer experience. Key responsibilities Design and implement fraud prevention strategies Monitor and assess risks to reduce potential fraud Balance risk controls with customer service needs Location This role is based in Johannesburg.

Join Our Team as an Associate Wealth ManagerFamily Office Practice · Boutique Multi-Family Office · Melrose Arch, Johannesburg Location: Melrose Arch, JHB Reports To: Director / Head of Client Advisory Type: Permanent, Full-Time Experience: 3 to 5 YearsAbout UsWe are a prestigious boutique multi-family office situated in Melrose Arch, Johannesburg, dedicated to delivering superior investment management and comprehensive family office services to an exclusive clientele of high-net-worth and ultra-high-net-worth families. Our firm operates on both domestic and international fronts, boasting robust partnerships with leading global asset managers and specialized advisors. Our investment strategies are meticulous, process-oriented, and rooted in decades of institutional expertise. The firm has a notable history of impressive client retention, underscoring the trust we've built and the consistency of our service.As our practice expands, we are looking for an Associate Wealth Manager to join our dynamic team. This role offers the unique opportunity to collaborate directly with a Director who possesses over twenty years of experience in the South African wealth management and family office sector.Role OverviewThe Associate Wealth Manager (AWM) serves as the primary point of contact for a designated group of family office clients. The AWM is responsible for the entire advice delivery process, from meeting preparation to participation in client meetings alongside the Wealth Manager, documenting minutes, managing actions, and formulating proposals.Clients will rely on the AWM as their main contact between meetings, ensuring that all commitments made during client reviews are executed thoroughly and punctually. As the AWM gains experience, they will take on more responsibilities, including proposal ownership, capital gains tax calculations, and tax planning for their client portfolio.Key ResponsibilitiesClient Meetings & Documentation• Attend all client review meetings with the Wealth Manager• Generate structured meeting minutes within 24 hours, detailing every action item with assigned ownership and deadlines• Maintain a comprehensive action register for the client panel, ensuring transparency on all outstanding tasks• Coordinate all meeting logistics, including scheduling and communication pre- and post-meetingAction Management & Client Services• Direct the Client Services team on all implementation tasks arising from client meetings• Follow up on all delegated actions, ensuring accountability for their completion• Act as the single point of contact for all client inquiries and follow-ups.

Standard Bank Group seeks a Project Manager based in Johannesburg. This position guides projects from initial planning through successful delivery, with an emphasis on managing scope, schedules, and budgets. Collaboration with stakeholders and cross-functional teams is central to keeping efforts aligned with business objectives and ensuring steady progress. Main responsibilities Set project scope, objectives, and key deliverables Create and maintain detailed project plans and timelines Track budgets and oversee resource allocation Work with stakeholders to gather requirements and share updates Lead teams from different functions to achieve project goals Spot risks early and address issues as they come up Requirements Proven experience managing projects in a business setting Strong leadership and organizational abilities Clear and effective communicator with teams and stakeholders Strategic thinker with sound problem-solving skills