Customer Success Manager - 18-Month Contract

Role Overview Vivo Energy is seeking a Customer Success Manager for an 18-month contract based in Johannesburg, Gauteng. This role focuses on helping clients minimize unexpected repair costs, improve operational uptime, and get the most value from their assets. Working with advanced Vivo Energy solutions such as Continuous Equipment Monitoring (VE-CEM), Oil …

Location: Remote / VirtualJob Type: Full-TimeSalary Range: $1,000 - $1,500/monthSchedule: Monday - Friday, 7:00 am - 4:00 pm PST or 8:00 am - 5:00 pm PSTJoin the dynamic team at HireHawk as we bridge the gap between exceptional global talent and high-performing U.S. companies. We pride ourselves on discovering talented professionals who are not only skilled but also passionate about making a difference. Our mission is to empower candidates in their career journeys while delivering top-notch remote talent that generates impact from day one.We are currently looking for a proactive Customer Success & Sales Follow-Up Specialist to enhance our client’s sales efforts by reconnecting with previous prospects and customers.Your role will emphasize relationship building, obtaining valuable feedback, and providing insights to the sales team rather than directly closing sales.Key Responsibilities:Initiate friendly follow-up communications via calls and emails with customers who have previously received quotes or proposals.Reconnect with former prospects to assess their interest in progressing with their flooring projects.Engage in thoughtful discussions to gather feedback on the customer experience with our company and sales team.Maintain detailed records of customer interactions and insights within tracking systems.Classify leads into hot, warm, or cold categories according to customer interest.Identify promising opportunities for the sales team to pursue.Utilize spreadsheets or CRM tools to ensure accurate record-keeping.Provide insights that enhance the company's customer follow-up strategy.Contribute to the development of a structured outreach process and knowledge base as the role evolves.

Join a dynamic practice that blends local expertise with global insights as a Senior Business Analyst for a 12-month contract. We are seeking a professional who is passionate about driving innovation and can adeptly navigate the political landscape of diverse environments.

Join a premier talent acquisition firm based in Saudi Arabia as a Contract Advisor specializing in the Oil & Gas sector. We are seeking an experienced professional who excels in contract negotiation, management, and compliance within the oil and gas industry. In this pivotal role, you will be key in establishing agreements that meet our clients' strategic goals while ensuring adherence to legal and regulatory requirements.This position is based on-site in Saudi Arabia.Key Responsibilities Draft, negotiate, and evaluate contracts related to oil and gas activities, ensuring clarity and compliance with regulatory standards. Identify and manage contract-related risks while ensuring alignment with company policies. Act as a primary contact for inquiries regarding contracts and collaborate with internal stakeholders to ensure seamless operations. Oversee contract performance and compliance, addressing any issues as they arise. Provide training and support to team members on contract negotiation and management processes. Keep accurate records and documentation of contracts and associated activities. Create detailed reports for senior management that outline the status and performance of contracts.

Join our client, a prominent PR consultancy firm, as a dynamic and strategic PR Account Manager. In this role, you will manage a diverse portfolio of clients across various industries, driving the development and execution of impactful PR strategies that enhance their visibility in the media landscape.Your responsibilities will include crafting strategic media plans, fostering strong client relationships, and leading multi-channel projects to success. You'll collaborate closely with internal teams to ensure the delivery of high-quality, meaningful work that exceeds client expectations.Reports to: Client Service DirectorIndustry: Public Relations, Media and CommunicationSchedule: Monday - Friday, 08:00-17:00Set-up: Hybrid, with in-office days as determined by the clientContract Type: ContractorExperience Level: Performance-driven (typically 2-5 years, but capability is valued over tenure)Salary: Market-related and commensurate with experience

Join Our Innovative TeamAt CorePlan, a dynamic tech startup based in Perth, Western Australia, we are revolutionizing the mining sector with our cutting-edge digital SaaS drilling management platform. By replacing outdated paper methods and spreadsheets, we deliver a streamlined solution that is trusted by clients globally. Our mission is to modernize drilling operations within the mining industry, and we are on an ambitious path of international expansion with a high-performing team of self-motivated individuals dedicated to building the future of mining software. The OpportunityWe are currently seeking expressions of interest for the position of Account Manager focusing on customer success and ensuring the long-term satisfaction of our clients post-implementation. In this pivotal role, you will serve as the primary contact for a diverse portfolio of accounts, guiding clients to maximize their use of CorePlan's services and become staunch advocates for our brand.You will collaborate closely with our Product, Sales, and Customer Success teams to monitor account performance, drive positive outcomes, and continuously enhance the customer experience. Your role is vital in maintaining customer health, delivering ongoing value, and fostering overall satisfaction. Key ResponsibilitiesPlan and coordinate post-implementation activities throughout the customer success lifecycle.Conduct regular customer check-ins (monthly, quarterly, annually) to align on objectives and performance metrics.Proactively monitor account health, recording key interactions and actions taken to enhance it.Maintain accurate CRM and internal records, providing regular updates to stakeholders.Collaborate with cross-functional teams by sharing customer insights, feedback, and any identified risks to drive continuous improvement.Develop and refine our post-implementation playbooks, best practices, and support processes.Support customer inquiries by leading discussions to escalate or resolve issues as needed.During onboarding, run implementations for new customers to deepen your understanding of their needs and our product.Ideal Candidate Profile:At least 3 years of experience in Customer Success, project management, or consulting, preferably within the SaaS industry.Bachelor’s degree in Business, Computer Science, Engineering, or a related field.

Join Deloitte as a Manager in our Customer Strategy & Design team, where you'll lead transformative initiatives aimed at enhancing customer experiences. Collaborate with a diverse group of professionals, leveraging innovative strategies to drive business growth and improve customer engagement.

About UsAt upstream, we stand at the forefront of mobile technology, delivering cutting-edge solutions to over 1.2 billion users globally. In today's rapidly evolving digital landscape, we empower businesses to expand their digital presence and enhance user experiences. Our expert marketers and engineers craft unparalleled digital journeys through an innovative omnichannel marketing strategy. We proudly collaborate with some of the largest brands across sectors such as Telecommunications, Insurance, Education, FMCGs, and Retail, operating in more than 45 countries across Latin America, Africa, the Middle East, and Southeast Asia.Internship OverviewWe are seeking a driven and inquisitive Presales & Market Analyst Intern to join our dynamic Presales team in Johannesburg. This internship offers an exceptional opportunity for individuals looking to enrich their careers in commercial and pre-sales consulting while gaining invaluable experience in a fast-paced technological environment.Your responsibilities will include assisting the team in crafting engaging sales presentations, contributing to strategic business cases, conducting thorough market research, monitoring the sales pipeline, and supporting internal documentation processes.We are looking for a candidate who excels in communication, thrives in organized settings, and is adept at managing multiple projects simultaneously. Proficiency in PowerPoint and Excel is essential for success in this role.Key Responsibilities:Assist commercial teams by creating impactful product presentations.Conduct market analysis and stay updated on the latest industry trends.Develop quantitative business cases for emerging opportunities.Track and update the sales funnel based on commercial feedback.Qualifications:What You Bring:Bachelor's degree or ongoing studies in Marketing, Business Administration, Technology, or a related field.Strong proficiency in PowerPoint and Google Sheets/Excel.Basic knowledge of data analysis techniques.Understanding of current marketing trends and methodologies.Exceptional verbal and written communication skills in English.Ability to multitask with an analytical mindset and a consulting approach.Reliable, dedicated, and detail-oriented.What’s in It for You:Paid internship with practical experience in presales and market analysis.Engagement in real projects with client-facing responsibilities.Mentorship from seasoned professionals.Opportunity to develop practical skills and advance your career.A collaborative and learning-focused workplace culture.**Please submit your CV in English

We are seeking an experienced AI Engineering Subject Matter Expert to join our team on a contract basis. In this role, you will leverage your extensive knowledge of AI technologies to guide our projects, providing insights and strategic direction that will enhance our offerings.

Role Overview Canva is hiring an SEO Outreach Specialist for a 12-month contract based in Johannesburg. This role focuses on strengthening Canva’s online visibility through targeted outreach and relationship-building. What You Will Do Develop and implement outreach strategies to secure high-quality backlinks. Work closely with teams across Canva to identify new opportunities for outreach. Build and maintain relationships with key influencers and relevant websites. Support efforts to improve SEO performance and increase organic traffic to the Canva platform. Location This contract position is based in Johannesburg, South Africa.

Role Overview Canva is hiring an SEO Content Specialist for a 12-month contract based in Johannesburg. This role focuses on creating and optimizing content to increase organic traffic and strengthen Canva’s online visibility. What You Will Do Write and refine content with a focus on SEO best practices Work closely with teams across the company to align content strategy Help shape messaging so it connects with target audiences Support efforts to improve Canva’s search rankings and online reach Location This contract position is based in Johannesburg, South Africa.

About UsAs a pioneering name in mobile technology, we empower over 1.2 billion consumers with cutting-edge solutions. In a rapidly evolving digital landscape, we equip businesses to expand their digital presence and enhance toolkits, optimizing user experiences, driving engagement, acquiring new customers, and increasing revenues. Our approach to performance marketing transcends the norm, as our expert marketers and engineers craft unparalleled digital journeys through a unique omnichannel marketing strategy. We partner with the most prominent names across sectors such as Telco, Insurance, Education, FMCGs, and Retail in over 45 countries spanning Latin America, Africa, the Middle East, and Southeast Asia.Role OverviewWe are seeking an Assistant Chief of Staff to join our Johannesburg office on a 1-year fixed-term contract. This role provides an exciting opportunity for early-career professionals who wish to gain practical experience at the crossroads of operations, strategy, and technology.If you thrive in simplifying complex scenarios, possess a natural curiosity, and have excellent organizational skills, this position offers a unique chance to understand the inner workings of a tech company. You will collaborate closely with leadership, engage in impactful projects, and build a solid foundation across various business functions.Key ResponsibilitiesAssist the Chief of Staff in overseeing daily operations, managing schedules, tracking tasks, and coordinating activities across teams.Support project management by organizing timelines, monitoring deliverables, and ensuring alignment with priorities.Prepare reports, presentations, and documentation to facilitate leadership decision-making.Act as a communication link between departments, enhancing workflow efficiency and collaboration.QualificationsRecent graduate or currently enrolled in a degree program in Business, Management, Marketing, Communications, or a related field.Up to 1 year of relevant experience in a similar role is advantageous.Exceptional organizational and time-management skills with the ability to manage multiple priorities without overlooking details.A keen eye for detail and a proactive approach to tasks.Comfortable working in a dynamic, fast-paced digital environment.Familiarity with productivity and collaboration tools; exposure to AI tools is a plus.What We OfferA paid internship program providing hands-on experience with real business projects.Mentorship and support from seasoned professionals.A collaborative, inclusive, and growth-oriented workplace culture.**Please submit your CV in English

About the Role Lesaffre, a global company specializing in yeast and fermentation, is hiring a Customer Lead based in Johannesburg. This position focuses on building strong relationships with clients and driving customer engagement efforts. Main Responsibilities Lead customer engagement activities to support satisfaction and loyalty Work closely with teams across departments to improve supply chain processes Help deliver consistent, high-quality service to clients Location This role is based in Johannesburg.

As a Retail Account Manager at DotActiv, your primary mission will be to thoroughly analyze customer contracts, develop tailored project plans based on these agreements, manage projects efficiently, and identify avenues for growth and solution enhancements. You will also explore opportunities for contract renewal and ensure that all contracts are meticulously concluded. This role emphasizes the optimization of both individual and team performance.We offer a competitive starting Cost to Company of between R30,000 - R35,000 per month. We’re looking for individuals who prioritize strategic planning, problem-solving, customer satisfaction, and thrive in an innovative environment. Does this sound like you?Your Responsibilities:Engage with customers and conduct comprehensive scoping sessions.Prepare data and brief the scanning team regarding supported duties.Receive scanner input and manage the data effectively.Utilize data to design and construct Shelf Plans.Obtain customer approval and deliver the finalized Shelf Plan.Develop and manage project plans efficiently.Continuously seek opportunities for contract renewal or extension.Identify growth and solution opportunities.Ensure proper management of contract close-outs.Maintain organized documentation and ensure administrative excellence.Foster optimization of individual and team performance, along with all human resources functions.You will have access to DotActiv’s comprehensive category management software to facilitate your responsibilities.

We are seeking a dynamic and experienced Contact Center Manager to lead our customer service team at VirtuHire in Johannesburg. This role is pivotal in ensuring exceptional service delivery and operational excellence. You will be responsible for driving performance metrics, managing staff, and implementing best practices to enhance customer satisfaction.

Join Sutherland as a Portuguese Speaking Customer Advisor and be a part of a dynamic team that is dedicated to delivering exceptional customer experiences. In this role, you will utilize your language skills to assist customers, resolve inquiries, and provide top-notch service. Your ability to communicate effectively and empathetically will be crucial as you help our clients navigate their needs.

German-Speaking Customer Care AgentFull-time (40 hours per week), RemoteLocation: South AfricaExplore The Global Talent Co.’s talent network: https://www.globaltalent.co/networkAbout Us:At The Global Talent Co., we connect talented individuals with leading, innovative technology companies around the globe. We pride ourselves on providing stable employment, competitive remuneration, opportunities for career advancement, and access to a vibrant community of over 25,000 marketing professionals.Company Overview:Join a rapidly expanding and innovative healthcare company that is transforming dermatological care! Headquartered in Germany, this organization is committed to delivering personalized and accessible online solutions for a variety of skin issues. With a strong emphasis on medical proficiency, state-of-the-art technology, and exceptional customer service, they have positively impacted the lives of hundreds of thousands of patients. This is a fantastic opportunity to become part of a dynamic team that is redefining the landscape of digital healthcare!Role Overview:As a German-Speaking Customer Care Agent, you will serve as the initial point of contact for our customers, ensuring they receive a seamless and supportive experience. Your responsibilities will include responding to inquiries via email and live chat, assisting with payment processing and order management, and collaborating with various departments to enhance customer satisfaction. This role is crucial in upholding our commitment to high-quality, patient-centered service while continually refining our customer care processes.Key Responsibilities:Act as the primary contact for customers, promptly and professionally addressing inquiries via email and live chat.Assist customers with payments, order processing, and general queries related to their dermatological treatments.Analyze trends in customer service and collaborate with teams including Medical, Product Management, and Business Development.Support ongoing improvements in customer service processes to boost efficiency and satisfaction.Provide insights and suggestions to enhance the customer experience based on feedback and common concerns.Qualifications:Fluent in German and English, both written and spoken.Proven experience in customer service or a related field is preferred.Excellent communication skills and a passion for providing outstanding customer service.Strong problem-solving abilities and a proactive approach to resolving customer issues.Familiarity with CRM systems and practices is a plus.

Join our dynamic team at House of Impetus, a leader in the Marketing and Sales sector! We are on the lookout for enthusiastic individuals eager to advance their careers in Sales and Marketing. Our comprehensive training program will equip you with the necessary skills to excel in various facets of our business, allowing for rapid career progression in this vibrant industry. At House of Impetus, we pride ourselves on a culture defined by positive attitudes and a commitment to personal growth. As we prepare for a monumental year of expansion, with exciting opportunities opening up across multiple cities, we invite you to be part of our journey! Our mission is to drive sales for respected brands through engaging promotions and direct consumer interactions, ensuring that our partners receive the visibility and impact they deserve.

The Complaints Management Specialist role at Standard Bank Group centers on handling customer complaints from start to finish. Based in Johannesburg, this position ensures that concerns are addressed quickly and with care, aiming for resolutions that satisfy both the customer and the business. What you will do Manage the full lifecycle of customer complaints, from initial receipt through to resolution. Work to resolve issues promptly, aiming for outcomes that meet customer expectations. Support efforts to improve customer satisfaction and build loyalty through effective complaint handling. Contribute feedback and insights to help refine and strengthen internal processes. Key focus areas Timely and professional communication with customers regarding their concerns. Collaboration with internal teams to investigate and resolve issues. Identifying trends in complaints to support continuous improvement initiatives.

Join our dynamic team as a Remote Customer Service Bookkeeper at jobmobz1! In this role, you will be responsible for managing financial records, ensuring accurate bookkeeping, and providing exceptional customer service. Your attention to detail and ability to communicate effectively will be essential in maintaining our high standards of service.